HP E20 User Manual download pdf (Page 21)

15

ENGLISH

Regulatory

Limited Warranty Statement

HP Product Duration of Limited

Warranty

Software 90 days

Ink cartridges 90 days

Printer 1 year

A. Extent of Limited Warranty

1.

Hewlett-Packard (HP) warrants to the end-

user customer that the HP products speci-

fied above will be free from defects in

materials and workmanship for the dura-

tion specified above, which duration

begins on the date of purchase by the

customer. Customer is responsible for

maintaining proof of date of purchase.

2.

For software products, HP’s limited war-

ranty applies only to a failure to execute

programming instructions. HP does not

warrant that the operation of any product

will be uninterrupted or error free.

3.

HP’s limited warranty covers only those

defects which arise as a result of normal

use of the product, and do not apply

to any:

a.

Improper or inadequate mainte-

nance or modification;

b.

Software, interfacing, media, parts,

or supplies not provided or supported

by HP; or

c.

Operation outside the product specifi-

cations.

4.

For HP printer products, the use of a non-

HP ink cartridge or a refilled ink cartridge

does not affect either the warranty to the

customer or any HP support contract with

the customer. However, if printer failure or

damage is attributable to the use of a

non-HP or refilled ink cartridge, HP will

charge its standard time and materials

charges to service the printer for the par-

ticular failure or damage.

5.

If HP receives, during the applicable war-

ranty period, notice of a defect in any

software, media, or ink cartridge covered

by HP’s warranty, HP shall replace the

defective product. If HP receives notice of

a defect in any hardware product cov-

ered by HP’s warranty during the appli-

cable warranty period, HP shall either

repair or replace the defective product at

HP’s option.

6.

If HP is unable to repair or replace, as

applicable, a defective product covered

by HP’s warranty, HP shall, within a rea-

sonable time after being notified of the

defect, refund the purchase price of the

product.

7.

HP shall have no obligation to repair,

replace, or refund until the customer

returns the defective product to HP.

8.

Any replacement product may be either

new or like-new, provided that it has func-

tionality at least equal to that of the prod-

uct being replaced.

9.

HP’s limited warranty is valid in any

country where the covered HP product is

distributed by HP except for the Middle-

East, Africa, Argentina, Brazil, Mexico,

Venezuela, and France’s “Departements

D’Outre-Mer”; for those excepted areas,

the warranty is valid only in the country

of purchase. Contracts for additional

warranty services, such as on-site service,

may be available from any authorized

HP service facility where the product is

distributed by HP or by an authorized

importer.

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