Hp Integrated Lights-Out User Manual download pdf (Page 192)

Troubleshooting iLO 2 192

The default DNS name appears on the network settings tag and can be used to locate iLO 2 without

knowing the assigned IP address.

If a direct connection to a PC is used, then a static IP address must be used because there is no DHCP

server on the link.

Within the iLO 2 RBSU, you may press the F1 key inside the DNS/DHCP page for advanced options to

view the status of iLO 2 DHCP requests.

JVM support

To ensure that the iLO 2 Remote Console applet and Virtual Media applet operate as expected, install

Java Runtime Environment, Standard Edition 1.4.2_13. To locate a link to the latest supported version of

JRE, from the iLO 2 browser interface, select Remote Console>Settings>Java.

The iLO 2 Remote Console, Remote Serial Console, and Virtual Media applets require that JVM be

installed on the client server. If the Remote Console and Virtual Media applets are accessed using a

version of Java™ Runtime Environment Standard Edition that is later than 1.4.2_13, the applets can

function incorrectly. If you are using another JVM version, you might experience the following:

• If the Remote Console applet is opened with Java™ Runtime Environment Version 1.5.x or 1.6.x, you

might experience the following:

o The message Automation server cannot create object appears. If you click OK, the message

disappears and the applet functions normally.

o The TAB key does not function properly. The TAB key moves around the various portions of the

Remote Console applet window, instead of moving inside the applet itself.

• If the Virtual Media applet is opened with Java™ Runtime Environment Version 1.5.x or Version

1.6.x, you might experience the following:

o When you click the Create Disk Image button, another window appears. The window might

appear with the Create and Cancel buttons missing, or appear as only text. If the window is

closed and reopened, the buttons eventually appear correctly.

o When you select an image file in the applet, a file select window appears. After you select a file,

the window closes and returns to the regular applet window. However, the image file area is not

updated, and the applet appears unresponsive. To update the original Virtual Media applet

window and enable it to retain focus in the system, click a separate window. The applet appears

unresponsive until the Virtual Media applet window is closed and reopened.

Use the following information when attempting to resolve login issues:

• Try the default login, which is located on the network settings tag.

• If you forget your password, an administrator with the Administer User Accounts privilege can reset

it.

• If an administrator forgets his or her password, the administrator must use the Security Override

Switch or establish an administrator account and password using HPONCFG.

• Check for standard problems, such as:

o Is the password complying with password restrictions? For example, are there case-sensitive

characters in the password?

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Hp Integrated Lights-Out User Manual Page 192