HP Stream - 11-ak0800no User Manual

Maintenance and Service GuideHP Stream 11 Laptop PCIMPORTANT! This document is intended for HP authorized service providers only.

Table 1-1 Product components and their descriptions (continued)Category DescriptionTurbo Lite WLAN SVTPPorts HP Smart Plug AC adapter (4.5 mm barrel)

2 Getting to know your computerYour computer features top-rated components. This chapter provides details about your components, where they are locate

Left sideTable 2-2 Left-side components and their descriptionsComponent Description(1) Security cable slot Attaches an optional security cable to t

DisplayTable 2-3 Display components and their descriptionsComponent Description(1) WLAN antennas* (select products only) Send and receive wireless si

Keyboard areaTouchPadTable 2-4 TouchPad components and their descriptionsComponent Description(1) TouchPad zone Reads your nger gestures to move t

LightsTable 2-5 Lights and their descriptionsComponent Description(1) Caps lock light On: Caps lock is on, which switches the key input to all capi

Button and speakersTable 2-6 Buttons and speakers and their descriptionsComponent Description(1) Power button●When the computer is o, press the butt

Special keysTable 2-7 Special keys and their descriptionsComponent Description(1) esc key Displays system information when pressed in combination w

Action keysAn action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page

LabelsThe labels axed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the compu

© Copyright 2018 HP Development Company, L.P.AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and u

3 Illustrated parts catalogNOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your c

Table 3-1 Computer major components and their descriptionsItem Component Spare part number(1) Display assembly: The display assembly is spared at the

Table 3-1 Computer major components and their descriptions (continued)Item Component Spare part number Celeron N4000 processor, 4 GB of system memor

Display assembly subcomponentsTable 3-2 Display components and their descriptionsItem Component Spare part number(1) Display bezel L44464-001(2) Hing

Table 3-2 Display components and their descriptions (continued)Item Component Spare part number(5) Display Hinge Kit (includes left and right display

4 Removal and replacement procedures preliminary requirementsTools requiredYou will need the following tools to complete the removal and replacement p

Drive handlingCAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of

IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions:Keep components in their

●Avoid contact with pins, leads, or circuitry.●Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam

●Field service kits●Static awareness labels●Wrist straps and footwear straps providing one-megohm +/- 10% resistance●Material handling packages●Conduc

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on you

5 Removal and replacement procedures for Authorized Service Provider partsCAUTION: Components described in this chapter should only be accessed by an

Table 5-2 Spare part country codesFor use in country or regionSpare part numberFor use in country or regionSpare part numberFor use in country or reg

6. Starting near display, ex the chassis to disengage the top cover (1).7. Work around the edges to the bottom of the top cover (2), and then lift th

10. Remove the keyboard/top cover (3).Reverse this procedure to install the keyboard/top cover.Component replacement procedures 25

TouchPad boardNOTE: The TouchPad board spare part kit does not include the TouchPad board cable. The TouchPad board cable is available using spare par

6. Lift the right side of the TouchPad (3), and then pull the TouchPad to the right (4) to pull the tab (5) out from under the metal of the top cover.

Power button boardNOTE: The power button board spare part kit does not include the power button board cable. The power button board cable is available

Keyboard hookTable 5-5 Spare part description and numberDescription Spare part numberKeyboard hook L48424-001Before removing the keyboard hook, follo

BatteryTable 5-6 Spare part description and numberDescription Spare part numberBattery (2-cell, 37 Whr, 4.96 Ahr, polymer; includes cable) 824536-850

WLAN moduleTable 5-7 Spare part description and numberDescription Spare part numberRealtek RTL8821CE 802.11ac 1×1 WiFi + Bluetooth 4.2 L17365-005Real

iv Safety warning notice

NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as show

SpeakersTable 5-8 Spare part description and numberDescription Spare part numberSpeakers (includes left and right speakers and cables) L44458-001Befo

USB/audio boardNOTE: The USB/audio board spare part kit does not include the audio/USB board cable. The cable is available using spare part number L44

Heat sink/thermal plateTable 5-10 Spare part description and numberDescription Spare part numberHeat sink/thermal plate (includes replacement thermal

Reverse this procedure to install the heat sink.36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Display assemblyNOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individ

7. Separate the display from the computer by pulling the display up and away from the chassis (3).8. If it is necessary to replace the display bezel o

9. If it is necessary to remove the hinge cover, rotate the cover downward (1), and then remove it from the display enclosure (2).Hinge covers are ava

b. Detach the camera/microphone module from the display back cover (2). The camera/microphone module is attached to the display back cover with double

b. Lift the top edge of the display panel (2) and swing it up and forward until it rests upside down in front of the display back cover.CAUTION: Befor

Table of contents1 Product description ...

d. Remove the display panel (3).The raw display panel is available using spare part number L44440-001.12. If it is necessary to replace the display hi

a. Disconnect the display panel cable (1) from the camera/microphone module.b. Release the display panel cable from the retention clips (2) and routin

c. Remove the antennas and cables (3).The WLAN antennas and cables are available using spare part number L44462-001 for a models that use a single ant

System boardNOTE: All system board spare part kits include replacement thermal material.All system boards use the following part numbers:xxxxxx-001: N

2. Remove the Phillips M2.0×2.5 screw (1) that secures the USB bracket.3. Remove the USB bracket that from the system board (2).4. Remove the two broa

Power connector Table 5-12 Spare part description and numberDescription Spare part numberPower connector L44451-001Before removing the power connecto

6 Using Setup Utility (BIOS)Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the

To check for later BIOS versions, see Downloading a BIOS update on page 49.Downloading a BIOS updateCAUTION: To reduce the risk of damage to the compu

7 Using HP PC Hardware DiagnosticsUsing HP PC Hardware Diagnostics Windows (select products only)HP PC Hardware Diagnostics Windows is a Windows-based

Downloading the latest HP PC Hardware Diagnostics Windows versionTo download HP PC Hardware Diagnostics Windows, follow these steps:1. Go to http://ww

Preparation for disassembly ... 22Keyboard/t

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard.NOTE: If you need

1. Go to http://www.hp.com/support.2. Enter the product name or number, select your computer, and then select your operating system.3. In the Diagnost

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:1. Turn on or restart the computer, and when the HP logo appears, pre

8 SpecicationsTable 8-1 Specications Metric U.S.Computer dimensionsWidth 28.15 cm 11.08 inDepth 19.28 cm 7.59 inHeight 1.68 cm 0.66 inWeight 1.08

9 Backing up, restoring, and recoveringThis chapter provides information about the following processes, which are standard procedure for most products

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or

10 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 2

Requirements for specic countries and regionsTable 10-1 Power cord requirements for specic countries and regionsCountry/region Accredited agency Ap

Table 10-1 Power cord requirements for specic countries and regions (continued)Country/region Accredited agency Applicable note number2. The exible

11 RecyclingWhen a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household

9 Backing up, restoring, and recovering ...

IndexAAC adapter and battery light, identifying 3AC adapter, spare part numbers 16action keysairplane mode 10help 10identifying 9, 10keyboard backligh

Iinternal card expansion, product description 2internal microphones, identifying 5Jjacksaudio-out (headphone)/audio-in (microphone) 4Kkeyboard backlig

removal 33spare part number 13, 33special keys, using 9static electricity 19stop action key 10storage, product description 1switch screen image action

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1 Product descriptionTable 1-1 Product components and their descriptionsCategory DescriptionProduct Name HP Stream 11 Laptop PCProcessor Intel® Penti