HP j6700 User's Guide

HP Officejet 6700User Guide

Printer specifications...138Physical specif

Size is reduced• The reduce/enlarge or other copy feature might have been set from the printercontrol panel to reduce the scanned image. Check the set

• Unclear text◦ Try adjusting the contrast and copy-quality settings.◦ The default enhancement setting might not be suitable for the job. Checkthe set

Scanner did nothing• Check the originalMake sure that the original is loaded correctly. For more information, see Load anoriginal on the scanner glass

Text cannot be edited• Make sure that the OCR has been installed:◦ Make sure that the OCR has been installed:Windows: On the computer desktop, click S

Error messages appear• Unable to activate TWAIN source or An error occurred while acquiring theimage◦ If you are acquiring an image from another devic

The scanned image shows blots, lines, vertical white stripes, or other defects◦ If the scanner glass is dirty, the image produced does not have optimu

• Unclear textTry adjusting the settings. Make sure that the resolution and color settings arecorrect.• Size is reducedThe HP software settings might

The "Fax Hardware Test" failedSolution:•Turn the printer off by pressing the (Power) button located on the printercontrol panel and then un

• Try connecting a working phone and phone cord to the telephone wall jackthat you are using for the printer and check for a dial tone. If you do not

• Make sure you use the phone cord that came with the printer. If you do notuse the supplied phone cord to connect from the telephone wall jack to the

Environmental product stewardship program...156Paper use...

• Make sure you use the phone cord that came with the printer. If you do notuse the supplied phone cord to connect from the telephone wall jack to the

continues to fail, contact your telephone company and have them check thephone line.The "Fax Line Condition" test failedSolution:• Make sure

cord, which can be a standard phone cord that you might already have in yourhome or office.Solution: Other equipment that uses the same phone line as

connected to the port labeled 1-LINE on the back of the printer and theother end to your telephone wall jack, as shown in the illustration.1 Telephone

• Make sure the printer is not connected to a telephone wall jack that is set upfor digital phones. To check if your phone line is digital, connect a

• Make sure the telephone you use to initiate the fax call is connected directlyto the printer. To send a fax manually, the telephone must be connecte

• If you have an answering machine on the same phone line with the printer,you might have one of the following problems:◦ Your answering machine might

• If the printer shares the same phone line with other types of phoneequipment, such as an answering machine, a computer dial-up modem, ora multi-port

Fax tones are recorded on my answering machineSolution:• When you have an answering machine on the same phone line you use forfax calls, try connectin

The computer cannot receive faxes (Fax to PC and Fax to Mac)Cause: The computer selected to receive faxes is turned off.Solution: Make sure the comput

D Network setupSet up the printer for wireless communication...195Before you begi

• If you are using HP ePrint, check the following:◦ Make sure the printer’s email address is correct.◦ Make sure that the printer’s email address is t

The printer cannot read the memory device• Check the memory device◦ Make sure that the memory device is one of the supported types. For moreinformatio

• All applications, including virus protection programs, spyware protectionprograms, and firewalls, are closed or disabled for computers running Windo

To print a Wireless Test Report, touch (right arrow), touch Setup, touch Network,and then select Print Wireless Network Test. If a problem is detect

To check a wireless connection1. Make sure that your computer's wireless has been turned on. For moreinformation, see the documentation that came

A: Make sure the printer is on the network1. If the printer supports Ethernet networking and is connected to an Ethernetnetwork, make sure an Ethernet

communicate with each other over the network. For more information, see Configureyour firewall software to work with the printer.If you are able to ac

you have difficulties printing or connecting to the printer, make sure the correct versionof the printer driver is set as the default.1. Click Start,

Mac OS X1. Open HP Utility. For more information, see HP Utility (Mac OS X).2. Click the Applications icon on the toolbar, double-click HP Setup Assis

NOTE: At this time, some portions of this site are not available in all languages.Solve printer management problemsThis section provides solutions to

