Hp OfficeJet Pro 7740 User Manual

Open the embedded web server ... 106Embedded web ser

NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region.If you do not use the supplied cord to connect

Test fax setupYou can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing. Perform this test aft

6 Web ServicesThis section contains the following topics:●What are Web Services?●Set up Web Services●Use Web Services●Remove Web ServicesWhat are Web

4. On the screen that appears, touch OK to allow the printer to automatically check for product updates.NOTE: If prompted for proxy settings and if yo

●Print appsHP ePrintTo use HP ePrint , do the following:●Be sure you have an Internet- and email-capable computer or mobile device.●Enable Web Service

TIP:●To learn more about individual print apps and to add, congure, or remove print apps, visit HP Connected (www.hpconnected.com). This site might n

7 Work with cartridgesTo ensure the best print quality from the printer, you need to perform some simple maintenance procedures.TIP: If you have probl

NOTE: This printer is designed for ink cartridges to be used until they are empty. Relling cartridges prior to depletion might cause your printer to

2. Open the cartridge access door.NOTE: Wait until the print carriage stops moving before proceeding.3. Press the front of the cartridge to release it

Order ink cartridgesTo order ink cartridges, go to www.hp.com . (At this time, some portions of the HP website are available in English only.) Orderin

Web access test report ... 136Solve p

NOTE: To turn the usage information function on, restore the factory defaults. For more information about how to restore the defaults, see Restore ori

8 Network setupAdditional advanced settings are available from the printer's home page (embedded web server or EWS). For more information, see Em

Set up the printer on your wireless networkUse the Wireless Setup Wizard from the printer control panel display to set up wireless communication.NOTE:

To change from a wireless connection to a USB or Ethernet connection (Windows)●Connect the USB or Ethernet cable to the printer.To change from a wirel

CAUTION: Network settings are provided for your convenience. However, unless you are an advanced user, you should not change some of these settings (s

●Default Gateway●DNS Address6. Enter your changes, and then touch Done .7. Touch OK .Use Wi-Fi DirectWith Wi-Fi Direct, you can print wirelessly from

To print from a wireless-capable mobile device that supports Wi-Fi DirectMake sure you have installed the latest version of HP Print Service Plugin on

3. From the computer, connect to a new network. Use the process you normally use to connect to a new wireless network or hotspot. Choose the Wi-Fi Dir

9 Printer management toolsThis section contains the following topics:●Toolbox (Windows)●HP Utility (OS X)●Embedded web serverToolbox (Windows)The Tool

About cookiesThe embedded Web server (EWS) places very small text les (cookies) on your hard drive when you are browsing. These les let the EWS reco

Material safety data sheets ... 156Recycling

Embedded web server cannot be openedCheck your network setup●Make sure you are not using a phone cord or a crossover cable to connect the printer to t

10 Solve a problemThe information in this section suggests solutions to common problems. If your printer is not operating correctly and these suggesti

To clear a paper jam from Tray 11. Pull Tray 1 out of the printer completely.2. Check the gap in the printer where the input tray was. Reach into the

2. Check the gap in the printer where the input tray was. Reach into the gap and remove the jammed paper.3. Insert Tray2 back into the printer.To clea

3. Close the cartridge access door.To clear a paper jam from the duplex area1. Remove Tray 1 by pulling it out from the printer.2. Press the buttons o

4. Remove any jammed paper.5. Lift, push back, and close the duplex door.6. Insert the output tray.7. Insert Tray 1 back into the printer.To clear a p

4. Press the two buttons on the paper path cover, and pull the cover out of the printer completely.5. Remove any jammed paper.6. Insert the paper path

2. Pull any jammed paper out of the rollers.3. Close the cover of the document feeder until it snaps into space.4. Lift up the document feeder tray.5.

