HP All in One Printer 3380 User Manual Page 128
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Device control panel error messages appear
This section contains information about error messages that can appear on the device control
panel display, and how to clear them.
Resolving common error messages
The following messages are the most common error messages that can appear on the device
control panel display.
Door open or no print cartridge
The print cartridge door is open or no print cartridge has been installed. Make sure that you
have correctly installed the print cartridge in the device. For information about installing the
print cartridge, see the start guide.
After you have checked the print cartridge, close the print cartridge door securely.
When the problem is solved, the device either completes the current job or returns to the
Ready state.
Printer tray is empty. Add paper
The device is out of print media. Load media into the media input tray or the priority input tray.
For information about loading media into the input trays, see the start guide.
If media is already loaded, remove the stack of media, check for and clear any media jams,
and reload the input tray.
When the problem is solved, the device either completes the current job or returns to the
Ready state.
Critical error messages
When a critical error occurs, the current copying or scanning job stops and one of the following
messages appears on the device control panel:
● 50 Fuser Error
● 51 Laser Error
● 52 Scanner Error
● 57 Fan Error
● 79 Error
● CCD Scanner
Error
● Scanner Bulb
failure
If one of these messages appears on the device control panel display, the device is
experiencing a critical device error. Unplug the device for five minutes, and then plug it back
in. If the error persists, contact HP customer service at the number provided on the support
flyer included with the device, or visit http://www.hp.com.
116 Chapter 8 Troubleshooting ENWW
- User Guide 3
- 20555 S.H. 249 4
- Houston, TX 77070 4
- Table of contents 5
- 4 Copying 6
- 5 Scanning 6
- 6 Faxing 7
- 7 Cleaning and maintenance 7
- 8 Troubleshooting 7
- Appendix A Specifications 9
- Glossary 11
- Getting to know your device 13
- Package contents 14
- Device features 15
- Print-media specifications 19
- Using the hp toolbox 22
- The hp toolbox sections 23
- Scan-to... tab 24
- Troubleshooting tab 24
- Documentation tab 24
- Printing a configuration page 25
- To change the alarm volume 27
- Printing 29
- Printing by using manual feed 30
- Printer drivers 32
- Device media specifications 37
- Guidelines for using media 38
- Transparencies 39
- Envelopes 39
- Card stock and heavy media 40
- Card stock guidelines 41
- Printing on envelopes 43
- Printing booklets 55
- Printing watermarks 57
- 46 Chapter 3 Printing ENWW 58
- Loading originals to copy 60
- Starting a copy job 62
- Canceling a copy job 62
- Adjusting the copy quality 63
- Reducing or enlarging copies 65
- Changing the number of copies 68
- To copy a photo 69
- To copy a book 70
- Scanning 71
- Loading originals to scan 72
- Scanning to e-mail 75
- Canceling a scan job 77
- Scanning a photo or a book 78
- To scan to a file 81
- Scanning to a file 83
- Using page-by-page scanning 84
- Scanning by using OCR 86
- Scanner resolution and color 87
- 76 Chapter 5 Scanning ENWW 88
- 78 Chapter 6 Faxing ENWW 90
- Cleaning and maintenance 91
- To clean the exterior 92
- To clean the glass 92
- To clean the lid backing 93
- Cleaning the media path 96
- Cleaning the pickup roller 97
- Replacing the pickup roller 98
- Installing an ADF 103
- Troubleshooting 109
- Device does not turn on 110
- Pages did not print 112
- Is the print quality poor? 113
- Paper-handling problems exist 115
- Is graphics quality poor? 117
- To clear a media jam 118
- To clear other media jams 119
- Tips to avoid media jams 120
- Print quality is unacceptable 121
- Dropouts 122
- Vertical lines 122
- Gray background 123
- Toner smear 123
- Loose toner 124
- Vertical repetitive defects 124
- Misformed characters 125
- Page skew 125
- Curl or wave 126
- Wrinkles or creases 126
- Toner scatter outline 127
- Critical error messages 128
- Alert messages 129
- Warning messages 129
- No copy came out 131
- Copy quality is unacceptable 133
- Copy defects are apparent 137
- The scan takes too long 141
- Error messages appear 142
- The scanner did nothing 143
- Scan quality is unacceptable 144
- Too light or dark 145
- Unwanted lines 145
- Black dots or streaks 145
- Unclear text 145
- Specifications 147
- HP LaserJet 3380 all-in-one 149
- Quantity per device 1 151
- Weight Approximately 1 gram 151
- Lithium type Solid 151
- Regulatory Information 153
- FCC regulations 154
- IC CS-03 requirements 157
- Safety statements 159
- Laser statement for Finland 160
- Korean EMI statement 160
- Australia 161
- Declaration of Conformity 162
- Nederlands 165
- For more information 165
- Material safety data sheets 166
- HP limited warranty statement 167
- HP parts and accessories 169
- Supplementary documentation 171
- Replacement parts 171
- HP LaserJet print cartridges 172
- Saving toner 173
- DIMMs (memory or font) 174
- To remove a DIMM 176
- Service and support 179
- Obtaining hardware service 180
- Extended warranty 181
- Service information form 182
- 174 Glossary ENWW 186
- 182 Index ENWW 194
- *Q2660-90902* 196
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