1 Get startedThis guide provides details about how to use the printer and how to resolve problems.•Accessibility•Eco•Understand the printer parts•Use

Check the printer IP address• To check the IP address of the printer, obtain the IP address by printinga network configuration page. Touch (right arr

Check the ink cartridgesMake sure that all of the ink cartridges are firmly installed and aligned in their correct,color-coded slot. A correctly insta

◦ Make sure the printer is installed on the same subnet as the computers thatuse the printer.◦ If the installation program cannot discover the printer

If you need to call HP, it is often useful to print the printer status report before calling.1. Printer Information: Shows printer information (such a

help troubleshoot network connectivity problems. If you need to call HP, it is oftenuseful to print this page before calling.1. General Information: S

• SLP: Service Location Protocol (SLP) is an Internet standard networkprotocol that provides a framework to allow networking applications todiscover t

To clear a jam inside the printer1. Remove all media from the output tray.CAUTION: Trying to clear a paper jam from the front of the printer candamage

c. Move the carriage to the left, locate any jammed media inside the printer onthe right side of the carriage, free any paper scraps or wrinkled media

3. Gently pull the paper out of the rollers.CAUTION: If the paper tears when you are removing it from the rollers,check the rollers and wheels for tor

A Technical informationThis section contains the following topics:• Warranty information• Printer specifications• Regulatory information• Environmenta

EcoHewlett-Packard is committed to providing quality products in an environmentallysound manner. Design for recycling has been incorporated into this

Hewlett-Packard limited warranty statementAppendix A136 Technical information

Ink cartridge warranty informationThe HP cartridge warranty is applicable when the product is used in its designated HP printing .This warranty does n

Printer specificationsThis section contains the following topics:•Physical specifications• Product features and capacities•Processor and memory specif

Feature CapacityFont support US fonts: CG Times, CG Times Italic,Universe, Universe Italic, Courier, CourierItalic, Letter Gothic, Letter Gothic Itali

• Mac OS X v10.5, v10.6, v10.7• Microsoft Windows 2003 Server Terminal Services• Microsoft Windows 2003 Server Terminal Services with Citrix Presentat

Understand supported sizesMedia size Input tray ADF DuplexerStandard media sizes10x15cm* 2L U.S. Letter (216 x 279 mm; 8.5 x 11inches)8.5 x 13 inche

Media size Input tray ADF DuplexerJapanese Envelope Chou #4 (90 x 205mm; 3.5 x 8.1 inches) CardsIndex card (76.2 x 127 mm; 3 x 5inches) Index card (

Media size Input tray ADF Duplexermm long (5 to 8.5 inches wide and 9.5to 12 inches long)* These sizes can be used for borderless printing.** The prin

Set minimum marginsThe document margins must match (or exceed) these margin settings in portrait orientation.Media (1) Leftmargin(2) Rightmargin(3) To

• For auto-duplexing, when printing finishes on one side of the media, the printer holds themedia and pauses while the ink dries. Once the ink dries,

Understand the printer partsThis section contains the following topics:•Front view•Printing supplies area•Back viewFront view1 Automatic document feed

• Resolution:◦ Scanner glass: 1200 x 1200 ppi◦ ADF: 600 x 600 ppi• Color: 24-bit color, 8-bit grayscale (256 levels of gray)• Maximum scan size:◦ Scan

Power requirementsInput voltage: 100 to 240 VAC, 50/60 HzOutput voltage: +32V/+12V at 1094 mA/250 mAPower consumption26.64 watts printing (Fast Draft

Regulatory informationThe printer meets product requirements from regulatory agencies in your country/region.This section contains the following topic

FCC statementNotice to users in KoreaRegulatory information 149

VCCI (Class B) compliance statement for users in JapanNotice to users in Japan about the power cordNoise emission statement for GermanyLED indicator s

Notice to users of the U.S. telephone network: FCC requirementsRegulatory information 151