6. Put down the document feeder tray.7. Lift the scanner lid to check, if there is jammed paper, remove it.Clear a print carriage jamResolve a print c

●If you are printing on both sides of a page, do not print highly saturated images on light weight paper.●Use paper types that are recommended for the

xii ENWW

NOTE: This utility is only available for Windows operating system. Troubleshoot problems with print jobs not printing.Use an HP online troubleshootin

●Windows 10: From the Windows Start menu, click All apps, select Windows System, Control Panel, and then click View devices and printers under Hardwar

iii. Right-click the Print Spooler, and then click Properties.iv. On the General tab, next to Startup type, make sure that Automatic is selected.v. If

d. If there are still documents in the queue, restart the computer and try printing again after the computer has restarted.e. Check the print queue ag

●Delete: Cancel the selected print job.●Hold: Pause the selected print job.●Resume: Continue a paused print job.●Pause Printer: Pause all print jobs i

c. In the printer software, click Print, Scan, & Fax , and then click Maintain Your Printer to access the printer toolbox.d. Click Print Diagnosti

6. Print a test page.To print a test pagea. Load Letter or A4 plain, white paper in the input tray.b. Open HP Utility.NOTE: HP Utility is located in

To print a diagnostics page from the printer displaya. Load letter, A4, or legal unused plain white paper into the input tray.b. From the printer cont

Fax issuesRun the fax test report rst to see if there is a problem with your fax setup. If the test passes and you are still having problems faxing,

●Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the

1 How do I?●Get started●Print●Copy and scan●Fax●Web Services●Work with cartridges●Network setup●Printer management tools●Solve a problemENWW 1

Figure 10-1 Back view of the printer1 Telephone wall jack.2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE&qu

●Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the

●Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord supplied in the box with the printer, connect one

After turning on the printer, HP recommends you wait ve minutes before sending or receiving a fax. The printer cannot send or receive faxes while it

●If the printer shares the same phone line with a DSL service, the DSL modem might not be grounded correctly. If the DSL modem is not grounded correct

your message. Leave at least 5 seconds of silence at the end of the voice message. There should be no background noise when recording this silent time

The computer cannot receive faxes (HP Digital Fax)●The computer selected to receive faxes is turned o. Make sure the computer selected to receive fax

NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages.Fix Wi-Fi Direct connectionUse an H

Printhead alignment fails●If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray. If you have colored

Printer status reportUse the printer status report to view current printer information and cartridge status. Also use the printer status report to hel

2 Get startedThis guide provides details about how to use the printer and how to resolve problems.●Accessibility●HP EcoSolutions (HP and the Environme

●If you are connecting the printer using a wireless connection, make sure the wireless network is functioning properly. For more information, see Netw

2. Clean the scanner glass and lid backing by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner.CAUTION: Use only glass cl

To clean the rollers or separator padWARNING! Before cleaning the printer, turn the printer o by pressing (the Power button) and unplug the power c

If print quality still seems poor after you complete all stages of cleaning, try aligning the printhead. If print quality problems persist after clean

To restore the printer to the original factory defaults1. From the printer control panel, touch or swipe down the tab at the top of the screen to open

Contact HPIf you need help from an HP technical support representative to solve a problem, visit the Contact Support website. The following contact op

A Technical informationThis section contains the following topics:●Specications●Regulatory information●Environmental product stewardship programSpeci

—A size plain paper: Up to 250—B size plain paper: Up to 125Output tray capacity●Plain paper sheets (60 to 105 g/m2 [16 to 28 lb]):—A size plain paper

●Maximum scan size from scanner glass:—A3/Ledger: 297 x 432 mm (11.7 inches x 17 inches)●Maximum scan size from document feeder:—Two-sided (Duplex): 2

●Noise emission statement for Germany●Visual display workplaces statement for Germany●Notice to users of the U.S. telephone network: FCC requirements●

HP EcoSolutions (HP and the Environment)HP is committed to helping you optimize your environmental footprint and empowering you to print responsibly—a

FCC statementNotice to users in KoreaENWW Regulatory information 147

VCCI (Class B) compliance statement for users in JapanNotice to users in Japan about the power cordNoise emission statement for GermanyVisual display

Notice to users of the U.S. telephone network: FCC requirementsENWW Regulatory information 149

Notice to users of the Canadian telephone networkNotice to users of the German telephone network150 Appendix A Technical information ENWW

