Hp Color LaserJet Pro MFP M476 series User Manual

Color LaserJet Pro MFP M476

Solve fax problems ...

A “Cartridge is low” or “Cartridge is very low” message displayson the product control panelCartridge is low: The product indicates when a toner cartr

Order suppliesOrder supplies and paper www.hp.com/go/suresupplyOrder through service or support providers Contact an HP-authorized service or support

Product does not pick up paper or misfeedsThe product does not pick up paperIf the product does not pick up paper from the tray, try these solutions.1

●The document feeder input tray or output bin might contain more than the maximum number of pages.Make sure the paper stack fits below the guides in t

2. Use a moist, lint-free cloth to wipe both pickuprollers and the separation pad to remove dirt.CAUTION: Do not use abrasives, acetone,benzene, ammon

Clear jamsJam locationsUse this illustration to identify locations of jams. In addition, instructions display on the control panel todirect you to the

6. Make sure that the tray is fully inserted in the product.7. If you are printing on heavy, embossed, or perforated paper, use the manual feed featur

Clear jams in the document feeder1. Open the document-feeder cover. 2. Gently pull the jammed paper out. ENWW Clear jams 97

3. Close the document-feeder cover. 4. Open the scanner lid. If paper is jammed in thescanner lid, gently pull it out. Clear jams in Tray 11. Pull th

2. Pull out tray 2 and place it on a flat surface. 3. Lower the jam-access tray. 4. Remove the jammed sheet by pulling it straightout. 5. Push the j

1 Product introduction●Product comparison●Product views●Control panel●Product hardware setup and software installationGo to www.hp.com/support/colorlj

NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one sideonly.Clear jams in Tray 21. Open tray 2. 2.

Clear jams in Tray 31. Open tray 3. 2. Remove the jammed sheet by pulling it out. 3. Close tray 3. ENWW Clear jams 101

4. Open the rear door.CAUTION: The fuser, located in the back of theproduct, is hot. Wait for the fuser to cool beforecontinuing. 5. Remove any visibl

Clear jams in the duplexer1. Open the rear door.CAUTION: The fuser, located in the back of theproduct, is hot. Wait for the fuser to cool beforecontin

4. If you can not see any jammed paper, lift theduplexing unit using the tab on the side of theduplexing unit. 5. If you can see the trailing edge of

Clear jams in the output bin1. If paper is visible in the output bin, grasp theleading edge with both hands and slowly removeit. 2. Open the rear door

Improve print qualityIf the product is having print-quality problems, try the following solutions in the order presented to resolvethe issue.If the pr

Check the paper type setting (Mac OS X)1. Click the File menu, and then click the Print option.2. In the Printer menu, select the product.3. By defaul

Print and interpret the print quality page1. From the Home screen, touch the Setup button.2. Touch the Reports button.3. Touch the Print Quality Pag

4. Load plain letter or A4 paper when you are prompted.5. Touch the OK button to begin the cleaning process.The product prints the first side and then

Product comparisonProduct NameModelNumber M476nwCF385AM476dnCF386AM476dwCF387APaper handling Tray 1 (50-sheet capacity) Tray 2 (250-sheet capacity)

●Use paper that does not contain metallic material, such as glitter.●Use paper that is designed for use in laser printers. Do not use paper that is de

Check the EconoMode settingsHP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supplymight outlast the me

●Photo (Adobe RGB 1998): Use this theme with printing digital photos that use the AdobeRGB colorspace rather than sRGB. Turn off color management in t

HP PCL 6 driver●Provided as the default driver on the product CD. This driver is automaticallyinstalled unless you select a different one.●Recommended

Improve copy and scan image qualityIf the product is having image quality problems, try the following solutions in the order presented to resolvethe i

Check the image adjustment settings1. From the Home screen, touch the Copy button.2. Touch the Settings button, and then scroll to and touch the Image

Color, grayscale, and black and white define the number of colors possible. You can adjust the scannerhardware resolution to up to 1200 ppi.The resolu

Considerations for printing or scanning documents with cropped edges:●When the original is smaller than the output size, move the original 4 mm (1/6 i

Improve fax image qualityIf the product is having image quality problems, try the following solutions in the order presented to resolvethe issue.●Chec

3. Touch the Advanced Setup menu.4. Open the Fax Resolution menu.Check the error-correction settingsUsually, the product monitors the signals on the t