Notice to users of the Canadian telephone networkNotice to users of the German telephone networkAppendix A152 Technical information

Australia wired fax statementEuropean Union Regulatory NoticeProducts bearing the CE marking comply with one or more of the following EU Directives as

Regulatory information for wireless productsThis section contains the following regulatory information pertaining to wireless products:• Exposure to r

Notice to users in TaiwanRegulatory information 155

1 Ink cartridge access door2 Ink cartridges3 PrintheadNOTE: Printing supplies should be kept in the printer to prevent possible printquality issues or

Environmental product stewardship programHewlett-Packard is committed to providing quality products in an environmentally sound manner.Design for recy

www.hp.com/hpinfo/globalcitizenship/environment/recycle/Disposal of waste equipment by usersThis symbol means do not dispose of your product with your

Battery Notice for BrazilDisposal of Waste Electronic Equipment in BrazilAttention California usersThe battery supplied with this product may contain

EU battery directiveEnvironmental product stewardship program 159

RoHS notices (China only)Toxic and hazardous substance tableRoHS notices (Ukraine only)Restriction of hazardous substance (India)Appendix A160 Technic

Third-party licensesLICENSE.aes-pubdom--crypto---------------------/* rijndael-alg-fst.c * * @version 3.0 (December 2000) * * Optimised ANSI C code fo

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OFMERCHANTABI

This package is an SSL implementation writtenby Eric Young ([email protected]).The implementation was written so as to conform with Netscapes SSL.This

ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THEPOSSIBILITY OF SUCH DAMAGE.The licence and distribution terms for any public

ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUTNOT LIMITED TO, PROCUREMEN

Overview of buttons and lightsThe following diagrams and related tables provide a quick reference to the printercontrol panel features.Label Name and

"This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)"THIS SOFTWARE IS

* may be used to endorse or promote products derived from this software* without specific prior written permission. ** THIS SOFTWARE IS PROVIDED BY TH

Appendix A168 Technical information

B HP supplies and accessoriesThis section provides information on HP supplies and accessories for the printer. The informationis subject to changes, v

NOTE: Ink level warnings and indicators provide estimates for planning purposes only.When you receive a low-ink warning message, consider having a rep

C Additional fax setupAfter completing all the steps in the getting started guide, use the instructions in this section tocomplete your fax setup. Kee

Mexico Philippines PolandPortugal Russia Saudi ArabiaSingapore Spain TaiwanThailand USA VenezuelaVietnam If you are unsure which kind of telephone s

• Answering machine: An answering machine that answers voice calls at the samephone number you use for fax calls on the printer.• Voice mail service:

Other equipment or services sharing your fax line Recommended faxsetupDSL PBX Distinctive ringserviceVoicecallsComputerdial-upmodemAnsweringmachineVoi

To set up the printer with a separate fax line1. Using the phone cord supplied in the box with the printer, connect one end to yourtelephone wall jack

Icon PurposeDisplays a screen where you can make copies or select other options.Displays a screen where you can send a fax, or choose fax settings.Dis

To set up the printer with DSL1. Obtain a DSL filter from your DSL provider.2. Using the phone cord supplied in the box with the printer, connect one

Case D: Fax with a distinctive ring service on the same lineIf you subscribe to a distinctive ring service (through your telephone company) that allow

4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).5. Run a fax test.The printer automatically answers incoming calls

3. Now you need to decide how you want the printer to answer calls, automatically ormanually:• If you set up the printer to answer calls automatically

To set up the printer with voice mail1. Using the phone cord supplied in the box with the printer, connect one end to yourtelephone wall jack, then co

You might need to connect the supplied phone cord to the adapterprovided for your country/region.3 Computer with modemTo set up the printer with a com

1 Telephone wall jack2 Parallel splitter3 DSL/ADSL filterConnect one end of the phone jack that was supplied with the printer toconnect to the 1-LINE

