HP Compaq Elite 8000f USDT Specifications

Maintenance and Service GuideHP Compaq 8000f Elite Business PCUltra-slim Desktop

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E Troubleshooting Without DiagnosticsThis chapter provides information on how to identify and correct minor problems, such as diskettedrive, hard driv

●Refer to the comprehensive online technical support at http://www.hp.com/support.●Refer to Helpful Hints on page 91 in this guide.To assist you in re

●Wake the computer by pressing any key on the keyboard or pressing the power button. If thesystem remains in suspend mode, shut down the computer by p

Solving General ProblemsYou may be able to easily resolve the general problems described in this section. If a problempersists and you are unable to r

There is no sound or sound volume is too low.Cause SolutionSystem volume may be set low or muted. 1. Check the F10 BIOS settings to make sure the inte

Poor performance is experienced.Cause SolutionToo many applications running. 1. Close unnecessary applications to free up memory.2. Add more memory. S

System does not power on and the LEDs on the front of the computer are not flashing.Cause SolutionSystem unable to power on. Press and hold the power

Solving Power ProblemsCommon causes and solutions for power problems are listed in the following table.Table E-2 Solving Power ProblemsPower supply s

Solving Diskette ProblemsCommon causes and solutions for diskette problems are listed in the following table.NOTE: The computer does not support inter

Cannot format diskette.Cause SolutionInvalid media reported. When formatting a disk in MS-DOS, you may need to specifydiskette capacity. For example,

1 Product FeaturesFront Panel ComponentsDrive configuration may vary by model.Figure 1-1 Front Panel ComponentsTable 1-1 Front Panel Components1 Opt

Cannot Boot to Diskette.Cause SolutionDiskette boot has been disabled in Computer Setup. 1. Run Computer Setup and enable USB device inStorage > Bo

Solving Hard Drive ProblemsTable E-4 Solving Hard Drive ProblemsHard drive error occurs.Cause SolutionHard disk has bad sectors or has failed. 1. In

Nonsystem disk/NTLDR missing message.Cause SolutionThe system is trying to start from a diskette that is notbootable.Remove the diskette from the disk

Computer seems to be locked up.Cause SolutionProgram in use has stopped responding to commands. Attempt the normal Windows “Shut Down” procedure. If t

Solving Media Card Reader ProblemsTable E-5 Solving Media Card Reader ProblemsMedia card will not work in a digital camera after formatting it in Mic

Do not know how to remove a media card correctly.Cause SolutionThe computer’s software is used to safely eject the card. Open My Computer (Windows XP)

Solving Display ProblemsIf you encounter display problems, see the documentation that came with the monitor and to thecommon causes and solutions list

Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, andthe computer beeps five times. (Beeps sto

Blurry video or requested resolution cannot be set.Cause SolutionIf the graphics controller was upgraded, the correct graphicsdrivers may not be loade

Vibrating or rattling noise coming from inside a CRT monitor when powered on.Cause SolutionMonitor degaussing coil has been activated. None. It is nor

Rear Panel ComponentsFigure 1-2 Rear Panel ComponentsTable 1-2 Rear Panel Components1 Line-Out Connector for powered audiodevices (green)6 Power C

Solving Audio ProblemsIf the computer has audio features and you encounter audio problems, see the common causes andsolutions listed in the following

Sound does not come out of the speaker or headphones.Cause SolutionComputer is in standby mode. Press the power button to resume from standby mode.CAU

There is no sound or sound volume is too low.Cause SolutionThe application is set to use a different audio device thanspeakers.Some graphics cards sup

Solving Printer ProblemsIf you encounter printer problems, see the documentation that came with the printer and to thecommon causes and solutions list

Solving Keyboard and Mouse ProblemsIf you encounter keyboard or mouse problems, see the documentation that came with the equipmentand to the common ca

Mouse does not respond to movement or is too slow.Cause SolutionMouse may need cleaning. Remove the roller ball cover on the mouse and clean theintern

Solving Hardware Installation ProblemsYou may need to reconfigure the computer when you add or remove hardware, such as an additionaldrive or expansio

Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beepsfive times. (Beeps stop after fifth iterati

Solving Network ProblemsSome common causes and solutions for network problems are listed in the following table. Theseguidelines do not discuss the pr

Network driver does not detect network controller.Cause SolutionNetwork controller is disabled. 1. Run Computer Setup and enable network controller.2.

