Hp Designjet T3500 Production eMFP User Manual

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Summary of Contents

Page 1 - User’s Guide

Designjet T3500 Production eMFPUser’s Guide

Page 2

Embedded Web Server ...

Page 3 - Table of contents

Scan to file1. Load the sheet with the printed side facing upwards (you can also load the sheet before step 1, if you prefer). Align the center of the

Page 4

NOTE: The use of USB flash drives with your printer may be disabled in the Embedded Web Server (Setup > Security > Disable USB drives).●In a net

Page 5

NOTE: If you change the settings in this way, the changed settings apply to the current job but are not saved permanently. You can change the default

Page 6

10 CopyingBefore starting to copy, see Paper types suitable for scanning on page 89.1. Load the sheet with the printed side facing upwards (you can al

Page 7

●Size allows you to resize the print in two different ways: to a percentage of its original size, or to fit a particular paper size. The default is 10

Page 8

8. While the scanned image is being printed, you can perform some other operation: you don't need to wait for the end of the print.9. After print

Page 9

11 Job queue management●The job queue in the front panel●The job queue in the Embedded Web Server or HP Utility96 Chapter 11 Job queue management EN

Page 10

The job queue in the front panelTo see the job queue on the front panel, press on the home screen. You can choose Print & Copy Jobs or Scan Jobs

Page 11 - 1 Introduction

Prioritize a job in the queueYou can select a job in the queue and make it the next one to be printed. After selecting the job, press Move to front.If

Page 12 - Safety precautions

Retrieve a job with PINPIN printing functionality allows you to print personal or private jobs from the front panel after introducing a 4 digit PIN. S

Page 13 - Using this guide

1 Introduction●Safety precautions●HP Start-Up Kit●Using this guide●Printer models●The printer’s main features●The printer’s main components●The front

Page 14 - Printer models

●Delete: Deletes selected jobs from the job queue. You are asked to confirm before the job is deleted.NOTE: The Delete operation can be disabled by an

Page 15 - The printer’s main features

If nesting is turned on, the prioritized job may still be nested with others. If you really want this job to be printed next, and not nested with othe

Page 16 - The printer’s main components

NOTE: If the printer hangs up while printing a job, and the queue facility is turned on, the partially printed job will appear in the queue as on hold

Page 17 - Rear view

12 Color management●Introduction●How colors are represented●A summary of the color management process●Color calibration●Color management from printer

Page 18 - The front panel

IntroductionYour printer has been engineered with advanced hardware and software features to ensure predictable and dependable results.●Color calibrat

Page 19

You can check the color calibration status of the currently loaded paper from the front panel at any time: press , then Image-quality maintenance >

Page 20

3. The chart is scanned and measured.4. From the measurements, the printer calculates the necessary correction factors to apply for consistent color p

Page 21 - Printer software

Printer emulationIf you want to print a particular job and to see approximately the same colors that you would get from printing the same job on a dif

Page 22 - Turn the printer on and off

You can then make adjustments using a lightness slider and three color sliders.●The lightness slider simply makes the whole print lighter or darker.●T

Page 23 - The printer’s internal prints

●The lightness slider simply makes the whole print lighter or darker. This slider is available in the same window as the other grayscale controls.●The

Page 24 - 2 Installing the software

Safety precautionsFollow at all times the precautions and warnings below to use the printer safely. Do not carry out any operations or procedures othe

Page 25 - Using IPSec

●In the Windows PostScript driver dialog: go to the Color tab and select HP Professional PANTONE Emulation.●In the Mac OS X PostScript Print dialog: g

Page 26

●U.S. Sheetfed Coated 2 uses specifications designed to produce quality separations using U.S. inks under the following printing conditions: 350% tota

Page 27

●ColorMatch RGB emulates the native color space of Radius Pressview monitors. This space provides a smaller gamut alternative to Adobe RGB (1998) for

Page 28 - 3 Setting up the printer

guarantee that any particular color will be printed accurately. It maps the white of the input space to the white of the paper on which you are printi

Page 29

Color management and the scannerThe files obtained from your scanner (TIFF, JPEG, PDF) contain an embedded ICC profile corresponding to the type of pa

Page 30 - Configure firmware updates

13 Practical printing examples●Print from Adobe Acrobat●Print from Autodesk AutoCAD●Print from Adobe Photoshop●Print and scale from Microsoft OfficeEN

Page 31

Print from Adobe Acrobat1. In the Acrobat window, move the mouse cursor to the bottom left corner of the document pane until the document size appears

Page 32

2. Select File > Print .3. Press the Properties button and then select the Paper/Quality tab.NOTE: You can print with the pin printing screen. See

Page 33

4. Choose whatever Document Size and Print Quality you want to use. If you want to define a new custom paper size, press the Custom button.5. Select t

Page 34

6. Click OK, and check that the print preview in the Print dialog box seems correct.ENWW Print from Adobe Acrobat 119

Page 35

●During a power failure●The power cord or plug is damaged●The printer has been dropped●The printer is not operating normallyHP Start-Up KitThe HP Star

Page 36

Print from Autodesk AutoCAD1. The AutoCAD window can show a model or layout. Normally a layout is printed rather than the model.2. Click the Plot icon

