HP LaserJet 6L User Manual Page 22
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- Table of contents
- TROUBLESHOOTING
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Worldwide Support
U.S. and Canada:
Customer Support &
Product Repair Assistance
(Please refer to the
warranty chapter of this
manual for additional
product repair
information.)
Call (208) 323-2551 Mon-Fri 6 am to 10 pm and Saturday 9 am to 4 pm (Mountain Time) free of
charge during the Warranty Period; however, your standard long-distance phone charges still apply.
Please have your serial number ready when calling.
Post-warranty telephone assistance is available to answer your product questions. Call (900)
555-1500 ($2.50* per minute, U.S.only), or call (800) 999-1148 ($25* per call, Visa or MasterCard,
U.S. and Canada) Mon-Fri 7 am to 6 pm and Saturday from 9 am to 3 pm (Mountain Time). Charges
begin only when you connect with a support technician.
*Prices subject to change.
European Customer Support Center Language and In-Country Options Available
Open Monday-Friday 8:30-18:00 CET
HP provides a free telephone support service during the warranty period.By calling a telephone number listed below, you will be
connected to a responsive team waiting to help you. If you require support after your warranty has expired, you can receive support
for a fee through the same telephone number. The fee is charged on a per-incident basis. When calling HP please have the following
information ready:
• Product name and serial number Date of purchase Description of the problem
Dutch Belgium: 02 626 8806
Netherlands: 020 606 8751
English Ireland: 01 662 5525
UK: 0171 512 5202
International: 44 171 512 52 02
French France: 04 50 43 9853
Belgium: 02 626 8807
Switzerland: 084 880 1111
German Germany: 0180 5 25 81 43
Austria: 0660 6386
Norwegian Norway: 22 11 6299
Danish Denmark: 3929 4099
Finnish Finland: 0203 47288
Swedish Sweden: 08 619 2170
Italian Italy: 02 26410350
Spanish Spain: 902 321 123
Portuguese Portugal: 01 441 7199
In-Country Support Numbers
Africa/Middle East
Argentina
Australia
Brazil
Canada
China
Czech Republic
Greece
Hong Kong
Hungary
India
Indonesia
Japan
Korea
(41 22) 780-7111
(54 1) 781-4059/69
(03) 9272 8000
(55 11) 709-1444
(208) 323-2551
(8610) 6261-4174; 6261-4175;
6261-4176; 6262-5666
(42 2) 471 7321
(30 1) 689 64 11
800-7729
(36 1) 252 4505
(011) 6472366
(21) 350-3408
(31 20) 581-3318
(82 2) 3270-0700;outside Seoul, call
080-999-0700
Malaysia
Mexico D.F.
Mexico Guadalajara
Mexico Monterey
New Zealand
Philippines
Poland
Portugal
Russia
Singapore
Switzerla nd
Taiwan
Thailand
Turkey
(603) 295-2566
(52 5) 326-4600
(52 3) 669 95 00
(52 83) 378 42 40
(64 9) 356-6640
(63 2) 894-1451
(48 22) 37-5065
(351 1) 301 7330
(7 095) 923-5001
(65) 272-5300
(41 1) 753 7111
(02) 717-9609
(662) 661-4011; 661-4012
(90 1) 224-5925
North American Response Center
The North American Response Center (NARC) is available for technical support to
assist service technicians. The NARC can be reached at 1-800-544-9976. To access
this service, HP resellers must have a valid CZ number.
1
Product
Information
Product Information 1-13
- HP LaserJet 5L and 6L Printer 1
- Service Manual 1
- HP LaserJet 5L HP LaserJet 6L 2
- (C3941A) (C3990A) 2
- Conventions 4
- Chapter Descriptions 5
- List of Figures 6
- List of Tables 8
- Product Information 10
- 1-2 Product Information 11
- Printer Features 12
- Identification 13
- Product Information 1-5 14
- Specifications 15
- Product Overview 16
- 1-8 Product Information 17
- 19. Parallel Cable Connector 18
- • Parts Direct Ordering (PDO) 19
- • Parts Center Europe (PCE) 19
- Product Information 1-11 20
- Technical Assistance 21
- Worldwide Support 22
- Warranty 23
- Warranty Limitations 24
- Voltage Conversions 24
- 1-16 Product Information 25
- Site Requirements 26
- 2 -2 Site Requirements 27
- Printer Space Requirements 29
- Storage Conditions 30
- Toner Cartridge Distribution 31
- Figure 2-2 31
- Operating Overview 32
- 3-2 Operating Overview 33
- Using the Control Panel 34
- LED Lights 35
- Operating Overview 3-5 36
- The Front Panel Button 37
- Printing a Self-Test Page 38
- Figure 3-2 39
- Continuous Self Test 40
- Printing an Engine Test 41
