Hp 3500 User Manual

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Summary of Contents

Page 1 - 3500 and 3700

hp color LaserJet3500 and 3700series printeruse

Page 2

Supplies life ...108Approximate repla

Page 3 - User Guide

88Chapter 4 Printing tasks ENWW

Page 4 - Houston, TX 77070

5Managing the printerThis chapter describes how to manage the printer. The following topics are covered:●Printer information pages●Using the embedded

Page 5

Printer information pagesFrom the printer control panel, you can print pages that give details about the printer and itscurrent configuration. The pro

Page 6

Configuration pageUse the configuration page to view current printer settings, to help troubleshoot printerproblems, or to verify installation of opti

Page 7 - Table of contents

Usage page (available for the hp color LaserJet 3700 seriesprinter)The usage page lists a page count for each size of paper that has passed through th

Page 8 - 4 Printing tasks

PCL or PS font list (available for the hp color LaserJet 3700series printer)Use the font lists to see which fonts are currently installed in the print

Page 9 - 7 Maintenance

Using the embedded Web server (hp color LaserJet 3700 seriesprinter only)When the printer is directly connected to a computer, use the HP toolbox to v

Page 10 - 8 Problemsolving

Information tabThe Information pages group consists of the following pages.●Device Status. This page displays the printer status and shows the life re

Page 11

●Language. Determine the language in which to display the embedded Web serverinformation.●Time Services. Allows time synchronization with a network ti

Page 12 - Glossary

Using the hp toolboxThe HP toolbox is a Web application that you can use for the following tasks:● Check the printer status.● Configure the printer se

Page 13 - Printer basics

Print quality problems associated with the environment ...194Print quality problems associated with paper

Page 14 - User guide links

HP toolbox sectionsThe HP toolbox software contains the following sections:●Status tab●Troubleshooting tab●Alerts tab●Documentation tab●Advanced Print

Page 15 - Using the printer

Set up status alerts pageOn the Set up status alerts page, you can choose to turn alerts on or off, specify when theprinter should send an alert, and

Page 16 - Printer configurations

Information tabThe Information tab provides quick links to the following information:● Device status● Configuration● Supplies status● Device informati

Page 17

6ColorThis chapter describes how the printer provides great color printing. This chapter alsodescribes ways to produce the best possible color prints.

Page 18

Using colorThe HP Color LaserJet 3500 series printer and the HP Color LaserJet 3700 series printeroffer great color printing as soon as you set up the

Page 19 - Printer features

NoteFactors such as the type of monitor you use and the room’s lighting can affect theappearance of colors on your screen. For more information, seeMa

Page 20 - Chapter 1 Printer basics ENWW

Managing colorSetting color options to Automatic will typically produce the best possible print quality forcolor documents. However, there may be case

Page 21 - ENWW Printer features

For the HP Color LaserJet 3700 series printer, the following options are available for theHalftone setting:●The Smooth option provides better results

Page 22 - Walk around

Matching colorsThe process of matching printer output color to your computer screen is quite complexbecause printers and computer monitors use differe

Page 23 - Printer software

7MaintenanceThis chapter describes ways to maintain your printer. The following topics are covered:●Managing supplies●Replacing supplies and parts●Cle

Page 24 - Software for networks

Enabling the language font DIMM ...226Checking DIMM installation ...

Page 25 - Utilities

Managing suppliesUsing, storing, and monitoring print cartridges can help ensure quality printer output.Supplies lifeThe life of the print cartridge d

Page 26 - HP toolbox

Item Printer message Page count Approximate timeperiod1Print cartridgesREPLACE BLACKCARTRIDGEREPLACE <COLOR>CARTRIDGE6,000 pages24monthsImage Tr

Page 27

Using the hp toolboxUse the Supplies Status page, which is located on the Status tab.Using the embedded Web server to check print cartridge life (forn

Page 28 - Print media specifications

Print cartridge authenticationThe printer automatically authenticates the print cartridges when the cartridges are insertedinto the printer. During au

Page 29

Replacing supplies and partsCarefully follow the guidelines in this section when replacing printer supplies or parts. Thetransfer unit, fuser, and pic

Page 30

The printer uses four colors and has a different print cartridge for each color: black (K), cyan(C), magenta (M), and yellow (Y).Replace a print cartr

Page 31 - Control panel

3. Remove the new print cartridge from the bag. Place the used print cartridge in the bagfor recycling.4. Grasp both sides of the print cartridge and

Page 32 - Control panel overview

6. Align the print cartridge with the tracks inside the printer, and using the handle, insertthe print cartridge until it is firmly seated.7. Firmly c

Page 33 - ENWW Control panel overview

To replace the transfer unitWARNING!Remove any jewelry or any other metal items from your body to avoid electric shock.1. Lift the front door handle a

Page 34 - 2 supplies gauge

3. Grasp the left blue handle and lift to remove the transfer unit from the printer.NoteFor information on how to properly dispose of the used transfe

Page 35 - Control panel menus

1Printer basicsThis chapter contains information on becoming familiar with the printer features. Thefollowing topics are covered:●Quick access to prin

