HP 420 User's Guide download pdf (Page 62)

Troubleshooting a problem

To help you troubleshoot problems with your system, HP provides the Business Support Center (BSC).

The BSC is a portal to an extensive selection of online tools. To access BSC and troubleshoot a problem

with the workstation, complete the following:

1. Visit

http://www.hp.com/go/workstationsupport.

2. Under the Business Support Center menu on the left, select Troubleshoot a problem.

3. Under Select your product (center window), select Workstations (under personal

computing).

4. Under Select your product, continue with selections as appropriate to the workstation series

and model, and to the problem you are troubleshooting.

Instant Support and Active Chat

HPSA is a set of web-based support tools that automate and speed up the resolution of problems

concerning desktop computing, tape storage, and printing.

Active Chat enables you to electronically submit a support ticket to HP over the Internet. When you

submit a support ticket, Active Chat collects information about the computer and passes it to an online

support specialist. The collection of information might take up to 30 seconds, depending on the

computer configuration. When you submit a support ticket, you receive a confirmation message

containing your case ID, the support hours for your location, and the estimated time of response.

For more information about HP Instant Support and Active Chat and how to use them, go to

http://instantsupport.hp.com/.

NOTE: This feature is not available on Linux.

Customer Advisories, Customer and Security Bulletins, and Customer Notices

To find advisories, bulletins, and notices:

1. Visit

http://www.hp.com/go/workstationsupport.

2. Select the desired product.

3. Under Resources for <your selected product>, select See more….

4. Under Self-Help resources: in the center of the window, choose the desired action and

appropriate information in the scroll list to view the index.

Product Change Notifications

Product Change Notifications (PCNs) are proactive notifications for product changes occurring within a

30 to 60 day window of the manufacturing process change date. PCNs give customers advanced

notice of changes to their product, such as an updated BIOS version. The latest PCNs are located at:

http://www.hp.com/go/workstationsupport. Select your product, and then under Resources for the

HP Workstation, click See more.

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HP 420 User's Guide Page 62