Page 37 - Paper suitability options

4. Press the Properties button.5. Select the Device and Document Settings tab, and press the Custom Properties button.ENWW Print from Autodesk AutoCAD

Page 38 - Turn nesting on and off

6. In the Paper/Quality tab, select the paper type that you intend to use, and the print quality (your own choice between high speed and high quality)

Page 39

8. If you intend to print on roll paper, you must decide where the printer should cut the paper. In the Layout/Output tab, check or uncheck the Disabl

Page 40 - Turn alerts on and off

Print from Adobe Photoshop1. In Photoshop CS5, select File > Print, then select your printer and press Print Settings.2. Choose from the available

Page 41 - Control access to the printer

3. You may wish to change the default paper source, paper type, and print quality.4. In the Color tab, the default color management option is Printer

Page 42 - Require account ID

Print and scale from Microsoft OfficeThis section demonstrates how to print and scale from Microsoft Office 2010.Using PowerPoint1. Select the File ta

Page 43

2. Select Printer Properties > Layout/Output > Fit to scale the document to a particular size.3. Select the Paper/Quality tab, then select Paper

Page 44 - 4 Network configuration

4. Select Margins/Layout, then select Clip contents by margins to keep the size.128 Chapter 13 Practical printing examples ENWW

Page 45 - Verify correct operation

Using Word▲Select the File tab, then Print, and select the name of your printer.ENWW Print and scale from Microsoft Office 129

Page 46 - UNIX or Linux systems

●Troubleshooting paper issues on page 179●Troubleshooting print-quality issues on page 190●Troubleshooting ink cartridge and printhead issues on page

Page 47 - Troubleshooting

Using Project1. Select File > Page Setup > Print.2. Select your printer's name, then Close.3. Select Page Setup, and choose the Paper Size

Page 48 - Reset network parameters

4. Select Options to go to the printer driver. The default options in the Paper/Quality tab are probably suitable: Paper source: Use printer settings

Page 49 - Front-panel menu items

Using Excel1. Select the Page Layout tab, then Size, and choose the paper size you want.2. Select the File tab, then Print, and select the name of you

Page 50

3. Select Printer Properties to go to the printer driver. In the Paper/Quality tab, select Paper source, Paper Type and Print Quality.4. Select Layout

Page 51

Using OneNote1. Select the File tab, then Print, and select the name of your printer.134 Chapter 13 Practical printing examples ENWW

Page 52

2. Select Preferences to go to the printer driver. In the Paper/Quality tab, select Paper source, Paper Type and Print Quality.ENWW Print and scale fr

Page 53 - Embedded services

Using Access1. Select the File tab, then Print, and select the name of your printer.136 Chapter 13 Practical printing examples ENWW

Page 54 - Supported network protocols

2. Select Preferences to go to the printer driver. In the Paper/Quality tab, select Paper source, Paper Type and Print Quality.ENWW Print and scale fr

Page 55 - 5 Personalizing the printer

Using Publisher▲Select the File tab, then Print, and select the name of your printer.138 Chapter 13 Practical printing examples ENWW

Page 56 - Access the HP Utility

14 Retrieving printer usage information●Get printer usage and accounting information●Getting Usage Information●Getting detailed job accounting informa

Page 57 - Change the auto-off setting

The printer’s main featuresYour multifunction printer is a color inkjet printer designed for printing high-quality images on paper up to 914 mm (36 in

Page 58 - Configure network settings

Get printer usage and accounting informationThere are two types of information you can get related to printer usage:●Accumulated usage information: in

Page 59

From the HP Utility1. Access the HP Utility, see Access the HP Utility on page 46.2. In the HP Designjet Utility for Windows, go to the Admin tab and

Page 60 - Manage printer security

Getting detailed job accounting informationThere are two ways to check usage statistics for a particular job.Accounting information with the HP Utilit

Page 61 - 6 Paper handling

13. Set Send accounting files to Enabled.14. Set Send accounting files to the email address (or addresses) to which you want the accounting informatio

Page 62

15 Handling ink cartridges and printhead●About the ink cartridges●Check the ink cartridges status●Remove an ink cartridge●Insert an ink cartridge●Safe

Page 63 - Load a roll onto the spindle

About the ink cartridgesInk cartridges store the ink and are connected to the printhead, which distributes the ink on the paper. To purchase additiona

Page 64

2. Open the ink cartridge cover on the left- or right-hand side of the printer.3. Grip the cartridge you wish to remove.4. Pull the cartridge straight

Page 65

Insert an ink cartridge1. Before removing the cartridge from its wrapping, shake it vigorously.2. Unwrap the new ink cartridge, find the label identif

Page 66 - Load a roll into the printer

5. When all cartridges have been inserted, close the cover.6. The front-panel display confirms that all cartridges have been correctly inserted.Althou

Page 67

●Colors●Product name●Product number●Serial number●Status, see Front-panel error messages on page 248●Volume of ink it has used●Warranty statusYou can

Page 68

The printer’s main componentsThe following front and rear views of the printer illustrate the main components.Front view1. Scanner2. Printhead3. Stack