Page 36 - Menu hierarchy

6. Guide the left side of the transfer unit into the front door of the printer. Insert the twopegs on the left side into the holes, and then lower the

Page 37 - Configure device menu

NoteIf the old transfer unit was not at end-of-life when it was replaced (for example, if it wasdamaged), or if you want to continue printing past the

Page 38 - Diagnostics menu

To replace the fuser1. Turn the printer off.2. Open the lower rear door (rear output bin).WARNING!The fuser will be hot. Wait 10 minutes before procee

Page 39 - ENWW Menu hierarchy

4. Lift and pull the lower rear door (rear output bin) while using your finger to press the tabwith ridges on the left side of the door. Remove the lo

Page 40 - Information menu

7. Remove the new fuser from the bag.8. Hold the fuser with your thumbs on the blue ridges and fingers on the blue latches.Push both sides of the fuse

Page 41 - Paper handling menu

10. Rotate the green levers to the up position.11. To reattach the lower rear door (rear output bin), hold the door at a 45º angle, and fit thepeg int

Page 42

12. Press the ridges on the tab on the left side of the door, and fit the peg into the roundhole.13. Close the lower rear door (rear output bin).124Ch

Page 43 - ENWW Configure device menu

2. Use one finger to push on the blue side of the pickup roller until the peg comes out ofthe right hole.3. Pull down gently on the pickup roller to r

Page 44 - Print quality menu

5. Hold the blue side of the pickup roller, and insert the left peg into the round hole in theprinter.6. Push in on the pickup roller while lifting up

Page 45

ENWW Replacing supplies and parts1278. Replace Tray 2.9. Turn the printer on. After a short time, the printer control panel might display themessage N

Page 46 - System setup menu

Quick access to printer informationUser guide links● Walk around●Replacing supplies and partsWhere to look for more informationSeveral references are

Page 47

Cleaning the printerDuring the printing process, paper, toner, and dust particles can accumulate inside theprinter. Over time, this buildup can cause

Page 48 - Chapter 2 Control panel ENWW

Configuring e-mail alertsNoteIf your host software does not support e-mail, this feature might not be available on theHP Color LaserJet 3500 series pr

Page 49 - I/O menu

130Chapter 7 Maintenance ENWW

Page 50 - Resets menu

8ProblemsolvingThis chapter describes what to do if problems arise with your printer. The following topicsare covered:●Basic troubleshooting checklist

Page 51

Basic troubleshooting checklistIf you are experiencing problems with the printer, the following checklist can help identifythe cause of the problem:●

Page 52 - To set manually feed prompt

Control panel message typesThe control panel displays four types of messages that can indicate the status of orproblems with the printer.Status messag

Page 53 - PowerSave time

Control panel messagesControl panel messagesControl panel message Description Recommended actionAccess DeniedMENUS LOCKEDAn attempt has been made to m

Page 54 - Display brightness

Control panel message Description Recommended actionCLOSE FRONT DOORThe front door needs to be closed. Close the front door.Creating...CLEANING PAGETh

Page 55 - Auto continue

Control panel message Description Recommended actionFLASH ISWRITE PROTECTEDalternates withReadyTo clear pressFor the HP Color LaserJet 3700 seriesprin

Page 56 - Jam recovery

Control panel message Description Recommended actionINSTALL SUPPLIESFor status pressAt least one supply item is missing or isnot correctly seated in t

Page 57 - Language

Using the printerUser Guide—Detailed information for using and troubleshooting the printer. Available onthe CD-ROM that came with the printer.Online H

Page 58

Control panel message Description Recommended actionMANUALLY FEED<TYPE> <SIZE>alternates withTo use anothertray press.There is no paper in

Page 59 - I/O configuration

Control panel message Description Recommended actionORDER FUSER KITalternates withReadyFor help pressThe fuser is near end of life. The printeris read

Page 60 - USB configuration

Control panel message Description Recommended actionPrinting...DEMO PAGEThe printer is generating the demopage. The printer will return to the onlineR

Page 61 - 2 parallel port

Control panel message Description Recommended actionProcessing...<JOB NAME>The printer is currently processing a jobbut is not yet picking pages

Page 62 - HP Jetdirect print servers

Control panel message Description Recommended actionReadyDiagnostics modealternates withTo exit pressCancel Job keyThe printer is online and ready for

Page 63 - UNIX/Linux networks

Control panel message Description Recommended actionREPLACE <COLOR>CARTRIDGEalternates withTo continue press.The identified print cartridge is n

Page 64 - Network configuration

Control panel message Description Recommended actionREPLACE TRANSFER KITalternates withTo continue pressThe transfer unit is near end of life andthe S

Page 65 - Setting the subnet mask

Control panel message Description Recommended actionUNSUPPORTED DATA ON<FS> DIMM IN SLOT Xalternates withTo clear pressThe data on the DIMM is n

Page 66 - Setting the default gateway

Control panel message Description Recommended action13.XX.YY JAM INSIDEFRONT DOORalternates withREMOVE INCOMPATIBLETRANSPARENCIESThere is a jam inside

