HP Z24x User Manual download pdf (Page 49)

Problem Possible Cause Solution

The monitor is off but it did

not seem to enter into a

low-power sleep mode.

The monitor's power saving control

is disabled.

Open the OSD menu and select Management > Auto-

Sleep and set auto-sleep to Enable.

OSD Lockout is displayed. The monitor's OSD Lockout

function is enabled.

Press and hold the bottom Menu button for 10 seconds

to disable the OSD Lockout function.

Power Button Lockout is

displayed.

The monitor's Power Button

Lockout function is enabled.

Press and hold the power button for 10 seconds to

unlock the power button function.

Bezel button LEDs are not

on.

By default, the Bezel button LEDs

are set to fade out when not in

use.

To set the bezel button LEDs so that they are always on,

open the OSD menu and select Menu and Message

Control > Bezel Button Auto-Fade > Disable (Always

On).

Bezel button LEDs are

always on but are too

bright or too dim.

Bezel button auto-fade has been

turned off in the OSD and the

brightness needs adjustment.

Open the OSD menu and select Menu and Message

Control > Bezel Button Brightness and adjust the

brightness value.

Displayed colors do not

look correct.

Monitor is not calibrated. Recalibrate monitor or perform a Factory Reset.

Calibration failed. Incorrect setup or equipment

failure.

Redo calibration.

Product Support

For additional information on using your all-in-one, go to http://www.hp.com/support. Select your

country or region, select Troubleshooting, and then enter your model in the search window and click

the Go button.

NOTE: The monitor user guide, reference material, and drivers are available at http://www.hp.com/

support.

If the information provided in the guide does not address your questions, you can contact support. For

U.S. support, go to

http://www.hp.com/go/contactHP. For worldwide support, go to

http://welcome.hp.com/country/us/en/wwcontact_us.html.

Here you can:

●

Chat online with an HP technician

NOTE: When support chat is not available in a particular language, it is available in English.

●

Find support telephone numbers

●

Locate an HP service center

Preparing to Call Technical Support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call

technical support. Have the following information available when you call:

●

Monitor model number

●

Monitor serial number

Product Support 41

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HP Z24x User Manual Page 49

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