HP ZBook 17 Mobile Workstation (ENERGY STAR) User Manual

HP ZBook 17 Mobile WorkstationMaintenance and Service GuideIMPORTANT! This document is intended for HPauthorized service providers only.

Entering MultiBoot Express preferences ... 124Using HP PC Hardware Diagnostics (UEFI) (select models

13. Remove the six Torx T8M2.5×7.0 screws (1) that secure the panel to the enclosure.NOTE: If tape secures the panel to the enclosure, lift the tape t

16. If you need to remove the LVDS board from the display enclosure:NOTE: The LVDS board is available using spare part number 741282-001.a. Disconnect

b. Remove the cable (2).18. If you need to remove the antenna cables from the display enclosure:a. Lift the antennas from the routing paths on the dis

ExpressCard assemblyDescription Spare part numberExpressCard assembly 737733-001Before removing the ExpressCard assembly, follow these steps:1. Shut d

Reverse this procedure to install the ExpressCard assembly.Smart Card readerDescription Spare part numberSmart Card reader (includes cable) 742159-001

4. Remove the Smart Card reader from the computer (4).Reverse this procedure to install the Smart Card reader.Audio/USB boardDescription Spare part nu

Remove the audio/USB board:1. Position the computer upright and open as far as possible.2. Remove the four Phillips M2.5x4.0 screws (1) that secure th

Processor heat sinkDescription Spare part numberFor use only with computer models equipped with quad-core processors 735372-001For use only with compu

2. Remove the heat sink from the base enclosure (2).NOTE: Use the image below that best matches your model.96 Chapter 6 Removal and replacement proc

3. Thermal paste located on the surfaces of the processor (1) and the processor heat sink (2).Replacement thermal paste and pads are included in the p

Using the Windows recovery tools ... 147Using f11 recovery tools (select models

ProcessorNOTE: The processor spare part kit includes replacement thermal material.Description Spare part numberIntel Core i7 processors (include repla

2. Lift the processor (2) straight up and remove it.NOTE: When you install the processor, the gold triangle (3) on the processor must be alignedwith t

Graphics board fan/heat sink assemblyNOTE: The graphics board fan/heat sink assemblies include replacement thermal material.Description Spare part num

4. Lift the heat sink/fan assembly (3) straight up to remove it.Component replacement procedures101

5. Use the image below that matches your computer’s thermal pad configuration.The thermal material must be thoroughly cleaned from the surfaces of the

6.Reverse this procedure to install the graphics board fan/heat sink assembly.Graphics boardNOTE: The graphics board spare part kit includes replaceme

3. Disconnect the power from the computer by first unplugging the power cord from the AC outletand then unplugging the AC adapter from the computer.4.

Power connector cableBefore removing the power connector cable, follow these steps:1. Shut down the computer. If you are unsure whether the computer i

4. Remove the power connector cable from the base enclosure (6).Reverse this procedure to install the power connector cable.System boardNOTE: All syst

5. Remove the service door (see Service door on page 48).6. Remove the optical drive (see Optical drive on page 57) or upgrade bay hard drive (see Upg

xii

2. Remove the Torx T8M2.5x4.0 screw that secures the bracket over the RJ-45 connector (2), andthen lift the bracket off the connector (3).The RJ-45 co

5. Lift up on the left side of the system board (4), and then pull the system board up and to the left toremove it.CAUTION: The system board consists

7 Computer Setup (BIOS), MultiBoot,and System Diagnostics inWindows 8Using Computer SetupComputer Setup, or Basic Input/Output System (BIOS), controls

Navigating and selecting in Computer SetupTo navigate and select in Computer Setup, follow these steps:1. Turn on or restart the computer, and then pr

3. Use a pointing device or the arrow keys to select File > Restore Defaults.4. Follow the on-screen instructions.5. To save your changes and exit,

Downloading a BIOS updateCAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, downloadand install a BIOS update only

