Hp ProLiant DL380 G5 Server User Manual Page 91
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4. Click OK. When prompted to restart the Management Agents, click Yes.
Insight Manager cannot manage a system
If the Microsoft
®
SNMP service was installed after installing the Management Agents for Servers, run Install from the
Management CD, and select Express to automatically update the Management Agents.
Cannot delete the CPQMGMT.CPL file when uninstalling or upgrading
When running Windows
®
2000, close the Control Panel before deleting the CPQMGMT.CPL file.
Insight Manager issues
Device not manageable
A black indicator appears for the device on the device list.
1. Verify that the TCP/IP and SNMP services are installed and running under Windows. Check the Services
Control Panel application for status.
2. Verify that Management Agents for Servers are installed and running under Windows. Check the Services
Control Panel application for Insight Agents.
3. Verify that the device community string matches the community string specified in Insight Manager. The device
community string is located in the Networks Control Panel application under Configure SNMP Service. The
Insight Manager community string is set in the Device Setup window from the management console (select
Device Setup from the Task List window). For more information, see “Setting Up SNMP Community Strings” in
the HP Insight Manager User Guide.
NOTE: Community strings are case-sensitive.
4. Verify that network communications with Insight Manager are operational. Invoke the Windows ping command
from an MS-DOS prompt.
5. If the SNMP service was installed after the Management Agents for Servers software, then rerun the Server
Agents setup program. Always install the agent software after the SNMP service.
A majority of buttons for the device are disabled
The System Information Agent is not loaded.
Open the Server Agents Control Panel by double-clicking the icon in the Windows
®
Control Panel. Verify that the
System Information Agent is located under the Active Agents.
Missing NIC information
Management Agents for Servers for Windows
®
provides full information on NICs if three conditions are met:
• The interface must be bound to the TCP/IP protocol stack. Verify the NIC bindings by entering the Bindings
section of the Network Control Panel application.
• The interface cannot be bound to an intermediate driver (“virtual NIC”) unless the intermediate driver is
specifically supported by the HP NIC Agents. Examples of supported intermediate drivers are HP Network Fault-
Tolerant drivers.
• To include all of the interface statistics, the NIC driver must support the optional NDIS Object IDs (OIDs) for
management information. All HP controllers support these OIDs. For other controllers, contact your hardware
vendor.
Missing drive array physical drive information
The HP Drive Array device driver can provide full information on HP Drive Arrays only when the drives are properly
initialized. All drives currently shipped with HP systems were initialized in the factory. However, if a drive was
replaced because of a hardware failure, or the computer was purchased before this service was provided, these
drives might not be initialized. To initialize the drives, perform the following steps:
1. Shut down Windows
®
from the Start menu by selecting Shutdown>Restart.
2. Run HP Diagnostics. If HP Diagnostics is not installed on the hard drive, create an HP diagnostics diskette using
Diskette Builder. Insert the HP Diagnostics diskette into the diskette drive of the monitored system, or run
Diagnostics from the hard drive.
3. Restart the system.
4. At the Main Program menu, select Test Computer.
5. At the next display screen, select View Device List.
Appendix A Troubleshooting 91
- HP Insight Management Agents 1
- Contents 3
- Contents 4 4
- Browser requirements 5
- Obtaining JVM from Microsoft 6
- Obtaining JVM from Sun 6
- Introduction 8
- Overview 8
- Logging in 9
- System Management Homepage 10
- Header frame 11
- Body frame 13
- Home tab 13
- Settings tab 15
- SNMP Webagent 16
- Security 17
- User Preferences 18
- UI Properties 18
- Tasks Tab 19
- Logs tab 19
- Webapps tab 19
- Support tab 20
- Help tab 20
- 2 Agent information 21
- System Agent 22
- Sub system Classification 23
- Cooling and temperature 24
- Agent information 25 25
- Agent information 26 26
- Memory Summary 27
- Memory Details 27
- Processors 28
- PCI Devices 28
- Management Processor 29
- Battery 30
- Modem/COM Port Settings 30
- Operating System 31
- Logical Disk Space 32
- Server 33
- Agent information 34 34
- Network 35
- Processes 35
- Processor Utilization 36
- Agent information 37 37
- Agent information 38 38
- Agent information 39 39
- Identify Drives 40
- Physical Drive Information 41
- Agent information 42 42
- Logical Drive Information 43
- Predictive Indicators 44
- Problem Indicators 44
- Failure Indicators 45
- Statistics 46
- Agent information 48 48
- Identify Drive 49
- Associated Tape Drives 50
- Tape Drive Information 50
- Agent information 51 51
- Storage Systems 52
- Agent information 53 53
- IDE controllers 54
- IDE controller information 54
- IDE ATAPI devices 54
- IDE ATA disk drives 54
- Logical drives 55
- IDE ATA logical drives 55
- Physical drives 56
- Spare drives 56
- SCSI controllers 56
- Controller information 56
- SCSI device information 57
- Tape library 58
- Tape devices 59
- CD storage system 60
- CD Library Information 60
- CD-ROM drive information 61
- SCSI physical drives 62
- Drive indicators 63
- Drive statistics 64
- SCSI logical drives 65
- SCSI bus information 66
- System Configuration 67
- System Board 68
- Advanced Memory Protection 69
- Agent information 70 70
- ROM Microcode Patches 71
- General I/O Devices 71
- System Resources 72
- System Summery 72
- Enclosure Information 73
- Agent information 74 74
- Agent information 75 75
- Critical Error Log 76
- Agent information 77 77
- Correctable errors 78
- Power-On Messages 78
- Integrated Management Log 78
- Operating system overview 79
- Summary page 79
- File System page 80
- User Information page 80
- Connection page 81
- Loaded NLMs page 81
- Server Parameter page 82
- Physical Partition page 82
- Adapter Information page 83
- Mass storage RAID Array 84
- Mass Storage Physical 84
- Mass Storage controller 85
- Mass Storage Summary 85
- Environment Monitoring Unit 85
- External Expansion Cabinet 86
- Telephone numbers 87
- Appendix A Troubleshooting 88
- SNMP community string issues 90
- issues 90
- Insight Manager issues 91
- Other problems 93
- Glossary 95
- Glossary 96 96
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