HP 2000 Notebook PCMaintenance and Service Guide

Category Description Computer modelsequipped with an AMDprocessorComputer modelsequipped with anIntel processor Intel Pentium B960 2.20-GHz processor

Performing a system restoreRecovery Manager software allows you to repair or restore the computer to its original factory state.Recovery Manager works

Restoring using the restore media1. If possible, back up all personal files.2. Insert the first recovery disc into the optical drive on your computer

Backing up and recovering your informationIt is very important to back up your files and keep any new software in a safe place. As you add newsoftware

Using Windows Backup and RestoreGuidelines:● Be sure that the computer is connected to AC power before you start the backup process.●Allow enough time

Create a system restore point1. Select Start > Control Panel > System and Security > System.2. In the left pane, click System Protection.3. C

8 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to120 volts AC, or from

Requirements for specific countries and regionsCountry/region Accredited agency Applicable note numberAustralia EANSW 1Austria OVE 1Belgium CEBC 1Cana

9 RecyclingBatteryWhen a battery has reached the end of its useful life, do not dispose of the battery in generalhousehold waste. Follow the local law

Perform the following steps:1. Remove all screw covers (1) and screws (2) that secure the display bezel to the displayassembly.2. Lift up and out on t

4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2).5. Remove all screws (1) that secure the display pane

Category Description Computer modelsequipped with an AMDprocessorComputer modelsequipped with anIntel processor Switchable discrete graphics (not sup

10. Remove the display panel frame (2) from the display panel.11. Remove the screws (1) that secure the backlight cover to the display panel.12. Lift

15. Remove the backlight cables (1) from the clip (2) in the display panel.16. Turn the display panel upside down.17. Remove the backlight frame from

19. Disconnect the display cable (1) from the LCD panel.20. Remove the screws (2) that secure the LCD panel to the display rear panel.21. Release the

IndexAAC adapter light 13AC adapter, spare part numbers25, 27Action keys 9antennalocations 7removal 68spare part number 22, 28, 68Antenna Kit, spare p

grounding guidelines 34guidelinesequipment 37grounding 34packaging 36transporting 36workstation 36Hhard driveprecautions 34product description 3remova

processorproduct description 1removal 80spare part numbers 19, 27,28, 31, 32, 80product descriptionaudio 4chipset 2display panel 3Ethernet 4external m

Category Description Computer modelsequipped with an AMDprocessorComputer modelsequipped with anIntel processor Support for the following hard drives

Category Description Computer modelsequipped with an AMDprocessorComputer modelsequipped with anIntel processor Support for the following WLAN format

Category Description Computer modelsequipped with an AMDprocessorComputer modelsequipped with anIntel processor 90-W PFC RC V EM HP Smart AC adapterw

2 External component identificationDisplayItem Component Description(1) WLAN antennas (2)* Send and receive wireless signals to communicatewith WLANs.

Item Component Description(5) Internal display switch Turns off the display and initiates Sleep if the display isclosed while the power is on.NOTE: Th

KeysItem Component Description(1) esc key Displays system information when pressed incombination with the fn key.(2) fn key Displays system informatio

LightsItem Component Description(1) TouchPad light ● Amber: The TouchPad is off.●Off: The TouchPad is on.(2) Caps lock light ● White: Caps lock is on.

TouchPadItem Component Description(1) TouchPad light●Amber: The TouchPad is off.● On: The TouchPad is on.(2) TouchPad on/off button Turns the TouchPad

© Copyright 2011 Hewlett-PackardDevelopment Company, L.P.AMD and the AMD Arrow logo andcombinations thereof, are trademarks ofAdvanced Micro Devices,

Left sideItem Component Description(1) External monitor port Connects an external VGA monitor or projector.(2) Vents (2) Enable airflow to cool intern

Right sideItem Component Description(1) Optical drive Reads and writes to an optical disc.(2) Optical drive light●On: The optical drive is in use.● Of

BottomItem Component Description(1) Battery bay Holds the battery.(2) Battery release latch Releases the battery from the battery bay.(3) Vents (5) En

3 Illustrated parts catalogService tagWhen ordering parts or requesting information, provide the computer serial number and modeldescription provided

Item Description Function(3) Part number/Product number (p/n) This number provides specific information about theproduct's hardware components. T

Computer major componentsItem Component Spare part number(1) 15.6-in, high definition (HD), light-emitting diode (LED), BrightView display assembly (i

Item Component Spare part number NOTE: For more display assembly spare part information, see Display assembly subcomponents on page 22.(2) Keyboard (

Item Component Spare part number(6a) TouchPad cable(6b) Optical drive connector cable(6c) Hard drive connector cable NOTE: See Cable Kit on page 23 f

Item Component Spare part number Intel Core i5-2430M 2.40-GHz processor (1333-MHz FSB, 3.0-MB L3 cache,dual core, 35 W)653341-001 Intel Core i3-2350