Using MultiBootAbout the boot device orderAs the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which isena

To move the device down in the boot order, use a pointing device to click the down arrow, orpress the - key.5. To save your changes and exit Computer

Entering MultiBoot Express preferencesWhen the Express Boot menu is displayed during startup, you have the following choices:●To specify a boot device

To start System Diagnostics:1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message isdisplayed in the lower-left c

1 Product descriptionCategory DescriptionProduct Name HP ZBook 17 Mobile WorkstationProcessors Intel® Core™ i7 processors, (support Intel Turbo Boost

8 Computer Setup (BIOS), MultiBoot,and UEFI in Windows 7Using Computer SetupComputer Setup, or Basic Input/Output System (BIOS), controls communicatio

Navigating and selecting in Computer SetupTo navigate and select in Computer Setup, follow these steps:1. Turn on or restart the computer, and then pr

3. Use a pointing device or the arrow keys to select File > Restore Defaults.4. Follow the on-screen instructions.5. To save your changes and exit,

Downloading a BIOS updateCAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, downloadand install a BIOS update only

Using MultiBootAbout the boot device orderAs the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which isena

To move the device down in the boot order, use a pointing device to click the down arrow, orpress the - key.5. To save your changes and exit Computer

Entering MultiBoot Express preferencesWhen the Express Boot menu is displayed during startup, you have the following choices:●To specify a boot device

4. Select your computer model, and then select your operating system.5. In the Diagnostic section, click HP UEFI Support Environment.– or –Click Downl

9 Computer Setup (BIOS) andAdvanced System Diagnostics inSUSE LinuxComputer Setup, or Basic Input/Output System (BIOS), controls communication between

Using Computer SetupNavigating and selecting in Computer SetupTo navigate and select in Computer Setup, follow these steps:1. Turn on or restart the c

Category Description Supports dual-channel memory Supports up to 32,768 MB of system RAM DDR3L 1600-MHz PC3-12800 SODIMMs Supports the following co

Restoring default settings in Computer SetupNOTE: Restoring defaults will not change the hard drive mode.To return all settings in Computer Setup to t

NOTE: You can also determine the BIOS version by turning on or restarting the computer, pressingthe esc key while the “Press the ESC key for Startup M

●Memory test—This test analyzes the physical condition of the memory modules. If it reports anerror, replace the memory modules immediately.●Battery t

10 SpecificationsComputer specifications Metric U.S.DimensionsWidth 41.60 cm 16.37 inDepth 27.20 cm 10.70 inHeight (front to back) 3.40 cm to 4.00 cm

Metric U.S.Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rateNOTE: Applicable product safety standards specify thermal limits

Metric U.S.Total power consumption 7.0 W maxViewing angle WVAHard drive specifications 1 TB* 500 GB*DimensionsHeight 9.5 mm 9.5 mm or 7 mmWidth 7.0

Blu-ray R/RE DVD±RW SuperMulti Double-LayerDrive specificationsApplicable disc Read: Write: BD-ROM, BD-ROM-DL, BD-R, BD-R-DL,BD-RE, BD-RE-DL, DVD-ROM

Blu-ray ROM DVD±RW SuperMulti Double-LayerDrive specificationsApplicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT,CD-ROM, CD-ROM XA,MIXED MO

DVD±RW SuperMulti Double-Layer DrivespecificationsApplicable disc Read: Write: CD-DA, CD+(E)G, CD mIDI, CD-TEXT,CD-ROM, CD-ROM XA, MIXED MODECD, CD-I

DVD-ROM Drive specificationsApplicable disc Read: Write: CD-DA, CD+(E)G, CD mIDI, CD-TEXT,CD-ROM, CD-ROM XA, MIXED MODECD, CD-I, CD-I Bridge (Photo c

Category Description Supports the following Serial ATA (SATA) drives:●1 TB, 5400 rpm●750 GB, 7200 rpm●500 GB, 7200 rpm●500 GB, 7200 rpm, self-encrypt

