HP Pro All-in-One 3520 Specifications Page 119
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Diagnostics reports a failure.
Cause Solution
The cable is not securely connected. Ensure that the cable is securely attached to the network
connector and that the other end of the cable is securely
attached to the correct device.
The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector.
There is a problem with the cable or a device at the other
end of the cable.
Ensure that the cable and device at the other end are
operating correctly.
Network controller interrupt is shared with an expansion
board.
Under the Computer Setup Advanced menu, change the
resource settings for the board.
The network controller is defective. Contact an authorized service provider.
Diagnostics passes, but the computer does not communicate with the network.
Cause Solution
Network drivers are not loaded, or driver parameters do not
match current configuration.
Make sure the network drivers are loaded and that the driver
parameters match the configuration of the network controller.
Make sure the correct network client and protocol is installed.
The network controller is not configured for this computer. Select the Network and Sharing Center icon in the Control
Panel and configure the network controller.
To access Control Panel in Windows 7, click Start, and then
select Control Panel.
To access Control Panel in Windows 8, from the Start
screen, type c, and then select Control Panel.
Network controller stopped working when an expansion board was added to the computer.
Cause Solution
Network controller interrupt is shared with an expansion
board.
Under the Computer Setup Advanced menu, change the
resource settings for the board.
The network controller requires drivers. Verify that the drivers were not accidentally deleted when the
drivers for a new expansion board were installed.
The expansion board installed is a network card (NIC) and
conflicts with the embedded NIC.
Under the Computer Setup Advanced menu, change the
resource settings for the board.
Network controller stops working without apparent cause.
Cause Solution
The files containing the network drivers are corrupted. Reinstall the network drivers using the Recovery Disc Set in
Windows 7 or Windows recovery tools in Windows 8.
If necessary, download the softpaq from the web (from a
different computer).
Solving Network Problems 111
- About This Book 3
- Table of contents 5
- 1 Product Features 9
- Front Components 10
- Side Components 11
- Rear Components 12
- Software 13
- Downloading Windows 8 updates 14
- SATA Hard Drives 15
- SATA Hard Drive Cables 15
- SMART ATA Drives 16
- Hard Drive Capacities 16
- Preparation 17
- Grounding the Work Area 19
- Operating Guidelines 20
- Routine Care 20
- Cleaning the Keyboard 21
- Cleaning the Monitor 21
- Service Considerations 22
- Hard Drives 23
- Lithium Coin Cell Battery 23
- Computer Setup—File 26
- Computer Setup—Storage 27
- Computer Setup—Security 30
- Computer Setup—Power 34
- Computer Setup—Advanced 35
- 6 Illustrated parts catalog 38
- Cables 31 39
- Boards 33 41
- Misc Parts 42
- Thermal pads 43
- All-in One (AIO) Chassis 48
- Rear Cover 49
- Description Spare part number 50
- Stand 709838-001 50
- Stand 43 51
- Memory Cover 52
- Memory Cover 45 53
- 4 GB (PC3-12800) 689373-001 54
- 2 GB (PC3-12800) 689372-001 54
- RTC Battery 56
- RTC Battery 49 57
- Optical Drive 58
- Optical Drive 51 59
- Hard Drive 60
- Converter Board 62
- Speakers 64
- Speakers 57 65
- Webcam Module 66
- Webcam Module 59 67
- System Board Cover 69
- Fan 671582-001 71
- Heat sink/thermal module 73
- Processor 75
- Drive Cables and Connector 77
- WLAN Module 79
- System Board 82
- System Board 75 83
- Front Bezel 85
- Display Panel 87
- Safety and Comfort 90
- Helpful Hints 91
- Solving General Problems 93
- Solving General Problems 87 95
- Solving Power Problems 97
- Solving Hard Drive Problems 99
- Solving Display Problems 104
- Solving Display Problems 97 105
- Solving Display Problems 99 107
- Solving Audio Problems 109
- Solving Printer Problems 111
- Solving Network Problems 117
- Solving Network Problems 111 119
- Solving Memory Problems 120
- Solving Memory Problems 113 121
- Solving Processor Problems 122
- Solving Software Problems 128
- Solving Software Problems 121 129
- Contacting Customer Support 130
- B HP PC Hardware Diagnostics 131
- Backing up your information 133
- Performing a system recovery 134
- Using f11 recovery tools 135
- D POST Error Messages 137
- Audible Codes 143
- E Power Cord Set Requirements 147
- Country-Specific Requirements 148
- F Specifications 149
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