2 Installing and Customizing theSoftwareIf your computer was not shipped with a Microsoft operating system, some portions of thisdocumentation do not

Diagnostics passes, but the computer does not communicate with the network.Cause SolutionNetwork drivers are not loaded, or driver parameters do notma

System setup utility reports unprogrammed EEPROM.Cause SolutionUnprogrammed EEPROM. Contact an authorized service provider.Table E-12 Solving Network

Solving Memory ProblemsIf you encounter memory problems, some common causes and solutions are listed in the followingtable.CAUTION: Power may still be

Insufficient memory error during operation.Cause SolutionToo many Terminate and Stay Resident programs (TSRs)are installed.Delete any TSRs that you do

Solving Processor ProblemsIf you encounter processor problems, common causes and solutions are listed in the following table.Table E-14 Solving Proce

Solving CD-ROM and DVD ProblemsIf you encounter CD-ROM or DVD problems, see the common causes and solutions listed in thefollowing table or to the doc

Movie will not play in the DVD drive.Cause SolutionMovie may be regionalized for a different country. See the documentation that came with the DVD dri

USDT computer boots too slow after removing a CD-ROM or DVD drive.Cause SolutionThe system is searching for the drive during boot becausethe drive cab

Solving USB Flash Drive ProblemsIf you encounter USB flash drive problems, common causes and solutions are listed in the followingtable.Table E-16 So

Solving Front Panel Component ProblemsIf you encounter problems with devices connected to the front panel, refer to the common causes andsolutions lis

4. Click on the Windows Update link.In Windows Vista and Windows 7, the Windows Update screen appears. Click view availableupdates and make sure all c

Solving Internet Access ProblemsIf you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to thecommon causes a

Unable to connect to the Internet.Cause SolutionIP address is not configured properly. Contact your ISP for the correct IP address.Cookies are corrupt

Internet takes too long to download Web sites.Cause SolutionModem is not set up properly. Verify that the modem is connected and communicatingproperly

Solving Software ProblemsMost software problems occur as a result of the following:●The application was not installed or configured correctly.●There i

Contacting Customer SupportFor help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you,visit http://www.hp

F POST Error MessagesThis appendix lists the error codes, error messages, and the various indicator light and audiblesequences that you may encounter

POST Numeric Codes and Text MessagesThis section covers those POST errors that have numeric codes associated with them. The sectionalso includes some

Control panel message Description Recommended action163-Time & Date Not Set Invalid time or date in configurationmemory.RTC (real-time clock) batt

Control panel message Description Recommended action303-Keyboard Controller Error I/O board keyboard controller. 1. Reconnect keyboard with computertu

Control panel message Description Recommended action605-Diskette Drive Type Error Mismatch in drive type. 1. Disconnect any other diskettecontroller d

created and the software installed in order to get the most from your PC. The software and image filenames are:●Corel WinDVD SD and BD – installation

Control panel message Description Recommended action1796-SATA Cabling Error One or more SATA devices are improperlyattached. For optimal performance,

Control panel message Description Recommended action2212-USB Key Provisioning failure writing todeviceUSB device used for USB key provisioningwill not

Control panel message Description Recommended action2231-ME error during MEBx execution Error occurred during MEBx executionwhich fails into “ME” grou

Interpreting POST Diagnostic Front Panel LEDs andAudible CodesThis section covers the front panel LED codes as well as the audible codes that may occu

Activity Beeps Possible Cause Recommended ActionRed Power LED flashes fivetimes, once every second,followed by a two secondpause. Beeps stop after fif

Activity Beeps Possible Cause Recommended ActionRed Power LED flasheseleven times, once everysecond, followed by a twosecond pause. Beeps stopafter fi

G Password Security and ResettingCMOSThis computer supports security password features, which can be established through the ComputerSetup Utilities m

Resetting the Password JumperTo disable the power-on or setup password features, or to clear the power-on or setup passwords,complete the following st

Clearing and Resetting the CMOSThe computer’s configuration memory (CMOS) stores information about the computer’s configuration.The CMOS button resets

