Hp ProLiant ML370 G6 Server User Manual Page 1

HP ProLiant DL/ML370 G6 Server User Guide Abstract This document is for the person who installs, administers, and troubleshoots servers and storage

Component identification 10 Systems Insight Display LED and color Health LED System power LED Status Processor (amber) Red Amber One or mor

Hardware options installation 100 • HP is not liable for blocked data access caused by improper TPM use. For operating instructions, see the encryp

Hardware options installation 101 11. Install the TPM security rivet by pressing the rivet firmly into the system board. 12. Install the fan cage.

Hardware options installation 102 3. From the Server Security Menu, select Trusted Platform Module. 4. From the Trusted Platform Module Menu, selec

Cabling 103 Cabling Storage device cabling guidelines CAUTION: To prevent damage to the equipment, be sure that the server is powered down, all

Cabling 104 Item Description 3 SAS connector B 4 DVD-ROM drive 5 Hard drive cage 1, SAS connector 2 6 Hard drive cage 1, SAS connector 1 SAS hard

Cabling 105 Two-bay LFF drive cage cabling • Two-bay LFF drive cage cabling to an optional six-bay LFF backplane Item Description 1 Drive cag

Cabling 106 Six-bay LFF backplane cabling • Drive cage bay 1 • Drive cage bay 2

Cabling 107 Eight-bay SFF drive cage cabling • Drive cage bay 1 • Drive cage bay 2

Cabling 108 • Drive cage bay 3 SAS expander cabling The colors are shown for illustration purposes only. Item Description 1 SAS expander ca

Cabling 109 Item Description 2 SAS expander card, connectors E and F 3 SAS expander card, connectors G and H 4 SAS expander card, connectors A and

Component identification 11 Rear panel components Item Description 1 Mouse connector 2 Keyboard connector 3 Serial connector 4 iLO 2 connecto

Cabling 110 DVD-ROM drive cabling Slimline optical drive cabling

Cabling 111 Power cabling Server power cabling (basic configuration) Item Description 1 Power supply backplane connector 2 24-pin power connec

Cabling 112 Server power cabling (maximum configuration) The colors are shown for illustration purposes only. Item Description 1 Video card, sl

Cabling 113 Hard drive cage power cabling Item Description 1 24-pin power connector 2 Power supply backplane connector 3 Hard drive bay 1 (must u

Cabling 114 Front panel cabling Item Description 1 Front USB connector 2 Front video connector 3 Systems Insight Display connector 4 Front panel

Cabling 115 BBWC battery pack and FBWC capacitor pack cabling

Software and configuration utilities 116 Software and configuration utilities Configuration tools SmartStart software SmartStart is a collection of

Software and configuration utilities 117 • Displaying system information • Selecting the primary boot controller • Configuring memory options •

Software and configuration utilities 118 For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the

Software and configuration utilities 119 3. Select System Options. 4. Select Advanced Memory Protection. 5. Select Mirrored Memory with Advanced E

Component identification 12 Rear panel LEDs Item Description Status 1 UID LED Blue = Activated Flashing blue = System is being managed remotely

Software and configuration utilities 120 • Provides different operating modes, enabling faster configuration or greater control over the configurat

Software and configuration utilities 121 6. Enter the serial number and press the Enter key. 7. Select Product ID. The following warning appears: W

Software and configuration utilities 122 The iLO 2 subsystem provides secure remote access from any authorized network client. The enhancements to i

Software and configuration utilities 123 USB support HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provi

Software and configuration utilities 124 Integrated Management Log The IML records hundreds of events and stores them in an easy-to-view form. The I

Software and configuration utilities 125 Keeping the system current Drivers IMPORTANT: Always perform a backup before installing or updating dev

Software and configuration utilities 126 Operating System Version Support For information about specific versions of a supported operating system, r

Software and configuration utilities 127 Change control and proactive notification HP offers Change Control and Proactive Notification to notify cus

Troubleshooting 128 Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common

Troubleshooting 129 Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditio

Component identification 13 System board components Item Description 1 SD card slot 2 Power backplane connector 3 Processor 1 DIMM slots 4 Power

Troubleshooting 130 WARNING: To reduce the risk of electric shock or damage to the equipment: • Do not disable the power cord grounding plug. The

Troubleshooting 131 2. Record any error messages displayed by the system. 3. Remove all diskettes, CD-ROMs, DVD-ROMs, and USB drive keys. 4. Power

Troubleshooting 132 When requested to break the server down to the minimum configuration, uninstall the following components, if installed: • All a

Troubleshooting 133 Service notifications To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Selec

Troubleshooting 134 General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure

Troubleshooting 135 Item See 5 "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Do

Troubleshooting 136 Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber.