Page 67 - Setting the syslog server

Control panel message Description Recommended action20 INSUFFICIENTMEMORYalternates withFor help pressTo continue pressThe printer has received more d

Page 68 - Setting the link speed

Printer configurationsThank you for purchasing the HP Color LaserJet 3500 series printer or the HP ColorLaserJet 3700 series printer. These printers a

Page 69 - To disable AppleTalk

Control panel message Description Recommended action40 BAD SERIALTRANSMISSIONalternates withTo continue pressA serial data error (parity, framing, orl

Page 70 - To disable DLC/LLC

Control panel message Description Recommended action49.XXXXPRINTER ERRORalternates withTo continueturn off then onA critical firmware error has occurr

Page 71 - Printing tasks

Control panel message Description Recommended action53.10.03 CHECK RAM/ROMMEMORYThe firmware DIMM in slot 1 has anerror.For the HP Color LaserJet 3700

Page 72 - Controlling print jobs

Control panel message Description Recommended action68.X PERMANENTSTORAGE FULLalternates withTo continue pressA non-volatile storage device is full.Pr

Page 73 - Priority for print settings

Paper jamsUse this illustration to troubleshoot paper jams in the printer. For instructions on clearingpaper jams, seeClearing paper jams.Paper jam lo

Page 74

9.Pressto select OFF.10.Press MENUto return to the Ready state.To improve print speed and increase memory resources, you might want to disable paperja

Page 75 - Selecting paper

Common causes of paper jamsThe following table lists common causes of paper jams and suggested solutions forresolving them.154Chapter 8 Problemsolving

Page 76

Issue Cause SolutionCommon causes of paperjams1Paper does not meet HP-recommended paperspecifications.Use only paper that meetsHP specifications. SeeS

Page 77 - Configuring trays

Issue Cause SolutionCommon causes of paper jams(continued)Printer supply items havereached the end of their usefullife.Check the printer control panel

Page 78 - Tray 1 custom paper

Clearing paper jamsEach section below corresponds with a jam message that might appear on the controlpanel. Use these procedures to clear the jam.Jam

Page 79 - Loading paper into Tray 1

HP color LaserJet 3700 printerThe HP Color LaserJet 3700 printer is a four-color, laser printer that prints 16 pages perminute (ppm) in both monochrom

Page 80

3. Reinsert the paper in Tray 1.?4. Confirm that the paper guides are against the paper without bending it and that thepaper does not extend above the

Page 81

Jam in Tray 2 or Tray 31. If the optional Tray 3 is installed, pull out Tray 3 and place it on a flat surface. If thejammed paper is visible, remove i

Page 82 - To load envelopes into Tray 1

4. If the paper is visible, remove it.5. If the paper is not visible, check inside the printer in the top of the tray opening. Removeany paper.6. Repl

Page 83 - Printing envelopes

Jam inside the upper rear doorNoteThe message 13.XX.YY JAM INSIDEUPPER REAR DOOR can appear on the printercontrol panel if the upper rear door is open

Page 84 - Loading paper into Tray 2

4. Close the upper rear door.5. If no paper is visible, open the lower rear door (rear output bin).6. Press down on the green levers and remove the pa

Page 85

7. Close the lower rear door (rear output bin).8. If printing does not resume, press .ENWW Clearing paper jams163

Page 86

Jam inside the fuser area1. Open the lower rear door (rear output bin).NoteMake sure the green pressure levers are not in the down position. If the gr

Page 87 - Loading paper into Tray 3

4. Slide out the lower rear door (rear output bin) tray extender.5. Remove the lower rear door (rear output bin) by lifting and pulling the right side

Page 88

7. Pull the fuser out of the printer.8. On the fuser, squeeze and lift the black tabs to open the shutter door.CAUTIONDo not open the shutter door whi

Page 89 - ENWW Configuring trays

11. Press the black ridges on the front of the fuser until the fuser clicks into place.12. To reattach the lower rear door (rear output bin), hold the

Page 90 - Printing on special media

HP color LaserJet 3700dn printerThe HP Color LaserJet 3700dn printer includes the features of the HP Color LaserJet 3700nprinter, automatic 2-sided (d

Page 91 - Heavy paper

13. Press the ridges on the tab on the left side of the door, and fit the peg into the roundhole.14. Close the lower rear door (rear output bin). Turn

Page 92 - Recycled paper

Jam inside the lower rear door (rear output bin)1. Open the lower rear door (rear output bin).2. Press down on the green levers and remove the paper.3

Page 93 - 2-sided (duplex) printing

Jam inside the front door1. Open the front door.CAUTIONDo not place anything on the transfer unit. Do not touch the top of the transfer unit or thecon

Page 94 - Manual 2-sided printing

3. If necessary, turn the green roller wheel toward the rear of the printer to advance thepaper. Remove any paper.NoteIf the paper tears, make sure th

Page 95

Jam in the duplexerNoteThis message appears for HP Color LaserJet 3700dn and 3700dtn printer models only. Theprinter control panel displays the messag

Page 96

4. Remove any jammed paper.5. Push the metal paper-access plate (duplex pan) up until it locks in place.6. Replace Tray 2.7. Press to resume printing.

