HP 14 User's Guide download pdf (Page 94)

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13 Support

Contacting support

If the information provided in this user guide or HP Support Assistant does not address your

questions, you can contact support. For U.S. support, go to

http://www.hp.com/go/contactHP. For

worldwide support, go to

http://welcome.hp.com/country/us/en/wwcontact_us.html.

Here you can:

●

Chat online with an HP technician.

NOTE: When support chat is not available in a particular language, it is available in English.

●

E-mail support.

●

Find support telephone numbers.

●

Locate an HP service center.

84 Chapter 13 Support

1 2 ... 89 90 91 92 93 94 95 96 97 98 99 ... 105 106

User Guide 1
Safety warning notice 3
Table of contents 5
1Welcome 11
Finding information 12
Finding information 3 13
TouchPad 14
Display 11 21
Bottom 13 23
3 Connecting to a network 25
Using a WLAN 26
Setting up a WLAN 27
Configuring a wireless router 27
Protecting your WLAN 27
Connecting to a WLAN 28
Inserting and removing a SIM 29
Connecting to a wired network 30
Using pointing devices 32
Using TouchPad Gestures 33
Right-edge swipe 37
Top-edge swipe 38
Left-edge swipe 38
Using the keyboard 39
Using keypads 40
Using the keyboard 31 41
5 Multimedia 43
Webcam (select models only) 44
DisplayPort 45
6 Power management 47
Setting power options 48
Using battery power 49
Using Battery Check 50
Managing low battery levels 51
Conserving battery power 53
Using external AC power 54
Testing an AC adapter 55
7 External cards and devices 56
Inserting a smart card 57
Using a USB device 58
Connecting a USB device 59
Removing a USB device 59
Handling drives 61
Using hard drives 61
Removing the service door 62
Replacing the service door 62
Removing the hard drive 63
Installing a hard drive 64
Using Disk Defragmenter 65
Using Disk Cleanup 65
Using HP 3D DriveGuard 66
9Security 67
Setting passwords in Windows 68
Setting a DriveLock password 71
Entering a DriveLock password 72
Changing a DriveLock password 72
Removing DriveLock protection 72
Using antivirus software 74
Using firewall software 74
10 Maintenance 77
Cleaning your computer 79
Updating programs and drivers 80
11 Backup and recovery 82
Performing a system recovery 83
Using f11 recovery tools 84
Using HP Software Setup 86
System Diagnostics 87
Updating the BIOS 89
Using MultiBoot 90
Using System Diagnostics 92
Using System Diagnostics 83 93
13 Support 94
Component 96
(3) Serial number 96
(4) Product number 96
A Traveling with the computer 98
B Troubleshooting 99
The computer screen is blank 100
A disc does not play 101
C Electrostatic discharge 103

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