11 Backup and recovery in Windows 8To protect your information, use Windows backup and restore utilities to back up individual files andfolders, back

Note the following when backing up:●Store personal files in the Documents library, and back it up regularly.●Back up templates that are stored in thei

Performing a system recoveryIn case of system failure or instability, the computer provides the following tools to recover your files:●Windows recover

CAUTION: Using a Windows 8 operating system media completely erases hard drive contents andreformats the hard drive. All files that you have created a

Using Windows Refresh for quick and easy recoveryWhen your computer is not working properly and you need to regain system stability, the WindowsRefres

To use the f11 key:1. Press f11 while the computer boots.– or –Press and hold f11 as you press the power button.2. Choose your language.3. Choose your

12 Backup and recovery in Windows 7Your computer includes HP and Windows tools to help you safeguard your information and retrieve it ifyou ever need

Guidelines●When creating recovery media or backing up to discs, use any of the following types of discs(purchased separately): DVD+R, DVD+R DL, DVD-R,

basis to maintain a reasonably current backup. You should also create Windows system repair media(select models only) which can be used to start up (b

Using the Windows recovery tools Using the Windows recovery tools, you can:●Recover individual files●Restore the computer to a previous system restore

Category Description Supports the following 9.5 mm (0.37 in) SATA optical drives:●Blu-ray R/RE DVD±RW SuperMulti Double-Layer (DL) Drive●Blu-ray ROM

Using f11 recovery tools (select models only)CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All filesthat you

5. Click Next.6. Select Install now.7. Follow the on-screen instructions.After the installation is completed:1. Eject the Windows 7 operating system D

13 Backup and Recovery in SUSE LinuxRecovery after a system failure is as good as your most recent backup. As you add new software anddata files, you

Backing up your informationYou should back up your computer files on a regular schedule to maintain a current backup. You canmanually back up your inf

CAUTION: Using Recovery completely erases hard drive contents and reformats the hard drive. Allfiles you have created and any software installed on th

The following options are available:●Cancel/Reboot—Reboots the system. No recovery or restore activity is performed.●Recover/Repair System—This option

14 Statement of VolatilityThe purpose of this document is to provide general information regarding non-volatile memory inindustry-standards based HP B

f. If an Automatic DriveLock password is set, select the Security menu, scroll down toAutomatic DriveLock, then select the desired hard drive and disa

Non-volatile memory usageNon VolatileMemory TypeAmount(Size)Does thismemorystorecustomerdata?Does thismemoryretaindata whenpower isremoved?What is the

Non VolatileMemory TypeAmount(Size)Does thismemorystorecustomerdata?Does thismemoryretaindata whenpower isremoved?What is thepurpose ofthismemory?How

Category DescriptionPorts Multi-pin AC portCombo mic-in/Stereo headphone jackDisplayPort 1.2Mini DisplayPort with pass through DP 1.2 supportDocking c

Questions and answers1. How can the BIOS settings be restored (returned to default settings)?a. Turn on or restart the computer and press F10 when pro

15 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to120 volts AC, or fro

Requirements for specific countries and regionsCountry/region Accredited agency Applicable note numberAustralia EANSW 1Austria OVE 1Belgium CEBC 1Cana

16 RecyclingWhen a non-rechargeable or rechargeable battery has reached the end of its useful life, do not disposeof the battery in general household

IndexAAC adapter 17AC adapter, spare part numbers35, 37AC adapter/battery light 14accessory battery connector,identifying 19audio, product description

Driver Recovery DVD,creating 145using for restore 148drives, preventing damage 42DVD-ROM Driveprecautions 42spare part number 26, 34,39, 57, 59specifi

mousespare part number 35, 37multifunction boardremoval 77spare part number 25, 37, 77mylar screw covers, spare partnumber 29Nnetwork jack, identifyin

SLEDremove everything and reinstalloption 152slotsExpressCard 16security cable 16SIM 19smart card 16Smart Card readerremoval 92spare part number 26, 4

Category DescriptionSecurity Integrated fingerprint readerIntegrated Smart Card readerPreboot authentication (password, Smart Card)Supports security l

Category Description Web-only support:●Windows 8 Enterprise 64●Windows 8.1 Professional 64●Windows 8.1 Enterprise 64●Windows 8.1 Emerging Markets 64●

© Copyright 2013 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under lice

2 External component identificationTopTouchPadComponent Description(1) Pointing stick Moves the pointer and selects or activates items on thescreen.

