HP 701977-151 Specifications

HP EliteBook 8770w Mobile WorkstationMaintenance and Service GuideIMPORTANT! This document is intended for HPauthorized service providers only.

Category Description Supports the following configurations:●2048 MB total system memory (2048 × 1)●4096 MB total system memory (4096 × 1)●4096 MB tot

Before removing the power button board, follow these steps:1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation,

Before removing the application button board, follow these steps:1. Shut down the computer. If you are unsure whether the computer is off or in Hibern

Before removing the fingerprint reader, follow these steps:1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation,

Before removing the Audio/USB 2.0 board, follow these steps:1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation

Speaker assemblyDescription Spare part numberSpeaker assembly 652540-001Before removing the speaker assembly, follow these steps:1. Shut down the comp

2. Gently flex the band on the base enclosure next to the speaker assembly, and remove thespeaker assembly (2).Reverse this procedure to install the s

6. Remove the optical drive (see Optical drive on page 63) or upgrade bay hard drive (see Upgradebay hard drive on page 66).7. Remove the keyboard (se

7. Remove the keyboard (see Keyboard on page 71).8. Remove the top cover (see Top cover on page 83).9. Remove the Smart Card reader (see Smart Card re

Modem module cableNOTE: The modem module cable is included in the Cable Kit, spare part number 652545-001.Before removing the modem module cable, foll

Reverse this procedure to install the modem module cable.Component replacement procedures 101

Category Description 2 stereo speakers Integrated 720p HD webcamModem 56K V.92 data/fax modem Supports “no modem” option Modem cable not includedEth

Card reader/USB 3.0 boardDescription Spare part numberCard reader/USB 3.0 board 689283-001Before removing the card reader/USB 3.0 board, follow these

Bluetooth module cableNOTE: The Bluetooth module cable is included in the Cable Kit, spare part number 652545-001.Before removing the Bluetooth module

NOTE: Models that support quad-core processors have four memory slots. Models that supportdual-core processors have two memory slots.Description Spare

●Primary memory modules (see Primary memory module on page 67)● Expansion memory modules (see Expansion memory module on page 69)●Graphics board (see

4. Remove the 4 Phillips M2.5x3.0 screws (marked with a triangle icon) that secure the systemboard to the base enclosure (2), and then remove the shor

Network cable and jackNOTE: The network cable is included in the Cable Kit, spare part number 652545-001.Before removing the network cable, follow the

Before removing the power connector cable, follow these steps:1. Shut down the computer. If you are unsure whether the computer is off or in Hibernati

Before removing the security lock, follow these steps:1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

3. Rotate the security lock away from the base enclosure and remove the security lock from thebase enclosure (2).Reverse this procedure to install the

Remove the processor heat sink:1. Following the sequence stamped into the processor heat sink, loosen the four Phillips captivescrews (1) that secure

Category DescriptionPorts●1394a (1)●Multi-pin AC port●Audio in (mono microphone)●Microphone input (stereo)● Audio-out (stereo headphone)● Display port

ProcessorNOTE: The processor spare part kit includes replacement thermal material.Description Spare part numberNext Generation Intel® Core™ processors

2. Lift the processor (2) straight up and remove it.NOTE: When you install the processor, the gold triangle (3) on the processor must be alignedwith t

Fan/Heat sink▲ Remove the 4 screws securing the fan/heat sink (1), and then remove the fan/heat sink (2).NOTE: Make sure the fan cable is disconnected

Graphics boardNOTE: The graphics board spare part kit includes replacement thermal material.Description Spare part numberAMD FirePro M5950 XT-GL 1GB G

2. Lift the right edge of the graphics board until it rests at an angle and remove (2).Reverse this procedure to install the graphics board.FanDescrip

2. Remove the fan (2).Reverse this procedure to install the fan into the fan/graphics board heat sink assembly.Component replacement procedures 117

5 Computer Setup (BIOS) and AdvancedSystem DiagnosticsComputer Setup, or Basic Input/Output System (BIOS), controls communication between all the inpu

NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or thekeyboard to navigate and make selections in Computer Setup.2

Updating the BIOSUpdated versions of the BIOS may be available on the HP website.Most BIOS updates on the HP website are packaged in compressed files

