HP MT40 Troubleshooting Guide download pdf (Page 21)

HP Velocity FAQ and Troubleshooting Guide 21

HP Velocity troubleshooting Non-VDI connectivity issue

Non-VDI connectivity issue

Non-VDI connectivity

issue

Disable HP

Velocity. Try

connecting

again.

Unable to connect Connectivity restored

Reboot thin

client. Try

connecting

again.

Add

source IP address

to blacklist, or add port

to transparent filter.

Try connecting

again.

Still unable

to connect

 Try again with HP Velocity

enabled.

 If it fails again, disable HP

Velocity to restore

connectivity.

 Open a ticket.

Try

another

HP Velocity

accelereated

protocol .

Unable to

connect

Connection

successful

Solved!

No Protected flow

 Check the original traffic path

for a security server or firewall.

 Disable HP Velocity on

the HP thin client to restore

connectivity.

 Open a ticket.

It is not an HP

Velocity issue.

Enable HP Velocity.

Connection

successful

Unable to

connect

Protected flow created

Reboot the

thin client. Try

connecting

again.

Connection

successful

Call HP support

or open a

ticket.

 Check the original traffic path

for a security server or firewall.

 Disable HP Velocity on

the HP thin client to restore

connectivity.

 Open a ticket.

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HP MT40 Troubleshooting Guide Page 21

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