4. Locate, press, and hold the CMOS button in for five seconds.NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOSb

3 Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:●Change factory default settings.●Set

H Drive Protection System (DPS)The Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in somecomputers. DPS is de

Accessing DPS Through Computer SetupWhen the computer does not power on properly you should use Computer Setup to access the DPSprogram. To access DPS

I SpecificationsTable I-1 SpecificationsDesktop Dimensions (in the desktop position)HeightWidthDepth(depth will increase if the computer is equipped

Rated Input Current (maximum)12.4A @ 100VAC 1.2A @ 200VAC1This system utilizes an active power factor corrected external power supply. This allows the

IndexSymbols/Numerics4-pin power pin assignments 716-pin power pin assignments 71Aaccess panellocking and unlocking 32removing 38access panel, locked

Hhard driveactivity light 1proper handling 28SATA characteristics 20hard drive cage, removal andreplacement 53hard drive problems 101hard drive recove

bezel blanks 40front bezel 39optical drive 46resettingCMOS 136password jumper 136restoring the hard drive 78, 82RJ-45 connector 2Ssafety and comfort 9

●Solve system configuration errors detected but not automatically fixed during the Power-On Self-Test (POST).●Replicate the system setup by saving sys

Computer Setup—FileNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-2 Computer Setup—FileOpt

Computer Setup—StorageNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-3 Computer Setup—Stor

© Copyright 2010 Hewlett-PackardDevelopment Company, L.P. Theinformation contained herein is subject tochange without notice.Microsoft and Windows are

Storage Options Removable Media BootEnables/disables ability to boot the system from removable media.SATA EmulationAllows you to choose how the SATA c

Power-On Password Allows you to set and enable a power-on password. The power-on password prompt appearsafter a power cycle. If the user does not ente

USB Security Allows you to set Device Available/Device Hidden for:●Front USB Ports◦USB Port 3◦ USB Port 4◦USB Port 5◦USB Port 6●Rear USB Ports◦USB Por

System Security(some models: theseoptions are hardwaredependent)Data Execution Prevention (some models) (enable/disable) - Helps prevent operating sys

Master Boot RecordSecurityProtects the master boot record from viruses or other corruption. Saves of copy of the currentmaster boot record.Setup Secur

Computer Setup—PowerNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-5 Computer Setup—PowerO

Computer Setup—AdvancedNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-6 Computer Setup—Adv

◦ Clear Memory = No memory count on cold boot. Clears memory on all boots.◦FullBoot Every x Days = Memory count on 1st cold boot on or after the xth d

PCI Devices ● Lists currently installed PCI devices and their IRQ settings.●Allows you to reconfigure IRQ settings for these devices or to disable the

Management Devices The Management Devices menu will only be displayed in the Advanced menu when the BIOSdetects multiple management options.This optio

About This BookWARNING! Text set off in this manner indicates that failure to follow directions could result in bodilyharm or loss of life.CAUTION: Te

4 Serial ATA (SATA) Drive Guidelinesand FeaturesNOTE: HP only supports the use of SATA hard drives on these models of computer. No ParallelATA (PATA)

SMART ATA DrivesThe Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP PersonalComputers have built-in drive failure pred

5 Identifying the Chassis, Routine Care,and Disassembly PreparationThis chapter provides general service information for the computer. Adherence to th

Electrostatic Discharge InformationA sudden discharge of static electricity from your finger or other conductor can destroy static-sensitivedevices or

●Always be properly grounded when touching a sensitive component or assembly.●Avoid contact with pins, leads, or circuitry.●Place reusable electrostat

●Conductive bins and other assembly or soldering aids●Conductive foam●Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistan

●Never cover the ventilation slots on the monitor with any type of material.●Install or enable power management functions of the operating system or o

CAUTION: Use safety glasses equipped with side shields before attempting to clean debris fromunder the keys.●Visible debris underneath or between the

Tools and Software RequirementsTo service the computer, you need the following:● Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001)●Torx

●Before handling a drive, ensure that you are discharged of static electricity. While handling adrive, avoid touching the connector. For more informat

iv About This Book

6 Removal and Replacement ProceduresAdherence to the procedures and precautions described in this chapter is essential for proper service.After comple

