HP 4400 Dual Controller Enterprise Virtual Array w/Embedded Switch Quick Start Guide download pdf (Page 17)

a crash against a set of operating system-speciﬁc rules to determine if the footprint of the collected

crash data matches any known crash data footprints for which a solution or corrective action has been

found. Use of CCAT greatly reduces customer downtime by shortening the time required to analyze

system crashes and eliminates the need for customer site visits.

• System Event Analyzer (SEA)—provides background automatic analysis by monitoring the active

binary event log (also called the system event log or error log) and processing events as they occur.

The events in the binary event log ﬁlearecheckedagainsttheanalysisrules.Ifoneormoreofthe

events in the binary event log ﬁle meets the conditions speciﬁed in the rules, the analysis engine

collects the error data and creates a problem report containing a description of the problem and any

corrective actions required. After the problem report is created, it is distributed in accordance with the

speciﬁed notiﬁcation preferences. Hardware problems can be quickly resolved, owing to the proactive

symptom diagnosis. It can map out the failing hardware automatically on your system and/or notify

you and the customer support center should a hardware problem occur.

For additional information, see the WEBES website: h

ttp://h18023.www1.hp.com/support/svctools/

webes.

Instant S

upport Enterprise Edition (ISEE)

ISEE prov

ides proactive remote monitoring, diagnostics, and troubleshooting to enhance the availability

of server

s and storage and other network devices in the following environments: HP-UX, Microsoft

Windows, Linux, NonStop, OpenVMS, SUN Solaris, and Tru64 UNIX.

ISEE features give you:

• Proacti

ve monitoring to reduce system downtime - minimizing disruptions to your business processes

and revenue-generating activities

• Accelerated problem resolution by 20 percent (average) - improving system uptime and business

product

ivity

• Improved efﬁciency of IT operations - eliminating manual intervention by your IT staff through

automated data collection, analysis, and call logging processes

• Robust

remote support security - helping ensure data integrity and transaction security through

industry-standard encryption and authentication technology

• Reduced IT complexity and costs - eliminating the need to manage multiple remote support tools

For additional information, see the ISEE website: h

ttp://h20219.www2.hp.com/services/cache/

10709

-0-0-225-121.aspx

Enhanced capability tools

Enhanced capability tools include:

• HP Data Protector Software

• HP Application Recovery Manager (AppRM)

• HP Storage Essentials Software

NOTE:

These enhanced capability tools can be purchased as part of your storage system solution. Contact your

authorized HP service provider for additional information.

HP Data Protector Software

HP Data Protector automates high performance backup and recovery, from disk or tape, over unlimited

distances, to ensure 24x7 business continuity while providing a compelling price/performance ratio.

Features and beneﬁts:

• Designed for the most demanding 24x7 environments

• Delivers backup/recovery innovation, performance, and functionality for a low cost

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