Hp StoreEver MSL Tape Libraries User Manual download pdf (Page 46)

Table 6 Troubleshooting table (continued)

SolutionCauseProblem

Try entering just the first 15 or first 16

characters of the PIN or backup file

password.

Some earlier versions of the RMI

allowed longer passwords to be

entered, but the firmware only stored

A PIN or backup file password longer

than 15 or 16 characters is not

accepted.

If necessary, downgrade the firmware

to an earlier version and then change

the first 15 or 16 characters when

encrypting the PIN or password.

the PIN to 15 or fewer characters. Back

up the token data to a file, using a

password with 15 or fewer characters.

Upgrade the firmware to the newest

version.

Update either the backup schedules or

key generation schedule to so that all

The autoloader or library will only

generate a new key if the device is

Automatic key generation is enabled

but a key was not generated at the

specified time. tape drives will be empty when the key

is scheduled to be generated.

powered on, the token is logged in

with the token password, and all tape

drives are empty.

Ensure that the device is powered on

and that the token is logged in when

the key is scheduled to be generated.

Generate a new key manually when

one was not generated automatically.

MSL6480 firmware versions 4.30 and

newer use the same file format as the

autoloader and other libraries.

If your token backup file has .tkn file

suffix, only restore it on an MSL6480.

MSL6480 firmware 4.20 and earlier

firmware versions saved the token

backup file with a different format the

autoloader and other libraries. When

this file is restored onto an autoloader

or MSL2024, MSL4048, MSL8048,

An autoloader or MSL2024,

MSL4048, MSL8048, or MSL8096

tape library becomes unresponsive

when restoring a token backup file.

IMPORTANT: Restoring a .tkn token

backup file created on the MSL6480

to the HP 1/8 G2 autoloader or

MSL2024, MSL4048, MSL8048, or

MSL8096 library will cause the target

device to become unresponsive. If this

happens, power cycle the target device.

or MSL8096 tape library, the device

will become unresponsive.

MSL6480 event codes

Table 7 Warning events

Message and descriptionEvent code

A new encryption key could not be created because media is loaded in one or more drives. Unload the

media from all drives and then retry the manual key creation again.

4051

A new encryption key could not be created because media is loaded in one or more drives. Unload the

media from all drives and then automatic key generation will occur during the next scheduled time frame,

or generate a new token key manually.

4052

Table 8 Informational events

MessageEvent code

MSL Encryption Kit password has changed.9017

MSL Encryption Kit password has been requested.9018

MSL Encryption Kit password has been created.9019

MSL Encryption Kit password has been set.9020

MSL Encryption Kit token has been initialized.9021

MSL Encryption Kit backup has been done.9022

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