Hp StoreEver MSL Tape Libraries User Manual download pdf (Page 44)

Troubleshooting table

You can access encryption kit features from the RMI. Accessing the RMI encryption kit screen

requires a password.

Table 5 RMI encryption kit screen location, user, and password

PasswordUserRMI screenDevice

Security user

password

SecurityConfiguration > Encryption > USB — MSL Encryption

Kit

MSL6480

Administrator

user

password

AdministratorConfiguration > SecurityAutoloader and other

libraries

Table 6 Troubleshooting table

SolutionCauseProblem

Use the RMI or USB flash drive to

update the drive firmware to the latest

The tape drive ports are disabled

because encryption is enabled and

Both backup to and restore from an

LTO-4 or later generation tape drive

are not working. version. Enable encryption after thethe tape drive firmware does not

support the encryption kit. firmware is updated. See “Tape drive

and drive firmware requirements”

(page 7) for minimum drive firmware

revisions that support the encryption kit.

Create an encryption key from the RMI

encryption kit screen.

The token does not have a key.

Set the PIN and generate a key from

the RMI encryption kit screen.

The token has not been initialized.

Enter the PIN from the RMI encryption

kit screen.

The PIN has not been entered.

Use the same generation tape cartridge

to write data with an LTO-4 or later

An LTO-3 tape cartridge is being used.

When encryption is enabled, an LTO-4

generation tape drive. Disableor later generation tape drive will

encryption to read data from an LTO-3

tape cartridge.

neither read from nor write to an

LTO-3 tape cartridge.

Both the tape and tape drive must be

LTO-4 or a later generation to write

The tape and/or the tape drive are

not LTO-4 or later generation.

Cannot write encrypted data to a

tape.

encrypted data. When encryption is

enabled, an LTO-4 or later generation

tape drive will not write an LTO-3 tape.

The application or script writing the

data must read the tape header before

appending data.

Direct append operations are not

supported by the application.

Cannot append encrypted data to an

LTO-4 tape.

Insert the token with the correct write

key for the tape in the autoloader or

The token currently installed in the

autoloader or library does not have

the key used to write the tape. library. Suspend other write operations

while the other token is installed to

avoid writing new or formatted tapes

with the wrong write key.

Replace the tape or disable encryption

while the tape is being written. The

The tape has unencrypted data on it.

autoloader or library will not write both

encrypted and unencrypted data on the

same tape.

Insert the token with the write key for

the tape in the autoloader or library.

The token currently installed in the

autoloader or library does not have

the key used to write the tape.

Cannot restore encrypted data from

an LTO-4 or later generation tape.

Suspend other write operations while

the other token is installed to avoid

44 Troubleshooting

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