Unresponsive
Symptom
Unresponsive
Possible causes
Program in use has stopped responding to commands.
Troubleshooting steps
1. If possible, use the Windows Task Manager to isolate and terminate the oending
process.
2. Attempt the normal Windows shutdown procedure.
3. Restart the computer using the power button.
Slow performance
Symptom
Slow performance when performing
small tasks, or even in idle mode
Possible causes
Processor is hot or storage device is full.
Troubleshooting steps
Processor is hot
1. Verify that airow to the computer is not blocked.
2. Verify that chassis fans are connected and working properly. Some fans operate only
when needed.
3. Verify that the processor heat sink is installed properly.
Storage device is full
1. Transfer data from the storage device to create more space on the storage device.
Microsoft recommends at least 200 MB to sync system les.
2. Perform disk defragmentation to consolidate fragmented data on the storage device so
it will work more eciently.
Also see Slow performance on page 135.
Tips and tricks See Improving System Performance (see Routine Maintenance for Performance
Improvement on page 146).
See Tips to free up drive space on your PC.
See Optimize Windows for better performance.
116 Chapter 7 Troubleshooting guide
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