HP 3300 User's Guide download pdf (Page 174)

1 Telephone wall jack

2 Phone cord supplied in the box with your HP All-in-One

3 Telephone

● If you are sending a fax manually from your phone that is connected directly

to the HP All-in-One, you must use the keypad on the telephone to send the

fax. You cannot use the keypad on the control panel of the HP All-in-One.

The HP All-in-One cannot receive faxes, but can send faxes

Solution

● If you are not using a distinctive ring service, check to make sure that the

Answer Ring Pattern feature on your HP All-in-One is set to All Rings. For

information, see Change the answer ring pattern (distinctive ringing).

● If Auto Answer is set to Off, you will need to manually receive faxes;

otherwise, your HP All-in-One will not receive the fax. For information on

receiving faxes manually, see Receive a fax manually.

● If you have a voice mail service at the same phone number you use for fax

calls, you must receive faxes manually, not automatically. This means that

you must be available to respond in person to incoming fax calls. For

information on setting up your HP All-in-One when you have a voice mail

service, see Fax setup. For information on receiving faxes manually, see

Receive a fax manually.

● If you have a computer modem on the same phone line with your HP All-in-

One, check to make sure that the computer modem software is not set to

receive faxes automatically. Modems that are set up to receive faxes

automatically take over the phone line to receive all incoming faxes, which

prevents the HP All-in-One from receiving fax calls.

User Guide 171

Troubleshooting

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HP 3300 User's Guide Page 174