HP Elite x2 1011 G1 User's Guide Page 97
- Page / 103
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
Rated. / 5. Based on customer reviews
B Troubleshooting
Troubleshooting resources
●
Access website links and additional information about the computer through HP Support
Assistant. To access HP Support Assistant, from the Start screen, select the HP Support
Assistant app.
NOTE: Some checkup and repair tools require an Internet connection. HP also provides
additional tools that do not require an Internet connection.
●
Contact HP support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide
support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
Choose from the following types of support:
◦
Chat online with an HP technician.
NOTE: When chat is not available in a particular language, it is available in English.
◦
Find HP support worldwide telephone numbers.
◦
Locate an HP service center.
Resolving issues
The following sections describe several common issues and solutions.
The computer is unable to start up
If the computer does not turn on when you press the power button, the following suggestions may
help you determine why the computer does not start up:
●
If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be
sure that the outlet is providing adequate power.
NOTE: Use only the AC adapter provided with the computer or one approved by HP for this
computer.
●
If the computer is plugged into an external power source other than an AC outlet, plug the
computer into an AC outlet using the AC adapter. Be sure that the power cord and AC adapter
connections are secure.
Troubleshooting resources 87
- User Guide 1
- Safety warning notice 3
- Table of contents 5
- 1 Welcome 11
- Finding information 12
- Finding information 3 13
- Tablet edge components 14
- Tablet edge components 5 15
- Display 7 17
- Environmental Notices 18
- TouchPad 20
- Changing your tablet’s view 27
- 3 Connecting to a network 28
- Using a WLAN 29
- Setting up a WLAN 31
- Configuring a wireless router 31
- Protecting your WLAN 31
- Connecting to a WLAN 32
- Inserting and removing a SIM 34
- Connecting to a wired network 36
- Using pointing devices 38
- Using pointing devices 29 39
- Scrolling 40
- 2-finger pinch zoom 41
- 2-finger click 42
- Rotating (select models only) 42
- Flicking (select models only) 43
- Using touch screen gestures 46
- Using the keyboard 47
- 5 Multimedia 50
- Adjusting the volume 51
- DisplayPort (keyboard only) 53
- 6 Power management 55
- Setting power options 56
- Using battery power 58
- Using Battery Check 59
- Managing low battery levels 59
- Using external AC power 60
- Testing an AC adapter 61
- 7 External cards and devices 62
- Removing a memory card 63
- Inserting a smart card 65
- Removing a smart card 65
- Using a USB device 66
- Connecting a USB device 67
- Removing a USB device 67
- 8 Security 69
- Using passwords 70
- Setting a DriveLock password 73
- Entering a DriveLock password 74
- Changing a DriveLock password 74
- Removing DriveLock protection 74
- Using antivirus software 77
- Using firewall software 77
- Using HP Client Security 78
- 9 Maintenance 79
- Updating programs and drivers 80
- 10 Backup and recovery 81
- Driver Recovery 82
- Using f11 recovery tools 83
- Using HP Software Setup 84
- Using Computer Setup 85
- Updating the BIOS 87
- Using MultiBoot 88
- 12 Support 93
- Component 94
- (1) Serial number 94
- (2) Product number 94
- (3) Warranty period 94
- A Traveling with the computer 96
- B Troubleshooting 97
- The computer screen is blank 98
- C Electrostatic discharge 100
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