NOTE: If your computer has only one phone port, you need to purchase a parallel splitter(also called a coupler), as shown in the illustration. (A para

1. Remove the white plug from the port labeled 2-EXT on the back of the printer.2. Find the phone cord that connects from the back of your computer (y

Shared voice/fax with computer DSL/ADSL modemUse these instructions if your computer has a DSL/ADSL modem1 Telephone wall jack2 Parallel splitter3 DSL

To select a mode, touch (left arrow) or (right arrow) to see the available modes,and then touch the icon to select the desired mode. Follow the pr

To set up the printer with a computer DSL/ADSL modem1. Obtain a DSL filter from your DSL provider.NOTE: Phones in other parts of the home/office shari

3 Answering machine4 Telephone (optional)To set up the printer with a shared voice/fax line with answering machine1. Remove the white plug from the po

NOTE: Since your computer dial-up modem shares the phone line with the printer, youcannot use both your modem and the printer simultaneously. For exam

7 Use the phone cord supplied in the box with the printer to connect to the1-LINE port.You might need to connect the supplied phone cord to the adapte

Shared voice/fax line with computer DSL/ADSL modem and answering machine1 Telephone wall jack2 Parallel splitter3 DSL/ADSL filter4 Phone cord provided

To set up the printer with a computer DSL/ADSL modem1. Obtain a DSL/ADSL filter from your DSL/ADSL provider.NOTE: Phones in other parts of the home/of

Since your computer dial-up modem shares the phone line with the printer, you cannot use bothyour modem and the printer simultaneously. For example, y

4. Using the phone cord supplied in the box with the printer, connect one end to yourtelephone wall jack, then connect the other end to the port label

Italy www.hp.com/it/faxconfigTest fax setupYou can test your fax setup to check the status of the printer and to make sure it is set upcorrectly for f

D Network setupYou can manage network settings for the printer through the printer control panel as described inthe next section. Additional advanced

HP Officejet 6700 e-All-in-One seriesUser Guide

HP Digital Fax (Fax to PC and Fax to Mac)Never lose important faxes misplaced within a stack of paper pages again!Use Fax to PC and Fax to Mac to auto

TIP: If you are using a computer running Windows, HP provides a tool called HP HomeNetwork Diagnostic Utility that can help retrieve this information

To connect the printer using the Push Button Method1. On the printer control panel, touch (right arrow), touch Setup, and then touch Network.2. Touc

Follow the instructions for your operating system.Windows1. On the computer desktop, click Start, select Programs or All Programs, click HP, selectyou

Overview of security settingsTo help improve the security of the wireless network and prevent unauthorized access, the printersupports many common typ

• Turn off administrative access over wireless if possible. If you do this, you need to connectto the router with a wired Ethernet connection when you

This section contains the following topics:•Set link speed• View IP settings•Change IP settings•Reset network settingsSet link speedYou can change the

Uninstall and reinstall the HP softwareIf your installation is incomplete, or if you connected the USB cable to the computer beforeprompted by the HP

E Printer management toolsThis section contains the following topics:• Toolbox (Windows)• HP Utility (Mac OS X)• Embedded web serverToolbox (Windows)T

example, if you have configured the EWS language, a cookie helps remember which languageyou have selected so that the next time you access the EWS, th

F How do I?• Get started• Print• Scan• Copy• Fax• Web Services• Work with ink cartridges• Solve a problemHow do I? 205

It features ColorLok Technology for less smearing, bolder blacks, andvivid colors.HP Printing Paper HP Printing Paper is a high-quality multifunction

G Errors (Windows)Fax memory fullIf Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the printerhas a problem (such as

NOTE: If the cartridge is identified in the message as incompatible, see Order printingsupplies online for information about obtaining cartridges for

For instructions on clearing jams, as well as more information about how to avoid jams, see Clearjams.The printer is out of paperThe default tray is e

Door or cover openBefore the printer can print documents, all doors and covers must be closed.TIP: When completely closed, most doors and covers snap