LightsComponent Description(1)Power light ●On: The computer is on.●Blinking: The computer is in the Sleep state (Windows)or Suspend state (Linux).●Off

Buttons and speakers10 Chapter 2 External component identification

Component Description(1)Power button●When the computer is off, press the button to turn on thecomputer.●When the computer is on, press the button brie

KeysComponent Description(1) esc keyNOTE: Windows models only.Displays system information when pressed in combinationwith the fn key.(2) fn key Ex

Component Description(5) num lk key Windows 8:Turns the embedded numeric keypad on and off whenpressed in combination with the fn key. Alternates be

FrontComponent Description(1)Wireless light●White: An integrated device, such as a wirelesslocal area network (WLAN) device and/or aBluetooth device,

RightComponent Description(1) Memory card reader Reads data from and writes data to memory cards such asSecure Digital (SD).(2)Audio-out (headphone)

LeftComponent Description(1)Security cable slot Attaches an optional security cable to the computer.NOTE: The security cable is designed to act as ade

Rear Component Description(1)RJ-45 (network) jack Connects a network cable.(2) Vents (2) Enable airflow to cool internal components.NOTE: The comput

Important Notice about Customer Self-Repair PartsCAUTION: Your computer includes Customer Self-Repair parts and parts that should only beaccessed by a

DisplayComponent Description(1) WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wirelesslocal area netwo

BottomComponent Description(1)Battery release latch Releases the battery.(2) Battery bay Holds the battery.(3)SIM slotNOTE: Select Windows models on

Component Description(8) Vents (3) Enable airflow to cool internal components.NOTE: The computer fan starts up automatically tocool internal compone

Service tag and PCID labelService tagIMPORTANT: All labels described in this section will be located in one of 3 places depending onyour computer mode

Item Component Description(3) Product number (p/n) This number provides specific information about theproduct’s hardware components. The part number h

Windows 8 modelsNon Windows 8 modelsService tag and PCID label23

3 Illustrated parts catalogComputer major components24 Chapter 3 Illustrated parts catalog

Item Description Spare part number(1) Display Display assembly, 43.9 cm (17.3 in), FHD, anti-glare, LED, UWVA, DreamColor for use inmodels with a webc

Item Description Spare part number For use in models with Windows 8 Standard 735592-501 For use in models with Windows 8 Professional 735592-601(11)

Item Description Spare part number For use in models with the NVIDIA Quadro K610M graphics card 735375-001(20) Processor heat sink For use only with

iv Important Notice about Customer Self-Repair Parts

Display componentsItem Description Spare part number(1) Display bezel For use in models with a webcam 733633-001 For use in models without a webca

Item Description Spare part number(3a) Left and right hinges (3b) Clutch cover Brackets (not illustrated) (4) Webcam module 734295-001 Microphone

Plastics KitItem Description Spare part number Plastics Kit 733637-001(1) Rear cover, right(2) Rear cover, left (3) Fingerprint reader bracket (4)

Cable KitItem Description Spare part number Cable Kit 740714-001(1) Display/webcam cable(2) LVDS board cable (3) Power cable Cable Kit31

Bracket KitItem Description Spare part number Bracket Kit 737734-001(1) Security lock/power connector bracket(2) RJ-45 bracket (3) Fingerprint reade

