HP Color LaserJet 2700 Series printersUser Guide
HP printing supplies returns and recycling program information ... 151Paper ...
Control-panel message Description Recommended actionIf the message persists, contact HP support.See Service and support.54.XX ErrorTurn off then onThe
Control-panel message Description Recommended action79 Service ErrorTurn off then onAn incompatible DIMM is installed. 1. Turn the printer off by usin
Control-panel message Description Recommended actionLoad tray #Press OKThe printer is processing a manual-duplexjob, and has printed the first sides.
Control-panel message Description Recommended actionOrder supplies More than one supply item is low. Check the supply-level gauges on the controlpanel
JamsUse this illustration to troubleshoot jams in the printer. For instructions to clear jams, see Clearingjams.Figure 8-1 Jam locations (printer sho
Common causes of jams1Cause SolutionThe media is removed before it settles into the output bin. Reset the printer. Wait until the page completely sett
2. Grasp the jammed sheet by both corners and pull.3. Place the media stack in tray 1.4. Confirm that the media guides are against the media without b
Jam in tray 2 or optional tray 31. If the optional tray 3 is installed, pull it out and place it on a flat surface. If the jammed sheet isvisible, rem
5. If the sheet is not visible, check inside the printer at the top of the tray opening. Remove any jammedmedia.6. Replace tray 2 and optional tray 3.
Jam in print paper pathFor this control-panel messages, look in two areas for jams. First, check the front door area for a jam.Next, starting with ste
1 Printer basicsThis chapter contains basic information about the printer features:●Printers at a glance●Features at a glance●Walkaround●Printer softw
3. Locate the green registration-plate tabs that are below the bottom print cartridge.4. Press the tabs, and then lift the registration plate. Remove
6. Open the top cover.7. If the jammed sheet is visible, remove it and then close the top cover.8. If the sheet is not visible, use the power switch t
9. Place your thumbs on the fuser latches, squeeze the latches, and pull up on the fuser to removeit.10. On the fuser, lift the shutter door.CAUTION D
12. Hold the fuser with your thumbs on the latches, and then push both sides of the fuser into theprinter. Press the fuser down until it clicks into p
3. Open the top cover.4. If the jammed sheet is visible, remove it and then close the top cover.5. If the sheet is not visible, use the power switch t
6. Place your thumbs on the fuser latches, squeeze the latches, and pull up on the fuser to removeit.7. On the fuser, lift the shutter door.CAUTION Do
9. Hold the fuser with your thumbs on the latches, and then push both sides of the fuser into theprinter. Press the fuser down until it clicks into pl
Paper-handling problemsUse only media that meets the specifications outlined in the HP LaserJet Printer Family Print MediaSpecification Guide. For ord
Media does not feed automaticallyCause SolutionManual feed is selected in the software program. Load a sheet of media into tray 1 and press OK.The tra
Transparencies or glossy paper will not feedCause SolutionMedia in another tray is the same size as the transparenciesor glossy paper, and the printer
Printers at a glanceHP Color LaserJet 2700 printer HP Color LaserJet 2700n printer●Prints up to 20 pages per minute (ppm) on letter-sizemedia or 20 pp
Output is curled or wrinkledCause SolutionThe media was used previously. Do not reuse media.Output is consistently curled. Use the control-panel Servi
Printer response problemsThe control-panel display is blankCause SolutionThe printer power switch is in the off position. Verify that the printer is o
The printer is on but is not receiving dataCause SolutionThe interface cable is not correct for this configuration. Select the correct interface cable
Printer control-panel problemsThe following table lists common printer control-panel problems and suggested solutions for resolvingthem.Control-panel
Color-printing problemsPrinting black instead of colorCause SolutionGrayscale is selected in the software program or printer driver. In the software p
Inconsistent colors print after installing a print cartridgeCause SolutionThe printer might need calibration. Calibrate the printer. See Calibrating t
Incorrect printer outputPrinter output problemsIncorrect fonts printCauseSolutionThe font has not been correctly selected in the softwareprogram.Resel
Partial printoutCause SolutionA memory-error message appears on the printer control panel. 1. Increase printer memory by deleting unneededdownloaded f
Macintosh problemsSolving problems with Mac OS XThe printer driver is not listed in the Print Center or Printer Setup Utility.CauseSolutionThe printer
