HP Compaq Evo D310 Troubleshooting Guide

Compaq Evo D310Micro Desktopwww.hp.com/go/supporttechnicalreferencemanual

System Overview10 Evo D310 Micro DesktopSystem FeaturesComponent DescriptionPackageDescription1 front-accessible shelf for CD-ROM, DVD-ROM or CD-RW dr

System OverviewEvo D310 Micro Desktop 11Package FeaturesRear ConnectorsFront Panel25-pin Parallel ConnectorSerial ConnectorKeyboardMouseNetwork (LAN)

System Overview12 Evo D310 Micro DesktopInside the PCRear ViewMain MemorySocketsCD-ROM, CD-RW drive, or DVD driveHard disk driveAccessory board slotsP

System OverviewEvo D310 Micro Desktop 13SpecificationsPhysical CharacteristicsEnvironmental SpecificationsNOTEOperating temperature and humidity range

System Overview14 Evo D310 Micro DesktopPower Consumption As an ENERGY STAR partner, HP has determined that this product meets the ENERGY STAR guideli

2StatusSystem FeaturesThis chapter describes core components of the Compaq Evo D310 Micro Desktop such as the chipset, processor, mass storage devices

System Features16 Evo D310 Micro DesktopSystem Board LayoutThe Compaq Evo D310 Micro Desktop system board features two DDR-SDRAM main memory slots, th

System FeaturesEvo D310 Micro Desktop 17System Board ComponentsThe following diagram shows where the different slots and connectors are located on the

System Features18 Evo D310 Micro DesktopChipsetThe Compaq Evo D310 Micro Desktop features the Intel i845G chipset.The 845G chipset offers the availabl

System FeaturesEvo D310 Micro Desktop 19Intel 845G System Block Diagram:ICH4 chip AudioADI AC’97Intel 845GMain Memory266MHz DDR-SDRAM3 PCI SlotsMemory

NoticeThe information contained in this document is subject to change without notice.Hewlett-Packard makes no warranty of any kind with regard to this

System Features20 Evo D310 Micro DesktopProcessorThe Compaq Evo D310 Micro Desktop is equipped with either a socket 478B Intel Celeron or Pentium 4 pr

System FeaturesEvo D310 Micro Desktop 21Main MemoryThere are two memory module slots on the system board for installing main memory. You can install 2

System Features22 Evo D310 Micro DesktopAccessory Board SlotsThe Compaq Evo D310 Micro Desktop has four accessory board slots: three PCI slots and one

System FeaturesEvo D310 Micro Desktop 23System Board SwitchesThe following table gives the functionality and default position of switches on the syste

System Features24 Evo D310 Micro DesktopHard Disk DrivesA 3.5-inch hard disk drive is supplied on an internal shelf in some models. These hard drives

System FeaturesEvo D310 Micro Desktop 25Optical DrivesThe Compaq Evo D310 Micro Desktop is available with a choice of optical drives:•CD-RW drive: 40X

System Features26 Evo D310 Micro DesktopCD-RW devices use three different laser powers to achieve these effects in the recording layer:• the highest,

System FeaturesEvo D310 Micro Desktop 27• Supported DVD-ROM formats:.• DVD-ROM•DVD-R (4.7GB/3.9GB)• DVD-RW• DVD + RW.•Interface: E-IDE/ATAPI, Support

System Features28 Evo D310 Micro DesktopAudio features of DVD-VideoA DVD-Video disc can have up to 8 audio tracks (streams). Each track can be in one

System FeaturesEvo D310 Micro Desktop 29Features of the CD-ROM Drive • Supported CD-ROM formats:• CD-ROM Mode 1 and 2 data disc•Photo-CD Multisession•

Evo D310 Micro Desktop 3Information RoadmapUse the icon in Acrobat Reader to search for information in this PDF.The following types of information a

System Features30 Evo D310 Micro DesktopGraphicsThe Compaq Evo D310 Micro Desktop has an Integrated Intel graphics solution. It also has an AGP slot w

System FeaturesEvo D310 Micro Desktop 31ATI Radeon 7000The ATI Radeon 7000 graphics card is powered by the Radeon 7000 graphics processor and 32MB of

System Features32 Evo D310 Micro DesktopATI Radeon 7500The ATI Radeon 7500 graphics card is is powered by the Radeon 7500 GPU and 64MB of DDR-SDRAM me

System FeaturesEvo D310 Micro Desktop 33AudioThe audio solution on the Compaq Evo D310 Micro Desktop is the Integrated Analog Devices AD1981A AC’97 So