Non-HP ink cartridges installedHP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairsrequired as a result of us

To temporarily print using Black ink only, click Use Black Only. The printer will replace color withgrayscale. The empty cartridges will need to be re

Solutions: Replace the black ink cartridge. For information about how to install new cartridges, seeReplace the ink cartridges.CAUTION: Do NOT remove

IndexAaccessibility 3, 9accessoriesprinter status report 129warranty 136acoustic emissions 147ADF (automatic documentfeeder)load originals 19media siz

dots or streaks, troubleshootcopies 96dots, troubleshootscan 101double-sided printing 36driverwarranty 136DSL, fax setup withparallel phone systems 17

graphicsincompletely filled oncopies 97look different from originalscan 101Hhardware, fax setup test 103head 91header, fax 60Help 14Hewlett-Packard Co

(4 x 6 inch), 13 x 18 cm (5 x 7 inch), and two finishes – glossy or soft-gloss (satin matte). It is acid-free for longer lasting documents.HP Advanced

link speed 201operating systemssupported 139protocols supported 140settings, change 200solve problems 127system requirements 140view and print setting

reduce fax 54regulatory information 148, 154regulatory model number 148replace ink cartridges 75reportsconfirmation, fax 65diagnostic 89error, fax 66f

tests, faxdial tone, failed 106failed 102fax line condition 107fax phone cord type testfailed 105hardware, failed 103port connection, failed 104setup

◦ Media that is too lightweight or stretches easily◦ Media that contains staples or clipsNOTE: To scan, copy, or fax documents that contain pages that

To load an original in the ADFUse these steps to load a document in the ADF.1. Load your original print-side up into the ADF.a. If you are loading an

Load standard-size mediaTo load standard-size mediaUse these instructions to load standard media.1. Lift the output tray.2. Slide the paper width guid

Load envelopesTo load envelopesUse these instructions to load an envelope.1. Lift the output tray.2. Slide out the paper width guides in the input tra

Load cards and photo paperTo load cards and photo paperUse these instructions to load photo paper.1. Lift the output tray.2. Slide out the paper width

3. Insert the media print-side down in the tray. Make sure the stack of media isinserted as far inside the printer as possible and does not exceed the

Maintain the printerThis section provides instructions for keeping the printer in top working condition.Perform these maintenance procedures as necess

Copyright information© 2014 Copyright Hewlett-PackardDevelopment Company, L.P.Edition 2, 1/2014Hewlett-Packard CompanynoticesThe information contained

Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case.Keep fluids away from the interior of the printer, as well as from

To update the printer, complete the following steps:1.On the printer control panel, touch (HP ePrint), touch Settings, and thentouch Product Updates.

2PrintMost print settings are automatically handled by the software application. Change thesettings manually only when you want to change print qualit

Print documents (Windows)1. Load paper in the tray. For more information, see Load media.2. On the File menu in your software application, click Print

Print brochures (Windows)NOTE: To set print settings for all print jobs, make the changes in the HP softwareprovided with the printer. For more inform

• Thick, irregular, or curled edges• Areas that are wrinkled, torn, or otherwise damagedMake sure the folds of envelopes you load in the printer are s

6. Select the Orientation option.NOTE: If you do not see these options, click the disclosure triangle next tothe Printer pop-up menu or click Show Det

Print photos on photo paper (Mac OS X)1. Load paper in the tray. For more information, see Load media.2. Select a paper size:a.From the File menu in y

Follow the instructions for your operating system.•Print on special or custom-size paper (Mac OS X)Print on special or custom-size paper (Mac OS X)NOT

Print borderless documentsBorderless printing lets you print to the edges of certain photo media types and a rangeof standard media sizes.NOTE: You ca

6. Click Paper Type/Quality from the pop-up menu, and then select the followingsettings:• Paper Type: The appropriate paper type• Quality: Best or Max