Page 69 - Unload a roll

2. The carriage moves automatically to the left side of the printer.CAUTION: If the carriage is left in the removal position for more than three minut

Page 70 - Load a single sheet

4. Locate the printhead carriage.5. Raise the blue printhead cover.ENWW Remove the printhead 151

Page 71

6. Pull the blue cover back towards you, raising the black piece to which it is attached.7. Leave the black piece approximately vertical.152 Chapter 1

Page 72 - The stacker

8. Grasp the printhead by the blue pieces on each side.9. Lift the printhead out of the carriage.Insert the printheadNOTE: You cannot insert a new pri

Page 73

2. Check that the printhead is correctly aligned with its ink connectors.3. Lower the black piece over the printhead.154 Chapter 15 Handling ink car

Page 74

4. Close the blue cover and make sure that it is properly closed.When the printhead has been inserted correctly and is accepted by the printer, the pr

Page 75 - Paper presets

Storage of anonymous usage informationEach ink cartridge contains a memory chip that assists in the operation of the printer. In addition, this memory

Page 76 - Maintain paper

16 Printer maintenance●Check printer status●Clean the exterior of the printer●Maintain the ink cartridges●Move or store the printer●Update the firmwar

Page 77 - Change the retrieval time

Check printer statusYou can check the current status of the printer in various ways:●If you start the HP Utility and select your printer, you see a pa

Page 78 - Manual cut

1. Turn off the power using the Power key on the front panel.2. Also turn off the power switch at the rear of the printer.3. Disconnect the printer&ap

Page 79 - 7 Working with two rolls

Rear view1. Power switch2. Power socketENWW The printer’s main components 7

Page 80

Manual firmware updatesManual firmware updates can be performed in the following ways:●Using the Embedded Web Server, select the Setup tab and then Ma

Page 81 - 8 Printing

you turn it on, but old temporary files that were already on the hard disk are not erased retroactively. If you want to erase the old files too, see D

Page 82 - Print from a USB flash drive

17 Scanner maintenance●Clean the scanner’s glass plate●Replace the scanner’s glass plate●Calibrate the scanner162 Chapter 17 Scanner maintenance ENW

Page 83

Clean the scanner’s glass plateYou are recommended to clean the scanner's glass plate periodically, depending on how often you use the scanner.1.

Page 84

3. Gently wipe the glass plate and the surrounding area with a lint-free cloth dampened with water and then wrung dry. A suitable cloth is provided wi

Page 85 - Advanced print settings

●Clean the pressure rollers and the feed rollers.ENWW Clean the scanner’s glass plate 165

Page 86 - Select print quality

5. Close the scanner cover and gently push it down to lock it into place.6. Clean the area immediately in front of the scanner, where the scanned shee

Page 87 - Select paper size

2. There is a small lever at the rear left of the scanner. Slide the lever up and open the scanner cover.WARNING! Do not lift the scanner while the sc

Page 88

4. Remove the plastic piece (upper or lower as appropriate), and the plastic tabs next to the glass you intend to remove.168 Chapter 17 Scanner main

Page 89 - Print on loaded paper

5. Slide the glass laterally to remove it.6. Slide the new glass into place.ENWW Replace the scanner’s glass plate 169

Page 90 - Rescale a print

Communication ports1. Gigabit Ethernet port, to connect to a network2. Diagnostic LEDs, to be used by service engineers3. Hi-Speed USB host port, inte

Page 91 - Print a draft

7. Put back the plastic tabs you removed earlier.8. Put back and screw in the plastic piece you removed earlier.170 Chapter 17 Scanner maintenance E

Page 92 - High-quality printing

9. Close the scanner cover and gently push it down to lock it into place.10. Reconnect the printer's power cable, turn on the power switch at the

Page 93 - Print with no margins

Load the maintenance sheet into the scanner face up, centered and with as little skew as possible. Once the calibration is finished, the maintenance s

Page 94 - Use paper economically

18 Supplies and accessories●How to order supplies and accessories●Introduction to the accessoriesENWW 173

Page 95 - Nest jobs to save roll paper

How to order supplies and accessoriesThere are two alternative ways to order supplies or accessories:●Visit http://www.hp.com/go/T3500/accessories on

Page 96 - Use ink economically

Key to availability:●(A) indicates papers available in Asia (excluding Japan)●(C) indicates papers available in China●(E) indicates papers available i

Page 97 - Roll protection

Table 18-3 Roll paper (continued)Paper type g/m² Length Width Part numbersHP Super Heavyweight Plus Matte Paper210 30.5 m (100 ft) 610 mm (24 in) Q66

Page 98 - 88 Chapter 8 Printing ENWW

Table 18-3 Roll paper (continued)Paper type g/m² Length Width Part numbersHP Self-Adhesive MaterialHP Everyday Adhesive Matte Polypropylene, 2 Pack12

Page 99 - 9 Scanning

Introduction to the accessoriesPostScript UpgradeThe PostScript Upgrade enables a T3500 to print PDF and PostScript files. The PostScript upgrade can

Page 100 - Scan to file

19 Troubleshooting paper issues●The paper cannot be loaded successfully●The paper type is not in the list●The printer printed on the wrong paper type●

