HP ew2500 Installation Manual download pdf (Page 36)

5 Troubleshooting

This section provides basic troubleshooting information.

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Reset the print server to factory defaults (“cold reset”)

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Interpret the status lights

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Unable to communicate with the print server (wireless)

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My configured channel does not match the configuration page

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Improve reception and performance

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Firmware download failure

To troubleshoot your HP Jetdirect print server, you may need the following items:

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An HP Jetdirect Configuration Page

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A Printer Configuration or Diagnostic Page

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Documentation that came with your printer

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The diagnostics tools and utilities provided with your network software (for example, TCP/IP

utilities, or network printer management applications such as HP Web Jetadmin)

NOTE: Frequently asked questions about installing and configuring the HP Jetdirect print server can

be found by searching for your HP Jetdirect product at:

www.hp.com/support/net_printing.

Reset the print server to factory defaults (“cold reset”)

Once you have configured the HP Jetdirect print server, your settings are saved in memory even over

power cycles.

If you lose communications with the HP Jetdirect print server, or it fails to operate properly, you might

need to reset the print server to its factory-default configuration. This is called a cold reset.

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HP ew2500 Installation Manual Page 36