HP CQ62-229SA Technical Information

Compaq Presario CQ62 Notebook PCHP G62 Notebook PCMaintenance and Service GuideDocument Part Number: 602633-001January 2010This guide is a troubleshoo

vii Maintenance and Service GuideContents

5–4 Maintenance and Service GuideSetup UtilitySystem Configuration menu Diagnostics menu Select To do this Language Support Change Setup Utility lang

Maintenance and Service Guide 6–16SpecificationsComputer specifications Metric U.S.DimensionsWidth 37.4 cm 14.7 in Depth 24.7 cm 9.7 inHeight (fron

6–2 Maintenance and Service GuideSpecifications39.6-cm (15.6-in) HD display specificationsMetric U.S. Dimensions Height 21.0 cm 8.27 inWidth 35.9 cm

SpecificationsMaintenance and Service Guide 6–3Hard drive specifications500 GB* 320 GB* 250 GB* 160 GB*Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm

6–4 Maintenance and Service GuideSpecificationsDVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe specificationsApplicable disc Re

SpecificationsMaintenance and Service Guide 6–5Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Drive specificationsSystem DMA specificat

6–6 Maintenance and Service GuideSpecificationsSystem interrupt specificationsSystem I/O address specificationsHardware IRQ System function IRQ0 Syste

SpecificationsMaintenance and Service Guide 6–70x000000B4-0x000000B5 Programmable interrupt controller0x000000B8-0x000000B9 Programmable interrupt con

6–8 Maintenance and Service GuideSpecificationsSystem memory map specifications0x000003B0-0x000003BB Intel Graphics Media Accelerator HD0x000003C0-0x0

SpecificationsMaintenance and Service Guide 6–90xFED45000-0xFED8FFFF Motherboard resources0xFEE00000-0xFEEFFFFF Motherboard resources0x54400000-0x5440

Maintenance and Service Guide 1–11Product descriptionCategory DescriptionPresario CQ62 Intel UMAPresario CQ62 Intel DiscreteHP G62 UMAHP G62 DiscreteP

6–10 Maintenance and Service GuideSpecifications

Maintenance and Service Guide 7–17Backup and recoveryRecovery after a system failure is as complete as your most current backup. HP recommends creatin

7–2 Maintenance and Service GuideBackup and recovery Number each disc before inserting it into the optical drive. If necessary, exit the program bef

Backup and recoveryMaintenance and Service Guide 7–3Using system restore pointsWhen backing up your system, you are creating a system restore point. A

7–4 Maintenance and Service GuideBackup and recoveryPerforming a recovery✎You can recover only files that you have previously backed up. HP recommends

Maintenance and Service Guide 8–18Connector pin assignmentsAudio-in (microphone)Audio-out (headphone)Pin Signal 1 Audio signal in 2 Audio signal in

8–2 Maintenance and Service GuideConnector pin assignmentsExternal monitorPin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Groun

Connector pin assignmentsMaintenance and Service Guide 8–3HDMIPin Signal 1 Transition minimized differential signal (TDMS) data 2+ 2 Transition minim

8–4 Maintenance and Service GuideConnector pin assignmentsRJ-11 (modem)RJ-45 (network)Pin Signal1 Unused2 Tip3 Ring4 Unused5 Unused6 UnusedPin Signal

Connector pin assignmentsMaintenance and Service Guide 8–5Universal Serial BusPin Signal 1 +5 VDC 2 Data -3 Data + 4 Ground

1–2 Maintenance and Service GuideProduct description 2048 MB total system memory (2048 × 1, 1024 × 2)XXXX 1024 MB total system memory (1024 × 1) XXX

8–6 Maintenance and Service GuideConnector pin assignments

Maintenance and Service Guide 9–19Power cord set requirementsThe wide range input feature of the computer permits it to operate from any line voltage

9–2 Maintenance and Service GuidePower cord set requirementsRequirements for specific countries and regionsCountry/region Accredited agency Applicable

Maintenance and Service Guide 10–110RecyclingBattery When a battery has reached the end of its useful life, do not dispose of the battery in general h

10–2 Maintenance and Service GuideRecyclingPerform the following steps to disassemble the display assembly:1. Remove all screw covers 1 and screws 2 t

RecyclingMaintenance and Service Guide 10–34. Remove the two screws 1 that secure each hinge to the display enclosure and lift up to remove the displa

10–4 Maintenance and Service GuideRecycling9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the display panel to the display pane

RecyclingMaintenance and Service Guide 10–515. Turn the display panel upside down.16. Remove the backlight frame from the display panel.ÅWARNING: The

