HP E20 User Manual download pdf (Page 19)

13

ENGLISH

HP Customer Care by Phone

Telephone support is provided to you

free of charge within one year from the

date of your purchase. Long-distance

charges may apply if you are calling

long distance. Before placing a call for

help, confirm that:

• You have read the installation and

troubleshooting tips in this guide

• You have checked HP Customer Care

OnLine for product help

• You have called HP Customer Care

Audio Tips (only in the U.S.), or our

toll-free automated support line at

(877) 283-4684

If you cannot solve the problem using

the above resources, then call an HP ser-

vice technician at (208) 344-4131

while you’re in front of your HP e-print-

er. Before you call, locate the following

information on the label attached to the

back of the printer:

• The HP e-printer serial number

• The HP e-printer part number

After the Free Phone Support

Period

After the one year of free phone sup-

port, you can continue to get help from

HP for a fee. Prices are subject to

change without notice. However, HP

Customer Care OnLine help is always

available at no cost.

• For calls in the United States that

may last under 10 minutes, call

(900) 555-1500. The cost is

US$2.50 per minute and will not

exceed US$25.

• For calls that may last longer than 10

minutes, or calls from Canada, dial

(800) 999-1148. The cost is US$25

per call, charged to VISA or Master-

Card.

• If your HP e-printer is covered under

the Limited Warranty period, and

needs to be replaced or the print car-

tridge is defective, you will not be

charged for phone support service.

Limited Warranty information is

printed at the end of this guide. How-

ever, regular long-distance charges

may apply.

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