The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.Cause Solutionyou are using. Reins
Features at a glanceFeature HP Color LaserJet 2700 Series printerPerformance●300 MHz processorUser interface●Two-line LCD display●The HP ToolboxFX (a
When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected.Cause Solution●
Software program problemsCannot change system selectionsCause SolutionThe software program does not support system changes. See the software program d
Print-quality troubleshootingIf you are experiencing problems with print quality, the following sections might help you identify thecause of the probl
●If printed colors look wrong when printed, select different colors in the software program or printerdriver.●If you are using a reflective overhead p
Using the HP ToolboxFX to troubleshoot print-quality problems From the HP ToolboxFX software you can print a page that helps identify which print cart
Calibrating the printerCalibration is a printer function that optimizes print quality. If you experience any print-quality problems,calibrate the prin
Network problems (HP Color LaserJet 2700n only)Check the following items to verify that the printer is communicating with the network. Before you begi
Check the status of your protocol on the Configuration report. You can also use the embeddedWeb server, the HP ToolboxFX, or Macintosh Configure Devic
128 Chapter 8 Problem solving ENWW
A Supplies and accessories●To order supplies in the U.S., go to www.hp.com/sbso/product/supplies.●To order supplies worldwide, go to www.hp.com/ghp/bu
WalkaroundFigure 1-1 Front view (shown with optional 500-sheet input tray)1 Output bin extender2 Output bin3 Top cover4 Printer control panel5 Front
Parts and suppliesSpare parts and supplies for this printer will be available for at least five years after production hasstopped.Part Part number Typ
Part Part number Type/sizeMediaC2934A 50 sheetsHP Color LaserJet Transparencies (letter)C2936A 50 sheetsHP Color Laser Transparencies (A4)Q1298A HP La
Ordering by using the embedded Web serverTo order printing supplies directly through the embedded Web server, click the Shop for Suppliesbutton in the
Ordering by using the HP ToolboxFXUse the following steps to order printing supplies directly through the HP ToolboxFX.1. Open the HP ToolboxFX.2. Cli
134 Appendix A Supplies and accessories ENWW
B Service and supportENWW 135
Hewlett-Packard limited warranty statementHP PRODUCT DURATION OF LIMITED WARRANTYHP Color LaserJet 2700 and 2700n printers One-year limited warrantyHP
Print cartridge, transfer unit, and fuser limited warrantystatementThis HP product is warranted to be free from defects in materials and workmanship.T
HP Customer CareOnline ServicesFor 24-hour access to updated HP printer-specific software, product information, and supportinformation using an Intern
The HP ToolboxFXTo check the printer status and settings and view troubleshooting information and online documentation,use the HP ToolboxFX. You must
Figure 1-2 Back and side view1 On/off (power) switch2 Power connection3 Hi-Speed USB 2.0 port4 Network port (available on the HP Color LaserJet 2700n
HP maintenance agreementsHP has several types of maintenance agreements that meet a wide range of support needs.Maintenance agreements are not part of
Repacking the printerIf your printer needs to be moved or shipped to another location, perform the following procedure torepack the printer.CAUTION Sh
142 Appendix B Service and support ENWW
C Printer specificationsThe printer specifications provide information about the size and weight, amount of power needed andused, and noise output of
Electrical specificationsWARNING! Power requirements are based on the country/region where the printer is sold. Donot convert operating voltages. This
Power-consumption specificationsTable C-1 Power consumption (average, in watts)1Product Model Printing2Ready3Sleep4Off Heat output-Ready (BTU/hour)5H
Acoustic emissionsSound power level Declared per ISO 9296Printing (15 ppm)1LWAd = 6.9 Bels (A) [69 dB (A)]Ready LWAd = 5.3 Bels (A) [53 dB (A)]Sound p
Operating-environment specificationsEnvironment Recommended AllowedTemperature 17° to 25°C (62.6° to 77°F) 10° to 27°C (50° to 81 F)Humidity 20% to 60
148 Appendix C Printer specifications ENWW
D Regulatory informationThis section contains the following regulatory information:●FCC regulations●Environmental product stewardship program●Declarat
Printer softwareThe printing-system software is included with the printer. See the getting started guide for installationinstructions.The printing sys
FCC regulationsThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuantto Part 15 of the FCC rules. T