Australia wired fax statementEuropean Union Regulatory NoticeProducts bearing the CE marking comply with one or more of the following EU Directives as

Declaration of conformityRegulatory information for wireless productsThis section contains the following regulatory information pertaining to wireless

●Notice to users in Mexico●Notice to users in Japan●Notice to users in KoreaExposure to radio frequency radiationNotice to users in BrazilENWW Regulat

Notice to users in CanadaNotice to users in Taiwan154 Appendix A Technical information ENWW

Notice to users in MexicoNotice to users in JapanNotice to users in KoreaEnvironmental product stewardship programHP is committed to providing quality

●The Table of Hazardous Substances/Elements and their Content (China)●EPEAT●Declaration of the Presence Condition of the Restricted Substances Marking

3. You can touch Schecule On/O to get to the time settings after setting one of these to ON.4. Touch the desired option, and follow the onscreen mess

Power consumptionHP printing and imaging equipment marked with the ENERGY STAR® logo is certied by the U.S. Environmental Protection Agency. The foll

China SEPA Eco Label User InformationChina Energy Label for Printer, Fax and Copier158 Appendix A Technical information ENWW

The Table of Hazardous Substances/Elements and their Content (China)EPEATENWW Environmental product stewardship program 159

Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)160 Appendix A Technical information ENWW

Battery disposal in TaiwanCalifornia Perchlorate Material NoticeBattery notice for BrazilENWW Environmental product stewardship program 161

EU Battery Directive162 Appendix A Technical information ENWW

IndexAaccessibility 2accessoriessetup 13ADSL, fax setup withparallel phone systems 69align printhead 139answer ring patternchange 59parallel phone sys

DSL, set up (parallel phone systems) 69error correction mode 51error reports 64forwarding 54header 58Internet Protocol, over 62ISDN line, set up (para

output traylocating 6Ppaperclear jams 108HP, order 12load tray 14selecting 12skewed pages 116specications 144troubleshoot feeding 116paper-feed prob

distinctive ringing 59distinctive ringing (parallel phone systems) 71DSL (parallel phone systems) 69fax scenarios 67fax, with parallel phone systems 6

To turn Quiet Mode on or o from the printer software (Windows)1. Open the HP printer software. For more information, see Open the HP printer software

Top and front view1 Document feeder2 Document feeder paper-width guides3 Document feeder tray4 Scanner lid5 Scanner glass6 Cartridge access door7 Outp

HP OiceJet Pro 7740 Wide Format All-in-One seriesUser Guide

2 Cartridges3 Cartridge access doorNOTE: Cartridges should be kept in the printer to prevent possible print quality issues or printhead damage. Avoid

NOTE: Return the control panel to its original position by pushing down the left side until it back into place.Overview of buttons and lightsThe follo

Icon PurposeSetup: Displays the setup screen for changing preferences, network setup, Wi-Fi Direct, Web Services setup, fax setup, and other maintenan

Change printer settingsUse the control panel to change the printer functions and settings, print reports, or get help for the printer.TIP: If the prin

HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet

Business documents●HP Premium Presentation Paper 120g Matte or HP Professional Paper 120 MattThis paper is a heavy two-sided matte paper perfect for p

●Do not overload the tray or document feeder.●To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in t

To change tray settingsNOTE: You can also change the tray settings from the HP printer software or EWS.To access EWS and the printer software, see Emb

●To slide the paper-width guides, press the button on the left paper-width guide and slide the guide at the same time.●To slide the paper-length guide

4. Adjust the paper-width guides and the paper-length guide until they touch the edge of the stack of paper.5. Check the input tray area inside the pr

Copyright information© 2016 HP Development Company, L.P.Edition 1, 6/2016HP Company noticesThe information contained in this document is subject to ch

2. If there is other paper in the input tray,remove the paper.3. Press the button lower right of tray,pull out the input tray extension.4. Slide the p

5. Insert the paper in portrait orientation and with the side to be printed facing down.Make sure the stack of paper is aligned with the appropriate p