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after thedownload is complete. If no instructions are disp

Category Description Support for the following batteries:●8-cell, 2.8 Ah (83 WHr) Li-ion battery●8-cell, 2.8 Ah (75 WHr) Li-ion battery (available wi

To exit Computer Setup menus, choose one of the following methods:● To exit Computer Setup menus without saving your changes, click the Exit icon in t

Restoring factory settings in Computer SetupNOTE: Restoring defaults will not change the hard drive mode.To return all settings in Computer Setup to t

Downloading a BIOS updateCAUTION: CAUTION: To reduce the risk of damage to the computer or an unsuccessfulinstallation, download and install a BIOS up

Using Advanced System DiagnosticsAdvanced System Diagnostics allows you to run diagnostic tests to determine if the computerhardware is functioning pr

To start Computer Setup, follow these steps:1. Turn on or restart the computer, and then press esc while the “Press the ESC key for StartupMenu” messa

3. Use a pointing device or the arrow keys to select File > Restore Defaults.4. Follow the on-screen instructions.5. To save your changes and exit,

Downloading a BIOS updateCAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, downloadand install a BIOS update only

To start Advanced System Diagnostics:1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message isdisplayed in the low

6 SpecificationsComputer specifications Metric U.S.DimensionsWidth 41.70 cm 16.40 inDepth 27.20 cm 10.70 inHeight (front to back) 3.70 cm to 4.30 cm 1

43.9 cm (17.3 in) WVA display specifications Metric U.S.DimensionsWidth 24.4 cm 9.65 inDepth 38.1 cm 15.0 inDiagonal 43.9 cm 17.3 inNumber of colors U

Category Description Web-only support:●Windows XP Professional 64 (select models only)●Windows XP Professional 32 (select models only)●Windows 7 Ulti

Blu-ray R/RE DVD±RW SuperMulti Double-Layer DrivespecificationsApplicable disc Read: Write: BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-RO

Applicable disc Read: Write:24X CD-R 3,600 KB/sec16X CD-RW 2,400 KB/sec8X DVD+R 10,800 KB/sec4X DVD+RW 5,400 KB/sec8X DVD-R 10,800 KB/sec4X DVD-RW 5,4

Applicable disc Read: Write:5X DVD-RAM 6,750 KB/secTransfer mode Multiword DMA ModeDVD-ROM Drive specificationsApplicable disc Read: Write: CD-DA, CD

7 Backup and recoveryTo protect your information, use Windows Backup and Restore to back up individual files and folders,back up your entire hard driv

Creating recovery mediaNOTE: The Windows DVD can be created only once. Thereafter, the option to create that media willnot be available.1. Select Star

Performing a system recoveryIn case of system failure or instability, the computer provides the following tools to recover your files:● Windows recove

To recover the original hard drive image using f11:1. If possible, back up all personal files.2. If possible, check for the presence of the HP Recover

Using a Windows 7 operating system DVD (purchased separately)To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go toh

CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All filesyou have created and any software installed on the co

Using Windows 8 operating system media (purchased separately)To order a Windows 8 operating system DVD, go to http://www.hp.com/support, select your c

2 External component identificationTopTop 7

Using Windows Refresh for quick and easy recoveryWhen your computer is not working properly and you need to regain system stability, the WindowsRefres

3. Click Change PC settings in the bottom-right corner of the screen, and then select Generalfrom the PC settings screen.4. Under Remove everything an

5. Using the arrow keys, select Yes when prompted: Do you want to start the System-Restore?6. Follow the on-screen instructions.NOTE: You can also res

8 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to120 volts AC, or from

Country/region Accredited agency Applicable note numberSweden SEMKO 1Switzerland SEV 1Taiwan BSMI 4The United Kingdom BSI 1The United States UL 21. Th

9 RecyclingWhen a non-rechargeable or rechargeable battery has reached the end of its useful life, do notdispose of the battery in general household w

IndexSymbols/Numerics1394 port, identifying 18AAC adapter, spare part numbers33, 40accessory battery connector,identifying 20Antenna Kitspare part num

display release latch 16Display Rubber Kitspare part number 35display specifications 131DisplayPort, identifying 18docking connector, identifying 20do

mass storage device, spare partnumbers 28Media Card reader, identifying 16memory moduleproduct description 1removal 67, 69spare part number 36spare pa