5. Make sure the printer you want to use is selected.6. Select the paper size from the Paper Size pop-up menu (if available).NOTE: You might need to s

3 ScanYou can use the printer’s control panel to scan documents, photos, and other originalsand send them to a variety of destinations, such as a fold

Use these steps to scan from the control panel.1. Load your original print-side down in the right-front corner of the glass or in theADF. For more inf

Scan using WebscanWebscan is a feature of the embedded web server that lets you scan photos anddocuments from your printer to your computer using a we

3. Select the type of editable text you want to use in the scan:I want to... Follow these stepsExtract just the text, without any of theformatting of

Guidelines for scanning documents as editable textTo ensure that the software can convert your documents successfully, do the following:• Make sure th

4CopyYou can produce high-quality color and grayscale copies on a variety of paper typesand sizes.NOTE: If you are copying a document when a fax arriv

You can use these settings for single copy jobs, or you can save settings to be used asdefaults for future jobs.To change copy settings for a single j

5FaxYou can use the printer to send and receive faxes, including color faxes. You canschedule faxes to be sent at a later time and set up speed-dials

Contents1 Get startedAccessibility...

TIP: You can also send a fax manually from a phone or by using monitor dialing.These features allow you to control the pace of your dialing. They are

Mac OS X1. Open the document on your computer that you want to fax.2. From the File menu in your software application, click Print.3. Select the print

4. If the recipient answers the telephone, you can engage in a conversation beforesending your fax.NOTE: If a fax machine answers the call, you will h

Send a fax from memoryYou can scan a black-and-white fax into memory and then send the fax from memory.This feature is useful if the fax number you ar

To cancel a scheduled fax1. Touch the Send Fax Later message on the display.– OR –Touch Fax, and then select Fax Options or Fax Settings.2. Touch Canc

Receive a faxYou can receive faxes automatically or manually. If you turn off the Auto Answeroption, you must receive faxes manually. If you turn on t

4. If you are currently on the phone with the sender, instruct the sender to pressStart on their fax machine.5. When you hear fax tones from a sending

NOTE: After the memory becomes full, the oldest, printed faxes are overwritten asnew faxes are received. If all the stored faxes are unprinted, the pr

4. Touch On (Print and Forward) to print and forward the fax, or select On(Forward) to forward the fax.NOTE: If the printer is not able to forward the

When an incoming fax call is received, the printer compares the number to the list ofjunk fax numbers to determine if the call should be blocked. If t

Print brochures...29Print brochu

Print a Junk Fax ReportUse the following procedure to print a list of blocked junk fax numbers.To print a Junk Fax Report1. Touch (right arrow), and

Activate Fax to PC and Fax to MacOn a computer running Windows, you can use the Digital Fax Setup Wizard to activateFax to PC. On a Macintosh computer

To modify settings from the HP software (Mac OS X)1. Open HP Utility. For more information, see HP Utility (Mac OS X).2. Click the Applications icon o

4. If you want to change the fax number, type the new number, and then touchNext.NOTE: Be sure to include any pauses or other required numbers, such a

Print a list of speed-dial entriesTo print a list of all of the speed-dial entries that have been set up, complete thefollowing steps:1. Load paper in

To set the answer mode1. Touch (right arrow), and then touch Setup.2. Touch Fax Setup, and then touch Basic Fax Setup.3. Touch Auto Answer, and then

To change the answer ring pattern for distinctive ring1. Verify that the printer is set to answer fax calls automatically.2. Touch (right arrow), and

To set the redial options1. Touch (right arrow), and then touch Setup.2. Touch Fax Setup, and then touch Advanced Fax Setup.3. Touch Busy Redial or N

Fax and digital phone servicesMany telephone companies provide their customers with digital phone services, suchas the following:• DSL: A Digital subs

Use reportsYou can set up the printer to print error reports and confirmation reports automaticallyfor each fax you send and receive. You can also man

