Hp DeskJet 3700 User Manual download pdf (Page 79)

3. Remove the cartridge indicated in the error message.

4. Clean the cartridge contacts and printer contacts.

a. Hold the cartridge by its sides with the bottom pointing up and locate the electrical contacts on the

cartridge.

The electrical contacts are the small gold-colored dots on the cartridge.

b. Wipe only the contacts with a dry swab or lint-free cloth.

CAUTION: Be careful to wipe only the contacts, and do not smear any of the ink or other debris

elsewhere on the cartridge.

c. On the inside of the printer, locate the contacts for the cartridge.

The printer contacts are the set of gold-colored bumps positioned to meet the contacts on the

cartridge.

d. Use a dry swab or lint-free cloth to wipe the contacts.

5. Reinstall the cartridge.

6. Close the cartridge access door.

7. Check if the error message has gone away. If you still receive the error message, turn the printer o, and

then on.

NOTE: If one cartridge is causing problems, you can remove it and use the single cartridge mode to operate

the printer with only one cartridge.

ENWW Cartridge issues 75

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Hp DeskJet 3700 User Manual Page 79