10–6 Maintenance and Service GuideRecycling18. Disconnect the display cable 1 from the LCD panel.19. Remove the screws 2 that secure the LCD panel to

Maintenance and Service Guide Index–1IndexAAC adaptersproduct description 1–3spare part numbers 3–12administrator password 5–3antennadisconnecting 4–1

Product descriptionMaintenance and Service Guide 1–3 Intel Wi-Fi 5100 with Bluetooth XXXXExternal media cards(select models only)Digital Media Slot s

Index–2 Maintenance and Service GuideIndexFf11 recovery 8–4fanremoval 4–40spare part number 3–4, 4–39feetlocations 4–6spare part number 4–6Ggraphics,

IndexMaintenance and Service Guide Index–3microphone 9–1modem 9–4monitor port 9–2network 9–4RJ-11 9–4RJ-45 9–4USB 9–5plastic parts 4–1Plastics Kitcont

Index–4 Maintenance and Service GuideIndexremoval 4–37spare part number 3–4System Configuration menu 5–4system information 5–2, 5–3system memory map 6

1–4 Maintenance and Service GuideProduct description

Maintenance and Service Guide 2–12External component identificationTop componentsTouchPadTo view or change the pointing device preferences:1. Select S

2–2 Maintenance and Service GuideExternal component identificationLights✎Your computer might look slightly different from the illustration in this sec

External component identificationMaintenance and Service Guide 2–3ButtonsItem Component Description 1 Speakers grill Two integrated speakers produce s

2–4 Maintenance and Service GuideExternal component identificationKeys✎Your computer might look slightly different from the illustration in this secti

External component identificationMaintenance and Service Guide 2–5Left-side components✎Your computer might look slightly different from the illustrati

2–6 Maintenance and Service GuideExternal component identificationRight-side components✎Your computer might look slightly different from the illustrat

External component identificationMaintenance and Service Guide 2–7Bottom componentsItem Component Function 1 Battery bay Holds the battery.2 Vents (4

2–8 Maintenance and Service GuideExternal component identificationDisplay componentsItem Component Description 1Internal microphone Records sound2Webc

External component identificationMaintenance and Service Guide 2–9Wireless antennasThe computer model has at least 2 antennas that send and receive si

2–10 Maintenance and Service GuideExternal component identificationAdditional hardware componentsItem Component Description 1Power cord* Connects an A

Maintenance and Service Guide 3–13Illustrated parts catalogService tagWhen ordering parts or requesting information, provide the computer serial numbe

3–2 Maintenance and Service GuideIllustrated parts catalogComputer major components

Illustrated parts catalogMaintenance and Service Guide 3–3Item Description Spare part number1 39.6-cm (15.6-in) High Definition (HD), light-emitting d

3–4 Maintenance and Service GuideIllustrated parts catalogSpain 595199-071Switzerland 595199-BG1Taiwan 595199-AB1Thailand 595199-281Tu rkey 5951

Illustrated parts catalogMaintenance and Service Guide 3–5GL40 DDR2 UMA system board (for model 1.1 only) 616448-001GL40 DDR2 UMA system board with HD

© Copyright 2010 Hewlett-Packard Development Company, L.P. ATI and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a t

3–6 Maintenance and Service GuideIllustrated parts catalogIntel Core i3-380M Processor (3M cache, 2.53 GHz, SC turbo up to 2.53 GHz) (for model 1.2 on

Illustrated parts catalogMaintenance and Service Guide 3–7Intel WiFi Link 5100 802.11/b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Ando

3–8 Maintenance and Service GuideIllustrated parts catalogRalink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter (BT3.0+HS ready) (

Illustrated parts catalogMaintenance and Service Guide 3–9Display assembly components

3–10 Maintenance and Service GuideIllustrated parts catalogItem Description Spare part number1 Display bezelPresario CQ62 with webcam and microphone m

Illustrated parts catalogMaintenance and Service Guide 3–11Plastics KitItem Description Spare part number Plastics Kit: 595200-0011 Hard drive cover

3–12 Maintenance and Service GuideIllustrated parts catalogMass storage devicesItem Description Spare part number 1 Hard drive (includes connector an

Illustrated parts catalogMaintenance and Service Guide 3–13Miscellaneous partsDescription Spare part number AC adapter:65-W AC adapter 613152-00190-W

3–14 Maintenance and Service GuideIllustrated parts catalogSequential part number listingSpare part number Description number 490371-001 Power cord fo

Illustrated parts catalogMaintenance and Service Guide 3–15580101-002 Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter for use in Afghanistan, Albania,

