HP OMEN - 15-dc0086nr User Manual

OMEN by HP 15 Laptop PCMaintenance and Service Guide

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GGet Help in Windows 10 action key20graphics, product description 1grounding guidelines 32guidelinesequipment 34grounding 32packaging 33transporting 3

power connector boardspare part number 25power connector cableremoval 52spare part number 25, 52power cordrequirements for all countries85requirements

USB Type-C power connector and Thunderbolt port with HP Sleep and Charge, identifying 13Vvents, identifying 13, 21video, product description 5volumead

1 Product descriptionCategory Details OMEN by HP–Discrete N17E-G2 Graphics with NVIDIA N17E-G2 (GeForce GTX 1070)OMEN by HP–Discrete N17E-G1 Graphics

Category Details OMEN by HP–Discrete N17E-G2 Graphics with NVIDIA N17E-G2 (GeForce GTX 1070)OMEN by HP–Discrete N17E-G1 Graphics with NVIDIA N17E-G2 (

Category Details OMEN by HP–Discrete N17E-G2 Graphics with NVIDIA N17E-G2 (GeForce GTX 1070)OMEN by HP–Discrete N17E-G1 Graphics with NVIDIA N17E-G2 (

Category Details OMEN by HP–Discrete N17E-G2 Graphics with NVIDIA N17E-G2 (GeForce GTX 1070)OMEN by HP–Discrete N17E-G1 Graphics with NVIDIA N17E-G2 (

Category Details OMEN by HP–Discrete N17E-G2 Graphics with NVIDIA N17E-G2 (GeForce GTX 1070)OMEN by HP–Discrete N17E-G1 Graphics with NVIDIA N17E-G2 (

Category Details OMEN by HP–Discrete N17E-G2 Graphics with NVIDIA N17E-G2 (GeForce GTX 1070)OMEN by HP–Discrete N17E-G1 Graphics with NVIDIA N17E-G2 (

Category Details OMEN by HP–Discrete N17E-G2 Graphics with NVIDIA N17E-G2 (GeForce GTX 1070)OMEN by HP–Discrete N17E-G1 Graphics with NVIDIA N17E-G2 (

Category Details OMEN by HP–Discrete N17E-G2 Graphics with NVIDIA N17E-G2 (GeForce GTX 1070)OMEN by HP–Discrete N17E-G1 Graphics with NVIDIA N17E-G2 (

Category Details OMEN by HP–Discrete N17E-G2 Graphics with NVIDIA N17E-G2 (GeForce GTX 1070)OMEN by HP–Discrete N17E-G1 Graphics with NVIDIA N17E-G2 (

© Copyright 2018 HP Development Company, L.P.Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. DTS, the Symbol, &

Category Details OMEN by HP–Discrete N17E-G2 Graphics with NVIDIA N17E-G2 (GeForce GTX 1070)OMEN by HP–Discrete N17E-G1 Graphics with NVIDIA N17E-G2 (

2 External component identicationRight sideComponent Description(1) Drive light ● Blinking white: The hard drive is being accessed.● Amber: HP 3D Dri

Left sideComponent Description(1) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provid

RearNOTE: Refer to the image that most closely matches your computer.Component Description(1) Vents Enable airow to cool internal components.NOTE:

Component DescriptionNOTE: Cables and/or adapters (purchased separately) may be required.(7) Mini security cable slot Attaches an optional security

DisplayComponent Description(1) Internal microphones Record sound.(2) Camera light On: The camera is in use.(3) Camera(s) Allow(s) you to video chat,

Keyboard areaTouchPadComponent Description(1) TouchPad zone Reads your nger gestures to move the pointer or activate items on the screen.(2) Left

LightsComponent Description(1) Power light ● On: The computer is on.● Blinking: The computer is in the Sleep state, a power-saving state. The computer

ButtonComponent DescriptionPower button ● When the computer is o, press the button to turn on the computer.● When the computer is on, press the butto

Special keysComponent Description(1) esc key Displays system information when pressed in combination with the fn key.(2) fn key Executes specic f

Important Notice about Customer Self-Repair PartsCAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by

Action keysAn action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page

Icon DescriptionMutes or restores speaker sound.Turns the airplane mode and wireless feature on or o.NOTE: The airplane mode key is also referred to

