Hp LaserJet Pro 300 Color MFP M375 User Manual Page 266
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- Table of contents
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Paper feeds incorrectly or becomes jammed
●
The product does not pick up paper
●
The product picks up multiple sheets of paper
●
Prevent paper jams
The product does not pick up paper
If the product does not pick up paper from the tray, try these solutions.
1. Open the product and remove any jammed sheets of paper.
2. Load the tray with the correct size of paper for your job.
3. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Align the
guides with the paper-size markings in the bottom of the tray.
4. Check the product control panel to see if the product is waiting for you to acknowledge a prompt
to feed the paper manually. Load paper, and continue.
The product picks up multiple sheets of paper
If the product picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not
fan the paper. Return the stack of paper to the tray.
2. Use only paper that meets HP specifications for this product.
3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different
package.
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray,
straighten the stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Align the
guides with the paper-size markings in the bottom of the tray.
Prevent paper jams
To reduce the number of paper jams, try these solutions.
1. Use only paper that meets HP specifications for this product.
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different
package.
3. Use paper that has not previously been printed or copied on.
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray,
straighten the stack, and then return some of the paper to the tray.
250 Chapter 14 Solve problems ENWW
- LASERJET PRO 300 COLOR MFP 1
- LASERJET PRO 400 COLOR MFP 1
- User Guide 1
- Table of contents 7
- 1 Product basics 17
- Product comparison 18
- Environmental features 21
- Accessibility features 21
- Product views 22
- Back view 23
- Interface ports 24
- Control panel layout 26
- Buttons on the Home screen 27
- Control panel help system 28
- 2 Control panel menus 29
- Setup Menu 30
- HP Web Services menu 31
- Reports menu 32
- Quick Forms menu 33
- Fax Setup menu 34
- System Setup menu 37
- Service menu 42
- Network Setup menu 44
- Function specific menus 46
- Fax menu 48
- Scan menu 50
- USB Flash Drive 51
- 3 Software for Windows 53
- UPD installation modes 56
- Priority for print settings 57
- 4 Use the product with Mac 61
- Software for Mac 62
- Software for Mac computers 67
- Supported utilities for Mac 67
- HP ePrint 68
- AirPrint 68
- Basic print tasks with Mac 69
- Print a cover page with Mac 70
- Use watermarks with Mac 70
- Use AirPrint 73
- Fax with Mac 74
- Scan with Mac 75
- Solve problems with Mac 76
- Printer sharing disclaimer 78
- Connect with USB 80
- Supported network protocols 81
- Install the software 82
- 6 Paper and print media 87
- Understand paper use 88
- Supported paper sizes 91
- Table 6-3 Tray 1 93
- Table 6-3 Tray 1 (continued) 94
- Table 6-4 Tray 2 and Tray 3 94
- Load paper trays 96
- Load the document feeder 99
- Configure trays 101
- 7 Print cartridges 103
- Supplies views 104
- Manage print cartridges 105
- Print with EconoMode 106
- HP anticounterfeit Web site 107
- Store and recycle supplies 107
- Replacement instructions 108
- Solve problems with supplies 112
- Section Print-cartridge 114
- 1 Yellow 114
- 4 Magenta 114
- Repeating defects 115
- 10.100X Supply Memory Error 116
- Black Cartridge Low 116
- Black in wrong position 116
- Black Very Low 116
- Cyan Cartridge Low 117
- Cyan in wrong position 117
- Cyan Very Low 117
- Genuine HP supply installed 117
- Incompatible <color> 118
- Install [color] cartridge 118
- Magenta Cartridge Low 118
- Magenta in wrong position 118
- Magenta Very Low 118
- Replace [color] 119
- Used <color> in use 120
- Used supplies in use 120
- Yellow Cartridge Low 120
- Yellow in wrong position 120
