Hp ScanJet Pro 4500 fn1 User Manual download pdf (Page 56)

Check the ethernet connection

1. Ensure that the Ethernet cable is firmly connected between the product and a router, Ethernet jack, or

Ethernet switch.

2. If the Ethernet cable is connected to a network router or Ethernet switch, try connecting it to a different

port on the router or switch.

3. Press the Power button to turn off the product, wait 30 seconds, and then press the Power button again

to turn on the product.

Check the wireless connection

●

Verify that the network cable is not connected.

●

Verify that the scanner and the wireless router are turned on and have power. Also make sure that the

wireless radio in the printer is turned on.

●

Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the SSID. If

you are not sure the SSID is correct, run the wireless setup again.

●

With secured networks, verify that the security information is correct. If the security information is

incorrect, run the wireless setup again.

●

If the wireless network is working correctly, try accessing other computers on the wireless network. If

the network has Internet access, try connecting to the Internet over a wireless connection.

●

Verify that the encryption method (AES or TKIP) is the same for the scanner as it is for the wireless

access point (on networks using WPA security).

●

Verify that the scanner is within the range of the wireless network. For most networks, the scanner

must be within 30 m (100 ft) of the wireless access point (wireless router).

●

Verify that obstacles do not block the wireless signal. Remove any large metal objects between the

access point and the printer. Make sure poles, walls, or support columns containing metal or concrete

do not separate the scanner and wireless access point.

●

Verify that the scanner is located away from electronic devices that might interfere with the wireless

signal. Many devices can interfere with the wireless signal including motors, cordless phones, security

system cameras, other wireless networks, and some Bluetooth devices.

●

Verify that the scan driver is installed on the computer.

●

Verify that the computer and scanner connect to the same wireless network.

●

For OS X, verify that the wireless router supports Bonjour.

Buttons are not working properly

Scanner buttons are not working correctly

After each step, press the Scan button. to see if it is working correctly. If the problem persists, proceed with

the next step.

1. A cable might be loose. Ensure that the USB cable and the power supply are securely connected.

2. Turn off the scanner, wait 30 seconds, and then turn the scanner back on.

48 Chapter 5 Solve problems ENWW

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Hp ScanJet Pro 4500 fn1 User Manual Page 56

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