Item Component Spare part number(17) Optical drive (includes bezel and bracket: DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScrib

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do notplace the device directly on your

Display assembly subcomponentsItem Component Spare part number(1) Display bezel: For use with computer models equipped with a webcam and a microphone

Item Component Spare part number In charcoal gray finish 646112-001 Display Screw Kit (not illustrated, includes Mylar screw covers and screws) 6461

Mass storage devicesItem Component Spare part number(1) Hard drive (2.5-in, 7.0-mm, SATA; does not include hard drive connector cable, hard drive brac

Miscellaneous partsComponent Spare part numberHP Smart AC adapter:65-W RC V HP Smart AC adapter for use will all computer models 609939-001For use onl

Plastics KitItem Component Spare part number Plastics Kit, includes: 646131-001(1) Hard drive compartment cover (includes one captive screw, secured

Sequential part number listingSpare part number Description490371-001 Power cord for use with all computer models in North America (3-pin, black, 1.83

Spare part number Description613584-001 Intel Core i3-370M 2.40-GHz processor (1066-MHz FSB, 3.0-MB L3 cache, dual core, 35 W;includes replacement the

Spare part number Description646122-001 Hard Drive Hardware Kit (includes hard drive bracket and screws)646123-001 Display Hinge Kit (includes left an

Spare part number Description646128-001 USB board (includes cable)646129-001 Power button board (includes cable)646130-001 TouchPad button board (incl

Spare part number Description647320-001 System board for use only with computer models equipped with an AMD E350 1.60-GHzprocessor (dual core, 18 W) a

iv Safety warning notice

Spare part number Description676785-001 Intel Pentium B970 2.30-GHz processor (2.0-MB L2 cache, dual core, 35 W; includesreplacement thermal paste and

4 Removal and replacement proceduresPreliminary replacement requirementsTools requiredYou will need the following tools to complete the removal and re

Drive handlingCAUTION: Drives are fragile components that must be handled with care. To prevent damage tothe computer, damage to a drive, or loss of i

CAUTION: A product can be degraded by as little as 700 V.Typical electrostatic voltage levels Relative humidityEvent 10% 40% 55%Walking across carpet

Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:● To avoid hand contact, transport pr

Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.● When seated, wear a wrist strap

Component replacement proceduresThis chapter provides removal and replacement procedures.There are as many as 75 screws that must be removed, replaced

Item Component Description(4) Warranty period This number describes the duration of the warrantyperiod for the computer.(5) Model description This is

3. Remove the battery (3) from the computer.To insert the battery:1. Align the tabs on the rear edge of the battery with the notches on the rear edge

3. Disconnect the power from the computer by first unplugging the power cord from the AC outletand then unplugging the AC adapter from the computer.4.

Table of contents1 Product description ...

6. Remove the optical drive (3) by sliding it out of the optical drive bay.7. If it is necessary to replace the optical drive bracket, position the op

WLAN moduleDescription Spare part numberAtheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001Atheros AR9002WB-1NGB 802.1

3. Remove the WLAN module by pulling the module away from the slot at an angle (3).NOTE: The WLAN module is designed with a notch (4) to prevent incor

Memory moduleDescription Spare part number4-GB (PC3, 10600, 1333-MHz) 621569-0012-GB (PC3, 10600, 1333-MHz) 621565-0011-GB (PC3, 10600, 1333-MHz) 6397

Hard driveNOTE: The hard drive spare part kit does not include the hard drive connector cable, bracket, orscrews. The hard drive connector cable is in

2. Lift the rear edge of the hard drive compartment cover (2) up and forward until it rests atan angle.3. Remove the hard drive compartment cover. The

8. If it is necessary to replace the hard drive connector cable (1), the hard drive screws (2), or thehard drive bracket (3), remove and replace the c

KeyboardNOTE: The keyboard spare part kit includes a keyboard cable.Description Spare part number Description Spare part numberFor use with all comput

Remove the keyboard:1. Remove the Phillips PM2.5×6.0 screw that secures the keyboard to the computer.2. Rest and secure the computer on its left side.

6. Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until itrests upside down on the palm rest.7. Release the ze

Packaging and transporting guidelines ... 36Component replacement procedures ...

Description Spare part numberTop cover (includes TouchPad and TouchPad cable) 646137-001Before removing the top cover, follow these steps:1. Shut down

4. Remove the seven Phillips PM2.5×6.0 screws in the battery bay and the hard drive bay thatsecure the top cover to the computer.5. Remove the two Phi

9. Remove the Phillips PM2.5×6.0 screw that secures the top cover to the computer.10. Lift the rear edge of the top cover (1) until the left and right

11. Remove the top cover (2).Reverse this procedure to install the top cover.Power button boardDescription Spare part numberPower button board (includ

3. Remove the power button board and cable (2).Reverse this procedure to install the power button board and cable.TouchPad button boardDescription Spa

3. Remove the four Phillips PM2.0×4.0 screws (3) that secure the TouchPad button board to thetop cover.4. Remove the TouchPad button board (4) and cab