Receive a fax...51Receive a f

3. Touch Fax Confirmation.4. Touch to select one of the following options.Off Does not print a fax confirmation report when you send and receivefaxes

NOTE: Clearing the fax log also deletes all faxes stored in memory.To clear the fax log1. Touch (right arrow), and then touch Setup.2. Do one of the

6 Web ServicesThe printer offers innovative, web-enabled solutions that can help you quickly accessthe Internet, obtain documents, and print them fast

Set up Web ServicesTo set up Web Services, complete the following steps.NOTE: Before you set up Web Services, make sure you are connected to theInter

5. If your network uses proxy settings when connecting to the Internet, enter thesesettings:a.Touch Enter Proxy.b. Enter the proxy server settings, an

NOTE: Make sure that the printer’s email address is the only address listed in the“To” line of the email message. If other email addresses are listed

NOTE: To remove all Web Services, see Remove Web Services.Remove Web ServicesTo remove Web Services, complete the following steps:1.On the printer’s c

7 Work with ink cartridgesTo ensure the best print quality from the printer, you need to perform some simplemaintenance procedures. This section provi

Check the estimated ink levelsYou can check the estimated ink levels from the printer software or from the printercontrol panel. For information about

Replace the ink cartridgesNOTE: For information on recycling used ink supplies, see HP inkjet suppliesrecycling program.If you do not already have rep

Use Web Services...70HP ePrint...

Make sure that you insert the ink cartridge into the slot that has the same coloredletter as the color you are installing.6. Repeat steps 3 through 5

If you are concerned about providing this anonymous information, you can make thisinformation inaccessible by turning off the memory chip's abili

8 Solve a problemThe information in this section suggests solutions to common problems. If your printeris not operating correctly and these suggestion

Obtain electronic supportTo find support and warranty information, go to the HP web site at www.hp.com/go/customercare. This website provides informat

• Messages that appear when the situation occurs• Answers to these questions:◦ Has this situation happened before?◦ Can you re-create it?◦ Did you add

For the most current list of telephone support numbers, see www.hp.com/go/customercare. This website provides information and utilities that can help

After the phone support periodAfter the phone support period, help is available from HP at an additional cost. Helpmay also be available at the HP onl

• Blank or partial page printed•Something on the page is missing or incorrect•Placement of the text or graphics is wrongThe printer shuts down unexpec

installed correctly. To resolve this, uninstall the HP software completely, and thenreinstall the HP software. For more information, see Uninstall and

For more information, see:Check the estimated ink levelsCause: The ink cartridges might have insufficient ink.If this did not solve the issue, try the

Solve scan problems...97Scanner did nothi

Check the margin settingsMake sure the margin settings for the document do not exceed the printable area of theprinter. For more information, see Set

TIP: If you are using a computer running Windows, you can visit the HP onlinesupport website at www.hp.com/go/customercare. This website providesinfor

NOTE: Ink level alerts and indicators provide estimates for planningpurposes only. When you receive a low-ink alert, consider having areplacement cart

paper you plan to use immediately. When you have finished printing, return anyunused photo paper to the plastic bag. This prevents the photo paper fro

If defects are seen on the Print Quality Diagnostic report, follow the steps below:1. If the lines in Test Pattern 1 are not straight and connected, a

TIP: If you are using a computer running Windows, you can visit theHP online support website at www.hp.com/go/customercare. This websiteprovides infor

3. From the Device Services tab, click the icon to the left of Clean Printheads.4. Follow the onscreen instructions.To clean the printhead from HP Uti

To align the printhead from the embedded web server (EWS)1. Load Letter, A4, or Legal unused plain white paper into the main input tray. Formore infor

Pages are skewing• Make sure the media loaded in the trays is aligned to the paper guides. If needed,pull out the trays from the printer and reload th

No copy came out• Check the powerMake sure that the power cord is securely connected, and the printer turned on.• Check the status of the printer◦ The