- Resetting the Printer 42
- 3-12 Operating Overview 43
- Printer Maintenance 44
- 4-2 Printer Maintenance 45
- Printer Maintenance 4-3 46
- Toner Cartridge Life 47
- Refilled Toner Cartridges 48
- Recycling Toner Cartridges 48
- Cleaning the Printer 49
- Cleaning Printer Components 50
- Cleaning Spilled Toner 51
- Functional Overview 52
- 5 - 2 Functional Overview 53
- Basic Printer Functions 54
- DC Controller/Power System 55
- Print Engine Control System 56
- AC Power Distribution 57
- DC Power Distribution 57
- SleepMode 57
- • A job is received 58
- • Storing font information 59
- Control Panel 60
- Resolution Enhancement (REt) 60
- EconoMode 61
- Enhanced I/O 62
- Page Protect 62
- PJL Overview 62
- Image Formation System 63
- Toner Cartridge 64
- Step 1: Drum Cleaning 64
- Step 2: Drum Conditioning 64
- Step 3: Image Writing 64
- Step 4: Image Developing 65
- Step 5: Image Transferring 65
- Step 6: Image Fusing 65
- Paper Feed System 66
- 5 - 16 Functional Overview 67
- Functional Overview 5 - 17 68
- Paper Jam Detection 69
- Basic Sequence of Operation 70
- 5 - 20 Functional Overview 71
- Functional Overview 5 - 21 72
- 5 - 22 Functional Overview 73
- Removal and Replacement 74
- 6 - 2 Removal and Replacement 75
- WARNING! 76
- • 5.5 mm hexhead nutdriver 77
- • small flathead screwdriver 77
- • needlenose pliers 77
- 2 Remove the toner cartridge 79
- 2 Open the EP door 81
- 3 Remove the toner cartridge 81
- Figure 6-6 83
- 4 Lift the Control Panel out 84
- 1 Remove Printer Covers 85
- 4 Lift the roller out 85
- Delivery Assembly 86
- Figure 6-10 87
- Fuser Pressure Plate 88
- To reinstall: 89
- Heating Element 90
- Figure 6-14 91
- Pressure Roller 93
- Face-Up/Face-Down Lever 94
- Fuser Exit Roller Assembly 95
- Paper Exit Sensor Flag 96
- 6 Lift the Solenoid off 99
- 1 Remove the Printer Covers 100
- 5 Lift the bushing out 101
- To reinstall 102
- Paper Feed Frame 103
- Replacement 104
- Figure 6-27 104
- Removal and 104
- 6-28, callout 1) 105
- Kick Plate 108
- Separation Pad 110
- Subpad Removal 111
- Figure 6-34 111
- Feed Assembly 112
- 5 Remove the Feed Assembly 113
- 2 Remove any extra memory 115
- Motor Removal 116
- Figure 6-39 116
- DC Controller 117
- ESD SENSITIVE! 118
- Figure 6-42 119
- Formatter PCA 120
- Troubleshooting 122
- 7-2 Troubleshooting 123
- Paper Path and Components 126
- DC Controller Diagram 127
- Printer Error Troubleshooting 128
- Printer Status Messages 129
- Table 7-3 Unclearable Error 130
- Service and Error Messages 131
- Troubleshooting 7-11 132
- 7-12 Troubleshooting 133
- Check the Toner Cartridge 134
- Image Defect Examples 135
- Troubleshooting Checks 142
- • Charging (1) 145
- • Drum Ground (2) 145
- • Developing Roller (3) 145
- Paper Curl 147
- Troubleshooting Tools 148
- Repetitive Image Defect Ruler 149
- Main Wiring Diagram 150
- 7-30 Troubleshooting 151
- Troubleshooting 7-31 152
- 7-32 Troubleshooting 153
- Parts and Diagrams 154
- 8-2 Parts and Diagrams 155
- Ordering Parts 156
- Ordering Consumables 157
- Accessories and Supplies 158
- Common Hardware 159
- Parts and Diagrams 8-7 160
- 8-8 Parts and Diagrams 161
- Parts and Diagrams 8-9 162
- 8-10 Parts and Diagrams 163
- Parts and Diagrams 8-11 164
- 8-12 Parts and Diagrams 165
- Parts and Diagrams 8-13 166
- 8-14 Parts and Diagrams 167
- Parts and Diagrams 8-15 168
- 8-16 Parts and Diagrams 169
- Parts and Diagrams 8-17 170
- 8-18 Parts and Diagrams 171
- Parts and Diagrams 8-19 172
- 8-20 Parts and Diagrams 173
- Parts and Diagrams 8-21 174
- 8-22 Parts and Diagrams 175
- Parts and Diagrams 8-23 176
- 8-24 Parts and Diagrams 177
- Parts and Diagrams 8-25 178
- 8-26 Parts and Diagrams 179
- Parts Index 180
- Parts Index A-3 182
- A-4 Parts Index 183
- Parts Index A-5 184
- A-6 Parts Index 185
- Parts Index A-7 186
- A-8 Parts Index 187
- Parts Index A-9 188
- A-10 Parts Index 189
- Parts Index A-11 190
- A-12 Parts Index 191
- Regulatory Information 192
- Laser Statement (Finland) 193
- Toner Safety 194
- Ozone Emission 194
- VCCI Statement (Japan) 195
- FCC Statement (Class B) 195
- Service Notes 196
- C-2 Service Notes 197
- SERVICE NOTE 198
- C-4 Service Notes 199
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