HP MT40 Troubleshooting Guide download pdf (Page 24)

HP Velocity FAQ and Troubleshooting Guide 24

HP Velocity troubleshooting Quality of Experience - latency issue

Quality of Experience - latency issue

Are HP

Velocity protected

flows being

created?

Is LiveTCP

configured with the

correct latency

threshold?

Configure a lower

latency threshold.

Does the

Management

Application show

a protected

LiveTCP

flow?

HP Velocity version 1.6

is not installed on the client.

Yes

HP Velocity supports

only RDP, RGS, and

ICA protocols.

Does the

server/sender

have LiveTCP

enabled for the

protocol in

use?

Yes

Is an

RDP, RGS,

or ICA protocol

in use?

Yes

Does

the endpoint

have high

latency?

Follow the HP Velocity

Protected Flows not

Established decision tree.

Follow the Quality of

Experience decision tree.

Yes

 The amount of latency present

is below the configured latency

threshold.

 Follow the Quality of

Experience decision tree.

Latency issue

 Enable LiveTCP and verify the

port number.

 Install HP Velocity Server-Side

version 2.0.

Follow the Quality of

Experience decision tree.

Yes

Does

LiveTCP show

an Inspecting flow

for LiveTCP?

No Yes

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HP MT40 Troubleshooting Guide Page 24

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