Environmental product stewardship programProtecting the environmentHewlett-Packard Company is committed to providing quality products in an environmen
More than 10 million HP LaserJet print cartridges were recycled globally in 2004 through the HP PlanetPartners supplies recycling program. This record
For more informationTo obtain information about these environmental topics:●Product environmental profile sheet for this and many related HP products●
Declaration of conformityDeclaration of Conformityaccording to ISO/IEC Guide 22 and EN 45014Manufacturer’s Name: Hewlett-Packard CompanyManufacturer&a
Safety statementsLaser safetyThe Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration hasimplemented regulations
Laser statement for FinlandLuokan 1 laserlaiteKlass 1 Laser ApparatHP Color LaserJet 2700, 2700n, laserkirjoitin on käyttäjän kannalta turvallinen luo
E Working with memoryPrinter memoryThe printer has one dual inline memory module (DIMM) slot. Use the DIMM slot to upgrade the printerwith the followi
Installing memory DIMMsYou can install more memory for the printer, and you can also install a font DIMM to allow the printer toprint characters for l
3. Place the formatter board on a clean, flat, grounded surface.To replace a DIMM that is currently installed, spread the latches apart on each side o
Opening the printer driversOperating System To change the settings for allprint jobs until the softwareprogram is closedTo change the default settings
6. Push down on the DIMM until both latches engage the DIMM.NOTE If you have difficulty inserting the DIMM, make sure that the notch on the bottom oft
5. Click OK.6. Go to Checking DIMM installation.Checking DIMM installationCheck that the DIMMs are installed correctly and working.To check DIMM insta
162 Appendix E Working with memory ENWW
Glossarybidirectional communication Two-way data transmission.bin A receptacle for holding printed pages.BOOTP Abbreviation for “Bootstrap Protocol,”
IPX/SPX Abbreviation for “internetwork packet exchange/sequenced packet exchange.”macro A single keystroke or command that results in a series of acti
IndexSymbols/Numerics2–sided printingprinting 54troubleshooting 110500–sheet tray. See tray 3Aaccessibility features 3accessoriesordering 129, 132,
Ddeclaration of conformity 154default settings, restoring 25demo page 21, 58density settings 68device discovery 32device error message 91Device Setti
Iimage qualityarchive setting 25HP ToolboxFX settings 68photos 50troubleshooting 122ImageREt 72incorrect supplies errormessage 91information pages 58i
Networking tab, embedded Webserver 62networksconfiguration page 21configuring 29control panel use in 26device discovery 32DHCP 34embedded Web server 3
storing 81warranty 137print density settings 68Print Document On(Windows) 48print qualityarchive setting 25HP ToolboxFX settings 68photos 50troublesho
Software for WindowsThe HP ToolboxFXThe HP ToolboxFX is a software program that you can use for the following tasks:●Checking the printer status●Check
technical support 138telephone support 138temperature specifications 13, 147toner buildup,troubleshooting 123toner cartridges. See printcartridgesTool
© 2006 Hewlett-Packard Development Company, L.P.www.hp.com*Q7824-90932**Q7824-90932*Q7824-90932
Software for networksHP Web JetadminHP Web Jetadmin is a browser-based management tool for network-connected printers within yourintranet. It should b
Print-media specificationsFor optimum results, use conventional 75 g/m2 to 90 g/m2 (20 to 24 lb) photocopy paper. Verify that thepaper is of good qual
Optional tray 3Media type Size Weight Capacity1Paper LetterLegalExecutiveA4A5B5-JIS8.5 x 1360 to 120 g/m2 (16 to 32 lb)Up to 500 sheetsHP Color Laser
Selecting print mediaYou can use many types of paper and other print media with this printer.Before purchasing any paper or specialized forms in quant
Printing and storage environmentIdeally, the printing and media-storage environment should be at or near room temperature, and not toodry or too humid
Printing on special mediaTransparencies●Handle transparencies by the edges. Oils from your fingers can cause print-quality problems.●Use only overhead
If your software does not automatically format an envelope, specify Landscape for page orientation inthe software program. Use the guidelines in the t
NOTE For information about how to load letterhead and preprinted forms, see Loading specialmedia.Recycled paperThis printer supports the use of recycl
2 Control panelThis section provides information about the control panel features.●Understanding control-panel features●Using the control-panel menus●
Understanding control-panel featuresThe printer has the following lights and buttons on the control panel:1 Left arrow button (<): Press this butto
ENWW Understanding control-panel features 19
