Hp SmartStart-Software User Manual download pdf (Page 44)

Troubleshooting 44

system, the message causes the reboot not to occur automatically. For a successful reboot, you must select

the Exit button.

Recovering from Fatal Error - application will exit

message

Running in a directory path containing double-byte characters

When running in a directory path containing double-byte characters, the HP Smart Update Manager

encounters a fatal error while trying to initialize.

The HP Smart Update Manager cannot be run in directories containing double-byte characters in the path

name. Paths can be created with double-byte characters when using certain versions of the operating

system, such as Japanese or Chinese.

Recovering a lost HP Smart Update Manager

connection

Mounting the Smart Update Firmware DVD on virtual media

When either iLO or NIC firmware is updated, the HP Smart Update Manager connection is lost and

cannot install components. If an access error exists, HP Smart Update Manager cancels the installation.

In general, the Smart Update Firmware DVD does not support being mounted via virtual media, except in

offline Automatic firmware update mode. The Firmware DVD can also be mounted through virtual media

during online deployment.

Troubleshooting HP Smart Update Manager in IPv6

networks

If HP Smart Update Manager cannot connect to the remote server, you might receive a Discovery Failed

error. Discovery failures can be caused by third-party storage, failure to access the remote target server,

and an inability to access system resources. For IPv6 networks, host discovery failures can be caused by

the incorrect configuration of the IPv6 network.

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Hp SmartStart-Software User Manual Page 44