Hp Officejet Pro 8500A User Manual Page 92
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Obtain electronic support
To find support and warranty information, go to the HP Web site at www.hp.com/
support. If prompted, select your country/region, and then click Contact HP for
information on calling for technical support.
This Web site also offers technical support, drivers, supplies, ordering information and
other options such as:
• Access online support pages.
• Send HP an email message for answers to your questions.
• Connect with an HP technician by using online chat.
• Check for HP software updates.
You can also obtain support from the HP software for Windows or Mac OS X, which
provide easy, step-by-step solutions to common printing problems. For more
information, see
Printer management tools.
Support options and availability vary by printer, country/region, and language.
HP support by phone
The phone support numbers and associated costs listed here are those in effect at
time of publication and are applicable only for calls made on a land line. Different rates
may apply for mobile phones.
For the most current HP list of telephone support numbers and call costs information,
see
www.hp.com/support.
During the warranty period, you may obtain assistance from the HP Customer Care
Center.
NOTE: HP does not provide telephone support for Linux printing. All support is
provided online at the following web site:
https://launchpad.net/hplip. Click the Ask
a question button to begin the support process.
The HPLIP Web site does not provide support for Windows or Mac OS X. If you
are using these operating systems, see
www.hp.com/support.
This section contains the following topics:
•
Before you call
•
Phone support period
•
Telephone support numbers
•
After the phone support period
Before you call
Call HP support while you are in front of the computer and the printer. Be prepared to
provide the following information:
• Model number (for more information, see
Finding the printer model number)
• Serial number (located on the back or bottom of the printer)
Chapter 9
88 Solve a problem
- OFFICEJET PRO 8500A 1
- HP Officejet Pro 8500A 3
- (A910) e-All-in-One series 3
- Contents 13
- 1 Get started 14
- Eco-Tips 15
- Understand the printer parts 15
- Printing supplies area 16
- Use the printer control panel 17
- Control-panel display icons 20
- Change printer settings 22
- Select print media 23
- Chapter 1 26
- 22 Get started 26
- Load media 27
- Load envelopes 28
- Load cards and photo paper 29
- Load transparencies 30
- Load custom-size media 30
- Insert a memory device 31
- Install the accessories 32
- Install the duplexer 33
- Install Tray 2 33
- Maintain the printer 34
- Clean the exterior 35
- Turn the printer off 36
- Print documents 37
- Print brochures 38
- Print on envelopes 39
- Print photos 40
- Print photos 37 41
- Print DPOF photos 42
- Print borderless documents 43
- Chapter 2 44
- 40 Print 44
- HP ePrint 45
- 42 Print 46
- Scan an original 47
- Scan using Webscan 48
- 4 HP Digital Solutions 50
- Requirements 51
- Chapter 4 52
- 48 HP Digital Solutions 52
- 50 HP Digital Solutions 54
- Set Up HP Digital Fax 56
- Use the HP Digital Solutions 57
- Use HP Digital Fax 58
- Copy documents 59
- Change copy settings 59
- Chapter 5 60
- 56 Copy 60
- Send a fax 61
- Chapter 6 62
- Send a fax from memory 64
- Schedule a fax to send later 65
- Receive a fax 67
- Set up backup fax 68
- Poll to receive a fax 69
- Block unwanted fax numbers 71
- Set up speed-dial entries 74
- Set up speed-dial entries 71 75
- Change fax settings 76
- Set the dial type 78
- Set the redial options 79
- Set the fax speed 79
- Fax over Internet Protocol 80
- Use reports 81
- Print fax error reports 82
- Print and view the fax log 83
- Clear the fax log 83
- Print a Caller ID Report 83
- View the Call History 83
- Marketsplash by HP 86
- 8 Work with ink cartridges 87
- Replace the ink cartridges 88
- Store printing supplies 90
- 9 Solve a problem 91
- Obtain electronic support 92
- HP support by phone 92
- HP support 93
- www.hp.com/support 94
- Solve printing problems 95
- Alignment fails 96
- Blank or partial page printed 97
- Meaningless characters print 99
- Ink is smearing 100
- Wrong colors are printing 101
- Chapter 9 102
- 98 Solve a problem 102
- Printhead maintenance 103
- 100 Solve a problem 104
- To align the printheads 105
- 102 Solve a problem 106
- Solve print quality problems 107
- 104 Solve a problem 108
- 3. Lift the printhead latch 110
- Solve paper-feed problems 112
- Solve copy problems 113
- Copies are blank 114
- Size is reduced 114
- Copy quality is poor 115
- Copy defects are apparent 115
- Solve scan problems 116
- Scan takes too long 117
- Text cannot be edited 117
- Error messages appear 118
- Scanned image quality is poor 118
- Scan defects are apparent 119
- Solve fax problems 120
- 1 Telephone wall jack 122
- 118 Solve a problem 122
- 120 Solve a problem 124
- 122 Solve a problem 126
- 124 Solve a problem 128
- 126 Solve a problem 130
- 128 Solve a problem 132
- 130 Solve a problem 134
- 132 Solve a problem 136
- Solve memory device problems 138
- Solve wireless problems 140
- 138 Solve a problem 142
- 140 Solve a problem 144
- 142 Solve a problem 146
- 144 Solve a problem 148
- Solve network problems 150
- 148 Solve a problem 152
- Clear jams 154
- Clear paper jams 155
- 152 Solve a problem 156
- Avoid paper jams 157
- A Technical information 158
- Warranty information 155 159
- Printer specifications 161
- System requirements 162
- Media specifications 163
- Set minimum margins 167
- Print specifications 168
- Copy specifications 168
- Fax specifications 168
- Scan specifications 169
- HP Web site specifications 169
- Environmental specifications 169
- Electrical specifications 169
- Memory device specifications 170
- Memory card specifications 170
- USB flash drives 170
- Regulatory information 171
- FCC statement 172
- Notice to users in Korea 172
- Geräuschemission 173
- LED indicator statement 173
- Appendix A 174
- 170 Technical information 174
- Australia wired fax statement 176
- Aviso aos usuários no Brasil 177
- Notice to users in Taiwan 178
- Regulatory model number 179
- DECLARATION OF CONFORMITY 180
- Paper use 181
- Plastics 181
- Material safety data sheets 181
- Recycling program 181
- 178 Technical information 182
- Power consumption 183
- Chemical Substances 183
- RoHS notices (China only) 183
- Third-party licenses 184
- HP supplies and accessories 192
- HP media 193
- C Additional fax setup 194
- Back view of the printer 197
- Case E: Shared voice/fax line 201
- Serial-type fax setup 217
- Test fax setup 217
- D Network setup 219
- Set link speed 220
- View IP settings 220
- Change IP settings 220
- Reset network settings 223
- Test the wireless connection 225
- Change the connection method 225
- Other guidelines 226
- Appendix D 228
- 224 Network setup 228
- E Printer management tools 229
- About cookies 230
- F How do I? 231
- G Errors (Windows) 232
- Cartridge Problem 233
- Paper Mismatch 234
- Paper Jam 234
- Symbols/Numerics 237
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