RTC batteryremoval 63spare part number 26, 35, 63SScrew Kitspare part number 33, 39security cable slot, identifying 18security lockremoval 108security

Display — Windows modelsComponent Description(1) Internal display switch Turns off the display or initiates Sleep if the display is closedwhile the po

Display — SUSE Linux modelsComponent Description(1) Internal display switch Turns off the display or initiates Suspend if the display is closedwhile t

TouchPadComponent Description(1) Left pointing stick button Can be used with the pointing stick and functions like theleft button on an external mou

LightsComponent Description(1) TouchPad on/off light●Off: The TouchPad is on.●Amber: The TouchPad is off.(2) Caps lock light On: Caps lock is on.(

© Copyright 2012 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under lice

Buttons and fingerprint reader (select models only)Component Description(1) TouchPad on/off button Turns the TouchPad on and off.(2)Power button ● W

Component Description(5)Web browser button When Windows is running, press the button to open thedefault Web browser.(6)Calculator button Opens the Win

Keys — Windows systemsComponent Description(1) esc key Displays system information when pressed in coMBinationwith the fn key.(2) Function keys Ex

Keys — SUSE Linux modelsComponent Description(1) Function keys Execute frequently used system functions when pressed incombination with the fn key.(

Component Description(1) Media Card reader Supports the following digital card formats:●Secure Digital (SD) Card●Secure Digital HC (SDHC) Card●Secure

RightComponent Description(1)Audio-out (headphone) jack Produces sound when connected to optional poweredstereo speakers, headphones, ear buds, a hea

LeftComponent Description(1)Security cable slot Attaches an optional security cable to the computer.NOTE: The security cable is designed to act as ade

Rear Component Description(1)RJ-11 (modem) jack Connects a modem cable.(2) Vents (2) Enable airflow to cool internal components.NOTE: The computer f

BottomComponent Description(1) Battery bay Holds the battery.(2)SIM slot Supports a wireless subscriber identity module (SIM).The SIM slot is locate

Component Description(9) Speakers (2) Produce sound.NOTE: To use the SRS Premium Sound software,select Start > All Programs > SRS Premium Sound

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on

3 Illustrated parts catalogComputer major components22 Chapter 3 Illustrated parts catalog

Item Description Spare part number(1) Display Display panel, 43.9 cm (17.3 in), High Definition Plus (HD+) Anti-Glare (AG) WVA 691223-001 Display pane

Item Description Spare part number Without backlight, for use in Latin America 688737-161 With backlight, for use in Latin America 688738-161 Witho

Item Description Spare part number With backlight (Windows 8) for use in Russia 701978-251 With backlight (Windows 8) for use in Thailand 701978-281

Item Description Spare part number Without backlight, with pointing stick (Windows 8) for use in South Korea 701977-AD1 Without backlight, with poin

Item Description Spare part number(10) Graphics board (includes replacement thermal material): AMD FirePro M5950 XT-GL 1GB GDDR5 (DP 1.2 and Eyefinit

Item Description Spare part number(19) Audio/USB 2.0 board 689284-001(20) Display (VGA) port 696435-001(21) Power connector cableNOTE: The power conne

Display componentsItem Description Spare part number(1) Display bezel Display bezel 688763-001(2) Webcam module 688752-001(3) Display Display panel

Item Description Spare part number Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color withwebcam (not available with HP Mobile Broad

Mass storage devicesItem Description Spare part number(1) 7.0 mm (0.28 in), 9.5 mm (0.37 in), or 12.7 mm (0.5 in) hard drive:NOTE: The hard drive brac

iv Safety warning notice

Item Description Spare part number DVD-ROM Drive 688769-001(5) 6.35 cm (2.50 in) Solid-state drive (includes bracket): ● 256 GB solid-state drive S

Miscellaneous partsDescription Spare part numberAC Adapter200W PFC Slim AC Smart Adapter 693708-001230W PFC AC Smart Adapter 693714-001Power cord (3 c

Sequential part number listingCSR flag designations:A = MandatoryB = OptionalC = Service technician recommendedN = Non-user replaceableSpare partnumbe