Troubleshooting 137 • The external health LED is red or amber. • The internal health LED is red or amber. NOTE: For the location of server LE

Troubleshooting 138

Troubleshooting 139 POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system at

Component identification 14 Item Description 26 Slot 10 PCIe2 x8 (8, 4, 2, 1) 27 Internal USB connector 28 Processor socket 2 29 Processor 2 DIMM s

Troubleshooting 140 Item See 13 • "Server information you need" in the HP ProLiant Servers Troubleshooting Guide located on the Document

Troubleshooting 141 OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot Sma

Troubleshooting 142 Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents • Se

Troubleshooting 143 Possible causes: • Improperly seated or faulty internal or external component • Unsupported component installed • Redundancy

Troubleshooting 144 POST error messages and beep codes For a complete listing of error messages, refer to the "POST error messages" in t

Troubleshooting 145 WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before r

Battery replacement 146 Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the ba

Battery replacement 147 For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service p

Regulatory compliance notices 148 Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory complianc

Regulatory compliance notices 149 radio communications. However, there is no guarantee that interference will not occur in a particular installation

Component identification 15 Position Description Function S2 Configuration lock Off = System configuration can be changed. On = System configurati

Regulatory compliance notices 150 This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

Regulatory compliance notices 151 This symbol on the product or on its packaging indicates that this product must not be disposed of with your othe

Regulatory compliance notices 152 Class B equipment Chinese notice Class A equipment Vietnam compliance marking notice This marking is for appli

Regulatory compliance notices 153 WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline batte

Electrostatic discharge 154 Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions y

Specifications 155 Specifications Environmental specifications Specification Value Temperature range* Operating 10°C to 35°C (50°F to 95°F) Sh

Specifications 156 • HP ProLiant 1200 W Power Supply Specification Value Input requirements Rated input voltage 100 to 120 VAC, 200 to 240 VAC R

Specifications 157 Rated input current 5.5 A at 100 VAC 2.6 A at 200 VAC Rated input power 526 W at 100V AC input 505 W at 200V AC input BTUs per ho

Technical support 158 Technical support Before you contact HP Be sure to have the following information available before you call HP: • Technical s

Technical support 159 • Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, howe

Component identification 16 SAS and SATA device numbers With optional hard drive cages installed, the server supports up to 24 SFF hard drives or

Technical support 160 Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzion

Technical support 161 CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte Standort

Technical support 162 Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedo

Technical support 163 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente

Technical support 164

Technical support 165

Acronyms and abbreviations 166 Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility AMP Advanced Memory Protection ASR A

Acronyms and abbreviations 167 IML Integrated Management Log NMI non-maskable interrupt NVRAM non-volatile memory ORCA Option ROM Configuration f

Acronyms and abbreviations 168 TMRA recommended ambient operating temperature UDIMM Unregistered Dual In-Line Memory Module UID unit identificatio

Index 169 A access panel 25 acoustics statement for Germany 153 ACU (Array Configuration Utility) 119 Advanced ECC memory 49, 50, 118, 119 a

Component identification 17 SAS and SATA hard drive LEDs Item Description Status 1 Fault/UID LED Amber = Drive failure Flashing amber = Fault

Index 170 F fan cage 29 fans 18, 26, 53 FBWC cabling 115 FBWC capacitor pack 27, 115 FBWC module 20, 86 FCC (Federal Communications Commis

Index 171 N NIC connectors 11 NMI switch 15 O online spare memory 49, 51, 118 operating system crash 15 operating systems 40, 126 optical

Index 172 system configuration settings 40, 116 system maintenance switch 13, 14, 15 system power LED 8, 19 Systems Insight Display 7, 9 Sys

Component identification 18 Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation Flashing regularly (1 Hz) Off Do not remove the dr

Component identification 19 Battery pack LEDs Item ID Color Description 1 Green System Power LED. This LED glows steadily when the system is

© Copyright 2009, 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warr

Component identification 20 LED3 pattern LED4 pattern Interpretation — One blink per second The battery pack is below the minimum charge level and

Component identification 21 Green LED Amber LED Interpretation Flashing (2 Hz) Alternating with amber LED Flashing (2 Hz) Alternating with green L

Operations 22 Operations Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: To reduc

Operations 23 Use the key provided with the server to unlock the bezel with a counterclockwise turn. If necessary, remove the tower bezel.

Operations 24 The middle panel can be removed to access the Systems Insight Display and I/O bezel. The top panel can be removed to access the remov

Operations 25 2. After performing the installation or maintenance procedure, slide the server into the rack by pressing the server rail-release

Operations 26 o Extend the server from the rack (on page 24). 2. Open the locking latch, slide the access panel to the rear of the chassis, and rem

Operations 27 IMPORTANT: When installing or replacing server components, one or more fans might need to be removed. To prevent an orderly or immed

Operations 28 o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 22). o Extend the server from the rac

Operations 29 6. Remove the air baffle. Remove the fan cage IMPORTANT: When installing or replacing server components, one or more fans might

Contents 3 Contents Component identification ...

