Hp Systems Insight Manager User Manual download pdf (Page 41)

4 Troubleshooting

Version Control Repository Manager

Access problems

After updating my Windows XP system with Service Pack 2, I am unable to access the Version

Control Repository Manager. What happened?

• Solution: The Windows XP Service Pack 2 implements a software firewall that prevents browsers

or other clients from accessing the ports required for access to the HP VCRMs. To resolve this

issue, you must configure the firewall with exceptions to allow access through the ports used

by Systems Insight Manager, HP VCA and other HP VCRMs.

HP recommends the following actions:

1. Select Start→ Settings ⇒ Control Panel.

2. Double-click Windows Firewall to configure the firewall settings.

3. Select Exceptions.

4. Click Add Port.

You must enter the product name and the port number.

Add the following exceptions to the firewall protection:

Port NumberProduct

2301HP SMH Insecure Port:

2381HP SMH Secure Port:

Note: For more information regarding Systems Insight Manage secure and insecure ports,

refer to the Systems Insight Manage User Guide, Troubleshooting, Login Problems section.

5. Click OK to save your settings and close the Add a Port dialog box.

6. Click OK to save your settings and close the Windows Firewall dialog box.

This configuration leaves the default SP2 security enhancements in tact, but will allow traffic over

the ports previously indicated. The secure and insecure ports must be added to enable proper

communication from your browser and other clients that access the HP VCRM.

Browser problems

When I try to configure a component using the latest HP Service Pack for ProLiant, the component

configuration wizard appears in my Mozilla browser with a screen that has all configuration screens

included in one individual screen. I am unable to save any configuration, and a blank screen

appears in the wizard when I click Save. Why is this happening?

Solution: The component configuration included in HP Service Pack for ProLiant and earlier might

not succeed when using the Mozilla browser because there are dependencies contained in the

component's configuration HTML.

To resolve this issue, use Internet Explorer 6.0 SP1 or later, or HP Smart Update Manager to

configure components.

The Upload HP Service Pack for ProLiant task does not work. What is happening?

Solution: The browser settings to download and run ActiveX controls must be enabled for the Upload

HP Service Pack for ProLiant task to work.

To configure the Microsoft Internet Explorer security settings

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Hp Systems Insight Manager User Manual Page 41