8. Reinsert the input tray into the printer.NOTE: When you insert the input tray, the input tray extension remains outside of the printer.This is the

2. If there is other paper in the input tray, remove the paper.3. Slide the paper guides towards the edges of the tray as far as possible.●To slide th

4. Insert the envelope in portrait orientation and with the side to be printed facing down.Make sure the stack of envelope is aligned with the appropr

7. Reinsert the input tray into the printer.8. Pull out the output tray extension.To load cards and photo paper1. Pull out the input tray completely.2

●To slide the paper-width guides, press the button on the left paper-width guide and slide the guide at the same time.●To slide the paper-length guide

5. Adjust the paper-width guides and the paper-length guide until they touch the edge of the stack of paper.6. Check the input tray area inside the pr

NOTE: Many of the special features do not work correctly if the scanner glass and lid backing are not clean. For more information, see Maintain the pr

a. If you are loading an original printed in portrait orientation, place the pages so that the top edge of the document goes in rst. If you are loadi

Safety informationAlways follow basic safety precautions when using this product to reduce risk of injury from re or electric shock.- Read and unders

To update the printer using the embedded web server1. Open the EWS.For more information, see Embedded web server.2. Click the Tools tab.3. In the Prin

3 PrintMost print settings are automatically handled by the software application. Change the settings manually only when you want to change print qual

6. Click OK to close the Properties dialog box.7. Click Print or OK to begin printing.To print documents (OS X)1. From the File menu in your software,

a. Choose the appropriate paper size in the Paper Size pop-up menu.NOTE: If you change the paper size, ensure that you have loaded the correct paper.b

3. Select the appropriate envelope size from the Paper Size pop-up menu.If you do not see options on the Print dialog, click Show Details.NOTE: If you

3. Set the print options.If you do not see options on the Print dialog, click Show Details.●Choose the appropriate paper size in the Paper Size pop-up

7. Touch Continue to preview the selected photo.8. Touch Print to begin printing.Print on special and custom-size paperIf your application supports cu

To print on special or custom-size paper (Windows)NOTE: Before you can print on custom-size paper, you must set up the custom size in the Print Server

Print on both sides (duplexing)To print on both sides of the page (Windows)1. Load paper in the input tray. For more information, see Load paper.2. Fr

NOTE: Devices running iOS 4.2 or later have AirPrint preinstalled.●Android: Download the HP Print Service Plugin (supported by most Android devices) f

Ink tips●If the print quality is not acceptable, see Printing issues for more information.●Use Original HP cartridges.Original HP cartridges are desig

NOTE: The preview on the Layout tab cannot reect what you select from the Pages per Sheet Layout, the Booklet, or the Page Borders drop-down lists.—P

4 Copy and scan●Copy●Scan●Tips for copy and scan successCopyTo copy document or ID card1. Make sure you have paper loaded in the input tray. For more

Scan to a computerBefore scanning to a computer, make sure you have already installed the HP recommended printer software. The printer and computer mu

NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top right corner of the Scan dialog to review and

Set up Scan to Email1. Enable Web Services on the printer. For more information, see Set up Web Services.2. From Home screen, touch Apps, and then tou

To scan a document or photo to email from HP printer software (Windows)1. Load your original print-side down on the scanner glass or print-side up in

To scan using WebscanScanning using Webscan oers basic scan options. For additional scan options or functionality, scan from the HP printer software.

5. When all of the pages have been scanned, select Save from the File menu. The Save dialog appears.6. Select the type of editable text.I want to... F

Create a new scan shortcut (Windows)You can create your own scan shortcut to make scanning easier. For example, you might want to regularly scan and s

Table of contents1 How do I? ...