- Yellow Very Low 121
- 8Print tasks 123
- Cancel a print job 124
- Create printing shortcuts 128
- Use HP ePrint 139
- Create a booklet with Windows 149
- Walk-up USB printing 152
- Adjust color 156
- Change the color options 157
- Manual color options 157
- 142 Chapter 9 Color ENWW 158
- Use the HP EasyColor option 159
- Use copy functions 162
- Copy a multiple-page original 163
- Copy identification cards 164
- Cancel a copy job 165
- Reduce or enlarge a copy 165
- Collate a copy job 166
- Copy settings 168
- Define custom copy settings 170
- Restore copy default settings 171
- Copy photos 172
- Copy mixed size originals 173
- Copy on both sides 174
- Copy on both sides manually 175
- Use scan functions 178
- Cancel a scan 179
- Scan settings 180
- Scan quality 182
- Scan a photo 183
- 168 Chapter 11 Scan ENWW 184
- Set up fax 186
- Configure fax settings 190
- Use the HP Fax Setup Wizard 191
- Use the phone book 192
- Delete phone book entries 193
- Use speed dials 193
- Manage group-dial entries 194
- Set fax settings 196
- Set light/dark and resolution 198
- Cover-page templates 199
- Set billing codes 199
- Receive fax settings 200
- Block or unblock fax numbers 201
- Set distinctive ring 202
- Set fax reprint settings 203
- Set the fax sounds volume 203
- Set stamp-received faxes 204
- Set fax polling 205
- Fax software 206
- Cancel a fax 206
- Use fax on a VoIP service 207
- Fax memory 208
- Delete faxes from memory 208
- Send a fax 208
- Fax from the document feeder 209
- Send a fax from the software 211
- Send a fax with confirmation 212
- Receive a fax 214
- Solve fax problems 216
- Fax error messages 218
- Fax is busy. Redial pending 219
- Fax receive error 219
- Fax Send error 220
- No dial tone 221
- No fax answer. Canceled send 221
- No fax detected 222
- 208 Chapter 12 Fax ENWW 224
- Fax logs and reports 225
- Print all fax reports 226
- Print individual fax reports 226
- Set the fax error report 227
- Solve problems sending faxes 228
- Unable to use speed dials 233
- Unable to use group dials 233
- The fax does not respond 235
- Sender receives a busy signal 240
- Solve general fax problems 241
- Fax quality is poor 242
- 228 Chapter 12 Fax ENWW 244
- 13 Manage and maintain 245
- Print information pages 246
- Use HP Web Jetadmin software 249
- Product security features 249
- Economy settings 250
- Archive print 251
- Install memory DIMMs 252
- Enable memory 255
- Check DIMM installation 256
- Memory allocation 256
- Clean the product 257
- Clean the touch screen 259
- Product updates 260
- 14 Solve problems 261
- Self help 262
- Problem-solving checklist 263
- Prevent paper jams 266
- Clear jams 268
- Clear jams in Tray 1 271
- Clear jams in Tray 2 273
- Clear jams in the fuser area 274
- Clear jams in the output bin 275
- Improve print quality 278
- Print a cleaning page 281
- Check the print cartridges 282
- The product does not print 288
- The product prints slowly 289
- Solve direct-connect problems 291
- Solve network problems 291
- A Supplies and accessories 301
- Part numbers 302
- B Service and support 303
- End User License Agreement 308
- Customer support 312
- C Product specifications 313
- Physical specifications 314
- Environmental specifications 314
- D Regulatory information 315
- FCC regulations 316
- Toner consumption 317
- Paper use 317
- Plastics 317
- HP LaserJet print supplies 317
- United States and Puerto Rico 318
- Material restrictions 319
- European Union 320
- Chemical substances 320
- For more information 321
- Declaration of conformity 322
- Safety statements 326
- EMC statement (Korea) 327
- Laser statement for Finland 327
- GS statement (Germany) 328
- Substances Table (China) 328
- Australia statement 332
- Brazil ANATEL statement 332
- Canadian statements 332
- Notice for use in France 333
- Notice for use in Russia 333
- Korean statement 333
- Taiwan statement 334
- 326 Index ENWW 342
- CE863-90907 344
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