● Service label—Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product

3 Illustrated parts catalogNOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your c

Computer major components24 Chapter 3 Illustrated parts catalog

Item Component Spare part number(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare p

Item Component Spare part number 128 GB 2280 PCIe3x4 NVMe TLC L24339-001 256 GB 2280 M2 PCIe3x4 SSNVMe TLC L24340-001 512 GB 2280 M2 PCIe3x4 SSNVMe

Display assembly subcomponentsItem Component Spare part number(1) Display bezel L24389-001(2) Display panel: 15.6 in, FHD 60 Hz NB L24374-001 15.6 i

Item Component Spare part number(6) Display support bracket L24385-001(7) Display panel cable (includes camera/microphone module cable) FHD 60 Hz,

Component Spare part numberFor use in Italy, C13 L22103-001For use in Italy, C5 L22105-001For use in Japan, C13 L22344-001For use in Japan, C5 L22330-

iv Important Notice about Customer Self-Repair Parts

4 Removal and replacement preliminary requirementsTools requiredYou will need the following tools to complete the removal and replacement procedures:●

Drive handlingCAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of

Grounding guidelinesElectrostatic discharge damageElectronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure

Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:● To avoid hand contact, transport pr

Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.● When seated, wear a wrist strap

5 Removal and replacement procedures for Customer Self-Repair partsThis chapter provides removal and replacement procedures for Customer Self-Repair p

3. Remove the six Phillips 4 mm screws (2).4. Open the display (1) at a 90 degree angle and then place the display back down.36 Chapter 5 Removal an

5. Push in on the top cover (2), and then release the clips (3) securing the base enclosure.6. Shake the left and right sides (1) to release the base

Hard drive (HDD)Description Spare part numberHard drive 1 TB 7200 RPM SATA RAW 9.5 mm 766644-0012 TB 5400 RPM SATA RAW 7 MM 2.5 IN 912487-850Hard dr

4. If it is necessary to replace the hard drive bracket, remove the brackets (1) from the hard drive, and then remove the cable connector (2) from the

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on you

Solid-state drive (SSD)Description Spare part numberSSD128 GB 2280 PCIe3x4 NVMe TLC L24339-001256 GB 2280 M2 PCIe3x4 SSNVMe TLC L24340-001512 GB 2280

Memory modulesNOTE: Primary and expansion memory is installed in a side-by-side conguration in the bottom of the computer.If only one memory module i

2. Remove the memory module (2) by pulling the module away from the slot at an angle.NOTE: Memory modules are designed with a notch to prevent incorre

WLAN moduleDescription Spare part numberRealtek RTL8822BE 802.11 ac 2x2 WiFi + BT 4.2 Combo Adapter (MU-MIMO supported) 915623-001Intel Dual Band Wire

3. Remove the WLAN module by pulling the module away from the slot at an angle (3).NOTE: If the WLAN antennas are not connected to the terminals on th

6 Removal and replacement procedures for Authorized Service Provider partsThis chapter provides removal and replacement procedures for Authorized Serv

BatteryDescription Spare part number4 cell 70 Wh 4.55 Ah LI SR04070XL-PL 917724-8553 cell 52 Wh 4.55 Ah LI SR03052XL-PL L08855-855Before removing the

SpeakersDescription Spare part numberSpeaker assembly (includes cable) L14368-001Before removing the speaker, follow these steps:1. Turn o the comput

Smart card boardDescription Spare part numberSmart card board L14374-001Before removing the card reader, follow these steps:1. Turn o the computer. I

FansDescription Spare part numberFans N17E L24359-001N17P L29081-001Fans support brackets N17E L24362-001N17P L24363-001Vent support brackets L24361

vi Safety warning notice

2. Rotate the brackets (2) down to remove them from the computer.Remove the fan brackets:1. Release the three screws (1) that secure the fan brackets

Remove the fans:1. Disconnect the fan cable (1).2. Remove the Phillips M5 screws (2) that secure the fan to the computer.3. Remove the fans from the c

Power connector cableDescription Spare part numberPower connector cable L24348-001Before removing the power connector cable, follow these steps:1. Tur

Audio boardDescription Spare part numberAudio board L24346-001Before removing the audio board, follow these steps:1. Turn o the computer. If you are