Page 101

1. A Hi-Speed USB host port, intended for connecting a USB flash drive, which can provide files to be printed or a destination for scanned files. When

Page 102

The paper cannot be loaded successfully●Ensure no paper is loaded.●Ensure the paper is far enough inside the printer, you should feel the printer grab

Page 103 - 10 Copying

Front-panel message Suggested actionClose the roll cover when the paper load is finishedClose the roll cover when the paper load is finished.Paper not

Page 104

Black ink is easily removed when touchedThis happens when your paper is incompatible with matte black ink. To use an optimized ink combination, select

Page 105

When is a job put on hold for paper?If the paper mismatch action is set to Put job on hold (see Paper mismatch action on page 27), a job is put on hol

Page 106 - 11 Job queue management

The paper has jammed in the print platenWhen a paper jam occurs, you normally see the Possible paper jam message in the front-panel display, and a sys

Page 107 - Job preview

3. Go to the paper path.4. Cut the paper with a pair of scissors.ENWW The paper has jammed in the print platen 185

Page 108

5. Open the roll cover.6. Manually rewind paper onto the roll.186 Chapter 19 Troubleshooting paper issues ENWW

Page 109 - Turn off the job queue

7. If the leading edge of the paper is ragged, trim it carefully with scissors.8. Remove the paper left in the printer.9. Make sure you have removed e

Page 110 - Prioritize a job in the queue

10. Lower the scanner and close the roll cover.11. Restart the printer by holding down the power button for a few seconds, or by turning the power swi

Page 111 - Job status messages

The printer reports unexpectedly that the stacker is fullThe printer may report that the stacker is full in the following circumstances:●When there is

Page 112

© 2014 Hewlett-Packard Development Company, L.P.1st EditionLegal noticesThe information contained herein is subject to change without notice.The only

Page 113 - 12 Color management

Home screen dynamic icons●There are two desktops with different dynamic icons, to change from one to the other slide the screen, or use the lateral ar

Page 114 - Color calibration

20 Troubleshooting print-quality issues●General advice●Print-quality troubleshooting wizard●Recalibrate the paper advance●Horizontal lines across the

Page 115

●Some objects are missing from the printed image●A PDF file is clipped or objects are missing●The Image Diagnostics Print●If you still have a problemE

Page 116 - Color management options

General adviceWhen you have any print-quality problem:●To achieve the best performance from your printer, use only genuine manufacturer's supplie

Page 117 - Color adjustment options

Recalibrate the paper advanceAccurate paper advance is important to image quality because it is part of controlling the proper placement of dots on th

Page 118 - Printing in grayscale

4. Select the percentage of change from –100% to +100%. To correct light banding, decrease the percentage.To correct dark banding, increase the percen

Page 119

1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information abou

Page 120 - Color emulation

3. If the resolution of your image is greater than the printing resolution, you may notice a loss of line quality. If you are using the PCL3GUI or the

Page 121 - RGB color emulation

●The borders of colored blocks are wrongly colored.To correct this kind of problem:1. Align the printhead. See Align the printhead on page 240.2. Rese

Page 122 - Submit Job options

Lines are blurredHumidity can cause ink to soak into the paper, making the lines blurred and fuzzy. Try the following:1. Check that your environmental

Page 123

The whole image is blurry or grainy1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your

Page 124

●Press to view the ink-supply status, and perform ink-cartridge and printhead operations.●Press to view the printhead status.●Press to reach the

Page 125

1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information abou

Page 126 - Print from Adobe Acrobat

Whenever you notice this problem, cancel the printing job immediately. Press on the front panel and also cancel the job from your computer applicati

Page 127 - 2. Select File > Print

Edges of objects are stepped or not sharpIf edges of objects or lines appear to be poorly defined or lighter in density, and you have already set the

Page 128

1. Try using higher print-quality settings (see Printing on page 71). For instance, if you have set the Print Quality slider to Speed, try setting it

Page 129

6. Print the Image Diagnostics Print. See The Image Diagnostics Print on page 206.7. Try using the color adjustment options to produce the colors you

Page 130 - Print from Autodesk AutoCAD

●If you have defined a custom page size with very narrow margins, the printer may impose its own minimal margins, clipping your image slightly. You ma

Page 131

These options are suggested for troubleshooting purposes and may adversely affect the final output quality or the time necessary to generate the print

Page 132

First look at the upper part of the print (part 1). Each colored rectangle should be a uniform color without any horizontal lines across it.Then look

Page 133 - Using printer emulation

And here is an example of the same printhead in a bad state:Corrective action1. Clean the printhead if necessary (see Clean the printhead on page 240)

Page 134 - Print from Adobe Photoshop

●Try using a higher print-quality option. See Printing on page 71.●Check the driver you are using to print with. If it is a non-HP driver, consult the

Page 135

◦Update the printer's firmware, see Update the firmware on page 159◦Perform calibrations and troubleshooting◦Submit print jobs◦Manage the job que

Page 136 - Using PowerPoint

21 Troubleshooting scanner issuesCannot access the network folder or HP Designjet SmartStream (if installed as an accessory)If you have set up a netwo

Page 137

5. If scanning to files on the network is too slow and the network configuration cannot be amended to correct this, improved speeds can be achieved by