Page 97 - Special printing situations

Paper handling problemsThe following table lists common paper handling problems and suggested solutions forresolving them.Use only paper that meets th

Page 98

Issue Cause SolutionPrinter feeds incorrect pagesizeThe correct size paper is notloaded in the tray.Load the correct size paper inthe tray.The correct

Page 99

Issue Cause SolutionPaper does not feedautomaticallyManual feed is selected in thesoftware application.Load Tray 1 with paper, or, ifthe paper is load

Page 100 - Chapter 4 Printing tasks ENWW

Issue Cause SolutionPaper does not feed fromTrays 2 and 3Manual feed or Tray 1 isselected in the softwareapplication.Load Tray 1 with paper, or ifthe

Page 101 - Managing the printer

Printer featuresThis printer combines the quality and reliability of Hewlett-Packard printing with the featureslisted below. For more information on t

Page 102 - Printer information pages

Issue Cause SolutionTransparencies or glossypaper will not feedUnsupported transparenciesmay have been loaded.Use transparencies designedfor HP Color

Page 103 - Supplies status page

Issue Cause SolutionOutput is curled or wrinkled Paper does not meet thespecifications for this printer.Use only paper that meets theHP paper specific

Page 104

Issue Cause SolutionPrinter will not duplex orduplexes incorrectly (2-sidedprinting)You are trying to auto-duplexon unsupported paper.Verify that the

Page 105

Troubleshooting information pagesFrom the printer control panel, you can print pages that can help diagnose printer problems.The procedures for printi

Page 106

10. Press or to highlight a tray.11. Pressto select the tray.After selecting the tray, the printer control panel returns to the SET REGISTRATIONmenu.1

Page 107 - Settings tab

Printer response problemsThe following table lists common printer response problems and suggested solutions forresolving them.Printer response problem

Page 108 - Other links

Issue Cause SolutionPrinter is on, but nothing prints The printer Ready indicatorlight is not lit.Press STOPto return the printerto the Ready state.Th

Page 109 - Using the hp toolbox

Issue Cause SolutionPrinter is on but is notreceiving dataThe printer Ready indicatorlight is not lit.Press STOPto return the printerto the Ready stat

Page 110 - Alerts tab

Issue Cause SolutionUnable to select the printerfrom the computerIf you are using a switch box,the printer may not be selectedfor the computer.Select

Page 111 - Documentation tab

Printer control panel problemsThe following table lists common printer control panel problems and suggested solutions forresolving them.Printer contro

Page 113

HP Color LaserJet 3500 seriesprinterHP Color LaserJet 3700 seriesprinterFontsNot applicable ● 80 internal fonts available forboth PCL and PostScriptem

Page 114 - Using color

Color printing problemsThe following table lists common color printing problems and suggested solutions forresolving them.Color printing problemsIssue

Page 115 - Press ink sets

Issue Cause SolutionPrinted colors do not matchscreen colorsExtremely light screen colorsare not being printed.The software application mayinterpret e

Page 116 - Managing color

Incorrect printer outputThe following table lists common printer output problems and suggested solutions forresolving them.Incorrect printer outputIss

Page 117

Issue Cause SolutionPartial printout A memory error messageappears on the printer controlpanel.1. Free up printer memory bydeleting unneededdownloaded

Page 118 - Matching colors

Software application problemsThe following table lists common software application problems and suggested solutions forresolving them.Software applica

Page 119 - Maintenance

Print quality troubleshootingIf you are experiencing problems with print quality, the following sections might help identifythe cause of the problem.P

Page 120 - Managing supplies

● The selected colors are undesirable when printed. Select different colors in the softwareapplication or printer driver.● If you are using a reflecti

Page 121

Calibrating the printerCalibration is a printer function that optimizes print quality. If you experience any print qualityproblems, calibrate the prin

Page 122 - Non-hp print cartridges

196Chapter 8 Problemsolving ENWW

Page 123 - HP fraud hotline

ASupplies and accessoriesTo order supplies in the U.S., go to http://www.hp.com/sbso/product/supplies. To ordersupplies worldwide, go to http://www.hp

Page 124 - Replacing supplies and parts

HP Color LaserJet 3500 seriesprinterHP Color LaserJet 3700 seriesprinterConnectivity● Hi-Speed Universal serial bus(USB) 2.0 cable interface.● HP Jetd

Page 125 - To change the print cartridge

Part Part number Type/sizeC9653A Synchronous 256 MB DIMM(SDRAM)Accessories Q2486A Optional 500-sheet paperfeeder (Tray 3)Internal (EIO) connectivity f

Page 126

Part Part number Type/sizeQ2671A Cyan print cartridge for theHP Color LaserJet 3500 seriesprinterQ2672A Yellow print cartridge for theHP Color LaserJe