Serial Number LocationEach computer has a unique serial number and a product ID that are located on the top of thecomputer when it is in the tower con

Security Lock ProvisionsNOTE: For information on data security features, refer to the Desktop Management Guide and theHP ProtectTools Security Manager

PadlockFigure 6-4 Installing a PadlockHP Business PC Security Lock1. Fasten the security cable by looping it around a stationary object.Figure 6-5 S

2. Thread the keyboard and mouse cables through the lock.Figure 6-6 Threading the Keyboard and Mouse Cables3. Screw the lock to the chassis using the

4. Insert the plug end of the security cable into the lock (1) and push the button in (2) to engage thelock. Use the key provided to disengage the loc

Front Bezel SecurityThe front bezel can be locked in place by installing a security screw provided by HP. To install thesecurity screw:1. Remove/disen

9. Install the security screw through the middle front bezel release tab and into the chassis tosecure the front bezel in place.Figure 6-10 Installin

Computer Access PanelTo access internal components, you must remove the access panel:1. Prepare the computer for disassembly (Preparation for Disassem

Front Bezel1. Prepare the computer for disassembly (Preparation for Disassembly on page 30).2. Remove the computer access panel (Computer Access Panel

Table of contents1 Product Features ...

Bezel BlankOn some models, there is a bezel blank covering the external drive bay that needs to be removedbefore installing a drive. To remove a bezel

Installing Additional MemoryThe computer comes with double data rate 3 synchronous dynamic random access memory (DDR3-SDRAM) small outline dual inline

Populating SODIMM SocketsThere are two SODIMM sockets on the system board, with one socket per channel. The sockets arelabeled XMM1 and XMM3. The XMM1

Installing SODIMMsCAUTION: You must disconnect the power cord before adding or removing memory modules.Regardless of the power-on state, voltage is al

5. Slide the new SODIMM into the socket at approximately a 30° angle (1) then press the SODIMMdown (2) so that the latches lock it in place.Figure 6-1

Cable ManagementAlways follow good cable management practices when working inside the computer.●Keep cables away from major heat sources like the heat

Replacing the Optical DriveThe Ultra-Slim Desktop uses a slimline Serial ATA (SATA) optical drive.Removing the Existing Optical Drive1. Prepare the co

Preparing the New Optical DriveBefore the new optical drive can be used, the release latch must be attached.1. Peel the backing off the adhesive on th

Installing the New Optical DriveNOTE: If you are installing an optical drive in a bay that did not previously have a drive in it, youmust remove the a

Hard DriveNOTE: The Ultra-Slim Desktop supports only 2.5-inch Serial ATA (SATA) internal hard drives;parallel ATA (PATA) internal hard drives are not

Generating Static ... 23Preventing Electro

6. Lift the hard drive carrier straight up and out of the chassis.Figure 6-21 Removing the Hard Drive Carrier7. Remove the four guide screws from the

9. Position the hard drive so that the top of the hard drive is up against the top of the carrier (1) sothat the circuit board on the bottom of the ha

11. To place the hard drive carrier back in the chassis, align the guide screws with the slots on thedrive bay, drop the carrier straight down into th

Hard Drive CageThe drive cage sits behind the USB ports on the front of the chassis.1. Prepare the computer for disassembly (Preparation for Disassemb

Port CoverAn optional rear port cover is available for the computer.To install the port cover:1. Thread the cables through the bottom hole on the port

Front FanThe front fan sits against the front on the left side of the chassis.1. Prepare the computer for disassembly (Preparation for Disassembly on

Card ReaderThe card reader is secured to the front right corner of the chassis.1. Prepare the computer for disassembly (Preparation for Disassembly on

SpeakerThe speaker is secured to the front of the chassis between the fan and the I/O ports.1. Prepare the computer for disassembly (Preparation for D

Heat sinkThe heat sink is secured by four Torx T15 screws. It does not have an attached fan.1. Prepare the computer for disassembly (Preparation for D

CAUTION: Heat sink retaining screws should be tightened in diagonally opposite pairs (as inan X) to evenly seat the heat sink on the processor. This i

Hard Drive Cage ... 53Po

4. Position the heat sink atop the processor.5. If using a new heat sink, remove the protective covering from the bottom of the heat sink andplace it