Product NameModelNumber M476nwCF385AM476dnCF386AM476dwCF387A Windows 7, 32-bit/ 64-bit Windows 8, 32-bit/ 64-bit, Windows 8.1, 32- bit/ 64 bit, Wind

Solve wired network problemsCheck the following items to verify that the product is communicating with the network. Before beginning,print a configura

a. Open a command-line prompt on your computer. For Windows, click Start, click Run, type cmd,and then press Enter.b. Type ping followed by the IP add

Solve wireless network problems●Wireless connectivity checklist●The product does not print after the wireless configuration completes●The product does

The product does not print after the wireless configuration completes1. Make sure that the product is turned on and in the ready state.2. Turn off any

The wireless network is not functioning1. Make sure that the network cable is not connected.2. To verify if the network has lost communication, try co

Solve fax problemsFax troubleshooting checklist●Several possible fixes are available. After each recommended action, retry faxing to see if the proble

●If using ISDN or digital PBX, contact your service provider for information about configuring to ananalog fax line.●If using a VoIP service, change t

a. Open the Setup Menu menu.b. Open the Fax Setup menu.c. Open the Advanced Setup menu.d. Open the Fax Resolution menu.e. Select the correct setting.F

d. Open the Default Paper Size menu.e. Select the correct setting.●Set the paper type and size for the tray used for faxes.●Turn on the Fit to Page se

IndexAaccessoriesordering 16part numbers 16AirPrint 32applicationsdownloading 66Apps menu 66Bbins, outputlocating 4browser requirementsHP embedded Web

Product viewsProduct front view1 Document feeder cover2 Document feeder input tray3 Document feeder output bin4 Color touch screen control panel5 Walk

HP Scan software (Windows) 40HP Utility 70, 78HP Utility for MacBonjour 70, 78features 70, 78HP Utility, Mac 70, 78HP Web Jetadmin 72, 80HP Web Servic

supplieslow threshold settings 90ordering 16part numbers 16status, viewing with HP Utility forMac 70, 78using when low 90supplies status 107system req

132 Index ENWW

© 2014 Hewlett-Packard Development Company, L.P.www.hp.com*CF385-90907*CF385-90907

Product back view1 Fax port and external phone port2Network port3 Hi-speed USB 2.0 port4 Power connection5 Rear door6 Serial number labelInterface por

Control panel●Control-panel layout●Control-panel Home screenControl-panel layout1 Wireless light (wireless modelsonly)Indicates the wireless network i

NOTE: Depending on the product configuration, the features on the Home screen can vary. The layoutmight also be reversed for some languages.1Web Servi

Product hardware setup and software installationFor basic setup instructions, see the Hardware Installation Guide that came with the product. For addi

2 Paper trays●Load Tray 1 (multipurpose tray)●Load Tray 2 or Tray 3.Go to www.hp.com/support/colorljMFPM476 for HP's all-inclusive help for your

Load Tray 1 (multipurpose tray)1. Open tray 1 by grasping the handle on the leftside of the tray and pulling down. 2. Pull out the tray extension. 10

3. If you are loading long sheets of paper, flip outthe extension. 4. Extend the paper guides fully (1) and then loadthe paper stack into tray 1 (2).

Load Tray 2 or Tray 3.CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from tray 2. Print these types ofpaper only from tray 1.1

4. Place the paper in the tray and make sure that itis flat at all four corners. Slide the side paperwidth guides so that they align with the paper-si

6. Slide the tray completely into the product. 7. On the product control panel, configure the papersize and type to match the paper loaded in thetray

3 Parts, supplies, and accessories●Order parts, accessories, and supplies●Parts and-supplies●Accessories●Replace the toner cartridgesGo to www.hp.com/

Order parts, accessories, and suppliesHP original toner cartridges and paper www.hp.com/go/suresupplyOrder genuine HP parts or accessorieswww.hp.com/b

Replace the toner cartridgesThe product uses four colors and has a different print cartridge for each color: black (K), magenta (M), cyan(C), and yell

4. Remove the new print cartridge from thepackaging. 5. Gently rock the print cartridge from front to backto distribute the toner evenly inside the ca

7. Do not touch the imaging drum on the bottom ofthe print cartridge. Fingerprints on the imagingdrum can cause print-quality problems. 8. Insert the

HP Color LaserJet Pro MFP M476User Guide

10. Close the print-cartridge drawer. 11. Close the front door. 12. Place the old print cartridge, the sealing tape,and the orange plastic shield in