Revision HistoryRevision Publication Date DescriptionAOctober 2010 Chapter 1 — added new descriptions for the following components:❏ Hard drive❏ Memo

3–16 Maintenance and Service GuideIllustrated parts catalog593530-001 Intel WiFi Link 5100 802.11/b/g/n WLAN module for use in Afghanistan, Albania, A

Illustrated parts catalogMaintenance and Service Guide 3–17595195-001 Display hinge kit (includes left and right display hinges)595196-001 Wireless an

3–18 Maintenance and Service GuideIllustrated parts catalog595832-001 Fan/heat sink assembly for use with UMA systems (includes replacement thermal ma

Illustrated parts catalogMaintenance and Service Guide 3–19605141-001 39.6-cm (15.6-in) HD, light-emitting diode display assembly for HP G62 silver co

3–20 Maintenance and Service GuideIllustrated parts catalog616449-001 GL40 DDR2 UMA system board with HDMI card reader (for model 1.1 only)616450-001

Maintenance and Service Guide 4–14Removal and replacement proceduresPreliminary replacement requirements Tools required Use the following tools to com

4–2 Maintenance and Service GuideRemoval and replacement proceduresDrive handlingÄCAUTION: Drives are fragile components that must be handled with car

Removal and replacement proceduresMaintenance and Service Guide 4–3The following table shows how humidity affects the electrostatic voltage levels gen

4–4 Maintenance and Service GuideRemoval and replacement proceduresEquipment guidelinesGrounding equipment must include either a wrist strap or a foot

Removal and replacement proceduresMaintenance and Service Guide 4–5Component replacement proceduresThis chapter provides removal and replacement proce

Safety warning noticeÅWARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly o

4–6 Maintenance and Service GuideRemoval and replacement proceduresComputer feetThe computer feet are adhesive-backed rubber pads. The feet are includ

Removal and replacement proceduresMaintenance and Service Guide 4–7BatteryBefore disassembling the computer:1. Shut down the computer. If you are unsu

4–8 Maintenance and Service GuideRemoval and replacement proceduresHard drive✎The hard drive spare part kit includes a hard drive bracket and hard dri

Removal and replacement proceduresMaintenance and Service Guide 4–93. Remove the three Phillips PM2.5×5.0 screws 1 that secure the hard drive to the c

4–10 Maintenance and Service GuideRemoval and replacement proceduresMemory moduleBefore removing the memory module:1. Shut down the computer. If you a

Removal and replacement proceduresMaintenance and Service Guide 4–113. Spread the retaining tabs 1 away from the memory module. (The edge of the modul

4–12 Maintenance and Service GuideRemoval and replacement proceduresWireless moduleBefore removing the WLAN module: 1. Shut down the computer. If you

Removal and replacement proceduresMaintenance and Service Guide 4–13Remove the wireless module: ÄCAUTION: To prevent an unresponsive system, replace t

4–14 Maintenance and Service GuideRemoval and replacement proceduresOptical drive✎The optical drive spare part kit includes an optical drive bezel and

Removal and replacement proceduresMaintenance and Service Guide 4–15

4–16 Maintenance and Service GuideRemoval and replacement procedures4. To replace the optical drive bracket, position the optical drive with the rear

Removal and replacement proceduresMaintenance and Service Guide 4–17KeyboardBefore removing the keyboard: 1. Shut down the computer. If you are unsure

4–18 Maintenance and Service GuideRemoval and replacement proceduresRemove the keyboard: 1. Turn the computer upside down, with the front toward you.2

Removal and replacement proceduresMaintenance and Service Guide 4–197. Release the zero insertion force (ZIF) connector 1 to which the keyboard cable

4–20 Maintenance and Service GuideRemoval and replacement proceduresTop coverBefore removing the top cover: 1. Shut down the computer. If you are unsu

Removal and replacement proceduresMaintenance and Service Guide 4–215. Remove the Phillips PM2.5×6.0 screw that secures the switch cover to the comput

4–22 Maintenance and Service GuideRemoval and replacement procedures7. Lift the rear edge of the top cover 1 until the top cover disengages from the b

Removal and replacement proceduresMaintenance and Service Guide 4–23Power button boardBefore removing the power button board: 1. Shut down the compute

4–24 Maintenance and Service GuideRemoval and replacement proceduresTouchpad button boardBefore removing the touchpad button board: 1. Shut down the c

Removal and replacement proceduresMaintenance and Service Guide 4–25SpeakersBefore removing the speakers:1. Shut down the computer. If you are unsure

Maintenance and Service Guide ivContents1 Product description2 External component identificationTop components. . . . . . . . . . . . . . . . . . . .

