Hp BL460C G7 User Manual download pdf (Page 62)

Software and configuration utilities 62

HP contractual support agreement. HP Insight Remote Support supplements your monitoring 24 x 7 to ensure

maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of

hardware event notifications to HP, which will initiate a fast and accurate resolution, based on your product’s

service level. Notifications may be sent to your authorized HP Channel Partner for on-site service, if

configured and available in your country. The software is available in two variants:

• HP Insight Remote Support Standard: This software supports server and storage devices and is

optimized for environments with 1–50 servers. Ideal for customers who can benefit from proactive

notification but do not need proactive service delivery and integration with a management platform.

• HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring and

proactive service support for nearly all HP servers, storage, network, and SAN environments, plus

selected non-HP servers that have a support obligation with HP. It is integrated with HP Systems Insight

Manager. A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight

Remote Support Advanced.

Details for both versions are available on the HP website (http://www.hp.com/go/insightremotesupport).

To download the software, go to Software Depot (http://www.software.hp.com).

Select Insight Remote Support from the menu on the right.

Keeping the system current

Drivers

IMPORTANT: Always perform a backup before installing or updating device drivers.

The server blade includes new hardware that may not have driver support on all OS installation media.

If you are installing a SmartStart-supported OS, use the SmartStart software (on page 55) and its Assisted

Path feature to install the OS and latest driver support.

If you are installing drivers from the SmartStart CD, be sure that you are using the latest SmartStart version

that your server blade supports. To verify that your server blade is using the latest supported version, see the

HP website (http://www.hp.com/support). For more information, see the documentation provided with the

SmartStart CD.

If you do not use the SmartStart CD to install an OS, drivers for some of the new hardware are required.

These drivers, as well as other option drivers, ROM images, and value-add software can be downloaded

from the HP website (http://www.hp.com/support).

To directly locate the OS drivers for a particular server blade, enter the following web address into the

browser:

http://www.hp.com/support/<servername>

In place of <servername>, enter the server name.

For example:

http://www.hp.com/support/dl360g6 (http://www.hp.com/support/dl360g6)

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Hp BL460C G7 User Manual Page 62