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2-16
Troubleshooting
Table 2-10
Solving Compact Disc and DVD-ROM Problems
Problem Possible Cause Solution
Drive cannot read a disc Disc is not properly seated in the
drive.
Open the loading tray, insert the disc,
then close the tray.
Disc is loaded in the loading tray
upside down.
Open the loading tray, turn over the
disc (label facing up), then close the
tray.
Disc has a scratch on its surface. Insert a different disc.
CD-ROM drive or DVD-ROM
drive is not detected by the
computer.
Drive is not connected properly. If you are running a version of
Windows that was pre-installed by
Compaq, remove the drive from the
MultiBay and reinsert it.
If you are running a version of
Windows that was not pre-installed by
Compaq, turn off the computer. Then
remove the drive from the MultiBay
and reinsert it.
Table 2-11
Solving Diskette Drive/SuperDisk LS-120 Drive Problems
Problem Possible Cause Solution
Drive cannot write to a diskette. Diskette is not formatted. Format the diskette:
If you are using Windows 95 or
Windows 98:
1.
From the Windows desktop, select
My Computer.
2.
Select 3.5-in. Floppy (A).
3.
Select File, then Format.
4.
Fill in the appropriate information,
then select Start.
If you are using Windows NT 4.0,
format the diskette by entering
format a:
at the system prompt.
Diskette is write-protected. Use another diskette that is not write-
protected or disable the write-protect
feature.
Writing to the wrong drive. Check the drive letter in your path
statement.
Not enough space is left on the
diskette.
Save the information to another
diskette.
Drive is disabled. Enable the proper drive through
Device Manager.
Disable diskette write ability is
turned on.
Run Computer Setup. Select the
Storage icon. Make sure Disable
diskette write ability is not checked.
- Compaq Armada M300 1
- Series of Personal Computers 1
- DOCUMENTATION SURVEY 2
- MAINTENANCE AND SERVICE GUIDE 3
- CONTENTS 4
- SPECIFICATIONS 6
- USING THIS GUIDE 7
- Serial Number 8
- PRODUCT DESCRIPTION 9
- Table 1-1 10
- Table 1-2 11
- Features 12
- Accessing the Web Agent 13
- Asset Management 13
- Intelligent Manageability 13
- Fault Management 14
- Fault Management Alerts 14
- Security Management 14
- Configuration Management 15
- Managing Power 15
- Accessing Power Management 15
- Power Management Levels 15
- Figure 1-2. Top Components 16
- Table 1-3 17
- Top Components 17
- Table 1-4 18
- Left Side Components 18
- Table 1-5 19
- Right Side Components 19
- Table 1-6 20
- Front Components 20
- Table 1-7 21
- Rear Components 21
- Table 1-8 22
- Bottom Components 22
- 1.3 Design Overview 23
- System Board 23
- ROUBLESHOOTING 24
- 2.1 Preliminary Steps 25
- 2.2 Clearing Passwords 26
- 2.4 POST Error Messages 27
- Table 2-2 28
- Fatal Error Messages 28
- 2.5 Compaq Utilities 29
- Diagnostics for Windows 30
- Using Computer Setup 30
- File Menu 31
- Security Menu 31
- Advanced Menu 32
- Factory Default Settings 33
- Before Replacing Parts 35
- Obtaining Update Information 35
- Table 2-8 36
- Solving Audio Problems 36
- Table 2-9 37
- Table 2-9 38
- Table 2-10 39
- Table 2-11 39
- Table 2-12 40
- Solving Hard Drive 40
- Problems 40
- Table 2-13 41
- Solving Infrared 41
- Table 2-15 43
- Table 2-16 44
- Solving PC Card 44
- Table 2-19 47
- Solving USB 47
- ILLUSTRATED PARTS CATALOG 48
- Table 3-1 50
- Table 3-2 51
- Spare Part Number 136254-001 51
- 3.4 Mass Storage Devices 52
- 3.5 Miscellaneous 53
- REMOVAL AND REPLACEMENT 54
- PRELIMINARIES 54
- Cables and Connectors 55
- Workstation Precautions 57
- Table 4-1 59
- Table 4-2 59
- Static-Shielding Materials 59
- PROCEDURES 60
- Expansion Unit 62
- ➊ (Figure 5-4) 63
- 5.6 Battery Packs 65
- Replacing the Battery Pack 66
- 5.7 Hard Drives 67
- Inserting a Hard Drive 68
- 5.8 PC Cards 69
- Removing a PC Card 70
- Inserting a PC Card 71
- 5.9 Modem or Modem/NIC Card 72
- Remove the card 73
- ➊ (Figure 5-13) 74
- 5.11 Keyboard 75
- ➊ (Figure 5-15) 76
- Remove the keyboard 76
- 5.12 Memory Expansion 77
- ➋ snap into 78
- 5.13 Switch Cover 79
- ➊ (Figure 5-19) 80
- 5.14 Display Assembly 81
- 5.15 Top Cover with TouchPad 82
- ➊ from the system 83
- ➋, and swing the front 83
- 5.16 Voltage Converter Board 84
- 5.17 Modem Connector Board 85
- 5.18 PC Card Assembly 87
- 5.19 System Board 88
- ➊ (Figure 5-28) 89
- ➌, around the USB port ➌, and 89
- 6.2 Display 91
- 6.3 Hard Drive 92
- 6.4 Diskette Drive 93
- 6.5 Li-Ion Battery Pack 93
- 6.6 CD-ROM Drive 94
- 6.7 DVD-ROM Drive 95
- 6.8 System Interrupts 96
- 6.9 System DMA 96
- 6.10 System I/O Addresses 97
- 6.11 System Memory Map 98
- Index I-1 99
- I-2 Index 100
- Index I-3 101
- I-4 Index 102
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