4Print●Print tasks (Windows)●Print tasks (Mac OS X)●Mobile printing●Use walk-up USB printingGo to www.hp.com/support/colorljMFPM476 for HP's all-

Print tasks (Windows)●How to print (Windows)●Automatically print on both sides (Windows)●Manually print on both sides (Windows)●Print multiple pages p

3. Click or tap the tabs in the print driver to configure the available options. For example, set the paperorientation on the Finishing tab, and set t

Automatically print on both sides (Windows)Use this procedure for products that have an automatic duplexer installed. If the product does not have ana

Manually print on both sides (Windows) Use this procedure for products that do not have an automatic duplexer installed or to print on paper that thed

Print multiple pages per sheet (Windows)1. From the software program, select the Print option.2. Select the product from the list of printers, and the

Select the paper type (Windows)1. From the software program, select the Print option.2. Select the product from the list of printers, and then click o

Print tasks (Mac OS X)●How to print (Mac OS X)●Automatically print on both sides (Mac OS X)●Manually print on both sides (Mac OS X)●Print multiple pag

7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the inputtray.8. If prompted, touch the appropriat

Copyright and License© 2014 Copyright Hewlett-PackardDevelopment Company, L.P.Reproduction, adaptation, or translationwithout prior written permission

Mobile printingHP offers multiple Mobile and ePrint solutions to enable wireless printing to an HP printer from a laptop,tablet, smartphone, or other

HP ePrint via emailUse HP ePrint to print documents by sending them as an email attachment to the product's email addressfrom any email enabled d

AirPrintDirect printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to theproduct from an iPad, iPhone (3

Use walk-up USB printing1. Insert the USB flash drive into the walk-up USB port on the product.2. The USB Flash Drive menu opens. Touch the arrow butt

34 Chapter 4 Print ENWW

5 Copy●Make a copy●Copy on both sides (duplex)Go to www.hp.com/support/colorljMFPM476 for HP's all-inclusive help for your product:●Solve problem

Make a copy1. Load the document on the scanner glass according to the indicators on the product.NOTE: For best results, load small-size paper (letter,

Copy on both sides (duplex)●Copy on both sides automatically●Copy on both sides manuallyCopy on both sides automatically1. Load the original documents

38 Chapter 5 Copy ENWW

6 Scan●Scan by using the HP Scan software (Windows)●Scan by using the HP Scan software (Mac OS X)●Set up Scan to E-mail●Set up Scan to Network Folder●

Table of contents1 Product introduction ...

Scan by using the HP Scan software (Windows)Use the HP Scan software to initiate scanning from software on your computer. You can save the scannedimag

Scan by using the HP Scan software (Mac OS X)Use the HP Scan software to initiate scanning from software on your computer.1. Load the document on the

Set up Scan to E-mailIntroductionTo use this scan feature, the product must be connected to a network. This scan feature is not available untilyou con

b. Open a Web browser, and in the address line, type the IP address or host name exactly as itdisplays on the product control panel. Press the Enter k

b. Open a Web browser, and in the address line, type the IP address or host name exactly as itdisplays on the product control panel. Press the Enter k

Set up Scan to Network FolderIntroductionTo use this scan feature, the product must be connected to a network. This scan feature is not available unti

3. On the left navigation pane, click the Network Folder Setup link.4. On the Network Folder Configuration page, click the New button.a. In the Networ

●In the Network Folder Information section, enter the Display Name and Network Path. If required,enter the network Username and Password.●In the Secur

Scan to emailUse the product control panel to scan a file directly to an email address. The scanned file is sent to theaddress as an email message att

Scan to a network folderUse the product control panel to scan a document and save it to a folder on the network.NOTE: In order to use this feature, th

Automatically print on both sides (Mac OS X) ... 28Manually print on b

Scan to a USB flash drive1. Load the document on the scanner glass according to the indicators on the product.NOTE: For best results, load small-size

7 Fax●Set up to send and receive faxes●Send a fax●Create, edit, and delete speed-dial entriesGo to www.hp.com/support/colorljMFPM476 for HP's all

Set up to send and receive faxes●Before starting●Step 1: Identify the phone connection type●Step 2: Set up the fax●Step 3: Configure the fax time, dat

●PBX or ISDN phone system: A private branch exchange (PBX) phone system or an integrated servicesdigital network (ISDN) system●VoIP phone system: Voic

2. Set the product to answer fax calls automatically.a. Turn the product on.b. From the Home screen on the product control panel, touch the Setup but