HP Color LaserJet 2700 Series printerUser Guide
Using the control-panel menusTo use the menus1. Press OK to open the menus.2. Press < or > to navigate through the listings.3. Press OK to selec
Reports menuUse the Reports menu to print reports that provide information about the printer.Menu item DescriptionDemo page Prints a color page that d
System Setup menuUse this menu to establish basic printer settings. The System Setup menu has several sub-menus.Each is described in the following tab
Menu item Sub-menu item Sub-menu item DescriptionSelect Continue black to allow futurecolor jobs to print in monochrome (blackand white) mode until th
Network Config. menu (HP Color LaserJet 2700n printer only)Use this menu to establish network configuration settings.Menu item Sub-menu item Descripti
Service menuUse this menu to restore default settings, clean the printer, and activate special modes that affect printoutput.Menu item DescriptionRest
Using the printer control panel in shared environmentsIf your printer is shared with other users, adhere to the following guidelines to ensure success
3 I/O configurationThis chapter describes how to connect the printer to a computer or a network.●USB configuration●Network configuration (HP Color Las
USB configurationAll printer models support USB connections. The USB port is on the right side of the printer.Connecting the USB cablePlug the USB cab
Network configuration (HP Color LaserJet 2700n only)You might need to configure certain network parameters on the printer. You can configure thesepara
Copyright and License© 2006 Copyright Hewlett-PackardDevelopment Company, L.P.Reproduction, adaptation, or translationwithout prior written permission
Using the embedded Web server or the HP ToolboxFXYou can use the embedded Web server (EWS) or the HP ToolboxFX to view or change your IPconfiguration
4. Use the < or the > button to select Manual, and then press OK.5. Press the > button to increase the value for the first section of the IP
Supported network protocolsThe printer supports the TCP/IP network protocol, the most widely used and accepted networkingprotocol. Many networking ser
TCP/IPSimilar to a common language that people use to communicate with each other, TCP/IP (TransmissionControl Protocol/Internet Protocol) is a suite
Dynamic Host Configuration Protocol (DHCP)DHCP allows a group of devices to use a set of IP addresses that are maintained by a DHCP server.The device
4 Printing tasksThis chapter describes how to perform basic printing tasks:●Controlling print jobs●Configuring trays●Using features in the Windows pri
Controlling print jobsIn Windows, three settings affect how the printer driver pulls media when you send a print job. TheSource, Type, and Size settin
Priority for print settingsChanges to print settings are prioritized depending on where the changes are made:NOTE The names of commands and dialog box
Configuring traysYou can configure the printer trays by type and size. Load different media in the printer trays and thenrequest media by type or size
CAUTION Avoid adding print media to tray 1 while the printer is printing, or jams can occur.1. Open tray 1.2. Slide the output bin extension out from
Table of contents1 Printer basicsPrinters at a glance ...
4. Slide the width guides to the size of the print media.5. Place print media into the tray with the side to be printed down, and the top, short edge
Loading tray 2CAUTION To avoid jams, never open or remove a tray during printing.1. Pull tray 2 out of the printer and remove any media.2. Slide the o
4. Adjust the side width guides until the arrow on the right width guide points to the size that you areloading.5. Load the media into the tray.NOTE I
7. Slide the tray back into the printer.Loading optional tray 31. Pull the tray out of the printer and remove any media.2. Raise the output bin extens
3. Adjust the length guide until the arrow points to the size that you are loading.4. Adjust the side width guides until the arrow on the right width
6. Make sure that the stack of media is flat in the tray at all four corners, and keep it below the heighttabs.7. Slide the tray back into the printer
Loading special mediaThe following table provides guidelines for loading special media and configuring the printer driver. Usethe correct media-type s
Using features in the Windows printer driverWhen you print from a software program, many of the product features are available from the printerdriver.
Using watermarksA watermark is a notice, such as "Confidential," that is printed in the background of each page of adocument.1. Open the pri
6. Click Save.7. Click Close. The name that you saved appears in the paper-size list for future use.Using different paper and printing coversFollow th
To use the menus ... 20Reports menu ...