Go online to learn more about using the HP Scan software. Learn how to do the following:●Customize scan settings, such as image le type, scan resolut

5 FaxYou can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time within 24 hours and s

To send a standard fax from the printer control panel1. Load your original print-side down on the scanner glass or print-side up in the document feede

To send a fax from an extension phone1. Load your original print-side down on the scanner glass or print-side up in the document feeder.2. Dial the nu

To send a fax using printer memory1. Ensure that Scan and Fax Method is turned on.a. From the printer control panel display, touch Fax .b. Touch Setup

●The quality and transmission speed of faxes you send and receive are aected.●The Speed is automatically set to Medium .●You can no longer send or re

a. From the printer control panel display, touch Fax , touch Send and Receive, and then touch Receive Now.b. After the printer begins to receive the f

4. Touch Received Fax List.5. Touch to select a fax, and then touch Print.If you want to stop reprinting the faxes in memory, touch (Cancel).Forward

Block unwanted fax numbersIf you subscribe to a caller ID service through your phone provider, you can block specic fax numbers so the printer does n

Set up phone book contactsYou can set up frequently used fax numbers as phone book contacts. This lets you quickly dial those numbers using the printe

Print photos ...

Create and edit a group phone book contactYou can store groups of fax numbers as group phone book contacts.To set up group phone book contactsNOTE: B

6. Touch Delete.7. Touch Yes to conrm.Print a list of phone book contactsYou can print a list of your phone book contacts.1. Load paper in the tray.

●Turn on the Auto Answer setting if you want the printer to answer faxes automatically. The printer answers all incoming calls and faxes.●Turn o the

To change the answer ring pattern for distinctive ring1. Ensure that the printer is set to answer fax calls automatically.For more information, see Se

To set the redial options1. From the printer control panel display, touch Fax .2. Touch Setup , and then touch Preferences .3. Touch Auto Redial .4. T

Fax and digital phone servicesMany telephone companies provide their customers with digital phone services, such as the following:●DSL: A Digital subs

NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement ca

Print fax error reportsYou can congure the printer so that it automatically prints a report when there is an error during transmission or reception.T

3. Touch Print Fax Reports .4. Touch Last Transaction Log.5. Touch Print to begin printing.Print a Caller ID ReportYou can print a list of Caller ID f

Set up faxing (parallel phone systems)Before you begin setting up the printer for faxing, determine which kind of phone system your country/region use

Set up phone book contacts ...

●Case F: Shared voice/fax line with voice mail●Case G: Fax line shared with computer modem (no voice calls received)●Case H: Shared voice/fax line wit

NOTE: If your home or oice setup is not described in this section, set up the printer as you would a regular analog phone. Make sure you use the phon

Figure 5-1 Back view of the printer1 Telephone wall jack.2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.You

Figure 5-2 Back view of the printer1 Telephone wall jack.2 DSL (or ADSL) lter and cord supplied by your DSL provider.3 Use the phone cord supplied i

NOTE: Some ISDN systems allow you to congure the ports for specic phone equipment. For example, you might have assigned one port for telephone and G

NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region.If you do not use the supplied cord to connect

To set up the printer with a shared voice/fax line1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall

Figure 5-5 Back view of the printer1 Telephone wall jack.2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.You

Set up the printer with a computer dial-up modemIf you are using the same phone line for sending faxes and for a computer dial-up modem, follow these

When the phone rings, the printer automatically answers after the number of rings you set in the Rings to Answer setting. The printer begins emitting

Shared voice/fax line with computer dial-up modem and answering machine ...

To set up the printer with a computer DSL/ADSL modem1. Obtain a DSL lter from your DSL provider.2. Using the phone cord provided in the box with the

Figure 5-9 Back view of the printer1 Telephone wall jack.2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.3 Pa

is a voice call, you need to answer it before the printer answers the call. To set up the printer to answer calls automatically, turn on the Auto Answ

NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–li

Figure 5-11 Back view of the printer1 Telephone wall jack.2 Use the phone cord provided to connect to the 1-LINE port on the back of the printer.You

7. Change the Rings to Answer setting on the printer to the maximum number of rings supported by your printer. (The maximum number of rings varies by

2 "IN" phone port on your computer.3 "OUT" phone port on your computer.4 Telephone (optional).5 Answering machine.6 Computer with

If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.Shared

NOTE: Phones in other parts of the home/oice sharing the same phone number with DSL/ADSL service need to be connected to additional DSL/ADSL lters,

There are two dierent ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your