HP Chromebook 11 G6 EE Base Model User Manual

HP Chromebook 11 G6 Education EditionMaintenance and Service GuideIMPORTANT! This document is intended for HP authorized service providers only.

TouchPadComponent DescriptionTouchPad zone Moves the on-screen pointer and selects or activates items on the screen.4 Chapter 2 External component i

Left sideItem Component Description(1) Nano security cable slot Attaches an optional security cable to the computer.NOTE: The security cable is desi

Right sideItem Component Description(1) Audio-out (headphone)/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones, earb

BottomComponent DescriptionSpeakers (2) Produce sound.Bottom 7

3 Illustrated parts catalogNOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your c

Component(2) Serial number(3) Product number(4) Warranty periodComputer componentsComputer components 9

Item Component Spare part number(1) 11.6-in. display assembly: The display assembly is spared at the subcomponent level only. For more display assembl

Item Component Spare part number(6a) USB port board (does not include cable) L14923-001(6b) USB port board cable (included in the Cable Kit, spare par

Display assembly subcomponentsItem Component Spare part number(1) Display bezel L14912-001(2) Webcam/microphone module (does not include cable; includ

Item Component Spare part number For use only on computer models equipped with non-TouchScreen display assembly L14914-001(6) Display hinges (2) L149

© Copyright 2018 Hewlett-Packard Development Company, L.P.Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under l

4 Removal and replacement preliminary requirementsTools requiredYou will need the following tools to complete the removal and replacement procedures:●

Cables and connectorsCAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Imp

Grounding guidelinesElectrostatic discharge damageElectronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure

Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:● To avoid hand contact, transport pr

Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.● When seated, wear a wrist strap

5 Removal and replacement proceduresThis chapter provides removal and replacement procedures for Authorized Service Provider only parts.CAUTION: Compo

Keyboard/top coverNOTE: All keyboard/top cover spare part kits include the keyboard cable.For use in country/region Spare part number For use in count

2. Remove the six Phillips M2.5×6.6 screws (2) that secure the bottom cover to the computer.3. Turn the computer right side with the front toward you.

8. Remove the keyboard/top cover (5).Reverse this procedure to install the keyboard/top cover.22 Chapter 5 Removal and replacement procedures

TouchPad cableNOTE: The TouchPad spare part kit does not includes the TouchPad cable. The TouchPad cable is included in the Cable Kit, spare part numb

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on you

TouchPadNOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is included in the Cable Kit, spare part number L149

6. Remove the TouchPad (6).Reverse this procedure to install the TouchPad.BatteryDescription Spare part number2-cell, 47-WHr, 6.15-AHr, Li-ion battery

2. Disconnect the battery cable from the system board (2).3. Remove the two Phillips M2.0×4.1 screws (1) that secure the battery to the bottom cover.4

SpeakersDescription Spare part numberSpeaker (include cables) L14920-001Before removing the speakers, follow these steps:1. Turn o the computer. If y

USB port board cableNOTE: The USB port board spare part kit does not includes the USB port board cable. The USB port board cable is included in the Ca

USB port boardNOTE: The USB port board spare part kit does not include the USB port board cable. The USB port board cable is included in the Cable Kit

5. Remove the USB port board (5).Reverse this procedure to install the USB port board.30 Chapter 5 Removal and replacement procedures

System boardNOTE: All system board spare part kits include a processor, an on-board Intel 7265ac 2×2 + Bluetooth 4.2 (non-VPro) WLAN module, system me

4. Disconnect the display panel cable (4) from the system board.5. Disconnect the speaker cable (5) from the system board.6. Remove the six Phillips M

Heat sinkDescription Spare part numberHeat sink (includes replacement thermal material) 928840-001Before removing the heat sink, follow these steps:1.

iv Safety warning notice

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is re

4. Release the adhesive strip (4) that secures the display panel cable to the system board.5. Disconnect the display panel cable (5) from the system b

d. Remove the display bezel (5).The display bezel is available using spare part number L14912-001.9. If it is necessary to replace the webcam/micropho

c. Disconnect the webcam/microphone module cable (2) from the webcam/microphone module.d. Remove the webcam/microphone module.The webcam/microphone mo

d. Lift the top edge of the display panel (3) and swing it up and forward until it rests upside down on the computer.e. Release the adhesive support s

11. If it is necessary to replace the display back cover:a. Remove the display bezel.b. Remove the display panel.c. Remove the six Phillips PM2.0×2.9

12. If it is necessary to replace the display panel cable:a. Remove the display bezel.b. Remove the display panel.c. Remove the display back cover.d.

f. Remove the display hinges (3).The display hinges are available using spare part number L14907-001.Reverse this procedure to reassemble and install

6 Specications Metric U.S.TemperatureOperating 5°C to 35°C 41°F to 95°FNonoperating ‑20°C to 60°C ‑4°F to 140°FRelative humidity (noncondensing)Oper

7 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or fro

Table of contents1 Product description ...

Country/region Accredited agency Applicable note numberSouth Korea EK 4Sweden CEMKO 1Switzerland SEV 1Taiwan BSMI 4The United Kingdom BSI 1The United

8 RecyclingWhen a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household

IndexAAC adapter, spare part number 13antenna, location 2audio, product description 1audio-in jack 6audio-out jack 6Bback coverremoval 39spare part nu

microphone 1operating system 1ports 1power requirements 1processors 1product name 1serviceability 1storage 1video 1wireless 1product name 1Rright-side

System board ...

1 Product descriptionCategory DescriptionProduct Name HP Chromebook 11 G6 Education EditionProcessor Intel® Celeron™ N3450 1.10-GHz (turbo up to 2.20-

2 External component identicationDisplayItem Component Description(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WL

Button Component DescriptionPower button ● When the computer is o, press the button to turn on the computer.● When the computer is in the Sleep stat