Mass storage devicesItem Description Spare part number(1) Solid-state drive SSD: ●256 GB, Self-Encrypting drive (SED) 737346-001 ●180 GB 737345-00

Item Description Spare part number 500 GB, 7200-rpm, SED (Self-Encrypting Drive), 7 mm 703268-001 500 GB, 5400-rpm, FIPS, 7 mm 730946-001 320 GB, 7

Miscellaneous partsDescription Spare part numberHP USB laser mouse 674318-001Cable lock for use on the docking station 575921-001AC Adapter200W PFC Sl

Sequential part number listingCSR flag designations:A = MandatoryB = OptionalC = Service technician recommendedN = Non-user replaceableSpare partnumbe

Spare partnumberCSRflagDescription674318-001 A HP USB laser mouse676521-001 A Hard drive, 1-TB, 5400-rpm, 2.5-in691740-001 A Memory module, 4GB (PC3L-

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on

Spare partnumberCSRflagDescription733641-001 N Base enclosure (includes latches)733688-001 A Keyboard for use in the United States (includes pointing

Spare partnumberCSRflagDescription733688-FL1 A Keyboard for use in Czechoslovakia (includes pointing stick and cables)733688-FP1 A Keyboard for use in

Spare partnumberCSRflagDescription735602-001 A Optical drive, DVD±RW SuperMulti Double-Layer Drive (includes bezel, bracket, and screws)737330-002 N I

4 Removal and replacementprocedures preliminaryrequirementsTools requiredYou will need the following tools to complete the removal and replacement pro

all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way thatthey cannot be caught or snagged by parts bein

CAUTION: To prevent damage to the computer when you are removing or installing internalcomponents, observe these precautions:Keep components in their

●Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductivefoam.●Use transporters and pointing stick conveyors made o

●Nonconductive foam●Conductive tabletop workstations with ground and pointing stick cords of one megohm resistance●Static-dissipative tables or floor

5 Removal and replacementprocedures for Customer Self-Repair partsCAUTION: The Customer Self-Repair program is not available in all locations. Install

3. Rotate the battery at an angle (2), and then remove the battery from the computer (3)..Install the battery by inserting it into the battery bay unt

vi Safety warning notice

▲To remove a SIM, press in on the SIM, and then remove it from the slot.Install the SIM by inserting it into the SIM slot until you hear a click.Servi

3. Slide the service door release latch to the left again (3), slide the service door forward (4), andthen lift to remove the service door (5).NOTE: I

Before removing the primary hard drive, follow these steps:1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation,

b. Separate the bracket from the hard drive (2).Reverse this procedure to reassemble and install the hard drive.Solid-state drive (SSD) – mSATADescrip

2. Slide the drive away to remove it from the socket (2).Reverse this procedure to install the solid-state drive.WLAN moduleDescription Spare part num

3. Disconnect the power from the computer by first unplugging the power cord from the AC outletand then unplugging the AC adapter from the computer.4.

WWAN moduleDescription Spare part numberHP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001HP lt4112 LTE/HSPA+ Gobi 4G Module 704031-001HP hs

3. Remove the WWAN module (3) by pulling the module away from the slot at an angle.Reverse this procedure to install the WWAN module.RTC batteryDescri

4. Remove the battery (see Battery on page 46).5. Remove the service door (see Service door on page 48).Remove the RTC battery:▲Disconnect the RTC bat

Optical driveNOTE: The upgrade bay supports both optical drives and hard drives. If you switch from a hard driveto an optical drive in the upgrade bay

Table of contents1 Product description ... 12

4. Remove the optical drive (3).5. If it is necessary to replace the optical drive bracket:a. Position the optical drive with the rear toward you.b. R

Upgrade bay hard driveDescription Spare part numberOptical drives: Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive 735600-001Blu-ray ROM DVD±RW Sup

3. Loosen the captive Phillips screw (2) that secures the upgrade bay hard drive carrier to thecomputer, and then insert a flat-bladed screwdriver or

