Hp 2600n User Manual

Chapter contentsTroubleshootingguide / additional information for your convenience, as you search for assistance in repairing your machine. Although

Door open jamThe CPU determines the door open jam, when either the pre-fuser paper sensor (SR5) or the fuserdelivery paper width sensor (SR4) detects

Print problemsGetting informationThe following sections contain information about control panel messages, error reports, and availableservice menus.Co

Control panel message Description Recommended actionManual feedPressThe printer is waiting for paper in the trayindicated.Load the paper as indicated.

Control panel message Description Recommended actionIf a surge protector is being used, removeit. Plug the device directly into the wallsocket. Use th

Control panel message Description Recommended actionInstall magenta cartridgeInstall yellow cartridgeThe supplies gauge will display theconsumption le

Control panel message Description Recommended actionalternates withReadyThe supplies gauge will display theconsumption levels of print cartridges.ORDE

Control panel message Description Recommended actionUnauthorizedsupply in usealternates withReadyThe supplies gauge will display theconsumption levels

Reports menuThe following reports are available from the Reports menu.Ŷ Demo Page—used to help market the product at retail storesŶ Menu structure—hig

Configuration pageThe Configuration page lists the current settings and properties of the printer. You can print aConfiguration page from the printer

5 DC controller version. This section lists the DC controller version.6 USB settings. This section contains information for the USB setting options.Ŷ

Troubleshooting processUse the troubleshooting checklist to solve issues with the device.Troubleshooting checklistFollow the steps below when trying t

Supplies Status pageThe Supplies Status page lists the remaining life of HP print cartridges. It also lists the estimatedpages remaining, number of pa

Table 6-5 Status log messagesError log code Description10.0000 Black e-label error10.0001 Cyan e-label error10.0002 Magenta e-label error10.0003 Yell

Error log code Description54.2801 Sensor color plane registration contaminated55.0000 Engine comm fatal error55.0001 Engine comm critical error55.1000

The following secondary service menu items are available:Ŷ Service Reports—used to print out a continuous configuration report, translation report, an

Table 6-6 Print modes for paper typesPrint Modes for paper types Weight Default media typesNormal mode75-89 g/m2Plain, color, preprinted, prepunched,

HP Toolbox extended print mode Printer adjustment Change in printer settingLess transfer current Transfer adjustment Reduced transfer biasMore transfe

NOTE Changing the resolution can change the formatting of your text.To temporarily change print-quality settingsTo change the print-quality settings o

6 Restart the computer and the device and try printing again. If the problem is not resolved, chooseone of these options:Ɣ If the problem is affecting

Problem Cause SolutionThe device might be malfunctioning. To check the device, print aConfiguration page.Pages print very slowly.Heavier media types c

Functional tests (SERVICE ONLY)Engine test printThe engine test print is used to confirm whether the printer operates correctly or not. It is performe

Clearing jams This section contains information about clearing jams.Paper pathFigure 6-1 Paper pathFor paper path sensor locations, see Figure 4-12 P

Service mode functions (SERVICE ONLY)Cold resetCold-reset, which power-cycles the engine with a special button press, is not supported for thisprinter

3 Turn on the printer.4When you see the message Permanent storage init displays, release the (LEFT ARROW) and (RIGHT ARROW) buttons.When the super N

Troubleshooting toolsThe section describes the tools that can help you solve problems with your device.Printer pages and reportsThis section describes

Configuration pageThe Configuration page lists the current settings and properties of the printer. You can print aConfiguration page from the printer

2 Memory. This section lists memory-related information, such as the total memory that is installed.3 Paper settings. This section lists information a

NOTE The color bars on the sides of the Configuration page represent 100%, 75%, 50%,and 25% coverage.Event logInformation for the last five events is

Fuser cleaning pageFor information about fuser cleaning pages, see Cleaning page and To clean the fuser usingHP Toolbox.Print quality troubleshooting

Control panel message Description Recommended actionManual feedPressThe printer is waiting for paper in the trayindicated.Load the paper as indicated.

Control panel message Description Recommended actionIf a surge protector is being used, removeit. Plug the device directly into the wallsocket. Use th

Control panel message Description Recommended actionInstall magenta cartridgeInstall yellow cartridgeThe supplies gauge will display theconsumption le

Common causes of paper jamsOccasionally, paper or other print media can become jammed during a print job. Some causesinclude the following events:Caus

Control panel message Description Recommended actionalternates withReadyThe supplies gauge will display theconsumption levels of print cartridges.ORDE

Control panel message Description Recommended actionUnauthorizedsupply in usealternates withReadyThe supplies gauge will display theconsumption levels

Restoring the factory-set defaultsRestoring the factory-set defaults returns all of the settings to the factory defaults.To restore the factory-set de

Problem Cause SolutionThe paper lot is flawed. Themanufacturing processes can causesome areas to reject toner.Try different paper, such as high-qualit

Problem Cause SolutionThe paper path might need cleaning. Clean the device.Marks repeatedly appear at evenintervals on the printed side of the page.Th

Problem Cause SolutionThe printed page is curled or wavy.The device is not set to print on thetype of media on which you want toprint.In the printer d

Problem Cause SolutionAn image that appears at the top of thepage (in solid black) repeats fartherdown the page (in a gray field).Software settings mi

Problem Cause SolutionA color is printing inconsistently afteryou load a new print cartridge.AaBbCcAaBbCcAaBbCcAaBbCcAaBbCcAnother print cartridge mig

HP ToolboxHP ToolboxHP Toolbox is a Web application that you can use for troubleshooting tasks.To view HP ToolboxOpen HP Toolbox in one of these ways:

NOTE If you have access to HP Toolbox, HP recommends cleaning the paper path by usingHP Toolbox.1 Make sure that the printer is turned on and in the R

Where to look for jamsJams can occur in these locations:Ŷ Inside the printerŶ In input areasŶ In the output areaŶ Paper pathThe following illustration

Diagnostic resourcesReports menuThe Reports menu contains the following diagnostic tools:Ŷ Demo pageŶ Menu structure reportŶ Configuration reportŶ Col

Repetitive image defect rulerUse a repetitive image defect ruler to measure occurrences of repetitive image defects to help solveimage quality problem

Firmware and software updatesUse the following procedure to periodically check for firmware and software updates.1 Go to http://www.hp.com/support/clj

Find and remove the jam by using the instructions on the following pages. If the location of the jam isnot obvious, first look inside the printer.Loos

2 Carefully grasp the jammed paper by both corners and pull slowly to remove the paper.3 Close the front door.Input jamsTray 1If the jammed paper is e

Tray 2Open the front door of the printer and remove paper as indicated on the jam instruction label, locatedon the interior right side of the printer.

2 Open and close the front door.Pickup delay jamThe printer performs the retry control, which executes the pickup operation three times, to retrieveth