3. Remove the plug from the telephone line out port on the rear of the product, and then connect a phoneto this port.4. Set the product to answer fax

4. Connect the answering machine telephone cable to the telephone line out port on the rear of theproduct.NOTE: Connect the answering machine directly

a. From the Home screen on the product control panel, touch the Setup button.b. Touch the Fax Setup menu.c. Touch the Advanced Setup menu.d. Touch t

10. Use the keypad to enter the fax number, and then touch the OK button.NOTE: The maximum number of characters for the fax number is 20.11. Use the k

●If the report indicates the product passed the test, the product is ready to send and receive faxes.●If the report indicates the product failed the t

Dedicated phone line ... 53Shared voice/fax line .

Send a fax●Fax from the flatbed scanner●Fax from the document feeder●Use speed dials and group-dial entries●Send a fax from the software●Send a fax fr

Fax from the document feeder1. Insert the originals into the document feederface-up.CAUTION: To prevent damage to the product,do not use an original t

3. On the keypad, touch the fax phone book icon. 4. Touch the name of the individual or group entrythat you want to use. 5. Touch the Start Fax butto

Create, edit, and delete speed-dial entriesYou can store frequently dialed fax numbers (up to 120 entries) either as individual fax numbers or as grou

64 Chapter 7 Fax ENWW

8 Manage the product●Use HP Web Services applications●Change the product connection type (Windows)●HP Device Toolbox (Windows)●HP Utility for Mac OS X

Use HP Web Services applicationsSeveral innovative applications are available for this product that you can download directly from theInternet. For mo

Change the product connection type (Windows)If you are already using the product and you wish to change the way it is connected, use the Reconfigureyo

HP Device Toolbox (Windows)Use the HP Device Toolbox for Windows to check product status or to view or change product settings fromyour computer. This

Tab or section DescriptionScan tab Configure the Scan to Network Folder and Scan to E-mail features.●Network Folder Setup: Configure folders on the ne

Print with EconoMode ... 82Set th

HP Utility for Mac OS XUse the HP Utility for Mac OS X to check product status or to view or change product settings from yourcomputer.You can use the

Menu Item Description HP Connected Access the HP Connected Web site. Upload Fonts Upload fonts from your computer to the product.Printer Settings Au

Use HP Web Jetadmin softwareHP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety ofnetworked HP products

Configure IP network settings●Printer sharing disclaimer●View or change network settings●Rename the product on a network●Manually configure IPv4 TCP/I

3. On the Device Information page, the default product name is in the Device Status field. You can changethis name to uniquely identify this product.N

Advanced configuration with HP Embedded Web Server (EWS)and HP Device Toolbox (Windows)Use the HP Embedded Web Server to manage printing functions fro

Tab or section DescriptionHome tabProvides product, status, andconfiguration information.●Device Status: Shows the product status and shows the approx

Tab or section DescriptionScan tab(MFP products only)Configure the Scan to Network Folder and Scan to E-mail features.●Network Folder Setup: Configure

Advanced configuration with HP Utility for Mac OS XUse the HP Utility for Mac OS X to check product status or to view or change product settings from

Menu Description◦Postscript (.PS)◦Text (.TXT)●HP Connected: Access the HP Connected Web site.●Upload Fonts: Upload fonts from your computer to the pro

Step two: Check the environment ... 110Calibrate the product to align the

HP Web JetadminHP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety ofnetworked HP products, including p

Product security featuresThe product supports security standards and recommended protocols that help you keep the product secure,protect critical info

Economy settings●Print with EconoMode●Set the Sleep Delay●Set the Auto Power Down delayPrint with EconoModeThis product has an EconoMode option for pr

●Auto Power Down●Power Down Delay3. Select the time for the power-down delay.NOTE: The default value is 30 Minutes.4. The product automatically wakes

Update the firmwareHP offers periodic product updates, new Web Services apps, and new features to existing Web Services apps.Follow these steps to upd

Method two: Update the firmware using the Firmware Update UtilityUse these steps to manually download and install the Firmware Update Utility from HP.

86 Chapter 8 Manage the product ENWW

9 Solve problems●Control-panel help system●Restore the factory-set defaults●A “Cartridge is low” or “Cartridge is very low” message displays on the pr

Control-panel help systemThe product has a built-in Help system that explains how to use each screen. To open the Help system, touchthe Help button i

Restore the factory-set defaultsRestoring the factory-set defaults returns all of the product and network settings to the factory defaults. Itwill not