USB boardDescription Spare part numberUSB board (includes cable) 646128-001Before removing the USB board, follow these steps:1. Shut down the computer

Power connector cableDescription Spare part numberPower connector cable 641394-001Before removing the power connector cable, follow these steps:1. Shu

6. Open the computer.7. Remove the two Phillips PM2.5×6.0 screws (1) that secure the power connector and bracket tothe computer.8. Remove the power co

Remove the speakers:1. Disconnect the speaker cable (1) from the system board.2. Release the speaker cables (2) from the clips built into the base enc

7 Backup and recovery ...

Remove the optical drive connector cable:1. Release the optical drive cable from the clips (1) built into the base enclosure.2. Remove the two Phillip

3. Disconnect the power from the computer by first unplugging the power cord from the AC outletand then unplugging the AC adapter from the computer.4.

5. If it is necessary to replace the display bezel or any of the display assembly subcomponents:a. Remove the two Mylar screw covers (1) and the two P

c. Remove the webcam/microphone module (3) or microphone module. The webcam/microphone module is available using spare part number 646138-001. The mic

8. If it is necessary to replace the display panel:a. Remove the two Phillips PM2.5×4.0 screws (1) and four Phillips PM2.5×5.0 screws (2) thatsecure t

c. Release the adhesive strip (1) that secures the display panel cable to the display panel,and then disconnect the display panel cable (2) from the d

10. If it is necessary to replace the display panel cable:a. Release the tabs (1) built into the display enclosure shielding that secure the display p

Reverse this procedure to reassemble and install the display assembly.System boardNOTE: The system board spare part kit includes replacement thermal m

7. Disconnect the hard drive connector cable from the system board (see Hard drive on page 46).8. Remove the following components:●Keyboard (see Keybo

4. Remove the system board (3) by sliding it up and to the right at an angle.NOTE: A heat sink is attached to the base enclosure to service a componen

viii

RTC batteryDescription Spare part numberRTC battery (includes cable and double-sided tape) 646132-001Before removing the RTC battery, follow these ste

3. Detach the RTC battery (2) from the system board. (The RTC battery is attached to the systemboard with double-sided tape.)4. Remove the RTC battery

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left sideof the computer. The computer uses an electric fan

Remove the fan/heat sink assembly:1. Disconnect the fan cable from the system board.2. Turn the system board upside down, with the front toward you.3.

NOTE: The following illustration shows the fan/heat sink assembly removal process on a computermodel equipped with an Intel processor, the Intel HM65

NOTE: The following illustration shows the fan/heat sink assembly removal process on a computermodel equipped with an Intel processor, the Intel HM45

●Thermal paste is used on the processor (1) and the heat sink section (2) that services it● A thermal pad is used on the Northbridge chip (3) and the

●Thermal paste is used on the processor (1) and the heat sink section (2) that services it● A thermal pad is used on the Northbridge chip (3) and the

ProcessorNOTE: This section applies only to computer models equipped with an Intel processor.NOTE: The processor spare part kit includes replacement t

●WLAN module (see WLAN module on page 43)●Keyboard (see Keyboard on page 49)●Top cover (see Top cover on page 51)●System board (see System board on pa

1 Product descriptionCategory Description Computer modelsequipped with an AMDprocessorComputer modelsequipped with anIntel processorProduct Name HP 20

5 Setup Utility (BIOS) and SystemDiagnosticsUsing Setup UtilitySetup Utility, or Basic Input/Output System (BIOS), controls communication between all

Navigating and selecting in Setup UtilityTo navigate and select in Setup Utility, follow these steps:1. Turn on or restart the computer, and then pres

Restoring factory settings in Setup UtilityNOTE: Restoring defaults will not change the hard drive mode.To return all settings in Setup Utility to the

Determining the BIOS versionTo determine whether available BIOS updates contain later BIOS versions than those currentlyinstalled on the computer, you

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that containsthe update.4. Double-click the file that has an .ex

6 SpecificationsComputer specifications Metric U.S.DimensionsDepth 24.7 cm 9.7 inWidth 37.6 cm 14.8 inHeight (front to back) 3.1 to 3.6 cm 1.2 to 1.4

15.6-inch display specifications Metric U.S.DimensionsHeight 19.6 cm 7.72 inWidth 34.7 cm 13.66 inDiagonal 39.8 cm 15.67 inNumber of colors Up to 16.8

Hard drive specifications 500-GB* 320-GB* 250-GB*DimensionsHeight 9.5 mm 9.5 mm 7.0 mmLength 100.4 mm 100.4 mm 100.4 mmWidth 69.9 mm 69.9 mm 69.9 mmWe

7 Backup and recoveryYour computer includes tools provided by the operating system and HP to help you safeguard yourinformation and restore it if ever

Creating restore mediaHP recommends that you create either a set of recovery discs or a recovery flash drive to be sure thatyou can restore your compu