USB boardDescription Spare part numberUSB board L24349–001USB board cable L24350–001Before removing the USB board, follow these steps:1. Turn o the c

System boardNOTE: All system board spare part kits include replacement thermal material.All system boards use the following part numbers:xxxxxx-001: N

8. Remove the SSD (see Solid-state drive (SSD) on page 40).9. Remove the power connector cable (see Power connector cable on page 52).10. Remove the f

2. Remove the plastic guides (1) and M2.5x4 Phillips head screws (2).3. Pull the system board (1) up to disengage the connectors, and then remove the

4. Release the USB cable (1), and then disconnect the audio board cable (2) from the bottom of the system board.Reverse this procedure to install the

2. Remove the heat sink (2).NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components e

Table of contents1 Product description ...

TouchPad boardDescription Spare part numberTouchPad bracket L24356-001TouchPad board L24355-001Before removing the TouchPad board, follow these steps:

4. Remove the Phillips screw (2) that secures the TouchPad click board to the computer, and then release the thermal tape connected to the board.5. Li

Power button boardDescription Spare part numberPower button board L14374-001Before removing the power button board, follow these steps:1. Turn o the

3. Remove the power button board (3) from the computer.Reverse this procedure to install the power button board.Component replacement procedures 63

Display assemblyNOTE: Display assemblies are spared at the subcomponent level only. Additional display assembly spare part information is available at

4. Lift the display assembly (4) straight up and remove it.CAUTION: When installing the display assembly, be sure that the wireless antenna cables are

6. Remove the display bezel (4).7. To remove the camera module, disconnect the cable (1) from the camera module board, and then remove the module (2)

8. If it is necessary to remove the display panel from the enclosure, pull the display adhesive strips (1), and then rotate the panel (2) forward.9. O

11. If it is necessary to replace the display hinges, remove the four Phillips M2.5x11.0 screws (1) that secure each hinge, and then remove the hinges

12. If it is necessary to replace the display hinge brackets, remove the six Phillips screws (1) that secure each bracket, and then remove the bracket

Solid-state drive (SSD) ... 40Memo

14. If it is necessary to replace the WLAN antenna cables, peel the antennas from the top of the display enclosure (1), remove the antenna cables from

Keyboard/top coverNOTE: The table below lists an XXX extension. The country part number extensions are listed in the next table. NOTE: The keyboard ca

7 Using Setup Utility (BIOS)Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the

Downloading a BIOS updateCAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update onl

8 Using HP PC Hardware DiagnosticsUsing HP PC Hardware Diagnostics Windows (select products only)HP PC Hardware Diagnostics Windows is a Windows-based

Downloading the latest HP PC Hardware Diagnostics Windows versionTo download HP PC Hardware Diagnostics Windows, follow these steps:1. Go to http://ww

Starting HP PC Hardware Diagnostics UEFITo start HP PC Hardware Diagnostics UEFI, follow these steps:1. Turn on or restart the computer, and quickly p

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that do

3. Make your customization selections.4. Select Main, and then Save Changes and Exit to save your settings.Your changes take eect when the computer r

9 Specications Metric U.S.Computer dimensionsWidth 36.0 cm 14.17 inDepth 26.3 cm 10.35 inHeight .25 cm 0.098 inWeight SSD+52 W battery+N17P 2.324

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ... 77Downloading Remote HP PC Hardware Diagnostics UEFI by produc

10 Backing up, restoring, and recoveringThis chapter provides information about the following processes, which are standard procedure for most product

On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB ash drive. For more information, se

Using the HP Cloud Recovery Download Tool to create recovery media To create HP Recovery media using the HP Cloud Recovery Download Tool:1. Go to http

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct computer issues.NOTE: When you start the recovery process,

NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer boot order, and then follow the on-screen instructio

11 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 2

Requirements for specic countries and regionsCountry/region Accredited agency Applicable note numberArgentina IRAM 1Australia SAA 1Austria OVE 1Belgi

Country/region Accredited agency Applicable note number3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration num

12 RecyclingWhen a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household

IndexAAC adapter and battery light, identifying 11AC adapter, spare part numbers 28action keysairplane mode 21help 20identifying 19, 20keyboard backli