HP j6700 User's Guide Page 122
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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• All applications, including virus protection programs, spyware protection
programs, and firewalls, are closed or disabled for computers running Windows.
• The printer is installed on the same subnet as the computers that use the printer.
If the installation program cannot discover the printer, print the network configuration
page, and enter the IP address manually in the installation program. For more
information, see
Understand the network configuration page.
Solve wireless problems
This section provides information about solving problems you might encounter when
connecting the printer to your wireless network.
Follow these suggestions in order, starting with those listed in the “Basic wireless
troubleshooting” section. If you still encounter problems, follow the suggestions
provided in the “Advanced wireless troubleshooting” section.
•
Basic wireless troubleshooting
•
Advanced wireless troubleshooting
TIP: For more information about troubleshooting wireless problems, go to
www.hp.com/go/wirelessprinting.
TIP: If you are using a computer running Windows, HP provides a tool called HP
Home Network Diagnostic Utility that can help retrieve this information for some
systems. To use this tool, visit the HP Wireless Printing Center (
www.hp.com/go/
wirelessprinting), and then click Network Diagnostic Utility in the Quick Links
section. (At this time, this tool might not be available in all languages.)
NOTE: After you resolve the problem, follow the instructions in After resolving the
problems.
Basic wireless troubleshooting
Perform the following steps in the order presented.
Step 1 - Make sure the wireless (802.11) light is turned on
If the blue light is not on, the wireless capabilities might not have been turned on.
If you see a Wireless: Off option in the list, touch this option, and then touch On.
NOTE: If your printer supports Ethernet networking, make sure that an Ethernet
cable has not been connected to the printer. Connecting an Ethernet cable turns off
the printer's wireless capabilities.
Step 2 - Restart components of the wireless network
Turn off the router and the printer, and then turn them back on in this order: router first
and then the printer. If you still are unable to connect, turn off the router, printer, and
your computer. Sometimes, turning off the power and then turning it back on recovers
from a network communication issue.
Step 3 - Run the Wireless Network Test
For wireless networking issues, run the Wireless Network Test.
Chapter 8
118 Solve a problem
- HP Officejet 1
- HP Officejet 6700 e-All-in 2
- One series 2
- Contents 5
- 1 Get started 13
- Chapter 1 14
- 10 Get started 14
- Understand the printer parts 15
- Use the printer control panel 16
- Control panel display icons 17
- Change printer settings 18
- Find the printer model number 19
- HP Digital Solutions 19
- Select print media 20
- Load media 24
- Load standard-size media 25
- Load envelopes 26
- Load cards and photo paper 27
- Load custom-size media 27
- Insert a memory device 28
- Maintain the printer 29
- Update the printer 30
- Turn off the printer 31
- Print documents 32
- Print brochures 33
- Print on envelopes 34
- Print on envelopes (Windows) 35
- Print on envelopes (Mac OS X) 35
- Print photos 36
- Chapter 2 38
- 34 Print 38
- Print borderless documents 39
- 36 Print 40
- Scan an original 42
- Scan to a memory device 43
- Scan using Webscan 44
- Chapter 3 46
- Copy documents 47
- Change copy settings 47
- Chapter 4 48
- Send a fax 49
- Chapter 5 50
- Send a fax 47 51
- Send a fax from memory 53
- Schedule a fax to send later 53
- Receive a fax 55
- Set up backup fax 56
- Poll to receive a fax 57
- Block unwanted fax numbers 58
- Receive a fax 55 59
- Receive a fax 57 61
- Set up speed-dial entries 62
- Delete speed-dial entries 63
- Change fax settings 64
- Change fax settings 61 65
- Set the dial type 66