Page 138

22 Troubleshooting scan-quality issues●Random vertical lines●Wrinkles or folds●Line discontinuities●Grain in area fills when scanning plain paper●Smal

Page 139 - Using Word

●A copied or scanned image is very skewedIn this chapter the most common defects and failure modes are shown, sorted by relevance and frequency of app

Page 140 - Using Project

Actions1. Re-scan the original, setting the content type to Image, and contrast and background cleaning to zero.2. If the problem persists, re-scan th

Page 141

calibrating the scanner (an old or damaged maintenance sheet may cause this problem); if it is damaged, call HP support and ask for a new maintenance

Page 142 - Using Excel

Actions1. Please look at the original and check if it is dirty, has fingerprints on it or if the grain is already present in the print. If not, then p

Page 143 - Paper Type and Print Quality

Sometimes the color mismatch between adjacent modules can be enormous, showing a serious scanner malfunction, as in the following example. If this occ

Page 144 - Using OneNote

Actions1. Repeat the scan or copy, setting the content type to Image, reducing the background cleaning to 0 or turning the original 90 degrees before

Page 145 - Type and Print Quality

Actions1. Make sure that you choose the correct paper type in the scan settings before scanning.2. When dealing with copies, you must take into accoun

Page 146 - Using Access

The printer’s internal printsThe internal prints give various kinds of information about your printer. They can be requested from the front panel.Befo

Page 147

3. If the problem still persists, you can diagnose this issue by analyzing the patterns 6 and 8 (A to E) of the diagnostic plot. The black horizontal

Page 148 - Using Publisher

If your scanned pattern looks like the incorrect one on the right, whether the clipping is in dark and/or light areas, call HP support and report “Cli

Page 149

Actions1. Clean and calibrate the scanner as indicated in Scanner maintenance on page 162. If the calibration failed, proceed as stated in Calibrate t

Page 150 - Getting Usage Information

2. If the problem persists, proceed to analyze patterns 4, 13, and 14 of the diagnostic plot. If you find a problem similar to that shown below, call

Page 151

Actions1. Open the scanner lid. Clean the motor wheels (small black rubber) and the pressure rolls (wide white plastic). Check that all the pressure r

Page 152

4. If the problem persists, analyze pattern number 7 in modules A through E of the diagnostic plot. A correct example is given below, followed by two

Page 153

Actions1. Turn your original 90 degrees and repeat your scan.2. If the problem persists, open the scanner lid. Clean the motor wheels (small black rub

Page 154

3. If the problem persists, try to calibrate the scanner as indicated in Scanner maintenance on page 162. If this operation fails, call HP support wit

Page 155 - Remove an ink cartridge

5. If the colors are still wrong, analyze the whole diagnostic sheet. Check that you find completely wrong colors in the area corresponding to just on

Page 156

Image © www.convincingblack.com, reproduced with permission.Actions1. Restart your printer. Then calibrate the scanner, as indicated in Scanner mainte

Page 157 - Insert an ink cartridge

2 Installing the software●Connect the printer to your network●Connect a computer to the printer by network (Windows)●Uninstall the printer software (W

Page 158 - Check the printhead status

Incorrect edge detection, mostly when scanning tracing paperTracing or translucent papers can be scanned with good results, although totally transpare

Page 159 - Remove the printhead

23 The scanner diagnostic plot●Prepare the printer and the paper to print the diagnostic sheet●Visual check for errors while printing the diagnostic s

Page 160

Prepare the printer and the paper to print the diagnostic sheetTurn on your printer and wait until it is functioning. Then select the paper on which t

Page 161 - ENWW Remove the printhead 151

AlignmentLooking at patterns 4, 13, and 14, you may find problems with the printer’s printhead alignment, which can cause defects such as the followin

Page 162

Finally, a special pattern for checking the printer’s printhead alignment can be found at the top left of the diagnostic sheet. This pattern has no nu

Page 163 - Insert the printhead

You can also see some banding in patterns 4, 9, 10, and 11, indicating that the printheads need to be cleaned. You can launch printhead cleaning from

Page 164

Scan or copy the diagnostic plotThere are two options for evaluating the diagnostic plot: scanning into a JPEG file, or copying onto paper. We recomme

Page 165

Now you are ready to check each pattern individually.Save the diagnostic plot for future useWe recommend saving the diagnostic plot with the maintenan

Page 166

24 Troubleshooting ink cartridge and printhead issues●Cannot insert an ink cartridge●Ink cartridge status messages●Cannot insert the printhead●The fro

Page 167 - 16 Printer maintenance

Cannot insert an ink cartridge1. Check that you have the correct type of cartridge (model number).2. Check that the colored label on the cartridge is

Page 168 - Move or store the printer

Using IPv6Your printer supports almost all network connectivity features using IPv6, just as it does using IPv4. To make full use of IPv6, you may nee

Page 169 - Update the firmware

2. Clean the electrical connections on the backside of the printhead with a lint-free cloth. You can carefully use a mild rubbing alcohol if moisture

Page 170 - Secure File Erase

3.From the front panel, press , then Image-quality maintenance > Align printhead.NOTE: Printhead alignment can also be started from the Embedded W