Page 127 - Replacing the transfer kit

Part Part number Type/sizeC4179A 200 sheetsHP LaserJet Soft Gloss paper(letter)C4179B 200 sheetsHP LaserJet Soft Gloss paper(A4)Q1298A HP LaserJet Tou

Page 128 - To replace the transfer unit

BService and supportHewlett-Packard limited warranty statementHP PRODUCTHP Color LaserJet 3500, 3500n, 3700, 3700n,3700dn, and 3700dtn printersDURATIO

Page 129

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLYPERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE

Page 130

Transfer unit and fuser limited warranty statementThis HP product is warranted to be free from defects in materials and workmanship for oneyear or unt

Page 131

HP maintenance agreementsHP has several types of maintenance agreements that meet a wide range of support needs.Maintenance agreements are not part of

Page 132 - To replace the fuser

Repacking the printerIf your printer needs to be moved or shipped to another location, perform the followingprocedure to repack the printer.CAUTIONShi

Page 133

206Appendix B Service and support ENWW

Page 134

CPrinter specificationsSpecifications informationThe printer specifications provide information about the size and weight, amount of powerneeded and u

Page 135

Walk aroundThe following illustrations identify the locations and names of key components of this printer.Front view (shown with 500-sheet paper feede

Page 136 - To replace the pickup roller

Power consumption (average, in watts)Product Active Idle Power Save Off Heat output-idle (BTU/hour)HP ColorLaserJet 3500350 18 9 0.3 61HP ColorLaserJe

Page 137

Operating environment specificationsEnvironment Recommended AllowedTemperature 17 to 25° C (62.6 to 77° F) 10 to 27° C (50 to 81° F)Humidity 20 to 60%

Page 138 - Chapter 7 Maintenance ENWW

210Appendix C Printer specifications ENWW

Page 139 - To reset the fuser count

DRegulatory informationFCC regulationsThis equipment has been tested and found to comply with the limits for a Class B digitaldevice, pursuant to Part

Page 140 - Cleaning the printer

Power consumptionPower usage drops significantly while in PowerSave mode, which saves natural resourcesand saves money without affecting the high perf

Page 141 - Configuring e-mail alerts

HP printing supplies returns and recycling programinformationSince 1990, the HP Printing Supplies Returns and Recycling Program has collected millions

Page 142

See http://www.hp.com/go/environment or http://www.hp.com/hpinfo/community/environment.214Appendix D Regulatory information ENWW

Page 143 - Problemsolving

Declaration of ConformitiesDeclaration of Conformityaccording to ISO/IEC Guide 22 and EN 45014Manufacturer’s Name:Hewlett-Packard CompanyManufacturer&

Page 144

Declaration of Conformityaccording to ISO/IEC Guide 22 and EN 45014Manufacturer’s Name:Hewlett-Packard CompanyManufacturer's Address:11311 Chinde

Page 145 - Control panel message types

Declaration of Conformityaccording to ISO/IEC Guide 22 and EN 45014Manufacturer’s Name:Hewlett-Packard CompanyManufacturer's Address:8000 Foothil

Page 146 - Control panel messages

Printer softwareIncluded with the printer is a CD-ROM containing the printing system software. Thesoftware components and printer drivers on this CD-R

Page 147 - ENWW Control panel messages

Safety statementsLaser safetyThe Center for Devices and Radiological Health (CDRH) of the U.S. Food and DrugAdministration has implemented regulations

Page 148 - Chapter 8 Problemsolving ENWW

Laser statement for FinlandLuokan 1 laserlaiteKlass 1 Laser ApparatHP Color LaserJet 3500, 3500n, 3700, 3700n, 3700dn, 3700dtn, laserkirjoitin on käyt

Page 149

220Appendix D Regulatory information ENWW

Page 150

EWorking with memory andprint server cardsPrinter memoryThe HP Color LaserJet 3700 series printer has three, dual in-line memory module (DIMM)slots.No

Page 151

Installing memory and font DIMMsYou can install more memory for the printer, and you can also install a font DIMM to allowthe printer to print charact

Page 152

3. Open the DIMM access door by gently prying it with a flat-bladed screwdriver. Removethe door by pulling the door toward the back of the printer.4.

Page 153

6. Holding the DIMM by the edges, align the notches on the DIMM with the bars in theDIMM slot.7. Firmly press the DIMM straight into the slot. Close t

Page 154

9. Replace the DIMM access door by inserting the tabs on the door into the slots on theprinter. Swing the door shut.10. Reconnect the power cable and

Page 155

Enabling memoryIf you installed a memory DIMM, set the printer driver to recognize the newly added memory.To enable memory for Windows1.On the Start m

Page 156

3. Check the Installed Personalities and Options section on the configuration page andcompare it with the configuration page printed before the DIMM i

Page 157

Printer drivers for the hp color LaserJet 3700 series printerOperating system1PCL 6 PS EmulationWindows 98, MeWindows NT 4.0NoteWindows NT does not su

Page 158

Installing an hp Jetdirect print server card in the hp colorLaserJet 3700 series printerYou can install an HP Jetdirect print server card in the base

Page 159

3. Locate an empty EIO slot. Loosen and remove the two retaining screws holding thecover for the EIO slot onto the printer, and then remove the cover.