System BoardCAUTION: Be very careful when removing or replacing the system board to prevent damaging it.1. Prepare the computer for disassembly (Prepa

13. Remove the three remaining screws that secure the system board to the chassis.Figure 6-36 Removing the system board14. Slide system board toward

9. Remove the hard drive cage (Hard Drive Cage on page 53).10. Remove the system board (System Board on page 61).11. Disconnect the fan control cable

CAUTION: Static electricity can damage the electronic components of the computer or optionalequipment. Before beginning these procedures, ensure that

Changing from Desktop to Tower Configuration1. Prepare the computer for disassembly (Preparation for Disassembly on page 30).2. Place the computer fir

Power Supply, ExternalThe USDT chassis uses an external power supply.WARNING! To reduce potential safety issues, only the power supply provided with t

A Connector Pin AssignmentsThis appendix contains the pin assignments for many computer and workstation connectors. Some ofthese connectors may not be

Ethernet RJ-45Connector and Icon Pin Signal1234(+) Transmit Data(-) Transmit Data(+) Receive DataUnused5678Unused(-) Receive DataUnusedUnusedSerial In

MicrophoneConnector and Icon (1/8” miniphone) Pin Signal1231 (Tip)2 (Ring)3 (Shield)Audio_leftPower_RightAudio_rightHeadphoneConnector and Icon (1/8”

Using a Windows 7 operating system DVD (purchased separately) ... 79Windows Vista – Backup and Recovery ...

MonitorConnector and IconPin Signal Pin Signal1234Red AnalogGreen AnalogBlue AnalogNot used 9101112+5V (fused)GroundNot usedDDC Serial Data5678Groun

4-Pin Power (for CPU)Connector and Icon Pin Signal1234GNDGND+12V CPU-12V CPU6-Pin Power (for CPU) (CMT, SFF)Connector and Icon Pin Signal64123456GNDGN

PCI Expressx1, x4, x8, and x16 PCI Express ConnectorPin APin Signal Pin Signal Pin Signal Pin Signal Pin Signal12345PRSNT1+12V+12VGNDJTAG2678910JTAG3J

PCI Expressx1, x4, x8, and x16 PCI Express ConnectorPin BPin Signal Pin Signal Pin Signal Pin Signal Pin Signal12345+12V+12VRSVDGNDSMCLK678910SMDATGND

B Power Cord Set RequirementsThe power supplies on some computers have external power switches. The voltage select switchfeature on the computer permi

Country-Specific RequirementsAdditional requirements specific to a country are shown in parentheses and explained below.Country Accrediting Agency C

C Backup and RecoveryWindows 7 – Backup and RecoveryTo protect your information, use Windows Backup and Restore to back up individual files and folder

●Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shotof your settings. The screen shot can be a time-saver i

NOTE: If you are unable to boot (start up) your computer and you cannot use the system repairdiscs you previously created (select models only), you mu

To recover the original hard drive image using F11, follow these steps:1. If possible, back up all personal files.2. If possible, check for the presen

Contacting Customer Support ... 134Appendix F

Windows Vista – Backup and RecoveryTo protect your information, use the Backup and Restore Center to back up individual files andfolders, back up your

●When backing up to discs, use any of the following types of discs (purchased separately): CD-R,CD-RW, DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. Th

CAUTION: Using Startup Repair completely erases hard drive contents and reformats the harddrive. All files you have created and any software installed

To initiate recovery using a Windows Vista operating system DVD, follow these steps:NOTE: This process takes several minutes.1. If possible, back up a

D Computer Diagnostic FeaturesHewlett-Packard Vision DiagnosticsNOTE: HP Vision Diagnostics is included on CD with some computer models only.The Hewle

4. Turn on the computer. The system will boot into HP Vision Diagnostics.NOTE: If the system does not boot to the CD in the optical drive or to the US

There are three types of tests to choose from:●Quick Test—Provides a predetermined script where a sample of each hardware component isexercised. You m

●The test progress for each device being tested●The elapsed test times for each device being testedHistory TabThe History tab contains information on

The Test Components section provides a description of each test, as well as the parameters thatmay be adjusted when running in Custom test mode.The De

Protecting the SoftwareTo protect software from loss or damage, you should keep a backup copy of all system software,applications, and related files s