Spare partnumberCSR flag Description634089-001 A Battery, 9-cell, Li-ion, 2.2 Ah (73 WHr)634400-001 A WWAN, HP un2430 EV-DO/HSPA Mobile Broadband Modu

Spare partnumberCSR flag Description669832-001 A Broadcom 802.11a/b/g/n 2x2WiFi Adapter670034-001 A Memory module, 8 GB (PC3-12800, 1600 MHz)674318–00

Spare partnumberCSR flag Description688737-141 A Keyboard without backlight for use in Turkey (includes keyboard cable, pointing stick andpointing sti

Spare partnumberCSR flag Description688737-FL1 A Keyboard without backlight for use in Czechoslovakia (includes keyboard cable, pointingstick and poin

Spare partnumberCSR flag Description688742-001 A Smart Card (includes cable) 688743-001 N Fingerprint reader (includes cable) 688744-001 A Screw Kit68

Spare partnumberCSR flag Description689281-001 N Graphics board, NVIDIA Quadro 4000M, N14E-Q3 2 GB dedicated GDDR5 videomemory689282-001 N Graphics bo

Spare partnumberCSR flag Description701977-091 A Keyboard (Windows 8) without backlight for use in Norway (includes keyboard cable,pointing stick and

Table of contents1 Product description ...

Spare partnumberCSR flag Description701977-DB1 A Keyboard (Windows 8) without backlight for use in Canada (includes keyboard cable,pointing stick and

Spare partnumberCSR flag Description701978-FL1 A Keyboard (Windows 8) with backlight for use in Czechoslovakia (includes keyboardcable, pointing stick

4 Removal and replacement proceduresPreliminary replacement requirementsTools requiredYou will need the following tools to complete the removal and re

Cables and and pointing stick connectorsCAUTION: When servicing the computer, be sure that cables are placed in their proper locationsduring the reass

Grounding guidelinesElectrostatic discharge damageElectronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure

Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:●To avoid hand and pointing stick con

Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.●When seated, wear a wrist strap c

Component replacement proceduresThis chapter provides removal and replacement procedures.There are as many as 98 screws and screw locks that must be r

Windows 8 modelsNon Windows 8 models50 Chapter 4 Removal and replacement procedures

Computer feetThe computer feet (not illustrated) are adhesive-backed rubber pads. The feet are included in thebase enclosure spare part kit, spare par

Component replacement procedures ... 49Service tag and P

SIMBefore removing the SIM, follow these steps:1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe com

3. Disconnect the power from the computer by first unplugging the power cord from the AC outletand then unplugging the AC adapter from the computer.4.

Primary hard driveNOTE: The hard drive bracket is included in the Hard Drive Hardware Kit, spare part number642774-001.Description Spare part number75

8. Lift the Smart Card reader to the upright position (2).9. Loosen the Phillips M2.5x10.5 captive screws (1) that secure the hard drive to the comput

b. Lift the bracket (2) straight up to remove it from the hard drive.Reverse this procedure to reassemble and install the hard drive.Secondary hard dr

3. Grasp the tab and slide the hard drive (2) to the right. Lift the hard drive up to remove it from thehard drive bay (3).4. If it is necessary to re

Smart Card readerDescription Spare part numberSmart Card reader (with cable) 688742-001Smart Card reader cover 652546-001Before removing the Smart Car

9. Slide the Smart Card reader back toward the hinges on the Smart Card reader cover, andremove the Smart Card reader board (2).Reverse this procedure

Remove the Bluetooth module:1. Remove the Bluetooth module cover.2. Gently pry the Bluetooth module away from the adhesive in the base enclosure and l

Description Spare part numberIntel Centrino Ultimate-N 6300, 802.11a/b/g/n WLAN module 698588-001Broadcom 802.11a/b/g/n 2x2WiFi Adapter 669832-001CAUT

Network cable and jack ... 107Power connector cable .