4–26 Maintenance and Service GuideRemoval and replacement proceduresDisplay assemblyBefore removing the display assembly: 1. Shut down the computer. I

Removal and replacement proceduresMaintenance and Service Guide 4–27Remove the display assembly: 1. Disconnect the display panel cable 1 and the micro

4–28 Maintenance and Service GuideRemoval and replacement proceduresÄCAUTION: Support the display assembly when removing the following screws. Failure

Removal and replacement proceduresMaintenance and Service Guide 4–296. To replace the display bezel or any of the display assembly internal components

4–30 Maintenance and Service GuideRemoval and replacement procedures7. To remove the Display Bezel, flex the inside edges of the bezel at the top and

Removal and replacement proceduresMaintenance and Service Guide 4–3111. To replace the display hinge covers, remove the two Phillips PM2.5×6.0 screws

4–32 Maintenance and Service GuideRemoval and replacement procedures15. To replace the display panel brackets, remove the two Phillips PM2.0×3.0 screw

Removal and replacement proceduresMaintenance and Service Guide 4–33USB boardBefore removing the USB board:1. Shut down the computer. If you are unsur

4–34 Maintenance and Service GuideRemoval and replacement proceduresPower connectorBefore removing the power connector cable:1. Shut down the computer

Removal and replacement proceduresMaintenance and Service Guide 4–35Bluetooth moduleBefore removing the Bluetooth module:1. Shut down the computer. If

v Maintenance and Service GuideContentsSpeakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4–36 Maintenance and Service GuideRemoval and replacement proceduresModemBefore removing the modem: 1. Shut down the computer. If you are unsure wheth

Removal and replacement proceduresMaintenance and Service Guide 4–37System board ✎The system board spare part kit includes UMA or discrete graphics su

4–38 Maintenance and Service GuideRemoval and replacement procedures Modem module (see “Modem” on page 4-36) Fan/heat sink assembly (see “Fan/heat s

Removal and replacement proceduresMaintenance and Service Guide 4–39Remove the system board: 1. Disconnect the RJ-11 cable 1 from its mounting clip in

4–40 Maintenance and Service GuideRemoval and replacement proceduresRTC batteryBefore removing the RTC battery:1. Shut down the computer. If you are u

Removal and replacement proceduresMaintenance and Service Guide 4–41Fan/heat sink assemblyBefore removing the fan/heat sink assembly:1. Shut down the

4–42 Maintenance and Service GuideRemoval and replacement proceduresRemove the fan/heat sink assembly: ✎Due to the adhesive quality of the thermal mat

Removal and replacement proceduresMaintenance and Service Guide 4–433. Loosen the four Phillips spring-loaded captive screws 1 that secure the fan/hea

4–44 Maintenance and Service GuideRemoval and replacement procedures✎Steps 5 through 8 apply only to computer models equipped with graphics subsystems

Removal and replacement proceduresMaintenance and Service Guide 4–45The following illustration shows the replacement thermal material locations for co

ContentsMaintenance and Service Guide viRJ-11 (modem). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4–46 Maintenance and Service GuideRemoval and replacement proceduresThe following illustration shows the replacement thermal material locations for co

Removal and replacement proceduresMaintenance and Service Guide 4–47Processor ✎The processor spare part kit includes replacement thermal material.Befo

4–48 Maintenance and Service GuideRemoval and replacement procedures9. Remove the wireless module (see “Wireless module” on page 4-12).10. Remove the

Removal and replacement proceduresMaintenance and Service Guide 4–49Remove the processor: 1. Use a flat-bladed screwdriver to turn the processor locki

4–50 Maintenance and Service GuideRemoval and replacement proceduresRJ-11 connectorBefore removing the RJ-11 connector: 1. Shut down the computer. If

Removal and replacement proceduresMaintenance and Service Guide 4–51Remove the RJ-11 connector1. Remove the cable from the clips 1, and then lift the

4–52 Maintenance and Service GuideRemoval and replacement procedures

Maintenance and Service Guide 5–15Setup UtilityStarting Setup UtilitySetup Utility is a ROM-based information and customization utility that can be us

5–2 Maintenance and Service GuideSetup UtilityNavigating and selecting in Setup Utility Because Setup Utility is not Windows based, it does not suppor

Setup UtilityMaintenance and Service Guide 5–3Exiting Setup Utility You can exit Setup Utility with or without saving changes. To exit Setup Utility