Hp LaserJet 9000 Printer series User Manual Page 116
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7 Problem solving 116
Clearing jams
Solving repeated paper jams
Note If paper jams continue, contact your HP-authorized service provider. (See the HP Customer Care section in the
introduce guide on the product CD, or go to www.hp.com/support/lj9000.)
Situation Solution
General repeated
paper jam problems
1. Check to see that paper is correctly loaded in the trays and that all width guides are correctly set
(See “Printing” on page 46
).
2. Make sure that the paper tray is set for the size of paper installed and that the tray is not
overloaded with paper.
3. Try turning over the stack of paper in the tray. If you are using prepunched or letterhead paper,
try printing from Tray 1.
4. Do not use previously printed paper or torn, worn, or irregular paper. For recommended paper
and other paper for your product, see the introduce guide on the product CD, or go to
www.hp.com/support/lj9000
.
5. Check the paper specifications. (See the introduce guide on the product CD, or got to
www.hp.com/support/lj9000
.) If paper is outside of the recommended specifications, problems can
occur.
6. Product might be dirty. Clean the product as described in the introduce guide on the product CD,
or go to www.hp.com/support/lj9000
.
7. Check that all damaged or jammed paper is removed from product.
Repeated paper
jams in the ADF
1. The ADF might be dirty. Clean the ADF as described in “Cleaning the ADF delivery system” on
page 84.
- Copyright and License 2
- Trademark Credits 2
- Contents 3
- 3 Digital sending 4
- 4 Walk-up copying 4
- 5 Printing 4
- 6 Product maintenance 6
- 7 Problem solving 6
- A Specifications 7
- B Control panel menus 7
- D Printer commands 8
- E Regulatory information 8
- F Administration tasks 8
- The basics 9
- Copying and sending 10
- Print cartridge 10
- high-speed copy connection 12
- hard disk 12
- HP EIO hard disk 13
- Windows software 14
- Macintosh software 14
- Driver help 17
- Additional drivers 17
- Software for Windows 18
- Help system 20
- The control panel 21
- Control panel layout 22
- Control panel features 23
- Control panel navigation 24
- Cancel button 25
- OK button 25
- Original 26
- Image modification 27
- Send Options 27
- Digital sending 29
- Digital-sending basics 30
- Sending documents 31
- Changing the settings 32
- Using the address book 34
- More information 35
- Walk-up copying 36
- Basic copying instructions 37
- Copying using the ADF 40
- Copying books 40
- Creating a stored job 41
- Selecting the output bin 42
- Selecting an output location 43
- Altering the image 44
- Sharpness 45
- Printing 46
- Orienting media 47
- Basic printing instructions 54
- Printing envelopes 56
- To load envelopes in Tray 1 57
- To change the fuser levers 58
- Printing special paper 60
- Printing transparencies 61
- Printing full-bleed paper 62
- Using features in the driver 63
- Different first page 64
- Blank back page 65
- Customizing Tray 1 operation 66
- Job retention features 69
- Printing a private job 70
- Deleting a private job 71
- Storing a print job 72
- Deleting a stored job 73
- Creating a QuickCopying job 74
- TART. The job prints 75
- Deleting a QuickCopy job 76
- Proofing and holding a job 77
- Deleting a held job 78
- Printing a job using FIR 80
- Making booklets 82
- Product maintenance 83
- Cleaning the product 84
- To clean the ADF rollers 87
- Cleaning the scanner glass 89
- Managing the print cartridge 90
- Checking the toner level 91
- Print cartridge conditions 92
- Shaking the print cartridge 93
- Problem solving 94
- Jam locations 96
- To clear jams in Tray 1 97
- To clear jams in Tray 4 100
- 7 Problem solving 107 107
- Clearing jams 107
- 10 Reattach the finisher 107
- 7 Problem solving 114 114
- Solving repeated paper jams 116
- If a message persists 117
- Using the product help system 117
- 7 Problem solving 137 137
- Light print or fade 140
- Dropouts 140
- Gray background 141
- Toner smear 141
- Loose toner 141
- Repeating defects 142
- Misformed characters 142
- Page skew 142
- Curl or wave 143
- Wrinkles or creases 143
- Detecting product problems 145
- Determining product problems 146
- TART to resume printing 151
- Cabling configurations 163
- Selecting an alternate PPD 164
- 7 Problem solving 166 166
- To print an information page 167
- Menu map 168
- Configuration page 169
- Supplies status page 171
- Usage page 172
- PCL or PS font list 173
- File directory page 174
- Jetdirect page 175
- Event log page 176
- Printing a paper path test 177
- Specifications 178
- Envelope margins 184
- Control panel menus 185
- Printing submenu 186
- Print quality submenu 186
- System setup submenu 186
- I/O submenu 186
- Resets submenu 186
- Information menu 188
- Paper handling menu 189
- Configure device menu 191
- more than 100 g/mm 192
- Copying submenu 193
- Enhancement submenu 195
- Sending submenu 196
- Printing submenu 197
- Print quality submenu 202
- System setup submenu 205
- I/O submenu 210
- Parallel input submenu 211
- EIO submenu 212
- Resets submenu 216
- Product memory and expansion 218
- Installing memory 220
- To install DIMMs 221
- Checking memory installation 224
- Printer commands 227
- HP-GL/2 228
- Combining escape sequences 230
- Selecting PCL 5e fonts 231
- Regulatory information 237
- Protecting the environment 238
- ENERGY STAR® Partner 239
- Administration tasks 243
- Embedded Web access server 244
- TCP/IP assignment 245
- Automatic discovery 245
- Changing an IP address 246
- Embedded Web server 247
- LDAP addressing settings 248
- Preferences settings 249
- Using Find Send Gateways 250
- Using your e-mail client 250
- Using control panel menus 251
- HP Disk Management Utility 252
- Software for networks 253
- Diagnostics menu 254
- 276 276
- 277 277
- 278 278
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