Hp ProLiant Support Pack User Manual download pdf (Page 99)

Troubleshooting 99

The following is an example of the output trace in the OpMan.trace on how to determine if a component

was prevented from being shown on the Select Items to Install screen or being deployed from the silent

console mode. In the example, the binary image files 0.bin and 1.bin (which represented iLO firmware

files), components cp011301.exe and cp011500.exe, and the HP BladeSystem Firmware Update Bundle

for Windows represented by bundle file bp000648.xml were added to the installation set. All the other

components were removed for various reasons.

InstallSet.cpp[212]: Winnow--Adding FileName 0.bin

InstallSet.cpp[212]: Winnow--Adding FileName 1.bin

InstallSet.cpp[222]: Winnow--Removing FileName 2.bin

InstallSet.cpp[212]: Winnow--Adding FileName cp011301.exe

InstallSet.cpp[222]: Winnow--Removing FileName cp011321.exe

InstallSet.cpp[222]: Winnow--Removing FileName cp011489.exe

InstallSet.cpp[222]: Winnow--Removing FileName cp011497.exe

InstallSet.cpp[212]: Winnow--Adding FileName cp011500.exe

InstallSet.cpp[222]: Winnow--Removing FileName cp011504.exe

InstallSet.cpp[222]: Winnow--Removing FileName cp011505.exe

InstallSet.cpp[222]: Winnow--Removing FileName cp011550.exe

InstallSet.cpp[222]: Winnow--Removing FileName cp011560.exe

InstallSet.cpp[242]: Target 0: Added Bundle bp000648.xml

Recovering from a discovery failure

Troubleshooting connection errors

If you are receiving an HP SUM Connection Error or Discovery Failed messages, follow these

troubleshooting tips:

• Ensure your workstation does not have an existing connection to the ADMIN$ share on the target IP

address. If it does, it prevents HP SUM from connecting to the remote server’s share because

Windows only allows one connection from a client to a server’s share. This can be verified by

entering net use at a command prompt. If a share to the target IP address \admin$ share exists,

then delete it, and attempt the installation again.

• Ensure that the target IP address server’s admin$ share is accessible. Validate the target server can

be accessed by entering net use x: \\<ip_address_or_dns_name>\admin$ for the target

server IP address or DNS name. When the connection is validated, ensure that it is deleted by

entering net use x: /d at the command prompt.

• Ensure the user ID being used to connect to the target IP address server is part of the administrator’s

group. If it is not, HP SUM blocks installation to the target.

• Ensure WMI is enabled and running on all Windows target servers.

• For Windows target servers, enter the username in DOMAIN\USER format, where <user> is the

administrative username, and <domain> is either the NETBIOS computer name or the AD domain

name for this user account.

• For Linux, ensure the SSH port is not blocked.

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Hp ProLiant Support Pack User Manual Page 99