6. Remove the hard drive (3).Reverse this procedure to reassemble and install the upgrade bay hard drive and upgrade bay harddrive carrier.Component r

Expansion memory moduleNOTE: The computer has four memory slots. Expansion memory slots are located in a compartmenton the bottom of the computer. Pri

KeyboardNOTE: For a detailed list of available keyboards, see Sequential part number listing on page 36.Description Spare part numberKeyboard 733688-x

2. Loosen the two Phillips captive screws that secure the keyboard to the computer.3. Position the computer on its side with the display open at a 90

5. Position the computer right-side up and open it as far as possible.6. Lift the top of the keyboard, and then place the keyboard upside down on the

Description Spare part number8192 MB memory module (PC3L-12800, 1600 MHz, DDR3) 693374-0014096 MB memory module (PC3L-12800, 1600 MHz, DDR3) 691740-00

6 Removal and replacementprocedures for Authorized ServiceProvider partsCAUTION: Components described in this chapter should only be accessed by an au

4 Removal and replacement procedures preliminary requirements ... 41Tools required ...

3. Disconnect the power from the computer by first unplugging the power cord from the AC outletand then unplugging the AC adapter from the computer.4.

Webcam moduleDescription Spare part numberWebcam module with microphone 734295-001Microphone module 735370-001Before removing the webcam module, follo

Display panelDescription Spare part numberRaw display panel, 43.9 cm (17.3 in), HD+, anti-glare, LED, WVA 735366-001Raw display panel, 43.9 cm (17.3 i

3. Lift the tape that covers the connector on the back of display panel (1), and then disconnect thedisplay panel cable (2).4. Remove the eight Philli

Top coverDescription Spare part numberTop cover 735587-001Before removing the top cover, follow these steps:1. Shut down the computer. If you are unsu

3. Remove the four Torx T8M2.5x5.0 screws inside the battery bay (1) and the three TorxT8M2.5x5.0 screws in the optical drive/upgrade drive bay (2).4.

7. Remove the top cover from the base enclosure (2).Reverse this procedure to install the top cover.74 Chapter 6 Removal and replacement procedures

Speaker assemblyDescription Spare part numberSpeaker assembly 733638-001Before removing the speaker assembly, follow these steps:1. Shut down the comp

4. Remove the speaker assembly (3).Reverse this procedure to install the speaker assembly.76 Chapter 6 Removal and replacement procedures for Author

Multifunction boardDescription Spare part numberMultifunction board (includes LED light pipe) 733639-001Before removing the multifunction board, follo

ExpressCard assembly ... 91Smart Card reader ...

2. Lift the multifunction board cable to disengage the adhesive that secures it to the top of the topcover.3. Position the top cover upside down with

6. Remove the board/cable assembly from the top cover (3).Reverse this procedure to install the multifunction board.TouchpadDescription Spare part num

Remove the TouchPad:1. Position the top cover upside down with the front toward you.2. Disconnect the cable from TouchPad (1), and then lift the cable

5. Remove the service door (see Service door on page 48).6. Remove the optical drive (see Optical drive on page 57) or upgrade bay hard drive (see Upg

Power button boardDescription Spare part numberPower button board (includes cable) 733636-001Before removing the power button board, follow these step

5. Lift the bottom (cable side) of the board up, and then pull the board out from under the tabs thatsecure it in place (4).Reverse this procedure to

Display assemblyYou can remove the display bezel, webcam, and display panel without removing the entire displayfrom the computer on models with standa

2. Remove the WLAN and WWAN antenna cables from the routing channel built into the bottom ofthe base enclosure.3. Position the computer upright and op

6. Remove the four Torx T8M2.5x3.0 screws (1) that secure the clutch cover to the computer, andthen lift the cover from the computer (2).NOTE: The clu

11. Disconnect the display cable from the system board (4).12. Remove the two Torx T8M2.5x7.0 screws (1) that secure the display panel to the computer