- Set the redial options 66
- Set the fax speed 67
- Set the fax sound volume 67
- Fax over Internet Protocol 68
- Use reports 69
- Print fax error reports 70
- Print and view the fax log 70
- Clear the fax log 70
- Print a Caller ID Report 71
- View the Call History 71
- 6 Web Services 72
- Set up Web Services 73
- Use Web Services 74
- Printer Apps 75
- Remove Web Services 76
- 7 Work with ink cartridges 77
- Chapter 7 78
- 74 Work with ink cartridges 78
- Replace the ink cartridges 79
- Store printing supplies 80
- Usage information collection 80
- 8 Solve a problem 82
- Obtain electronic support 83
- HP support by phone 83
- 80 Solve a problem 84
- HP support 81 85
- Solve printer problems 86
- Alignment fails 87
- The printer prints slowly 88
- Blank or partial page printed 89
- 86 Solve a problem 90
- Print quality troubleshooting 91
- 88 Solve a problem 92
- 90 Solve a problem 94
- Printhead maintenance 95
- 92 Solve a problem 96
- Solve paper-feed problems 97
- Solve copy problems 98
- No copy came out 99
- Copies are blank 99
- Size is reduced 100
- Copy quality is poor 100
- Copy defects are apparent 100
- Solve scan problems 101
- Scanner did nothing 102
- Scan takes too long 102
- Text cannot be edited 103
- Scanned image quality is poor 104
- Error messages appear 104
- Scan defects are apparent 105
- Solve fax problems 106
- Solve fax problems 103 107
- 1 Telephone wall jack 108
- LINE" port 108
- Chapter 8 108
- 104 Solve a problem 108
- Solve fax problems 105 109
- 106 Solve a problem 110
- Solve fax problems 107 111
- 108 Solve a problem 112
- Solve fax problems 109 113
- 110 Solve a problem 114
- 3 Telephone 115
- Solve fax problems 111 115
- 112 Solve a problem 116
- Solve fax problems 113 117
- 114 Solve a problem 118
- Solve memory device problems 120
- Solve wireless problems 122
- Solve wireless problems 119 123
- 120 Solve a problem 124
- 122 Solve a problem 126
- Solve wireless problems 123 127
- 124 Solve a problem 128
- 126 Solve a problem 130
- Solve network problems 131
- 128 Solve a problem 132
- 130 Solve a problem 134
- Clear jams 135
- 132 Solve a problem 136
- Clear jams 133 137
- Avoid paper jams 138
- A Technical information 139
- Appendix A 140
- 136 Technical information 140
- Printer specifications 142
- System requirements 143
- Media specifications 144
- Set minimum margins 148
- Print specifications 149
- Copy specifications 149
- Fax specifications 149
- Scan specifications 149
- Memory device specifications 151
- USB flash drives 151
- Regulatory information 152
- FCC statement 153
- Notice to users in Korea 153
- LED indicator statement 154
- Regulatory information 151 155
- 152 Technical information 156
- Australia wired fax statement 157
- Notice to users in Brazil 158
- Notice to users in Canada 158
- Notice to users in Taiwan 159
- Paper use 160
- Plastics 160
- Material safety data sheets 160
- Recycling program 160
- Power consumption 161
- Chemical Substances 161
- Battery disposal in Taiwan 161
- Battery Notice for Brazil 162
- Attention California users 162
- EU battery directive 163
- RoHS notices (China only) 164
- RoHS notices (Ukraine only) 164
- Third-party licenses 165
- 168 Technical information 172
- B HP supplies and accessories 173
- HP media 174
- C Additional fax setup 175
- Back view of the printer 178
- Case E: Shared voice/fax line 182
- Serial-type fax setup 197
- Test fax setup 198
- D Network setup 199
- Change the connection type 201
- Test the wireless connection 202
- Overview of security settings 203
- Change basic network settings 204
- Set link speed 205
- View IP settings 205
- Change IP settings 205
- Reset network settings 205
- E Printer management tools 207
- F How do I? 209
- G Errors (Windows) 210
- Replace the ink cartridge 211
- Paper Mismatch 211
- Paper Jam 211
- The printer is out of paper 212
- Printer Offline 212
- Printer Paused 212
- Document failed to print 212
- Printer failure 212
- Problem with ink system 216
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