Page 171 - Disk Wipe

25 Troubleshooting general printer issues●The printer will not start●The printer does not print●The printer seems slow●The printer behaves strangely●C

Page 172 - 17 Scanner maintenance

The printer will not startIf the printer will not start, you are recommended to replace the firmware, in the following way.1. Go to the HP Support Cen

Page 173

●If you selected manual mode for the job, you must open the job queue, select the job, and print it in manual mode.●You may be experiencing unusual el

Page 174

●Ensure that you have selected the correct printer in your application, see Printing on page 71.●Ensure that the printer works correctly when printing

Page 175

●From the front panel: Press , then Connectivity > Connectivity wizard.●From the front panel: Press , then Internal prints > Service informati

Page 176

CAUTION: If you turn the printer off before the file system check has finished, the file system could be seriously damaged, making the printer's

Page 177

26 Front-panel error messagesOccasionally you may see one of the following messages appear on the front-panel display. If so, please follow the advice

Page 178

Table 26-1 Text messages (continued)Message RecommendationReplace incorrect [color] cartridge Replace the cartridge. Check the supported ink cartridg

Page 179

Connect a computer to the printer by network (Windows)The following instructions apply if you intend to print from software applications using a print

Page 180

Table 26-2 Numerical error codes (continued)Error code Recommendation63:10●Turn off the printer using the Power button at the front.●Turn off the pow

Page 181 - Calibrate the scanner

Table 26-2 Numerical error codes (continued)Error code Recommendation86:01 Open the scanner and make sure that there are no obstacles restricting the

Page 182

27 Get help●Contact Support●HP Support Center●HP Proactive Support●Customer Self Repair252 Chapter 27 Get help ENWW

Page 183 - 18 Supplies and accessories

Contact SupportWho to contactIn case the support to your printer is provided by a HP Service Authorized Partner, he should be your contact when reques

Page 184 - Order paper

Your HP Support telephone number is available on the Web: please visit http://welcome.hp.com/country/us/en/wwcontact_us.html.HP Support CenterEnjoy a

Page 185 - 18-3 Roll paper

●In the HP Designjet Utility for Windows, select the Tools menu, then HP Proactive Support (not available in HP Designjet Utility 1.0).●In the HP Prin

Page 186

28 AccessibilityFront PanelIf required, the front-panel display brightness (see Change the front-panel display brightness on page 48), and the loudspe

Page 187 - Order accessories

29 Printer specifications●Functional specifications●Physical specifications●Memory specifications●Power specifications●Environmental specifications●Ac

Page 188 - HP SmartStream

Functional specificationsTable 29-1 HP 727 ink suppliesPrinthead One printhead, with doubled nozzles for matte blackInk cartridges Cartridges contain

Page 189

Table 29-3 Printing resolutions (continued)Print quality Maximum detail Graphic language Rendering resolution (ppi)Printing resolution (dpi)Fast (hea

Page 190 - Paper loading error messages

Before you begin, check your equipment:●The printer should be set up and on.●The Ethernet switch or router should be on and functioning correctly.●The

Page 191 - Photo paper

Table 29-7 Printer physical specifications (continued)Depth 916 mm (36.1 in) (stacker and basket open)693 mm (27.3 in) (stacker and basket closed)Hei

Page 192

Table 29-11 Printer acoustic specifications (continued)The printer is… Sound power level B(A) Sound pressure level dB(A)Printing 6.8 50Scanning 6 43E

Page 193

GlossaryAppleTalkA suite of protocols that Apple Computer developed in 1984 for computer networking. Apple now recommends TCP/IP and Bonjour networkin

Page 194 - 1. Lift the scanner

FirmwareSoftware that controls your printer's functionality and is stored semi-permanently in the printer (it can be updated).GamutThe range of c

Page 195 - 3. Go to the paper path

NozzleOne of many tiny holes in a printhead through which ink is deposited onto the paper.PaperA thin, flat material made to be written or printed on;

Page 196 - 5. Open the roll cover

IndexAaccess control 31accessoriesorder 177account IDrequiring 32accounting 140acoustic specifications 260Acrobat, print from 116alertserrors 247turn

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auto-off 48black point compensation 113calibrate color 105calibration status 105clean printhead 240CMYK source profile 113color/grayscale 113connectiv

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Network settings 48network troubleshooting 37networkslink speed 43protocols 39security settings 42Oon hold for paperenable/disable 183message 182order

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safety precautions 2scale a print 80scan-quality problemscolor differences between CIS modules 216color fringing 219completely wrong colors 227damaged

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3 Setting up the printer●Introduction●Set up your Web-connected printer●Web Services manual configuration●Configure a scan-to-network or scan-to-FTP f

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IntroductionThis chapter describes various printer settings that the printer administrator may wish to control as soon as a new printer is assembled a

Page 202 - General advice

Table of contents1 Introduction ...