Page 160

6. Reconnect the power cable, and turn the printer on.7. Print a configuration page (see Configuration page). In addition to a printer configurationpa

Page 161

Glossarybidirectional communicationTwo-way data transmission.binA receptacle for holding printed pages.BOOTPAbbreviation for “Bootstrap Protocol,” an

Page 162

fontA complete set of letters, numerals, and symbols in a typeface.fuserThe assembly that uses heat to fuse the toner onto the paper or othermedia.gra

Page 163

network administratorA person who manages a network.page bufferTemporary printer memory used to hold page data while the printer createsan image of th

Page 164 - Paper jams

suppliesMaterials used by the printer that are used up and must be replaced. Supplyitems for the printer are the four print cartridges, the transfer u

Page 165

IndexSymbols/Numerics2-sided printingbinding options 82control panel settings 81Aaccessoriesordering 197auto continue 43Ccancelling a print request 85

Page 166 - Common causes of paper jams

Jjam recoverysetting 44jamscommon causes 154configuring e-mail alerts 129locations 152recovery 152Japanese VCCI statement 218KKorean EMI statement 218

Page 167

laser safety 218laser safety for Finland 219service agreements 204softwareapplications 15components and drivers 11for networks 12special situationscus

Page 168

HP Web JetadminHP Web Jetadmin allows you to manage HP Jetdirect-connected printers within yourintranet using a browser. HP Web Jetadmin is a browser-

Page 171 - Jam in Tray 2 or Tray 3

© 2003 Hewlett-Packard Development Company, L.P.*Q1321-90901**Q1321-90901*Q1321-90901www.hp.com

Page 172

HP toolboxThe HP toolbox is an application that you can use for the following tasks:● checking the printer status● configuring the printer settings● v

Page 173

For a complete explanation of the features and functionality of the embedded Web server,seeUsing the embedded Web server (hp color LaserJet 3700 serie

Page 174

Print media specificationsFor optimum results, use conventional 75 g/m2to 90 g/m2(20 to 24 lb) photocopy paper.Verify that the paper is of good qualit

Page 175 - ENWW Clearing paper jams

Tray 2 paper sizes1Tray 2 Dimensions Weight or thickness CapacityLetter 216 by 279 mm(8.5 by 11 in)60 to 105 g/m2(16 to 28 lb bond)250 sheets(75 g/m2;

Page 176 - Jam inside the fuser area

hp color LaserJet 3500 and 3700 seriesprinterUser Guide

Page 177

Manual 2-sided printing. Any of the supported paper sizes and types listed for printingfrom Tray 1 can be manually duplexed. See2-sided (duplex) print

Page 178

2Control panelThis chapter contains information on the printer control panel, which provides control ofprinter functions and communicates information

Page 179

Control panel overviewThe control panel provides control of printer functions and communicates information aboutthe printer and print jobs. Its displa

Page 180

Button name FunctionUp arrowDown arrowNavigate menus and text, and increase ordecrease the values of numerical items in thedisplay.Back arrow Navigate

Page 181

The top-level screen on the display has two areas: message/prompt and supplies gauge.Printer display1 message/prompt area2 supplies gauge3 print cartr

Page 182 - Jam inside the front door

Control panel menusYou can perform most routine printing tasks from the computer through the printer driver orsoftware application. This is the most c

Page 183

Menu hierarchyThe following tables list the hierarchies of each menu.To access the menus1.Press MENUonce to access MENUS.2. Pressor to navigate the li

Page 184 - Jam in the duplexer

Paper Handling TRAY 1 SIZETRAY 1 TYPETRAY 2 SIZETRAY 2 TYPETRAY 3 SIZETRAY 3 TYPEConfigure device menuSee Configure device menu and Changing printer c

Page 185

SYSTEM SETUPSHOW ADDRESS (availablefor the HP Color LaserJet 3700series printerCOLOR/BLACK MIXTRAY BEHAVIORPowersave TimeDISPLAY BRIGHTNESSPERSONALITY

Page 186 - Paper handling problems

DIAGNOSTICS PRINT EVENT LOGSHOW EVENT LOGPQ TROUBLESHOOTINGDISABLE CARTRIDGE CHECKPAPER PATH SENSORSpaper path testMANUAL SENSOR TESTCOMPONENT TESTPRI

Page 187 - ENWW Paper handling problems

Copyright and License© 2003 Copyright Hewlett-PackardDevelopment Company, L.P.Reproduction, adaptation, or translationwithout prior written permission

Page 188

Information menuUse the information menu to access and print specific printer information.Menu item DescriptionPRINT MENU MAPPrints the control panel

Page 189

Paper handling menuThe paper handling menu allows you to configure trays by size and type. It is important tocorrectly configure the trays with this m

Page 190

Configure device menuThe configure device menu allows you to change or reset the default print settings, to adjustthe print quality, and to change the

Page 191

Menu item Values DescriptionCOURIER FONT REGULARDARKAllows you to select a versionof the Courier font. The defaultis REGULAR.Available for the HP Colo