WWAN moduleDescription Spare part numberHP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001HP hs2340 HSPA+ Mobile Broadband Module 668969-001HP un

Reverse this procedure to install the WWAN module.RTC batteryDescription Spare part numberRTC battery 651948-001Before removing the RTC battery, follo

Description Spare part numberBlu-ray ROM DVD±RW SuperMulti Double-Layer Drive 688771-001DVD-ROM Drive 688769-001Before removing the optical drive, fol

5. If it is necessary to replace the optical drive bracket:a. Position the optical drive with the rear toward you.b. Remove the three Phillips M2.0×3.

c. Firmly pull outward on the bezel to remove the bezel from the optical drive tray.Reverse this procedure to reassemble and install the optical drive

2. Remove the four Phillips PM3.0×3.0 screws that secure the upgrade bay hard drive carrier to thecomputer.3. Loosen the 2 Phillips captive screws (1)

A computer having a system board with spare part number 690034-001 or 688745-001 has twomemory slots (primary memory slots). When adding or replacing

Reverse this procedure to install a primary memory module.Expansion memory moduleNOTE: Expansion memory slots are located in a compartment on the bott

2. Remove the expansion memory module (2) by pulling the module away from the slot at anangle.NOTE: Memory modules are designed with a notch (3) to pr

KeyboardFor use in: Spare part number For use in: Spare part numberKeyboard with backlight (includes keyboard cable, pointing stick and pointing stick

DVD±RW SuperMulti Double-Layer Drive specifications ... 133DVD-ROM Drive specifications

For use in: Spare part number For use in: Spare part numberSpain 701977-071 Denmark 701977-081Norway 701977-091 Portugal 701977-131Turkey 701977-141 G

5. Remove the service access cover (see Service access cover on page 52).6. Remove the optical drive (see Optical drive on page 63) or upgrade bay har

4. Insert a small tool at an angle through the hole in the optical drive bay at an angle to push outthe top edge of the keyboard. This gives you acces

10. Release the pointing stick ZIF connector (3) and lift the cable (4) to release it.Reverse this procedure to install the keyboard.Fan/graphics boar

5. Remove the service access cover (see Service access cover).6. Remove the optical drive (see Optical drive on page 63) or upgrade bay hard drive (se

2. Lift the heat sink/fan assembly (2) straight up to remove it.NOTE: Due to the adhesive quality of the thermal material located between the fan/grap

Display bezelDescription Spare part numberDisplay bezel for use with computer models without a webcam 688763-001Before removing the display bezel, fol

3. Flex the inside edges of the top edge (3), the left and right sides (4), and the bottom edge (5) ofthe display bezel until the bezel disengages fro

3. Remove the 1 Phillips screws (3) that secure the display panel brackets to the hinge pipe.4. Slide the hinge pipe to the right (1) and remove the h

Display panel cableDescription Spare part numberDisplay panel cable (select models only) 688761-001To remove the display panel cable:▲Release the adhe

1 Product descriptionCategory DescriptionProduct Name HP EliteBook 8770w Mobile WorkstationProcessors Next Generation Intel® Core™ i7 processors, (sup

▲Remove the 4 screws that secure each hinge assembly to the panel (1), and then remove thehinge brackets (2).Webcam moduleDescription Spare part numbe

Remove the webcam module:1. Lift the WLAN antenna cables (1), and then remove the WWAN antenna cables (2).2. Remove the webcam cable (1) from the hing

Before removing the top cover, follow these steps:1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe

3. Remove the two Phillips M2.5x3 screws in the optical drive/upgrade drive bay (1) and the fourPhillips M2.5x3.0 screws inside the battery bay (2).4.

7. Grasp the top cover by the hole in the optical disk drive/upgrade drive bay and lift up the frontedge of the top cover (1).8. Remove the top cover

d. Release the TouchPad from the front right side clip (3) and then remove the TouchPadfrom the top cover.Reverse this procedure to install the top co

Display assemblyDescription Spare part numberDisplay panel, 43.9 cm (17.3 in), High Definition Plus (HD+) Anti-Glare (AG) LED WVA withoutwebcam691223-

2. Remove the tape (1) that secures the WLAN and WWAN cables to the system board. (2).3. Turn the computer right side up, facing you. Feed the WLAN an

5. Disconnect the display panel cable (1), and then remove the cable (2).NOTE: Make sure all cables are freed from the clips in the routing channel.6.

7. Position the computer with the rear toward you. Lift the rear hinges and remove.8. Remove the two 6 millimeter Torx screws securing the display pan