Setting the color optionsOptions on the Color tab control how colors are interpreted and printed from software programs. Youcan choose either Automati
Using the Services tabIf the product is connected to a network, use the Services tab to obtain product and supply-statusinformation. Click the Device
Using features in the Macintosh printer driverWhen you print from a software program, many of the printer features are available from the printerdrive
Printing multiple pages on one sheet of paperYou can print more than one page on a single sheet of paper. This feature provides a cost-effective wayto
Using 2-sided (duplex) printingTo print a document on both sides, go to the printer and reinsert the paper manually after the first sidehas printed.NO
6. Go to the printer. When the Load Tray 1 prompt appears, remove any blank paper from tray 1.Remove the printed stack from the output bin and insert
Stopping a print requestYou can stop a print request by using the printer control panel or using your software program. Forinstructions on how to stop
5 Managing the printerThis chapter describes how to manage the printer:●Using printer information pages●Using the embedded Web server●Using the HP Too
Using printer information pagesFrom the printer control panel, you can print pages that give details about the printer and its currentconfiguration. T
Page description How to print the pagePS font listShows which PS fonts are currentlyinstalled in the printer.1. Press OK.2. Press > to highlight Re
Creating and using quick sets ... 47Using watermarks ...
Using the embedded Web serverWhen the printer is connected to the network, the embedded Web server is automatically available. Youcan open the embedde
Embedded Web server sectionsThe table below describes the basic screens of the embedded Web server.Tab or section DescriptionStatus tabProvides printe
Tab or section DescriptionSettings tabProvides the ability to configure theprinter from your computer.●Device Information: Allows you to name the prin
Using the HP ToolboxFXThe HP ToolboxFX is a program that you can use to complete the following tasks:●Check the printer status.●Configure the printer
StatusThe Status folder contains links to the following main pages:●Device status. View printer status information. This page indicates printer condit
AlertsThe Alerts folder contains links to the following main pages:●Set up Status Alerts. Set up the printer to send you pop-up alerts for certain eve
Device settingsThe System Settings folder contains links to the following main pages:●Device information. View information about the printer, such as
Paper handlingUse the HP ToolboxFX paper-handling options to configure your default settings. These are the sameoptions that are available on the menu
Print qualityUse the HP ToolboxFX print-quality options to improve the appearance of your print jobs. These are thesame options that are available on
System setupUse the HP ToolboxFX system settings options to configure miscellaneous print settings. These settingsare not available on the control pan
HP ImageREt ... 72Media selection ..
Using Macintosh Configure DeviceMacintosh Configure Device is a Web-based program that you can use to configure and maintain theprinter from a compute
6ColorThis chapter describes how to produce the best possible color printing:●Using color●Managing color●Matching colorsENWW 71
Using colorThe printer provides automatic color features that generate excellent color results. Carefully designedand tested color tables provide smoo
Managing colorSetting color options to Automatic typically produces the best possible print quality for color documents.However, you sometimes might w
Setting description Setting optionsNeutral GraysThe Neutral Grays setting determines the method forcreating gray colors used in text, graphics, andpho
5. Press < or > to select on of the following options●Enable color●Disable color6. Press OK to save the setting.The network administrator can mo
Matching colorsThe process of matching printer output color to your computer screen is complex, because printers andcomputer monitors use different me
Most process sample books have a note about what process standards were used to print the samplebook: SWOP, EURO, or DIC. In most cases, for optimal c
78 Chapter 6 Color ENWW
7 MaintenanceThis chapter describes ways to maintain your printer. The following topics are covered:●Managing supplies●Replacing supplies and parts●Cl
Print-quality problems associated with media ... 122Overhead transparency defects ...
Managing suppliesUsing, storing, and monitoring print cartridges can help ensure quality printer output.Supplies lifeThe life of the print cartridge d
For more precise levels, follow the instructions in the table below to print a supplies status page.Device ProcedurePrinter control panel 1. Press OK.
Print-cartridge authenticationThe printer automatically authenticates the print cartridges when the cartridges are inserted into theprinter. During au
Replacing supplies and partsCarefully follow the guidelines in this section when replacing printer supplies.Supply replacement guidelinesTo facilitate
2. Remove the used print cartridge from the printer.3. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recy
5. Remove the orange shipping locks and the shipping tape attached to the left shipping lock fromthe new print cartridge. Discard the shipping tape an
Cleaning the printerDuring the printing process, paper, toner, and dust particles can accumulate inside the printer. Overtime, this buildup can cause
8 Problem solvingThis chapter describes what to do if problems arise with your printer.●Basic troubleshooting checklist●Control-panel messages●Jams●Pa
Basic troubleshooting checklistIf you are experiencing problems with the printer, use the following checklist to identify the cause of theproblem:●Is
Control-panel messagesThe control-panel messages indicate the current printer status. In addition, alert, warning, and criticalerror messages indicate
Comments to this Manuals