Page 192

Menu item Values DescriptionPCL FORM LENGTHORIENTATIONFONT SOURCEFONT NUMBERFONT PITCHFONT POINT SIZESymbol setAPPEND CR TO LFSUPPRESS BLANK PAGESAllo

Page 193 - Registration page

Menu item Values DescriptionADJUST COLOR CYAN DENSITYMAGENTA DENSITYYELLOW DENSITYBLACK DENSITYRESTORE COLOR VALUESAllows you to modify the halftone s

Page 194 - Event log

Menu item Values DescriptionOPTIMIZE T1 DOWNT1 UPT2 UP 1T1 UP 2T2 DOWN 1T2 DOWN 2LEADING EDGE UPLEADING EDGE DOWNREDUCE BKGROUND 1REDUCE BKGROUND 2FUS

Page 195 - Printer response problems

Menu item Values DescriptionSHOW ADDRESS AUTOOFFAUTO allows the printer's IP addressto be shown on the printer controlpanel, alternating with the

Page 196

Menu item Values DescriptionPowersave Time 1 HOUR2 MINUTES30 MINUTES4 HOURS15 MINUTES15 HOURSReduces power consumption whenthe printer has been inacti

Page 197

Menu item Values DescriptionJAM RECOVERY OFFONAUTOSets whether the printer will attemptto reprint pages after a jam. Thedefault is AUTO.SeeJam recover

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hp customer careOnline ServicesFor 24-hour access to information using a modem or Internet connection.World Wide Web URL: for the HP Color LaserJet 35

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Menu item Values DescriptionEIO 1Possible values are:TCP/IPIPX/SPXAPPLETALKDLC/LLCLINK SPEEDAllows you to configure EIOdevices installed in the EIO sl

Page 200 - Color printing problems

Diagnostics menuThe diagnostics menu allows you or a service representative to run tests that can helpidentify and solve problems with the printer.Men

Page 201 - ENWW Color printing problems

Changing printer control panel configuration settingsBy using the printer control panel, you can make changes to general printer configurationdefault

Page 202 - Incorrect printer output

5.Pressto select SYSTEM SETUP.6.Pressto highlight TRAY BEHAVIOR.7.Pressto select TRAY BEHAVIOR.8.Pressto highlight MANUALLY FEED PROMPT.9.Pressto sele

Page 203

8.Pressor to select ON or OFF.9. Pressto set the selection.10. Press MENU.Display brightnessYou can change the brightness of the control panel display

Page 204 - Software application problems

9. Press to set the personality.10. Press MENU.Clearable warnings (available for the hp color LaserJet 3700series printer)You can determine the displa

Page 205 - Print quality troubleshooting

9. Press to set the selection.10. Press MENU.Supplies lowThe printer allows two options for reporting that supplies are low; CONTINUE is the defaultva

Page 206

5.Pressto select SYSTEM SETUP.6.Pressto highlight JAM RECOVERY.7.Pressto select JAM RECOVERY.8. Pressor to select the appropriate setting.9. Pressto s

Page 207 - Calibrating the printer

Using the printer control panel in shared environmentsIf your printer is shared with other users, adhere to the following guidelines to ensuresuccessf

Page 208

3I/O configurationThis chapter describes how to configure certain network parameters on the printer. Thefollowing topics are covered:●USB configuratio

Page 209 - Supplies and accessories

To check the printer status and settings and view troubleshooting information and onlinedocumentation, use HP toolbox. You can view the HP toolbox whe

Page 210

USB configurationAll printer models support USB connections. The USB port is on the back of the printer.Connecting the USB cablePlug the USB cable int

Page 211

Parallel configuration (hp color LaserJet 3700 series printer only)The HP Color LaserJet 3700 printer supports network and parallel connections at the

Page 212

Enhanced I/O (EIO) configuration (hp color LaserJet 3700 seriesprinter only)This printer comes equipped with one enhanced input/output (EIO) slot. The

Page 213 - Service and support

NetWare networksWhen using Novell NetWare products with an HP Jetdirect print server, Queue Servermode provides improved printing performance over Rem

Page 214

Network configurationNoteThe network configuration feature is available for the HP Color LaserJet 3700 series printerwhen an EIO device is installed.Y

Page 215

12. Press to save the setting.13.Press MENUto return to the Ready state.Manually configuring TCP/IP parameters from the printer control panelUse manua

Page 216 - HP maintenance agreements

3.Pressto select Configure Device.4.Pressto highlight I/O.5.Pressto select I/O.6.Pressto highlight EIO 1.7.Pressto select EIO 1.8.Pressto highlight TC

Page 217 - Repacking the printer

14.Pressto select MANUAL SETTINGS.15.Pressto highlight DEFAULT GATEWAY.16.Pressto select DEFAULT GATEWAY.NoteThe first of four sets of numbers are the

Page 218

20. Press to save the syslog server.21.Press MENUto return to the Ready state.Setting the idle timeout1.Press MENUto enter the MENUS.2.Pressto highlig

Page 219 - Printer specifications

11. Press to select the desired link speed.12.Press MENUto return to the Ready state.Disabling network protocols (optional)By factory default, all sup

Page 220

Table of contents1 Printer basicsQuick access to printer information ...

