HP MT40 Troubleshooting Guide download pdf (Page 22)

HP Velocity FAQ and Troubleshooting Guide 22

HP Velocity troubleshooting HP Velocity-protected flows not established

HP Velocity-protected flows not established

Is it a

supported

HP Velocity

protocol?

Try

another client.

Does it create

protected flows?

 Try reinstalling HP

Velocity.

 Replace the HP thin

client if possible.

Is HP

Velocity set

to “Protect” on

both endpoints?

Call HP support or open a ticket.

 Check the traffic paths for

a security server or firewall.

 Open a ticket.

Yes

Set both endpoints

to “Protect” mode.

Are other

protocols being

protected?

Yes

Can you

form protected

flows to another

HP Velocity

Server?

 Reboot the server side,

if possible.

 Check the traffic paths

for a security server or

firewall that could be

blocking traffic.

 Disable HP Velocity on

the clients.

 Open a ticket.

Yes

the issue

with a VDI

protocol?

Is it a

valid

HP Velocity

deployment?

Yes

Make the necessary changes

to the topology or configuration.

See the HP Velocity Server Side

Deployment Guide.

Yes

HP Velocity will only

form protected flows

for supported protocols.

HP Velocity protected flows

not established

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