Hp 3500 User Manual Page 193
- Page / 252
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting information pages
From the printer control panel, you can print pages that can help diagnose printer problems.
The procedures for printing the following information pages are described here:
● paper path test page
● registration page
● event log
Paper path test page
The paper path test page is useful for testing the paper handling features of the printer. You
can define the paper path you want to test by selecting the source, destination, and other
options available on the printer.
1.
Press M
ENU
to enter the MENUS.
2.
Press
to highlight DIAGNOSTICS.
3.
Press
to select DIAGNOSTICS.
4.
Press
to highlight paper path test.
5.
Press
to select paper path test.
The message Performing... PAPER PATH TEST appears on the display until the printer
finishes the paper path test. The printer returns to the Ready state after printing the paper
path test page.
Registration page
The registration page prints a horizontal arrow and a vertical arrow that show how far from
center an image can be printed on the page. You can set registration values for a tray to
center images on the back and front of a page. Setting the registration also allows edge-to-
edge printing to be set to within approximately 2 mm (0.08 inch) of all edges of the paper.
Image placement varies slightly for each tray. Perform the registration procedure for each
tray.
1.
Press M
ENU
to enter the MENUS.
2.
Press
to highlight Configure Device.
3.
Press
to select Configure Device.
4.
Press
to highlight PRINT QUALITY.
5.
Press
to select PRINT QUALITY.
6.
Press
to highlight SET REGISTRATION.
7.
Press
to select SET REGISTRATION.
Note
You can select a tray by specifying a Source. The default Source is Tray 2. To set the
registration for Tray 2, go to step 12. Otherwise, proceed to the next step.
8.
Press
to highlight Source.
9.
Press
to select Source.
ENWW Troubleshooting information pages
181
- 3500 and 3700 1
- User Guide 3
- 20555 S.H. 249 4
- Houston, TX 77070 4
- Table of contents 7
- 3 I/O configuration 8
- 4 Printing tasks 8
- 5 Managing the printer 9
- 7 Maintenance 9
- 8 Problemsolving 10
- Glossary 12
- Printer basics 13
- User guide links 14
- Using the printer 15
- Printer configurations 16
- Printer features 19
- Chapter 1 Printer basics ENWW 20
- ENWW Printer features 21
- Walk around 22
- Printer software 23
- Software for networks 24
- Utilities 25
- HP toolbox 26
- Print media specifications 28
- Control panel 31
- Control panel overview 32
- ENWW Control panel overview 33
- 1 message/prompt area 34
- 2 supplies gauge 34
- Control panel menus 35
- Menu hierarchy 36
- Configure device menu 37
- Diagnostics menu 38
- ENWW Menu hierarchy 39
- Information menu 40
- Paper handling menu 41
- ENWW Configure device menu 43
- Print quality menu 44
- System setup menu 46
- Chapter 2 Control panel ENWW 48
- I/O menu 49
- Resets menu 50
- To set use requested tray 52
- To set manually feed prompt 52
- PowerSave time 53
- Display brightness 54
- Auto continue 55
- Supplies low 56
- Jam recovery 56
- Language 57
- I/O configuration 59
- USB configuration 60
- 1 b-connector 61
- 2 parallel port 61
- HP Jetdirect print servers 62
- NetWare networks 63
- AppleTalk networks 63
- UNIX/Linux networks 63
- Network configuration 64
- Setting an IP address 65
- Setting the subnet mask 65
- Setting the default gateway 66
- Setting the syslog server 67
- Setting the idle timeout 68
- Setting the link speed 68
- To disable IPX/SPX 69
- To disable AppleTalk 69
- To disable DLC/LLC 70
- Printing tasks 71
- Controlling print jobs 72
- Priority for print settings 73
- Selecting paper 75
- Configuring trays 77
- Tray 1 custom paper 78
- Y dimension 79
- Loading paper into Tray 1 79
- To load envelopes into Tray 1 82
- Printing envelopes 83
- Loading paper into Tray 2 84
- Loading paper into Tray 3 87
- ENWW Configuring trays 89
- Printing on special media 90
- Heavy paper 91
- HP LaserJet Tough paper 92
- Recycled paper 92
- 2-sided (duplex) printing 93
- Manual 2-sided printing 94
- Special printing situations 97
- Chapter 4 Printing tasks ENWW 100
- Managing the printer 101
- Printer information pages 102
- Configuration page 103
- Supplies status page 103
- Information tab 107
- Settings tab 107
- Networking tab 108
- Other links 108
- Using the hp toolbox 109
- HP toolbox sections 110
- Status tab 110
- Troubleshooting tab 110
- Alerts tab 110
- Documentation tab 111
- HP toolbox links 112
- Using color 114
- Press ink sets 115
- Managing color 116
- Matching colors 118
- Maintenance 119
- Managing supplies 120
- Print cartridge storage 122
- HP print cartridges 122
- Non-hp print cartridges 122
- HP fraud hotline 123
- Replacing supplies and parts 124
- To change the print cartridge 125
- Replacing the transfer kit 127
- To replace the transfer unit 128
- To replace the fuser 132
- To replace the pickup roller 136
- Chapter 7 Maintenance ENWW 138
- To reset the fuser count 139
- Cleaning the printer 140
- Configuring e-mail alerts 141
- Problemsolving 143
- Control panel message types 145
- Control panel messages 146
- ENWW Control panel messages 147
- Chapter 8 Problemsolving ENWW 148
- Paper jams 164
- Common causes of paper jams 166
- Clearing paper jams 169
- Jam in Tray 2 or Tray 3 171
- ENWW Clearing paper jams 175
- Jam inside the fuser area 176
- Jam inside the front door 182
- Jam in the duplexer 184
- Paper handling problems 186
- ENWW Paper handling problems 187
- Paper path test page 193
- Registration page 193
- Event log 194
- Printer response problems 195
- Color printing problems 200
- ENWW Color printing problems 201
- Incorrect printer output 202
- Software application problems 204
- Print quality troubleshooting 205
- Calibrating the printer 207
- Supplies and accessories 209
- Service and support 213
- HP maintenance agreements 216
- Repacking the printer 217
- Printer specifications 219
- Regulatory information 223
- Power consumption 224
- Paper use 224
- Plastics 224
- HP LaserJet printing supplies 224
- Declaration of Conformities 227
- Safety statements 230
- Laser statement for Finland 231
- Working with memory and 233
- Enabling memory 238
- Checking DIMM installation 238
- LaserJet 3700 series printer 240
- Index ENWW 250
- Q1321-90901 252
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