Page 203 - Recalibrate the paper advance

●In the Embedded Web Server: select Setup > Internet connection.●Using the front panel: press , then Connectivity > Internet connectivity.The f

Page 204 - Return to default calibration

Set remote printing preferencesAt the front panel, press , then Default Printing configuration to define the default properties of jobs sent to your

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3. In the printer's Embedded Web Server, select the Setup tab and then Scan to network. See Access the Embedded Web Server on page 46.Alternative

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●User password should contain the password of the 'scanner user'.●Domain name should contain the name of the domain in which the user name e

Page 207 - Lines are discontinuous

4. In the Sharing tab, click the Advanced Sharing button.5. Check the Share this folder box.24 Chapter 3 Setting up the printer ENWW

Page 208 - Line lengths are inaccurate

6. You need to ensure that the 'scanner user' has full read/write control over the shared folder. To do this, click Permissions and grant Fu

Page 209 - The paper is not flat

3. Open the System Preferences application and select the Sharing icon.4. Make sure the 'scanner user' has Read & Write access to the fo

Page 210 - Ink marks on the paper

7. Click Done. You will now see file sharing enabled and Windows sharing on.The 'scanner user' can now access the folder and write files to

Page 211 - Other smears on the paper

Roll switching optionsIf two rolls are loaded, both of which are suitable for the job, the roll will be chosen according to your preferences. These ca

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◦The next page will not fit on the same row as the other pages already nested.◦No page has been sent to the printer during the specified wait time.◦Th

Page 213 - Colors are inaccurate

Set Windows driver preferences ...

Page 214 - The image is clipped

The notification service is always turned on, but all specific notifications are turned off by default. You can turn them on or off individually by se

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Control access to the printerFront-panel security settingsFrom the front panel, you can press , then Security, to control some of the features of the

Page 216 - The Image Diagnostics Print

To control access to the Printer front panel from the Embedded Web Server, go the Setup tab, and select Security.The following options will be availab

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To set the default values for all users of your system, right-click the printer’s icon, select Printer Properties, go to the Advanced tab, and select

Page 218 - If you still have a problem

4 Network configuration●Introduction●Verify correct operation●Preconfigure network settings if required●Add the printer to your network system●Trouble

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IntroductionThe printer provides a single RJ-45 connector port for a network connection. In order to meet Class B limits, the use of shielded I/O cabl

Page 220 - Scanning to file is slow

After the printer is configured with network settings, the configuration values are saved and maintained even after it is turned off and on again.Add

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TroubleshootingIO Configuration pageThe IO Configuration page provides comprehensive print server status. It is an important diagnostic tool, especial

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Item DescriptionPort Config If the printer is properly linked, this item has one of the following values:●10BASE-T HALF: 10 Mbps, half-duplex●10BASE-T

Page 223 - Wrinkles or folds

CAUTION: A factory-installed HP Jetdirect X.509 certificate will be saved over a cold reset to factory default values. However, a Certificate Authorit

Page 224 - Line discontinuities

Printing paper info ...

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Menu item Sub-menu item Sub-menu item Values and Description IPV4 Settings Config Method Specifies the method that TCP/IPv4 parameters will be config

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Menu item Sub-menu item Sub-menu item Values and Description Primary DNS Specify the IP address (n.n.n.n) of a Primary DNS Server.NOTE: This item a

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Menu item Sub-menu item Sub-menu item Values and Description Proxy Server Specifies the proxy server to be used by embedded applications in the dev

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Menu item Sub-menu item Sub-menu item Values and DescriptionReset Security Specify whether the current security settings on the print server will

Page 229 - Color fringing

◦FTP (File Transfer Protocol)◦WS Discovery (Microsoft Web Services)◦Embedded Web Server, HTTP (TCP port 80)◦Embedded Web Server, HTTPS (TCP port 443)◦

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5 Personalizing the printer●Change the language of the front-panel display●Access the HP Utility●Access the Embedded Web Server●Change the language of

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Change the language of the front-panel displayThere are two possible ways to change the language of the front-panel menus and messages.●If you can und

Page 232 - The stop-start effect

To access the Embedded Web Server on any computer, open your Web browser and give the IP address of your printer.You can see your printer's IP ad

Page 233 - Horizontal periodical banding

You can configure the auto-off feature from the front panel: you can set it to turn off the printer after 2 to 12 hours of inactivity, or disable auto

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●Default gateway: Specify the IP address of a router or computer that is used to connect to other networks or sub-networks. If none exist, use the IP

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Color management from the front panel ... 113Co

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●Select PostScript only if you are sending a file of that type directly to the printer, without going through a printer driver (PostScript printers on

Page 237 - Completely wrong colors

6 Paper handling●General advice●Load a roll onto the spindle●Load a roll into the printer●Unload a roll●Load a single sheet●The stacker●The basket●Vie

Page 238 - Object replication (ghosting)

General adviceCAUTION: Before starting a paper loading process, ensure that you have enough room around the printer, both in front and behind. You nee

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Load a roll onto the spindle1. Open the roll cover.2. Remove the black end of the spindle from the printer, then the blue end.CAUTION: Be sure to remo

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3. The spindle has a stop at each end. The blue stop can move along the spindle and has a latch to lock it in place. Open the latch and remove the blu

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6. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not, remove the roll, turn it 180 degrees and slide it

Page 242 - Resolution

Load a roll into the printerTo start this procedure, you must have a roll loaded on the spindle. See Load a roll onto the spindle on page 53.TIP: Do n

Page 243 - Alignment

4. Load the spindle into the printer, with the blue stop on the right. Hold the spindle by its ends and not in the middle, to avoid touching the paper

Page 244 - Printer banding

6. Insert the edge of the paper into the printer.WARNING! Do not push your fingers inside the printer's paper path.7. Roll the paper into the pri

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10. If the Printing paper info option is enabled, the front panel may ask you to specify the length of the roll. See Printing paper info on page 66.11

Page 246 - Monitor calibration

Calibrate the scanner ...

