HP t5325 - Thin Client Troubleshooting Guide

Troubleshooting GuideHP t5325 Thin Clients

2 Mounting the Thin ClientHP Quick ReleaseThis thin client incorporates four mounting points on the bottom of the unit. These mounting pointsfollow th

To use the HP Quick Release:1. Using four 10 mm screws included in the mounting device kit, attach one side of the HP QuickRelease to the thin client

3. Slide the side of the mounting device attached to the thin client (1) over the other side of themounting device (2) on the device on which you want

Supported Mounting OptionsThe following illustrations demonstrate some of the supported and not supported mounting options forthe mounting bracket.●Yo

Figure 2-7 Thin client mounted on wall●You can mount the thin client under a desk.Figure 2-8 Thin client mounted under deskNon-supported Mounting Op

Figure 2-9 Unsupported mounting position—thin client between stand and monitorHP Quick Release 9

3 Thin Client OperationRoutine Thin Client CareUse the following information to properly care for your thin client:●Never operate the thin client with

Figure 3-2 Under monitor standNon-supported OrientationHP does not support the following orientations for the thin client.CAUTION: Non-supported plac

Figure 3-4 Do not place a monitor on the thin client12 Chapter 3 Thin Client Operation

4 Diagnostics and TroubleshootingLEDsTable 4-1 Power and IDE Flash Activity LEDsLED StatusPower LED Off When the unit is plugged into the wall socket

© Copyright 2009 Hewlett-PackardDevelopment Company, L.P. Theinformation contained herein is subject tochange without notice.Microsoft and Windows are

Power-On SequenceAt power-on, the flash boot block code initializes the hardware to a known state, then performs basicpower-on diagnostic tests to det

TroubleshootingBasic TroubleshootingIf the thin client is experiencing operating problems or will not power on, review the following items.Table 4-2

A newly connected unknown USBperipheral does not respond or USBperipherals connected prior to the newlyconnected USB peripheral will notcomplete their

Initial TroubleshootingNoIs there power?Go to No PowerIs the OS loading?Go to next paget5000 TroubleshootingFlow ChartBYesNoBeeps,LEDs,or error YesNoG

Initial Troubleshooting Part 2Continued from BInitial TroubleshootingNoKeyboard/mouseworking?Go to Non-functioningpointing device or keyboardLinux des

No Power, Part 1No Power, Part 1NoIs power cord connected from power source to brick and brick to system?ActiveOutletYesPlug power cord into brick and

No Power, Part 2No Power, continuedNo Power, Part 2NoPowerLED on?Power outlet active?DoneYesGo to next paget5000 Troubleshooting Flow ChartNo Power, P

No Power, Part 3No Power, Part 2 continuedNo Power, Part 3NoPoweron?Poweron?DoneYesDoneReplace power cordNoReplace the power brickIs the power brick l

No Video, Part 1No Video Part 1NoBeepsLED color? (note 1)Turn contrast and brightness upYesGo to Error MessagesNoGo to next paget5000 Troubleshooting

No Video, Part 2No Video continuedNo Video Part 2NoMonitorplugged in and turned on?YesReconnectmonitor to thin client (note 3)Note:3. Turn off and unp

About This BookWARNING! Text set off in this manner indicates that failure to follow directions could result in bodilyharm or loss of life.CAUTION: Te

No OS LoadingNO OS Loading (IDE Flash LED Blinking Green)Service the unit.Restore image using Recovery process.DoneStillfailing?YesNo24 Chapter 4 Di

Non-Functioning Pointing Device or KeyboardNon-functioning Pointing Device or KeyboardService the unitNote: Refer to the Warranty for coverage informa

No Internal Network ConnectionNo Internal Network ConnectionNote: Yellow or green LED onNIC connector indicates an active jack.Replace cable or have j

No AudioNo AudioAudio?DoneTurn up volume for internal and external speakers.YesTake the following actions:1. Reseat speaker cable.2. Replace speaker.N

No IP AddressNo IP AddressReplace network cable.Contact Server Administrator to verify DCHP, DNS services started.Reimage device using restore DoneIf

5 Restoring the Flash ImageCreating a Bootable USB Flash DriveTo create a bootable USB flash drive for purposes of reflashing or restoring the softwar

6 BootloaderThe t5325 does not use a BIOS; instead, the t5325 uses a bootloader named uBoot. uBoot allowsyou to configure a limited number of paramete

A SpecificationsTable A-1 HP t5325 Thin ClientDimensionsWidth (front to back)Height (top to bottom)Depth (side to side)160 mm32 mm123 mm6.3 in.1.3 in

Power Output (maximum) 36 W 36 WRated Output Current (maximum) 3 A 3 AOutput Voltage +12 V DC +12 V DCTable A-1 HP t5325 Thin Client (continued)32 Ap

B Electrostatic DischargeA discharge of static electricity from a finger or other conductor may damage system boards or otherstatic-sensitive devices.

iv About This Book

IndexAaltitude specifications 31Bbasic troubleshooting 15beep codes 14Ccable routing slot 2cautionsHP Quick Release 6mounting thin client 8thin client

supported mounting options 7supported orientationshorizontal 10under monitor stand 10vertical 10Ttemperature specifications 31troubleshooting 15Uunsup

Table of contents1 Product Description ...

No Internal Network Connection ... 26No Audio ...

1 Product DescriptionThe following features are common to all HP thin clients:●no hard drives or diskette drives●5-minute hardware setup time●central

Front Panel ComponentsFigure 1-2 Front panel components(1) Power button (4) Line-out (headphone) audio connector(2) Flash activity LED (5) Universal

Installing the Rubber FeetTo install the rubber feet:1. Remove the feet from their backing.2. Line up the hole in each foot with a VESA hole on the bo