Operations 30 7. Remove the fan cage. Remove the media bay blank 1. Power down the server (on page 22). 2. Do one of the following: o Open or r

Operations 31 Remove the DVD-ROM drive 1. Power down the server (on page 22). 2. Do one of the following: o Open or remove the tower bezel, as ne

Operations 32 3. Remove the hard drive cage blank.

Setup 33 Setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and

Setup 34 Optimum environment When installing the server, select a location that meets the environmental standards described in this section. Space

Setup 35 Temperature requirements To ensure continued safe and reliable equipment operation, install or position the system in a well-ventilated, cl

Setup 36 Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a

Setup 37 CAUTION: Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply (UPS). Thi

Setup 38 Installing hardware options Install any hardware options before initializing the server. For options installation information, refer to the

Setup 39 6. Push the tab into place to secure the power cord. 7. Connect the power cord to the AC power source. WARNING: To reduce the risk of

Contents 4 Installing hardware options ...

Setup 40 WARNING: This server is very heavy. To reduce the risk of personal injury or damage to the equipment: • Observe local occupational healt

Hardware options installation 41 Hardware options installation Introduction If more than one option is being installed, read the installation instru

Hardware options installation 42 7. Open the processor locking lever and the processor socket retaining bracket. Do not remove the processor socket

Hardware options installation 43 9. Align the processor installation tool with the socket, and then install the processor. THE PINS ON THE SYSTEM BO

Hardware options installation 44 10. Press the tabs on the processor installation tool to separate it from the processor, and then remove the tool.

Hardware options installation 45 12. Open the heatsink retaining latches. 13. Remove the protective cover from the heatsink. CAUTION: To prev

Hardware options installation 46 14. Install the heatsink, and then close the heatsink retaining latches. 15. Install the air baffle. 16. If remo

Hardware options installation 47 Memory subsystem architecture The memory subsystem in this server is divided into channels. Each processor supports

Hardware options installation 48 The memory subsystem may be populated with either RDIMMs or UDIMMs, but mixing the two types is not supported. To d

Hardware options installation 49 For the latest memory configuration information, see the QuickSpecs on the HP website (http://www.hp.com). RDIMM m

Contents 5 Data cabling ...

Hardware options installation 50 General DIMM slot population guidelines Observe the following guidelines for all AMP modes: • Populate DIMM slots

Hardware options installation 51 • Always install DIMMs in channels 1 and 2 for each installed processor. • Do not install DIMMs in channel 3 for

Hardware options installation 52 • Observe the general DIMM slot population guidelines (on page 50). • DIMM configuration on each channel of a pro

Hardware options installation 53 For more information about LEDs and troubleshooting failed DIMMs, see "Systems Insight Display LED combination

Hardware options installation 54 8. Remove the fan blanks from bay 1 and bay 3. Retain the blanks for future use. 9. Install the redundant fans.

Hardware options installation 55 Redundant hot-plug power supply option The server supports a second hot-plug power supply to provide redundant powe

Hardware options installation 56 Installing a redundant hot-plug power supply To install the component: 1. Remove the power supply blank. 2. Inst

Hardware options installation 57 4. Use the power cord management clip to secure the cord and form a service loop. 5. Connect the power cord to th

Hardware options installation 58 2. Prepare the hard drive. 3. Install the hard drive. 4. Determine the status of the hard drive from the hot-pl

Hardware options installation 59 3. Remove the hard drive. Eight-bay SFF drive cage option Install the optional eight-bay SFF drive cage in drive

Contents 6 Server power-on problems flowchart ... 136 POS

Hardware options installation 60 Save the screws. 10. Using the screws, install the eight-bay SFF drive cage. 11. Connect the SAS cables to an o

Hardware options installation 61 12. Route and connect the drive cage bay 2 power cable (BP2) and the SAS cables to the drive cage backplane. 13.

Hardware options installation 62 5. If installed, remove the BBWC battery pack or the FBWC capacitor pack (on page 27). 6. Remove the air baffle (o

Hardware options installation 63 12. Install the drive cage. 13. Using a T-15 Torx screwdriver, install the locking brackets. 14. Connect the SA

Hardware options installation 64 15. Route and connect the drive cage bay 3 power cable (BP3) and the SAS cables to the drive cage backplane. 16.

Hardware options installation 65 Installing the six-bay LFF backplane (bay 1) To install the component: 1. Power down the server (on page 22). 2.