System Features34 Evo D310 Micro DesktopLAN ControllerThe Compaq Evo D310 Micro Desktop has an Integrated LAN controller, either an Intel Pro/100 VE N

System FeaturesEvo D310 Micro Desktop 35LAN ConnectorThe 10 Base-T/100 Base-TX LAN connector is located on the rear of the PC. There are two LEDs on t

System Features36 Evo D310 Micro DesktopUSB 2.0 ConnectorsThe Compaq Evo D310 Micro Desktop features 6 USB 2.0 connectors (4 rear and 2 front).USB 2.0

3StatusServiceabilityThis chapter introduces the enhanced serviceability features of the Compaq Evo D310 Micro Desktop PC. It shows how easily you can

Serviceability38 Evo D310 Micro DesktopEvo D310 Micro DesktopHow to remove the hard diskHow to remove the DVD, CD-RW, or CD-ROM drive How to remove th

4StatusBIOS OverviewThis chapter describes the BIOS features of the Compaq Evo D310 Micro Desktop PC.

4 Evo D310 Micro DesktopYour computer’s online informationYour computer may contain online help information on the hard disk. It includes information

BIOS Overview40 Evo D310 Micro DesktopBIOS SummaryThe Compaq Evo D310 Micro Desktop PC BIOS (Basic Input Output System) is based on the American Megat

BIOS OverviewEvo D310 Micro Desktop 41Using the PC Setup ProgramIn the Configuration and Diagnostics menu press F2 to run the Setup program.The Setup

BIOS Overview42 Evo D310 Micro DesktopBoot MenuThe Boot menu is comprised of the following fields:•Quick Boot Mode• Boot-Time Diagnostic Screen• Displ

BIOS OverviewEvo D310 Micro Desktop 43Power Management and Wake Up EventsYou can reduce the PC’s overall power consumption by using Power Management t

BIOS Overview44 Evo D310 Micro DesktopBIOS AddressesThis section provides a summary of the main features of the HP system BIOS. System Memory MapReser

BIOS OverviewEvo D310 Micro Desktop 45DMA Channel ControllersOnly “I/O-to-memory” and “memory-to-I/O” transfers are allowed. “I/O-to-I/O” and “memory-

BIOS Overview46 Evo D310 Micro DesktopInterrupt ControllersThe Interrupt Requests (IRQs) are numbered sequentially, starting with the master controlle

BIOS OverviewEvo D310 Micro Desktop 47PCI Interrupt Request LinesPCI devices generate interrupt requests using up to eight PCI interrupt request lines

BIOS Overview48 Evo D310 Micro DesktopD6 Control is in segment 0. To check <CTRL><HOME> key and verify main BIOS checksum.

BIOS OverviewEvo D310 Micro Desktop 4924 To do any setup before Int vector init.25 Interrupt vector initialization about to begin. To

Evo D310 Micro Desktop 5Finding InformationUse the following table to determine where to locate particular types of information:Type of Information Lo

BIOS Overview50 Evo D310 Micro Desktop59 Hit <DEL> message cleared. <WAIT...> message displayed. About to start DMA and in

BIOS OverviewEvo D310 Micro Desktop 51AA Initialization after E000 optional ROM control is over. Going to display the system configura

BIOS Overview52 Evo D310 Micro DesktopHP e-DiagTools Preboot Diagnostics (Beep Codes)When your PC starts up, its BIOS performs a Power-on Self Test (P

5StatusDrivers and SoftwareThis chapter describes the drivers and software preloaded with the Compaq Evo D310 Micro Desktop PC.

Drivers and Software54 Evo D310 Micro DesktopDriversYou can download up-to-date versions of drivers required for the Compaq Evo D310 Micro Desktop PC

Drivers and SoftwareEvo D310 Micro Desktop 55BIOS UpdatesThe system BIOS is identified by the version number JH.01.yy. The latest BIOS version for you

Drivers and Software56 Evo D310 Micro Desktop

Created in: FranceDate: 06/2002

6 Evo D310 Micro DesktopBibliographyDatasheets and other information can be obtained at:❒Intel Chipsetsdeveloper.intel.com❒Intel Dynamic Video Memory

Evo D310 Micro Desktop 7Table of ContentsSystem OverviewSystem Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Package Featur

8 Evo D310 Micro DesktopGraphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Intel 845G Chipset Integrated Graphics .

1StatusSystem OverviewThis chapter introduces the internal and external features, and lists the specifications of the Compaq Evo D310 Micro Desktop PC