Page 221

7.Pressto select EIO 1.8.Pressto highlight APPLETALK.9.Pressto select APPLETALK.10.Pressto select ENABLE.11.Pressto highlight OFF.12.Pressto select OF

Page 222

4Printing tasksThis chapter describes how to perform basic printing tasks. The following topics arecovered:●Controlling print jobs●Selecting paper●Con

Page 223 - Regulatory information

Controlling print jobsIn the Microsoft Windows operating system, three settings affect how the printer driver triesto pull paper when you send a print

Page 224 - HP LaserJet printing supplies

Priority for print settingsChanges made to print settings are prioritized (or take precedence) depending on where thechanges are made:NoteThe names of

Page 225

Operating System Temporary change settingsfor print jobsPermanently change defaultsettings1Macintosh OS XOn the File menu, click Print.Change settings

Page 226

Selecting paperYou can use many types of paper and other print media with this printer. This sectionprovides guidelines and specifications for selecti

Page 227 - Declaration of Conformities

● Do not use paper that is embossed or coated, and is not designed for the temperaturesof the HP Color LaserJet 3500 and 3700 series printer image fus

Page 228

Configuring traysThe HP Color LaserJet 3500 and 3700 series printer allows you to configure trays by typeand size. You can load different paper in the

Page 229

Tray 1 custom paperUse the ANY SIZE size setting when the paper on which you want to print does not exactlymatch the size of the paper specified in th

Page 230 - Safety statements

Y dimensionThe Y dimension is the length of the page as it feeds into the printer.1.Pressto highlight Y DIMENSION.2.Pressto select Y DIMENSION.3. Pres

Page 231 - Laser statement for Finland

PowerSave time ...41Display brightness ...

Page 232

3. Slide out the tray extender and, if necessary, open the additional tray extender.4. Slide the width guides slightly wider than the print media.?5.

Page 233 - Working with memory and

6. Slide the paper width guides inward until they lightly touch the print media stack on bothsides without bending it. Make sure the print media fits

Page 234

To load envelopes into Tray 11. Open Tray 1.2. Slide out the tray extender and, if necessary, open the additional tray extender.3. Set the paper width

Page 235

4. Load up to 10 envelopes in the center of Tray 1 with the side to be printed on facing up,with the stamp area closest to the printer, and the short

Page 236

Printing from Tray 2 and Tray 3Tray 2 holds up to 250 sheets of standard paper. Tray 2 adjusts for many sizes. OptionalTray 3 holds up to 500 sheets o

Page 237

3. Move the side width guides until the blue arrows on the width guides point to the size ofpaper you are loading.4. On the back of the tray, press th

Page 238 - Checking DIMM installation

6. Push down on the stack of paper to lock the metal lift plate into place. Make sure thatthe stack of paper is flat and that the paper is below the h

Page 239

Loading paper into Tray 31. Pull the tray out of the printer and remove any paper.2. Raise the output bin extension.3. Adjust the length guides. For l

Page 240 - LaserJet 3700 series printer

4. Adjust the width guides. For letter-size paper, press the center of the side width guidesoutward as far as possible. For A4-size paper, press the b

Page 241

6. Make sure the stack of paper is flat in the tray at all four corners, and keep it below theheight tabs.7. Slide the tray back into the printer.ENWW

Page 242

Control panel settings for automatic 2-sided printing ...81Options for binding 2-sided printing job

Page 243

Printing on special mediaUse these guidelines when printing on special types of media.TransparenciesWhen printing on transparencies, use the following

Page 244

Adhere to the following guidelines to help ensure proper printing on envelopes and to helpprevent printer jams:● Do not load more than 10 envelopes in

Page 245

HP LaserJet Tough paperWhen printing on HP LaserJet Tough paper, use the following guidelines:● Handle HP LaserJet Tough paper using the edges. Oils f

Page 246

2-sided (duplex) printingThe printer can print on both sides of the paper. If the printer is not equipped with automatic2-sided printing, seeManual 2-

Page 247

To enable or disable 2-sided printing from the printer control panelNoteChanging settings for 2-sided printing through the printer control panel affec

Page 248

To manually print on two sides (duplex)1. Insert enough paper into one of the trays to accommodate the print job. If you areloading special paper such

Page 249

8.Go to the printer. When the MANUAL FEED prompt appears, remove any blank paperfrom Tray 1. Insert the printed stack with the blank side up, top edge

Page 250 - Index ENWW

Special printing situationsUse these guidelines when printing on special types of paper.Printing a different first pageUse the following procedure to

Page 251

To stop the current print job using the printer control panelPress STOPon the printer control panel to pause the job that is currently printing. Press

Page 252 - Q1321-90901

Managing memory (hp color LaserJet 3700 series printer only)This printer supports up to 448 MB of memory. You can add additional memory by installingD

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