Hardware options installation 66 11. Using a T-15 Torx screwdriver, install the six-bay LFF backplane. 12. Connect the power cable.

Hardware options installation 67 13. Route and connect the SAS cables. 14. Install the fan cage. 15. Install the air baffle. 16. Install fan 5.

Hardware options installation 68 7. Remove the fan cage (on page 29). 8. Remove the hard drive cage blank (on page 31). 9. Using a T-15 Torx screw

Hardware options installation 69 12. Route and connect the SAS cables. 13. Install the fan cage. 14. Install the air baffle. 15. Install fan 5.

Component identification 7 Component identification Front panel components Item Description 1 USB connectors (2) 2 Drive cage blank 3 SAS/SATA d

Hardware options installation 70 4. Remove fan 5 (on page 26). 5. If installed, remove the BBWC battery pack or the FBWC capacitor pack (on page 27

Hardware options installation 71 13. Connect the drive cage bay 3 power cable (BP3) to the two-bay LFF drive cage backplane. 14. Connect the two-b

Hardware options installation 72 d. Connect the LED cable to the two-bay LFF drive cage backplane and to the six-bay LFF backplane. e. Proceed to

Hardware options installation 73 21. Install the access panel. 22. Do one of the following: o Close or install the tower bezel, as needed. o Slid

Hardware options installation 74 10. Slide the media device part of the way into the bay. 11. Connect the server data and power cables to the rear

Hardware options installation 75 10. Using a T-15 Torx screwdriver, remove the screws from the blank and install them on the device. 11. Slide the

Hardware options installation 76 20. Power up the server (on page 22, "Powering up and configuring the server" on page 40). Slimline opti

Hardware options installation 77 9. Slide the optical drive into the drive bay. 10. Route and connect the cables: a. Connect the power and data c

Hardware options installation 78 17. Power up the server (on page 22, "Powering up and configuring the server" on page 40). Expansion boa

Hardware options installation 79 8. Remove the expansion slot cover. 9. Install the expansion board. 10. Close the expansion slot retainer. 11.

Component identification 8 Front panel LEDs and buttons Item Description Status 1 Power On/Standby button and system power LED Green = Normal

Hardware options installation 80 18. Power up the server (on page 22, "Powering up and configuring the server" on page 40). HP NC524SFP D

Hardware options installation 81 10. Remove the HP NC375i adapter from expansion slot 10. 11. Install the HP NC524SFP module on the HP NC375i adap

Hardware options installation 82 12. Install the mini-DIMM on the expansion board. 13. Install the HP NC375i adapter in expansion slot 10. 14. C

Hardware options installation 83 15. Secure the 10G NIC connectors to the chassis with the retaining screw. 16. Install the RJ-45 plugs on the bot

Hardware options installation 84 Storage controller option IMPORTANT: For additional installation and configuration information, refer to the do

Hardware options installation 85 CAUTION: Do not use this controller with cache modules designed for other controller models, because the controll

Hardware options installation 86 6. Install the cache module. 7. Install the access panel. 8. Do one of the following: o Close or install the to

Hardware options installation 87 8. Install the battery pack or the capacitor pack, and then connect the cable to the connector on the top of the ca

Hardware options installation 88 The plastic bracket ships with the expander card. For more information, see the documentation that ships with the o

Hardware options installation 89 12. If removed, install the BBWC battery pack or the FBWC capacitor pack ("Installing the BBWC battery pack or

Component identification 9 Systems Insight Display LEDs The HP Systems Insight Display LEDs represent the system board layout. Item Description

Hardware options installation 90 3. Remove the feet. 4. Remove the tower bezel ("Open or remove the tower bezel" on page 22). 5. Remove

Hardware options installation 91 17. Extend the Systems Insight Display from the chassis. For the remaining steps, the Systems Insight Display is n

Hardware options installation 92 o Rear (1) o Front (2) 19. Remove the chassis from the tower side panels:

Hardware options installation 93 a. Disengage the chassis from the tower side panels by pushing the bottom side panel back and by pulling the chassi

Hardware options installation 94 20. With the T-10 Torx screwdriver, remove the tower bezel bracket. 21. Extend the I/O bezel from the chassis. 2

Hardware options installation 95 The I/O bezel is not shown for clarity. 23. Remove the front video connector cable blank from the I/O bezel.

Hardware options installation 96 24. Using a 3/16-in nut driver and the screwlocks, install the front video connector cable. 25. Route the front v

Hardware options installation 97 26. Install the I/O bezel. 27. Route and connect the front video connector cable to the front video connector on

Hardware options installation 98 29. Route the Systems Insight Display cable into the rack slot. 30. Connect the Systems Insight Display cable to

Hardware options installation 99 IMPORTANT: For the system to operate properly in a rack configuration, be sure to change the setting on the syste