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2. You may need to open the roll cover.Load a single sheet1. Ensure that both roll covers are closed. If a roll cover is opened while a sheet is loade

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5. When prompted by the front panel, insert the sheet into the front of the printer.6. Align the left-hand edge of the sheet with the blue line on the

Page 249 - Cannot insert the printhead

NOTE: Do not load paper if it curls upwardsThe stacker1. Basket2. Stacker pivoting cover3. StackerBy default, the printer cuts the paper after every p

Page 250 - Align the printhead

TIP: Although you can remove sheets from the stacker while the printer is printing, you are recommended to remove all the prints together while the pr

Page 251 - Printhead status messages

In manual mode:●You can print only one page at a time. You must start each page manually from the front panel.●You print with the stacker cover open,

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The basketThe stacker is normally used to collect prints. If you decide not to use the stacker, you can send your prints to the basket. You may decide

Page 253 - The printer does not print

Printing paper infoEnable the Printing paper info option to record the printer’s estimate of the remaining roll length, paper width and type. The info

Page 254 - The printer behaves strangely

Change the drying timeYou may wish to change the drying time setting to suit special printing conditions such as multiple prints where time is of high

Page 255 - Cannot access the HP Utility

Feed and cut the paperIf you go to the front panel and press then Paper > Form feed and cut, the printer advances the paper and makes a straight

Page 256 - Automatic file system check

7 Working with two rolls●The uses of a multiroll printer●How the printer allocates jobs to paper rolls●Working with two high capacity rollsThe uses of

Page 257

White spots on the print ...

Page 258 - 26 Front-panel error messages

●If both rolls are suitable for the job, the roll will be chosen according to the roll switching policy. See Roll switching options on page 28.●If jus

Page 259 - ENWW 249

8 Printing●Introduction●Print from a USB flash drive●Print from a computer using the Embedded Web Server or HP Utility●Print by email●Print from a com

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IntroductionThere are various different ways in which you can choose to print, depending on your circumstances and preferences.●Print a TIFF, JPEG, HP

Page 261 - The system error log

●Page order: allows you to choose first page on top, or last page on top●Job storage: with two options print and delete (job is not stored in the job

Page 262 - 27 Get help

Press the Add files button to choose the files from your computer that you want to print. The files must be in one of the following formats:●HP-GL/2●R

Page 263 - Contact Support

If you have chosen some non-default settings and expect to reuse the same group of settings in the future, you can save them all under a single name f

Page 264 - HP Proactive Support

printer Properties, and then select Printing Preferences. Click on the Job Storage tab where the following job-storage features are available:●Print a

Page 265 - Customer Self Repair

●In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality section. If you select Standard Options, you will see a simpl

Page 266 - 28 Accessibility

3. Enter the name and dimensions of your new paper size.4. Press OK. The new paper size is automatically selected.A custom paper size created in this

Page 267 - 29 Printer specifications

Use the Mac OS X printer driver1. Go to the Page Setup dialog.NOTE: If your application offers no Page Setup dialog, please use the Print dialog.2. Se

Page 268 - Functional specifications

23 The scanner diagnostic plot ...

Page 269 - Physical specifications

●In the Windows driver dialog: select the Paper/Quality tab, then select Use printer settings in the Paper Type drop-down list.●In the Mac OS X Print

Page 270 - Acoustic specifications

Change the treatment of overlapping linesNOTE: This topic applies only when printing an HP-GL/2 job.The merge option controls the overlapping lines in

Page 271 - Scanning 6 43

You can specify even faster draft-quality printing by using Economode, as follows. This is intended mainly for documents containing only text and line

Page 272 - Glossary

NOTE: The Maximum Detail option results in slower printing with photo papers, but it does not increase the amount of ink used.If you have printhead pr

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●Automatically by printer means that the printer automatically enlarges your image slightly (normally by a few millimeters in each direction) in order

Page 274

◦In the Windows driver dialog: select the Layout/Output tab and then Remove blank areas and/or Rotate by 90 degrees or Autorotate.◦In the Mac OS X Pri

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●All pages must have the same print quality setting (Economode, Fast, Normal or Best).●The Maximum Detail setting must be the same on all pages.●The L

Page 276

Roll protectionIf you choose to protect a roll, jobs will be printed on it only if the job explicitly specifies the roll number or the paper type load

Page 277

Table 8-1 Recommended settings for unattended printingPrint type Print mode MaxDetail Drying time Paper typesLines Normal Off Optimal Coated, Bond, H

Page 278

9 Scanning●Paper types suitable for scanning●Scan to filePaper types suitable for scanningThe scanner does not support the full range of paper types t

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